Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
408242 Views
125 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
279510 Views
58 replies
14 likes
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
178873 Views
510 replies
110 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryUnited StatesDevice(Iphone 14 pro)Operating System(iOS 17.1.1) My Question or IssueIf you currently listening to a song and are on the screen with just the song player, and you click the shuffle icon until you reach smart shuffle, y...
Plan Premium Country United States Device (Iphone 14 pro) Operating System (iOS 17.1.1) My Question or Issue If you currently listening to a song and are on the screen with just the ...
Moderator
694 Views
1 replies
0 likes
The search bar has disappeared in some of my playlists (and it’s still in other playlists).I have smart shuffle off. I was with Spotify support (on Twitter) yesterday and they can’t figure it out. Tried logging out and in, clearing cache, doing a cle...
The search bar has disappeared in some of my playlists (and it’s still in other playlists). I have smart shuffle off. I was with Spotify support (on Twitter) yesterday and they can’t figure...
Moderator
996 Views
5 replies
0 likes
I am using iPhone n iOS 15.2
I am using iPhone n iOS 15.2
Moderator
16802 Views
13 replies
2 likes
PlanPremiumCountryNetherlandsDeviceMacBook Air 2020, Iphone 12Operating SystemSonoma 14.1, iOS 16.6.1 My Question or IssueWhen playing certain songs from Sewerslvt, spotify plays the wrong song / a song from a different artist.This is consistant with...
Plan Premium Country Netherlands Device MacBook Air 2020, Iphone 12 Operating System Sonoma 14.1, iOS 16.6.1 My Question or Issue When playing certain songs from Sewerslvt, spotify p...
Moderator
837 Views
1 replies
0 likes
PlanPremium DuoCountryUnited StatesDeviceiPad (6th Generation)Operating SystemiPadOS 16.6 My Question or Issue
Plan Premium Duo Country United States Device iPad (6th Generation) Operating System iPadOS 16.6 My Question or Issue
Newbie
2000 Views
2 replies
0 likes
PlanFree/PremiumCountry DeviceIPhone 12Operating SystemIOS My Question or IssueEver since the last update every time my AirPods connect or disconnect my current playing playlist stops playing completely and the queue is erased.
Plan Free/Premium Country Device IPhone 12 Operating System IOS My Question or Issue Ever since the last update every time my AirPods connect or disconnect my current playing ...
Newbie
1646 Views
9 replies
1 likes
no he podido ingresar a mi cuenta,he cambiado la contraseña varais veces... en mi pc si me dej pero en mi movil tya me tiene harto
no he podido ingresar a mi cuenta,he cambiado la contraseña varais veces... en mi pc si me dej pero en mi movil tya me tiene harto
Moderator
430 Views
1 replies
0 likes
PlanPremiumCountrySwitzerlandDeviceiPhoneOperating SystemiOS 17.1.1 My Question or Issue When listening on a connected speaker, shuffle can't be disabled. It can be switched between shuffle and smart shuffle, but cannot be deactivated.
Plan Premium Country Switzerland Device iPhone Operating System iOS 17.1.1 My Question or Issue When listening on a connected speaker, shuffle can't be disabled. It can be sw...
Moderator
909 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceiPhone SEOperating SystemWhatever the current one is My Question or IssueToday when I opened the app, I got a notification. It read, Need a binge-worthy series or new show recommendation? Turn on push and email notifi...
Plan Premium Country Australia Device iPhone SE Operating System Whatever the current one is My Question or Issue Today when I opened the app, I got a notification. It read,&nb...
Newbie
1325 Views
5 replies
1 likes
Very slow and unresponsive i checked the article and ypdated it but still
Very slow and unresponsive i checked the article and ypdated it but still
Moderator
426 Views
1 replies
0 likes
The green tick on albums keeps randomly disappearing after I have liked it. I like an album by clicking the plus button, then listen to it for a bit then look back up to the top and the green tick has turned back into the plus symbol.
The green tick on albums keeps randomly disappearing after I have liked it. I like an album by clicking the plus button, then listen to it for a bit then look back up to the top and the green tick ha...
Moderator
1147 Views
4 replies
0 likes
The video that was played before with a song doesn’t play anymore
The video that was played before with a song doesn’t play anymore
Moderator
377 Views
1 replies
0 likes
My Question or IssueFor the past week, when I am using my phone, no matter what app I am on, the Spotify App will auto-open and take over as if I selected it to open. It doesn't auto-play the content, it just opens the app and I have to constantly cl...
My Question or Issue For the past week, when I am using my phone, no matter what app I am on, the Spotify App will auto-open and take over as if I selected it to open. It doesn't auto-play the conte...
Moderator
20631 Views
12 replies
1 likes
For some reason my downloaded songs are playing fine but if I try to go listen to anything else that isn't downloaded there's a slight possibility it plays but most of the time it just won't play. Stuck at 0:00 and it just never loads. Tested on both...
For some reason my downloaded songs are playing fine but if I try to go listen to anything else that isn't downloaded there's a slight possibility it plays but most of the time it just won't play. St...
Moderator
588 Views
1 replies
0 likes
Operating SystemiPhone 13, iOS 17.1 My Question or IssueEvery time I start my car, my playlist either restarts (thus erasing the order I had my songs in) or it starts playing from a whole other playlist. What is going on? It’s worse when I try to con...
Operating System iPhone 13, iOS 17.1 My Question or Issue Every time I start my car, my playlist either restarts (thus erasing the order I had my songs in) or it starts playing from a whol...
Moderator
1803 Views
1 replies
1 likes
2014 Chevrolet Cruze without MyLink. When my phone is connected to the stereo via USB, I can't control spotify using the media controls (like pause/play, skip, etc). The controls themselves do work since it controls the regular radio and other audio ...
2014 Chevrolet Cruze without MyLink. When my phone is connected to the stereo via USB, I can't control spotify using the media controls (like pause/play, skip, etc). The controls themselves do work s...
456 Views
0 replies
0 likes
PlanFreeCountryUnited StatesDeviceiPhone 11Operating SystemiOS 10 My Question or IssueEvery time I’m trying to find a new song for my playlist and I push play on a song, I get kicked out of the app. Normal shuffling and playing songs that are availab...
Plan Free Country United States Device iPhone 11 Operating System iOS 10 My Question or Issue Every time I’m trying to find a new song for my playlist and I push play on a song, I g...
Moderator
16006 Views
13 replies
0 likes
The song progress bar and timer has stopped working on my phone (Huawei P30 pro) when streaming from the phone to other devices. Previously it kept working even when using Spotify Connect to stream to a Bluesound Node 2i or Sky Q Box.Then when I resu...
The song progress bar and timer has stopped working on my phone (Huawei P30 pro) when streaming from the phone to other devices. Previously it kept working even when using Spotify Connect to stream t...
Casual Listener
11488 Views
11 replies
12 likes
I understand that if I download a song, it will play when I'm offline. But if I am online (either on wifi or cellular), which version of the song plays -- the downloaded one or a streaming one? Additionally, if I select the highest quality version fo...
I understand that if I download a song, it will play when I'm offline. But if I am online (either on wifi or cellular), which version of the song plays -- the downloaded one or a streaming one? &nbs...
Newbie
1742 Views
2 replies
0 likes
Dear Spotify makers,Do you use your product while traveling abroad ?I do, all the time! And in this case, I switch to airplane mode and Spotify in offline mode. So why ar you constantly asking me to switch off airplane mode since I obviously don't wa...
Dear Spotify makers, Do you use your product while traveling abroad ? I do, all the time! And in this case, I switch to airplane mode and Spotify in offline mode. So why ar you constantly ...
Casual Listener
5339 Views
15 replies
5 likes
