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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30691 Views

40 replies

9 likes

  • 30691 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95418 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293849 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123755 Views

19 replies

38 likes

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  • 19 replies
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Spotify mobile app timed out?

I am playing my mobile app on an newer Ipod touch and now it is stuck offline. It says that the mobile app has timed out? the wi-fie is connected but the app will only play my offline playlist. How do I fix this?

Newbie

I am playing my mobile app on an newer Ipod touch and now it is stuck offline. It says that the mobile app has timed out? the wi-fie is connected but the app will only play my offline playlist. How d...

Janie67

Newbie

3245 Views

6 replies

1 likes

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  • 6 replies
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spotify family premium doesn't work

my mom took spotify family premium and shared it with me. I got the email with the code and I activated my profile but it still says that I've the free abonnement. Why? Thanks

Newbie

my mom took spotify family premium and shared it with me. I got the email with the code and I activated my profile but it still says that I've the free abonnement. Why? Thanks

Swanny

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
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can't access my premium on iphone

I've upgraded my spotify account to premium today and still can't access my playlists on my iphone. however, my account at PC said that it's already premium. I've logged in with my email address. Can someone please help?

Casual Listener

I've upgraded my spotify account to premium today and still can't access my playlists on my iphone. however, my account at PC said that it's already premium. I've logged in with my email address. Can...

Hubo

Community Legend

1208 Views

5 replies

0 likes

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Strange problem - Sound disapperas but only in one earbud.

Hello A couple of days ago I got my self a new pair of Sennehsier CX2.00i since the old pair broke. Now with this new pair I'm experencing a strange issue. Sometimes when I plug them into my iPhone 6S Plus, and I open spotify to play music, the sound...

Newbie

Hello   A couple of days ago I got my self a new pair of Sennehsier CX2.00i since the old pair broke. Now with this new pair I'm experencing a strange issue. Sometimes when I plug them into my...

Joosh312

Newbie

638 Views

1 replies

0 likes

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  • 1 replies
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Everything gone wrong

I don't know what's happened but I've gone from having zero problems with Spotify, to having all of them. The app now won't play music when it's minimised without a workaround, the bar at the bottom can't be used to pause or play and it never changes...

Casual Listener

I don't know what's happened but I've gone from having zero problems with Spotify, to having all of them. The app now won't play music when it's minimised without a workaround, the bar at the bottom ...

529 Views

0 replies

0 likes

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  • 0 likes

[IOS] App crashes with internet connection(In airpale mode, starts fine)

Dear Sir or Madam, I am having a trouble (like the description says) with the Spotify app. The day before i had no problem at all. The next day it started crashing every time! I did not do anyithing with the device.(Yeah i tried reinstalling, i tried...

Newbie

Dear Sir or Madam,   I am having a trouble (like the description says) with the Spotify app. The day before i had no problem at all. The next day it started crashing every time!   I did...

633 Views

0 replies

0 likes

airplane mode
Crash
I Always Wanted To Be In The Band
iOS9
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iphone offline

everytime i try to use spotify while not connected to wifi it tells me that im offline and im unable to use it but im a premium user. can anyone tell me how to fix this?

Newbie

everytime i try to use spotify while not connected to wifi it tells me that im offline and im unable to use it but im a premium user. can anyone tell me how to fix this?

Hubo

Community Legend

505 Views

1 replies

0 likes

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Sonos

when I start I just get the program only if I want to play music program sonos in IOS version 10.2.1 through spotify he says there is a time out has occurred and if this continues I contact spotify. so I can now listen to music on spotify via sonos. ...

Newbie

when I start I just get the program only if I want to play music program sonos in IOS version 10.2.1 through spotify he says there is a time out has occurred and if this continues I contact spotify. ...

Hubo

Community Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Disconnecting from facebook

I can't seem to find "settings" on the drop down so I can disconnect my account from Facebook.

Newbie

I can't seem to find "settings" on the drop down so I can disconnect my account from Facebook.

Maxim

Spotify Star

377 Views

1 replies

0 likes

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  • 1 replies
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Spotify Connect

Hallo zusammen Leider kann ich über Spotify Connect keine Alben oder Playlisten automatisch abspielen. Ich streame die Musik auf meine Bluesound Pulse. Die Wiedergabe wird immer wiede nach 1-2 Titeln abgebrochen und man muss immer wieder manuel start...

