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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37140 Views
  • 15 replies
  • 36 likes
  • 37140 Views
  • 15 replies
  • 36 likes

Music Trouble

Hi there. I'm having a bit of trouble listening to my music. When i click on a certain album/artist, it doesnt play the song I want to hear, it'll play songs from that artist or album--and this started about a day ago. Is there anyway this can be fix...

  • Newbie
  • Hi there. I'm having a bit of trouble listening to my music. When i click on a certain album/artist, it doesnt play the song I want to hear, it'll play songs from that artist or album--and this start...
  • MattSuda
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Something's wrong with my song library

I haven't really seen this problem anywhere else, and most of the time it fixes itself, but everytime I update Spotify, my library doesn't work correctly. I'll tap on a song from any artist, and it will play a completely different song from a differe...

  • Newbie
  • I haven't really seen this problem anywhere else, and most of the time it fixes itself, but everytime I update Spotify, my library doesn't work correctly. I'll tap on a song from any artist, and it w...
  • MattSuda
  • Spotify Star
  • 309 Views
  • 1 replies
  • 1 likes
  • 309 Views
  • 1 replies
  • 1 likes

Scrobbles while offline / without Internet connection never get sent to last.fm

I was recently on a 20 hour plane ride without any Internet connection. None of my scrobbles from the flight (spotify name: ACAx1985 / lastfm name: ACA1985) were sent to my lastfm account. How can I get those previous scrobbles added to my list? When...

  • Roadie
  • I was recently on a 20 hour plane ride without any Internet connection. None of my scrobbles from the flight (spotify name: ACAx1985 / lastfm name: ACA1985) were sent to my lastfm account.  &nb...
  • MartinStoichkov
  • Community Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

I Pay for Premium, Yet I'm Being Forced to Listen to Other Artists when I Shuffle an Artist.

I've been using the premium Spotify for over a year now with no problems. I search for an artist, hit shuffle, and Spotify shuffles through all of the artist's albums. Now as of a few weeks ago, I search for an artist, for example Kendrick Lamar, hit...

  • Newbie
  • I've been using the premium Spotify for over a year now with no problems. I search for an artist, hit shuffle, and Spotify shuffles through all of the artist's albums.    Now as of a few ...
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Spotify with other applications in Iphone

I am not able to record videos while listening spotify, what should I do? Phone: Iphone7İOS: 10.2.1

  • Newbie
  • I am not able to record videos while listening spotify, what should I do?  Phone: Iphone7 İOS: 10.2.1
  • Janet1597
  • Casual Listener
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Spotify BMW Integration - Ver.7.5.0.1023

Hi.Since latest spotify app update (7.5.0.1023) i can't display my Playlists no more into BMW idrive Spotify App. It just displays a message like "loading in progress" but nothing happens.Before this update everything was working perfectly.

  • Music Fan
  • Hi. Since latest spotify app update (7.5.0.1023) i can't display my Playlists no more into BMW idrive Spotify App. It just displays a message like "loading in progress" but nothing happens...
  • 0utsider
  • Music Fan
  • 760 Views
  • 6 replies
  • 0 likes
  • 760 Views
  • 6 replies
  • 0 likes

Picture on Profile

How do I change my profile pic? Been trying to find a way for ages...

  • Newbie
  • How do I change my profile pic? Been trying to find a way for ages...
  • tin-tina
  • Regular
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Local Files

-Im using Spotify Premium as well as an Iphone 6 and a Macbook air First, I downloaded a song onto my itunes from my laptop, then I checked my local files for the song and created a playlist with the local song. Next, I made sure my wifi was the same...

  • Casual Listener
  • -Im using Spotify Premium as well as an Iphone 6 and a Macbook air   First, I downloaded a song onto my itunes from my laptop, then I checked my local files for the song and created ...
  • sdschramm
  • Roadie
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

Solved!! Why can't we drag to seek from the iPhone lock screen?

What I mean is why can't we drag the indicator showing where we are in the song from the lock screen, like we can for Apple's Music app? Is this Apple's policy? Spotify not considering it a priority? Something I have to fix on my end? Thanks for any ...

  • Newbie
  • What I mean is why can't we drag the indicator showing where we are in the song from the lock screen, like we can for Apple's Music app? Is this Apple's policy? Spotify not considering it a priority?...
  • skyler17
  • Newbie
  • 1409 Views
  • 2 replies
  • 0 likes
  • 1409 Views
  • 2 replies
  • 0 likes

Album radio keeps playing after album ends.

After my album ends Spotify continues to play music based on the album. And yes my autoplay is off and I just updated.How do I fix this?

  • Casual Listener
  • After my album ends Spotify continues to play music based on the album. And yes my autoplay is off and I just updated. How do I fix this?
  • thedess25
  • Casual Listener
  • 462 Views
  • 2 replies
  • 1 likes
  • 462 Views
  • 2 replies
  • 1 likes

Changed card details

I lost my debit card and had to cancel it therefore my Spotify payment didn't go through, my new card has arrived and spotify is telling my something went wrong when I put my details in so I tried again and the same thing happened but my bank says th...

  • Newbie
  • I lost my debit card and had to cancel it therefore my Spotify payment didn't go through, my new card has arrived and spotify is telling my something went wrong when I put my details in so I tried ag...
  • jairosk8
  • Music Fan
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

My subscription

I'm being charged for Spotify premium but only allowed to used Spotify free even when I'm logged in. How to fix this?

  • Visitor
  • I'm being charged for Spotify premium but only allowed to used Spotify free even when I'm logged in. How to fix this?
  • jairosk8
  • Music Fan
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Offline

Yesterday I upgraded my account to premium, and downloaded songs on my library. Today, I opened the app in an area of bad coverage for mobile data, and the songs took a long time to load because they were no longer downloaded and were loading off the...

  • Casual Listener
  • Yesterday I upgraded my account to premium, and downloaded songs on my library. Today, I opened the app in an area of bad coverage for mobile data, and the songs took a long time to load because they...
  • ToolboxT
  • Roadie
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

Delete everything

Is there anyway you could delete all your saved songs, albums, playlists, etc... simultaneously? I have a little bit too much to go one by one

  • Newbie
  • Is there anyway you could delete all your saved songs, albums, playlists, etc... simultaneously? I have a little bit too much to go one by one
  • Maxim
  • Spotify Star
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Spotify Running - "Recommended for you" playlist no longer available?

One of my favorite features in running mode was being able to select a "recommended for you" playlist that you could set the BPM to. Now I can't find it. Did that get moved over to Nike Run Club and deleted? It was great to have an eclectic mix at th...

  • Regular
  • One of my favorite features in running mode was being able to select a "recommended for you" playlist that you could set the BPM to. Now I can't find it. Did that get moved over to Nike Run Club and ...
  • Isa_mar
  • Newbie
  • 679 Views
  • 3 replies
  • 3 likes
  • 679 Views
  • 3 replies
  • 3 likes

Superuser Contribution Previous and Next Buttons on Iphone do the opposite

When I disable shuffle on my Spotify on iOS it should play songs from the top down in order. Pressing next skips to the next song below clicking previous for the song above. However, some of my playlists do the opposite. I would press next and it ski...

  • Casual Listener
  • When I disable shuffle on my Spotify on iOS  it should play songs from the top down in order. Pressing next skips to the next song below clicking previous for the song above. However, some of my...
  • jly004
  • Casual Listener
  • 388 Views
  • 2 replies
  • 0 likes
  • 388 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't use Data to Stream Music?

I can only use Spotify when I'm using Wifi. When I switch to data (3G/4G), it says Spotify is Offline. So I pay the subscription fee every month and you're telling me I need Wifi to stream music??Please help.P/S : my data connectivity is strong, I ca...

  • Newbie
  • I can only use Spotify when I'm using Wifi. When I switch to data (3G/4G), it says Spotify is Offline. So I pay the subscription fee every month and you're telling me I need Wifi to stream music?? ...
  • Maria_B
  • Moderator
  • 823 Views
  • 1 replies
  • 0 likes
  • 823 Views
  • 1 replies
  • 0 likes

Solved!! radio playlist

De um tempo pra cá sempre que termina uma playlist minha começa uma radio dela. Tem como evitar que isso aconteça? obrigado

  • Newbie
  • De um tempo pra cá sempre que termina uma playlist minha começa uma radio dela. Tem como evitar que isso aconteça? obrigado
  • Bittencourt
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! My own playlist starts radio once finished

I have a playlist of 5 songs I like to listen to getting ready. I don't want these to repeat, I want them to stop when finished.I don't have the repeat button on, and previous to the recent update it would simply stop when done. Now however, it immed...

  • Visitor
  • I have a playlist of 5 songs I like to listen to getting ready. I don't want these to repeat, I want them to stop when finished. I don't have the repeat button on, and previous to the recent updat...
  • user-removed
  • Not applicable
  • 373 Views
  • 2 replies
  • 2 likes
  • 373 Views
  • 2 replies
  • 2 likes