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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237921 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

Ivelina

Moderator

119149 Views

117 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2714 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305617 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130932 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Help!!! Subscribed to premium but still on free mode

I subscribed this morning to spotify premium and received a text that i'm already registered but im still on free mode. I already tried to uninstall re-install, logout-login..

Newbie

I subscribed this morning to spotify premium and received a text that i'm already registered but im still on free mode. I already tried to uninstall re-install, logout-login..

MattSuda

Spotify Star

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

premium

I have my cellular data on but have turned off cellular data for spotify app. I am trying to listen to an offline playlist but it is still using my cellular data. Am I doing something incorrect?

Newbie

I have my cellular data on but have turned off cellular data for spotify app. I am trying to listen to an offline playlist but it is still using my cellular data.  Am I doing something incorrect?

MattSuda

Spotify Star

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Recurring 30 day trial but I just want to buy!?

I recently had premium but I lost my bank card and forgot to update my new bank card details to PayPal, therefore my premium was cancelled. I am now just trying to buy back my premium without having the 30 day trial however it won't let me proceed, a...

Newbie

I recently had premium but I lost my bank card and forgot to update my new bank card details to PayPal, therefore my premium was cancelled. I am now just trying to buy back my premium without having ...

MattSuda

Spotify Star

378 Views

1 replies

0 likes

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  • 1 replies
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Spotify is downloading all the Music again

After a 2 months Interruption of Spotify Premium I was back and tried to listen offline to my old music again. But it didnt work. Spotify still knows what my favourites are as they are listed in the Library, but it is downloading everything again. Sp...

Casual Listener

After a 2 months Interruption of Spotify Premium I was back and tried to listen offline to my old music again. But it didnt work. Spotify still knows what my favourites are as they are listed in the ...

Flxxx

Casual Listener

2532 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Solved!! spotify syncing issue on ipod touch

Sorry if this has been answered but I didn't see it. I'm using an old ipod touch, so I had to go in through the itunes and download the old spotify and am using that. I went through and spent about 2 hours saving enough albums to really have a base c...

Regular

Sorry if this has been answered but I didn't see it.   I'm using an old ipod touch, so I had to go in through the itunes and download the old spotify and am using that.   I went through a...

crazbound

Regular

3381 Views

5 replies

0 likes

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  • 5 replies
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Usin spotify to control multiple devices-bandwidth usage

Hi all,If I use spotify on my mobile to say control spotify on ipad, where does spotify consume its bandwidth while streaming music? The mobile or the iphone?I ask because my mobile and ipad have different mobile usage allowances.Can anyone help?

Newbie

Hi all, If I use spotify on my mobile to say control spotify on ipad, where does spotify consume its bandwidth while streaming music? The mobile or the iphone? I ask because my mobile and ipad ...

Jacob

Community Legend

468 Views

1 replies

0 likes

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  • 1 replies
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Distorted sound / control volume under iOS

Hi, I've got a problem regarding distortion on some tracks when I listen to them via headphones (Sony MDR-1000X in my case). For example, if I listen to https://open.spotify.com/track/5zOnoB8FdZudDcPX4O8WqF there's a very noticable distortion at 1:19...

Visitor

Hi,   I've got a problem regarding distortion on some tracks when I listen to them via headphones (Sony MDR-1000X in my case). For example, if I listen to https://open.spotify.com/track/5...

460 Views

0 replies

0 likes

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Não consigo acessar

Não consigo entrar na minha conta pelo iPhone 5S. Estou indo em "ENTRAR", coloco o login e a senha corretos, mas aparece a seguinte mensagem: "Falha ao entrar. Você já criou uma conta com esse endereço de e-mail". Já tentei mudar a senha e desinstala...

Newbie

Não consigo entrar na minha conta pelo iPhone 5S.  Estou indo em "ENTRAR", coloco o login e a senha corretos, mas aparece a seguinte mensagem: "Falha ao entrar. Você já criou uma conta com esse ...

Bittencourt

Spotify Star

1035 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Spotify keeps freezing on iOS

The updated design looks great, but since the update it has become quite sluggish and unresponsive. Usually once the application has just started or reloaded it appears to hang, I think it's stuck making a http request to validate the session. The pr...

Casual Listener

The updated design looks great, but since the update it has become quite sluggish and unresponsive. Usually once the application has just started or reloaded it appears to hang, I think it's stuck ma...

andy_garay75

Newbie

29432 Views

8 replies

0 likes

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  • 8 replies
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Solved!! Offline & Storage

I am a premium member but my technology skills are not. I have an Iphone 6 and have quite a few playlists that I have marked as "available offline" but I do not see what is the maximum on that I am able to do. Yesterday, when I was downloading some t...

Casual Listener

I am a premium member but my technology skills are not. I have an Iphone 6 and have quite a few playlists that I have marked as "available offline" but I do not see what is the maximum on that I am a...

Spilly70

Casual Listener

895 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

shuffle mode

I can play any song I want on iPad but I can only play songs in shuffle mode on iPhone

Newbie

I can play any song I want on iPad but I can only play songs in shuffle mode on iPhone

Hubo

Community Legend

594 Views

1 replies

0 likes

  • 594 Views
  • 1 replies
  • 0 likes

Previous version

I am using the ios 10.2.1 and I want to back to previous vesion of spotify.How can ı do that??

Casual Listener

I am using the ios 10.2.1 and I want to back to previous vesion of spotify.How can ı do that??

Gizembasar1996

Casual Listener

696 Views

3 replies

0 likes

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  • 3 replies
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When GPS is open.

When GPS is open the spotify app Don't ajust the screen.First i open GPS tomtomThen open Spotify and look like this:

Newbie

When GPS is open the spotify app Don't ajust the screen. First i open GPS tomtom Then open Spotify and look like this:

421 Views

0 replies

0 likes

  • 421 Views
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Ads

Hey people! Is there any solutions if my problem is that I have too much ads???? I don't know why, but every 3-4 songs there are like 4 ads of 30 seconds that starts and it's annoying af. Please help.

Newbie

Hey people! Is there any solutions if my problem is that I have too much ads???? I don't know why, but every 3-4 songs there are like 4 ads of 30 seconds that starts and it's annoying af. Please help.

416 Views

0 replies

0 likes

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Solved!! Spotify automatically saved albums on iphone when 'saved'

I start using Spotify (premium) today and spotify automatically downloads albums on iphone when 'saved' - it doesn't matter of the "offline mode" is off or on. why is that? And what good is the "offline mode" for then? I would love to have a big libr...

Casual Listener

I start using Spotify (premium) today and spotify automatically downloads albums on iphone when 'saved' - it doesn't matter of the "offline mode" is off or on. why is that? And what good is the "offl...

meldoom

Casual Listener

3230 Views

5 replies

0 likes

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  • 5 replies
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Trying to login but fails saying I already have an account

I created an account and went premium on my Mac. I have logged out of the account on my Mac and have downloaded Spotify on my Iphone. I am now trying to LOGIN to my account on my Iphone but am getting a message saying "login failed""You've already cr...

Newbie

I created an account and went premium on my Mac.  I have logged out of the account on my Mac and have downloaded Spotify on my Iphone.  I am now trying to LOGIN to my account on my Iph...

387 Views

0 replies

0 likes

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Como organizar musicas no spotify

Baixo as músicas em ordem aleatória, mas gostaria de organizá-las. Como fazer ? Obrigado!

Newbie

Baixo as músicas em ordem aleatória, mas gostaria de organizá-las. Como fazer ? Obrigado!

Bittencourt

Spotify Star

9141 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify mobile app timed out?

I am playing my mobile app on an newer Ipod touch and now it is stuck offline. It says that the mobile app has timed out? the wi-fie is connected but the app will only play my offline playlist. How do I fix this?

Newbie

I am playing my mobile app on an newer Ipod touch and now it is stuck offline. It says that the mobile app has timed out? the wi-fie is connected but the app will only play my offline playlist. How d...

Janie67

Newbie

3339 Views

6 replies

1 likes

  • 3339 Views
  • 6 replies
  • 1 likes

spotify family premium doesn't work

my mom took spotify family premium and shared it with me. I got the email with the code and I activated my profile but it still says that I've the free abonnement. Why? Thanks

Newbie

my mom took spotify family premium and shared it with me. I got the email with the code and I activated my profile but it still says that I've the free abonnement. Why? Thanks

Swanny

Community Legend

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes