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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36780 Views
  • 15 replies
  • 36 likes
  • 36780 Views
  • 15 replies
  • 36 likes

Superuser Contribution Problem with other dispositve connected to my account

It seems there is a dispositive connected to my account and I already removed all the dispositives but sometimes while I am listening to a playlist it shows that there is anothe iPhone connected and the other iPhone keeps changing my songs.I want jus...

  • Newbie
  • It seems there is a dispositive connected to my account and I already removed all the dispositives but sometimes while I am listening to a playlist it shows that there is anothe iPhone connected and ...
  • Maria_B
  • Moderator
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Spotify big quality change when Camera open

Playing on iPhone 7, free Spotify, most recent version; whenever the camera is opened there's a huge jump in clarity and quality. Why?

  • Newbie
  • Playing on iPhone 7, free Spotify, most recent version; whenever the camera is opened there's a huge jump in clarity and quality. Why?
  • 621 Views
  • 0 replies
  • 2 likes
  • 621 Views
  • 0 replies
  • 2 likes

Superuser Contribution I can't get music from my desktop app to my iPhone

I have a mac running Spotify version 1.0.48.103.g15edf1ecI have an iPhone running Spotify version 7.5.0.1023The Iphone and Mac are both on the same wifi network.I can control the Mac's music playback from the phone and vice versa.I have files stored ...

  • Newbie
  • I have a mac running Spotify version 1.0.48.103.g15edf1ec I have an iPhone running Spotify version 7.5.0.1023 The Iphone and Mac are both on the same wifi network. I can control the Mac's mus...
  • Maria_B
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

sıradaki

merhaba, bir şarkı dinlerken diğerini sıradakine eklediğimde o değil ilk dinlediğimin şarkı radyosu çalmaya başlıyor yani farklı bir müzik aynı sorunu yaşayan var mı? çözümü bilen var mı?

  • Newbie
  • merhaba, bir şarkı dinlerken diğerini sıradakine eklediğimde o değil ilk dinlediğimin şarkı radyosu çalmaya başlıyor yani farklı bir müzik aynı sorunu yaşayan var mı? çözümü bilen var mı?
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Annoying scrolling glitch

I've been having this problem on my iPad with scrolling, or really touching anything for that matter. For example, if I have a playlist open on the right side of the screen, and my list of playlists on the left, it will constantly select random playl...

  • Casual Listener
  • I've been having this problem on my iPad with scrolling, or really touching anything for that matter.  For example, if I have a playlist open on the right side of the screen, and my list of play...
  • sdschramm
  • Roadie
  • 2201 Views
  • 3 replies
  • 0 likes
  • 2201 Views
  • 3 replies
  • 0 likes

Can't log in on iPhone 5s

Hello. I'm trying to login into the app on my iPhone but when I enter my account details and press the login button, it says that I already have an account on the entered e-mailadress? I'm not pressing the register button so idk how this could happen...

  • Casual Listener
  • Hello.   I'm trying to login into the app on my iPhone but when I enter my account details and press the login button, it says that I already have an account on the entered e-mailadress? I'm n...
  • RemyIsKnap
  • Casual Listener
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

How to see "Recently added", "Recently downloaded" or even "Recently deleted"?

I use spotify on my own iPhone 6, but it's also on my ancient iPhone 4S. My 6 year old daughter uses this phone to listen to children's music and stories. It's the same account obviously, so anything I add to follow on one phone will be added on the ...

  • Regular
  • I use spotify on my own iPhone 6, but it's also on my ancient iPhone 4S. My 6 year old daughter uses this phone to listen to children's music and stories. It's the same account obviously, so anything...
  • Jacob
  • Community Legend
  • 4154 Views
  • 3 replies
  • 0 likes
  • 4154 Views
  • 3 replies
  • 0 likes

Autoplay switches Device playing when Spotify Connect is active

I am listening to my single on my iPhone SE. Then, after the song is played it switches to the Mac and starts Autoplay on my Mac rather than playing on my iPhone. Only happens when I am logged into my Mac and Spotify is open on it. Also seems to happ...

  • Gig Goer
  • I am listening to my single on my iPhone SE. Then, after the song is played it switches to the Mac and starts Autoplay on my Mac rather than playing on my iPhone. Only happens when I am logged into m...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Solved!! Feedback Request: iOS Offline Issues

Hello everyone! Spotify here. We are looking into customer reports about issues with offlined playlists on iOS devices (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks m...

  • Spotify
  • Spotify
  • Hello everyone! Spotify here.   We are looking into customer reports about issues with offlined playlists on iOS devices (music which is downloaded to your phone so you can play without an i...
  • 3Ni
  • Music Fan
  • 39826 Views
  • 506 replies
  • 3 likes
  • 39826 Views
  • 506 replies
  • 3 likes

missing albums and artist

I´m spotify premium user, I´ve download a lot of songs, also saving albums and artist of each song, for playing on offline mode. Suddenly with an IOS update (iphone 6s) albums and artist sections were empty.I have to search in the long list of songs ...

  • Newbie
  • I´m spotify premium user, I´ve download a lot of songs, also saving albums and artist of each song, for playing on offline mode. Suddenly with an IOS update (iphone 6s) albums and artist section...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

DUVIDA SOBRE CONTA PREMIUN

Boa noite, minha primeira dúvida é sobre a vinculação com o Facebook, minha conta do Spotify é vinculada ao Facebook, porém no meu computador do trabalho o acesso ao Facebook é restrito, queria saber como acesso minha conta sem estar conectada no Fac...

  • Newbie
  • Boa noite, minha primeira dúvida é sobre a vinculação com o Facebook, minha conta do Spotify é vinculada ao Facebook, porém no meu computador do trabalho o acesso ao Facebook é restrito, queria saber...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Solved!! Can't sync local files to iPhone

I've tried looking for answers for a couple of hours on this forum and all over online, but I can't find any solutions and I'm getting frustrated. Basically, it seems to be a pretty common issue but I can't find a fix. When I make a playlist on my de...

  • Casual Listener
  • I've tried looking for answers for a couple of hours on this forum and all over online, but I can't find any solutions and I'm getting frustrated.   Basically, it seems to be a pretty common...
  • anh65498
  • Casual Listener
  • 69840 Views
  • 70 replies
  • 3 likes
  • 69840 Views
  • 70 replies
  • 3 likes

Using Spotify via iPhone in the car

Hi, up until yesterday I could go to the next song in my playlist using a specific button on my car dash. Now when I want to skip to the next song, when I press it the next song plays for a second then pauses itself. I've tried uninstalling and reins...

  • Newbie
  • Hi, up until yesterday I could go to the next song in my playlist using a specific button on my car dash. Now when I want to skip to the next song, when I press it the next song plays for a second th...
  • 440 Views
  • 0 replies
  • 0 likes
  • 440 Views
  • 0 replies
  • 0 likes

Superuser Contribution Partially Downloaded songs

It started a few updates ago and it seems like it is getting worse with each update. So I download albums to listen to in Offline mode. (The main reason I have the premium service) In the FAQ's I see that it says to toggle Offline mode to remedy this...

  • Newbie
  • It started a few updates ago and it seems like it is getting worse with each update.   So I download albums to listen to in Offline mode. (The main reason I have the premium service)   ...
  • MonicaM_Bogota
  • Roadie
  • 1293 Views
  • 1 replies
  • 1 likes
  • 1293 Views
  • 1 replies
  • 1 likes

play song on playlist then goes to a playlist that I wasn't playing from

When ever I play a song on my playlist it sometimes goes to a song that's not even on my playlist and I don't know how to get rid of this it also happens when I try to find a new song

  • Newbie
  • When ever I play a song on my playlist  it sometimes goes to a song that's not even on my playlist  and I don't know how to get rid of this it also happens when I try to find a new song&nb...
  • rbwestmoreland
  • Newbie
  • 319 Views
  • 2 replies
  • 1 likes
  • 319 Views
  • 2 replies
  • 1 likes

Transfer playlists?

I bought a new iPhone but my playlists from last iPhone didn't transfer

  • Newbie
  • I bought a new iPhone but my playlists from last iPhone didn't transfer
  • tomas10
  • Gig Goer
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Speaker connection not working

Hi I am trying to connect Spotify to my Airport Extreme, but even though i am connected to the network, i cannot seem to find the speakers in the device list. When i try with my iPhone 6s, there is no issue, i can easily find and connect to the speak...

  • Newbie
  • Hi   I am trying to connect Spotify to my Airport Extreme, but even though i am connected to the network, i cannot seem to find the speakers in the device list. When i try with my iPhone 6s, t...
  • Hubo
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Won't let me log in on iPad

It keeps saying I already created an account with the email. But I can log in just fine on my iPhone and laptop

  • Newbie
  • It keeps saying I already created an account with the email. But I can log in just fine on my iPhone and laptop   
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Discover Weekly hasn't updated in months

I tired logging in and out, following and unfollowing. Turning my phone off and on. It hasn't updated since 2016.Please help.

  • Newbie
  • I tired logging in and out, following and unfollowing. Turning my phone off and on. It hasn't updated since 2016. Please help.
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes