Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

228787 Views

53 replies

13 likes

  • 228787 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152558 Views

507 replies

108 likes

  • 152558 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106681 Views

19 replies

38 likes

  • 106681 Views
  • 19 replies
  • 38 likes

Daily Mix Error in IPhone

Every time I go to use My Daily Mix it comes up with an error message saying "sorry something went wrong, please try another station". This happens to all of my daily mixes.My iPhone is up to date, as is the app, my account details are all correct. I...

Casual Listener

Every time I go to use My Daily Mix it comes up with an error message saying "sorry something went wrong, please try another station". This happens to all of my daily mixes. My iPhone is up to dat...

623 Views

0 replies

2 likes

  • 623 Views
  • 0 replies
  • 2 likes

Won't connect on iPhone

Hi there,Having issues logging in. It just seems to freeze on the loading screen. I've uninstalled and reinstalled the app and it is still not working. Any ideas what I can do?My log in information is correct.

Casual Listener

Hi there, Having issues logging in. It just seems to freeze on the loading screen. I've uninstalled and reinstalled the app and it is still not working. Any ideas what I can do? My log in infor...

Quepa

Roadie

782 Views

5 replies

0 likes

Freezing
iOS
iPhone 6s
Mobile
  • 782 Views
  • 5 replies
  • 0 likes

Missing Songs

A ton of my saved/downloaded music is missing from the 'songs' tab. Same under 'artist.' Even when I re-download, songs don't show up. Strangely, all of the songs with their appropriate album are under the 'album' tab. What is the fix please?

Regular

A ton of my saved/downloaded music is missing from the 'songs' tab. Same under 'artist.' Even when I re-download, songs don't show up. Strangely, all of the songs with their appropriate album are und...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

Can't play an artists' music

Hi, I use Spotify for free on my iPod Touch on the Japan version. I can't seem to hear the artist BTS's music, and I don't know why. Could I have some help?

Newbie

Hi, I use Spotify for free on my iPod Touch on the Japan version. I can't seem to hear the artist BTS's music, and I don't know why. Could I have some help?

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

Spotify consistently crashing!

I have been a dedicated Spotify member since 2012. For years this has been hands down the best music app for me but lately over the past 6 months or so I've had the SAME problem and it has not yet been resolved.Over these 6 months I've been experienc...

Newbie

I have been a dedicated Spotify member since 2012. For years this has been hands down the best music app for me but lately over the past 6 months or so I've had the SAME problem and it has not yet be...

397 Views

0 replies

0 likes

  • 397 Views
  • 0 replies
  • 0 likes

Problem with track sorting in Spotify Premium

I have an iMac with iOs system. Recently I turned to Spotify Premium, but the tracks are not played in order! After the track I select, Spotify choose a random track from my playlist, even if the shuffle mode is off! The same thing happens even with ...

Newbie

I have an iMac with iOs system. Recently I turned to Spotify Premium, but the tracks are not played in order! After the track I select, Spotify choose a random track from my playlist, even if the shu...

252 Views

0 replies

0 likes

  • 252 Views
  • 0 replies
  • 0 likes

[iOS][Music] Faulty update

Not an idea an issue. I pay for premium and did the update and lost more that half of my saved music. Very upset and disappointed!

Newbie

Not an idea an issue. I pay for premium and did the update and lost more that half of my saved music. Very upset and disappointed!

353 Views

0 replies

0 likes

iOS
Music
  • 353 Views
  • 0 replies
  • 0 likes

Saved Music Missing From Artist Tab

On my iphone, when I go to 'your library' and 'artist,' all of my saved music is gone when I select an artist. If I go under 'albums,' the saved music is there. It never used to do this. Kind of a deal breaker for me. Please advise. I'm a premium use...

Regular

On my iphone, when I go to 'your library' and 'artist,' all of my saved music is gone when I select an artist. If I go under 'albums,' the saved music is there. It never used to do this. Kind of a de...

nickpfen

Regular

467 Views

2 replies

0 likes

  • 467 Views
  • 2 replies
  • 0 likes

spotify on i pod touch?

Does spotify work offline listening on a i pod touch 5th generation? 

Newbie

Does spotify work offline listening on a i pod touch 5th generation? 

Trying2Help

Music Fan

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

The songs in library dissapear

I'm a premium user and downloaded over hundreds of songs in library. The songs in library dissapear this morning. However, Spotify still occupies over 5GB of memory. Where can I find the songs back?

Newbie

I'm a premium user and downloaded over hundreds of songs in library. The songs in library dissapear this morning. However, Spotify still occupies over 5GB of memory. Where can I find the songs back?

301 Views

0 replies

0 likes

  • 301 Views
  • 0 replies
  • 0 likes

Pro Music Search For Spotify links don't work in Spotify app

Ok so when I use Pro Music Search for Spotifyhttps://appsto.re/au/D0Sm1.i to search for songs on Spotify by lyrics which is super handy for me when I press the link to the song and Spotify opens I get an error message that reads "Spotify can't open t...

Newbie

Ok so when I use Pro Music Search for Spotify https://appsto.re/au/D0Sm1.i to search for songs on Spotify by lyrics which is super handy for me when I press the link to the song and Spotify opens I ...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

Solved!! Therer`s no download folder in my spotify app

Hey,so my family and I bought Spotify Family some days ago. Now we`re having the problem, that on one of the accounts there`s no download folder. Downloading actually does work, but a folder is pretty practical If someone could help me, would be very...

Casual Listener

Hey, so my family and I bought Spotify Family some days ago. Now we`re having the problem, that on one of the accounts there`s no download folder. Downloading actually does work, but a folder is pre...

pleasemrshenry

Casual Listener

13636 Views

30 replies

4 likes

  • 13636 Views
  • 30 replies
  • 4 likes

Solved!! iPhone storage

Hello!Sorry ahead of time for my lack of tech skills.. My Spotify app seems to be taking up the most storage on my iphone at the moment but I can't seem to figure out why. I tried un-downloading (not sure if thats a word) all the playlists I had and ...

Visitor

Hello! Sorry ahead of time for my lack of tech skills.. My Spotify app seems to be taking up the most storage on my iphone at the moment but I can't seem to figure out why. I tried un-downloading (n...

PilotAC

Community Legend

722 Views

3 replies

0 likes

  • 722 Views
  • 3 replies
  • 0 likes

Advertisement

I have a valid subscription and are getting advertisements thus interrupting my music.Which is annoying.Kingcon57@gmail.com

Visitor

I have a valid subscription and are getting advertisements thus interrupting my music. Which is annoying. Kingcon57@gmail.com

PilotAC

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Album Artwork Keeps Disappearing In Library View

It's there when I start the app but keeps vanishing only to reappear again. Particularly bad on my iPad. iPhone is okay but still has this problem. Does the app keep reloading artwork for some reason? Driving me nuts.

Newbie

It's there when I start the app but keeps vanishing only to reappear again. Particularly bad on my iPad. iPhone is okay but still has this problem. Does the app keep reloading artwork for some reason...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Free to Premium

I can't change from free to premium.. Usually there should be a bottom "get premium" but there is none.. how can I get the premium version?

Visitor

I can't change from free to premium.. Usually there should be a bottom "get premium" but there is none.. how can I get the premium version?

MartinStoichkov

Community Legend

375 Views

3 replies

0 likes

  • 375 Views
  • 3 replies
  • 0 likes

Can't login Can't change password

When i try to log in, i get an error stating i already created an account with this emailadress. Loging in via facebook gives me a 404 error, and when i try to change my password i get a 'this form has expired error, no matter how quickly i do it. Oh...

Casual Listener

When i try to log in, i get an error stating i already created an account with this emailadress. Loging in via facebook gives me a 404 error, and when i try to change my password i get a 'this form h...

Hubo

Community Legend

435 Views

3 replies

0 likes

  • 435 Views
  • 3 replies
  • 0 likes

Problemi con premium

Salve oggi ho pagato 0.99€ per tre mesi di premium ed essendomi arrivata la ricevuta di pagamento non riesco ancora ad accedere a spotify con premium, ma ho ancora pubblicità e altro. Attendo una vostra risposta.

Newbie

Salve oggi ho pagato 0.99€ per tre mesi di premium ed essendomi arrivata la ricevuta di pagamento non riesco ancora ad accedere a spotify con premium, ma ho ancora pubblicità e altro. Attendo una vos...

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
  • 0 likes

Error message on iPhone app

I'm trying to login to the app using my Facebook details. It brings me to Facebook to log in and then goes back to the Spotify app with a login error message "cannot establish a connection to the Spotify network." I have full service and wifi. I've t...

Newbie

I'm trying to login to the app using my Facebook details. It brings me to Facebook to log in and then goes back to the Spotify app with a login error message "cannot establish a connection to the Spo...

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

Where do I find my offline content?

I know I downloaded one or two albums for offline listening but I have so many albums I don't know which ones they are. Is there any way to check just for offline content?

Casual Listener

I know I downloaded one or two albums for offline listening but I have so many albums I don't know which ones they are. Is there any way to check just for offline content?

Gaberla4

Casual Listener

616 Views

6 replies

0 likes

  • 616 Views
  • 6 replies
  • 0 likes