Newbie

Hallo zusammen   Leider kann ich über Spotify Connect keine Alben oder Playlisten automatisch abspielen. Ich streame die Musik auf meine Bluesound Pulse. Die Wiedergabe wird immer wiede nach 1...

357 Views

0 replies

0 likes

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spotify on ipod shuffle??!!

I'm hoping someone can help....is there anyway of getting your spotify music onto an ipod shuffle??It doesn't come up under devices when I plug it into my mac... thanks.

Newbie

I'm hoping someone can help.... is there anyway of getting your spotify music onto an ipod shuffle?? It doesn't come up under devices when I plug it into my mac...   thanks. 

Maxim

Spotify Star

420 Views

1 replies

0 likes

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I don't have a Credit card but i want to get premium.

I like to listen to music on the go and I'm to lazy to download all the song one by one to my phone. I don't have data that I can use. (On a prepaid prepaid plan) just help me so I can Listen to music

Newbie

I like to listen to music on the go and I'm to lazy to download all the song one by one to my phone. I don't have data that I can use. (On a prepaid  prepaid plan) just help me so I can Listen t...

Maxim

Spotify Star

406 Views

1 replies

0 likes

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Spotify Connect

My LG soundbar is not an option any longer for a speaker source. I did do a firmware upgrade on my router recently. There must be a setting on the router that needs to be adjusted? Please help! Thanks

Newbie

My LG soundbar is not an option any longer for a speaker source. I did do a firmware upgrade on my router recently. There must be a setting on the router that needs to be adjusted? Please help! Thank...

319 Views

0 replies

0 likes

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tarjetas de regalo

Hola, compré una tarjeta de regalo y la canjee con éxito. Sin embargo al iniciar mi sesión, esta continúa como una cuenta gratis y no como premium. Gracias.

Newbie

Hola, compré una tarjeta de regalo y la canjee con éxito. Sin embargo al iniciar mi sesión, esta continúa como una cuenta gratis y no como premium. Gracias.

384 Views

0 replies

0 likes

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Solved!! Use Spotify with Restrictions enabled?

My 8 y.o. son recently got an iPad. We enabled Restrictions (Parental Controls) on it and, in doing so, seem to have blocked Spotify from being available for use. I've played around with turning on/off various settings within the Restrictions (e.g. a...

Casual Listener

My 8 y.o. son recently got an iPad. We enabled Restrictions (Parental Controls) on it and, in doing so, seem to have blocked Spotify from being available for use. I've played around with turning on/o...

dckeyes

Casual Listener

31926 Views

2 replies

1 likes

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What's new in 7.7.0?

What are the changes and improvements? I want to know

Gig Goer

What are the changes and improvements? I want to know

jsarc

Casual Listener

1022 Views

3 replies

0 likes

iOS
patch
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  • 3 replies
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Is Spotify listening while I'm driving, specifically to target ads?

Is Spotify listening while I'm driving, specifically to target ads? Earlier today, in the car, I was listening to Spotify. The screen turned off to save power, as expected. I reached over and grabbed a mint from the box I have in the console (it was ...

Newbie

Is Spotify listening while I'm driving, specifically to target ads?   Earlier today, in the car, I was listening to Spotify. The screen turned off to save power, as expected. I reached over an...

653 Views

0 replies

0 likes

  • 653 Views
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Solved!! one song doesn't sync on iphone

on a premium (family) account : 1/ placed an mp3 file in a music folder on imac2/ configured spotify to sync with this folder (via spotify player on imac) -> observation: song appears in local files3/ added music to playlist -> observation : no icon ...

Casual Listener

on a premium (family) account :  1/ placed an mp3 file in a music folder on imac 2/ configured spotify to sync with this folder (via spotify player on imac)  -> observation: song...

IlianKai

Casual Listener

603 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Songs playing out of order

I'm new to the spotify community so forgive me if this has already been asked, but I'm having an issue with my spotify app on my iphone in that it plays songs out of order without being on Shuffle. I have a playlist organized by artist, and if I star...

Newbie

I'm new to the spotify community so forgive me if this has already been asked, but I'm having an issue with my spotify app on my iphone in that it plays songs out of order without being on Shuffle. I...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes