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iOS (iPhone, iPad)

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30702 Views

40 replies

9 likes

  • 30702 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95429 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293858 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123761 Views

19 replies

38 likes

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  • 19 replies
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[IOS] [lightning cable] metadata isn't transmitted such as song name, artist etc

When using a lightning cable to connect to Toyota Corolla LE 2017, it seems that no metadata is transmitted such as the song name, artist. The album art does appear, however. But when I use Spotify connecting to Bluetooth the artist name and song tit...

Newbie

When using a lightning cable to connect to Toyota Corolla LE 2017, it seems that no metadata is transmitted such as the song name, artist. The album art does appear, however. But when I use Spotify c...

530 Views

0 replies

0 likes

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  • 0 replies
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"Improving station" message stuck on IOS

Whenever I'm playing artist radio on Spotify, and tap on the thumbs-up button for a song, I get an animated message at the centre of the screen saying "Improving station". However, this message gets stuck. Even if you navigate away from now playing s...

Casual Listener

Whenever I'm playing artist radio on Spotify, and tap on the thumbs-up button for a song, I get an animated message at the centre of the screen saying "Improving station". However, this message gets ...

spardacus

Newbie

1235 Views

5 replies

1 likes

  • 1235 Views
  • 5 replies
  • 1 likes

Spotify on Ipod Nano

Hi there!It was my understanding that Spotify would work on an Ipod Nano. However, I don't get it working... Any ideas how this should work?Kind regardsJeroen

Newbie

Hi there! It was my understanding that Spotify would work on an Ipod Nano. However, I don't get it working... Any ideas how this should work? Kind regards Jeroen

ErikG

Roadie

634 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify not playing off Wifi

This seems to be an every couple of years issue from the posts I've read, with the last posts on this topic showing from 2015. When I play Spotify off cellular data, if functions normally, but when connected to Wifi, it won't play anything unless it'...

Casual Listener

This seems to be an every couple of years issue from the posts I've read, with the last posts on this topic showing from 2015.  When I play Spotify off cellular data, if functions normally, but ...

Hubo

Community Legend

1315 Views

4 replies

0 likes

Issues
wifi
  • 1315 Views
  • 4 replies
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Solved!!Superuser Contribution Can't play new song in New Friday Music anymore

Today was been updated New Friday Music play list, and after couple hours I can not play anymore song "Gone" from AOL. Why?

Casual Listener

Today was been updated New Friday Music play list, and after couple hours I can not play anymore song "Gone" from AOL. Why?

ed0ras

Casual Listener

658 Views

2 replies

0 likes

  • 658 Views
  • 2 replies
  • 0 likes

ios beta

How to be an ios beta tester?

Newbie

How to be an ios beta tester?

Maxim

Spotify Star

5910 Views

1 replies

0 likes

  • 5910 Views
  • 1 replies
  • 0 likes

Spotify Free shuffle play doesn't work

Now, when I try playing a playlist with the shuffle play button, it says it requires premium. Spotify is useless if I can't play music!

Visitor

Now, when I try playing a playlist with the shuffle play button, it says it requires premium. Spotify is useless if I can't play music!

user-removed

Not applicable

888 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Subscription still free even paid premium

im currently under spotify philippines. paid my bill at a processor (third party company) and tells it was paid already thru their system but still free for subscription

Newbie

im currently under spotify philippines. paid my bill at a processor (third party company) and tells it was paid already thru their system but still free for subscription

270 Views

0 replies

0 likes

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Playing in the car

I am a new premium subscriber using my Ipad with no problems.I want to play in the car and suppose I must download the program onto my IPhone and will then find that my recoded music is transferred. There is no Bluetooth on the car audio but there is...

Newbie

I am a new premium subscriber using my Ipad with no problems. I want to play in the car and suppose I must download the program onto my IPhone and will then find that my recoded music is transferred...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Noise from iPhone speakers when using spotify connect

When I'm using spotify on my iPhone to control my Bose Soundtoch device through spotify connect my iPhone produces an anoying noise through its speakers, please fix this software bug.

Newbie

When I'm using spotify on my iPhone to control my Bose Soundtoch device through spotify connect my iPhone produces an anoying noise through its speakers, please fix this software bug.

293 Views

0 replies

0 likes

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Superuser Contribution Trouble playing music

Whenever I turn off my IPhone my Spotify music stops playing. It also happens when I hit the home button. How can I fix this because i used to be able to play music while doing anything on my phone.

Newbie

Whenever I turn off my IPhone my Spotify music stops playing. It also happens when I hit the home button. How can I fix this because i used to be able to play music while doing anything on my phone.

Melody

Spotify

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
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Off line

Ola, meu spotify nao esta funcionando offline, de modo que nao consigo sequer acessar as opcoes do aplicativo, nem mesmo as musicas ja baixadas. Sou assinante premium. Oq posso fazer?

Newbie

Ola, meu spotify nao esta funcionando offline, de modo que nao consigo sequer acessar as opcoes do aplicativo, nem mesmo as musicas ja baixadas. Sou assinante premium. Oq posso fazer?

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

Criei a conta no computador e não consigo acessar no app

Quando tendo entrar no app aparece uma mensagem "falha. Uma conta já foi criada com esse e-mail".Eu não clico em "inscrever-se", em clico em "entrar" mesmo!!! Já tentei deletar a baixar denovo o app, sair da minha conta no computador e nada!Eu sei qu...

Newbie

Quando tendo entrar no app aparece uma mensagem "falha. Uma conta já foi criada com esse e-mail". Eu não clico em "inscrever-se", em clico em "entrar" mesmo!!! Já tentei deletar a baixar denovo o ap...

351 Views

0 replies

0 likes

  • 351 Views
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Sorting search results by popularity on Mobile

Why is this not possible on mobile? On Desktop, if you search an artist you are able to sort ALL related songs by popularity... why can't you do this on mobile? This seems like the easiest and quickest of UI fixes. I would imagine MOST people use spo...

Casual Listener

Why is this not possible on mobile?   On Desktop, if you search an artist you are able to sort ALL related songs by popularity... why can't you do this on mobile?  This seems like the easie...

448 Views

0 replies

1 likes

  • 448 Views
  • 0 replies
  • 1 likes

No reconoce mi pago por app store

Hola, necesito ayuda ya que compre spotify premium por app store, ya me llego mi recibo electronico y mi aplicacion no se actualiza a premium, ya reinicie la app y me volvi a conectar y sigue sin reconocer el pago, ayuda porfavor

Newbie

Hola, necesito ayuda ya que compre spotify premium por app store, ya me llego mi recibo electronico y mi aplicacion no se actualiza a premium, ya reinicie la app y me volvi a conectar y sigue sin rec...

Maxim

Spotify Star

676 Views

1 replies

0 likes

  • 676 Views
  • 1 replies
  • 0 likes

My collaborative playlist won't show up my public playlists

Hi,I made a collaborative playlist for me and my friends. No one could seem to find it on spotify at first, so I sent them a link and that worked. On their profiles it now also shows up as a public playlist they follow, but for some reason it doesn't...

Casual Listener

Hi, I made a collaborative playlist for me and my friends. No one could seem to find it on spotify at first, so I sent them a link and that worked. On their profiles it now also shows up as a public...

user-removed

Not applicable

16159 Views

2 replies

11 likes

  • 16159 Views
  • 2 replies
  • 11 likes

Bug Report: Streaming quality preferences is reset with every app update

iPhone 6S, iOS10.1, app version 7.7.0.850Every time the iOS app is updated, I have to set the streaming quality preferences again because they're reset.

Casual Listener

 iPhone 6S, iOS10.1, app version 7.7.0.850 Every time the iOS app is updated, I have to set the streaming quality preferences again because they're reset.

257 Views

0 replies

0 likes

  • 257 Views
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  • 0 likes