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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 50605 Views
  • 16 replies
  • 36 likes
  • 50605 Views
  • 16 replies
  • 36 likes

Superuser Contribution Sounds quality poor service issues server problems

Your app lagging bug sounds streaming difficulty loading issues sound not clear response app iOS devices team not responding all music not see

  • Visitor
  • Your app lagging bug sounds streaming difficulty loading issues sound not clear response app iOS devices team not responding all music not see 
  • MihailY
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 of the same songs created with local files

PlanPremiumCountryUSADevice(iPhone 11, PC)Operating System(iOS 16.4.1, Windows 10) My Question or IssueWhen use local files on my computer and transfer it to my phone, it will create the song but will be grayed out on the computer and vise-versa. In ...

  • Newbie
  • Plan Premium Country USA Device (iPhone 11, PC) Operating System (iOS 16.4.1, Windows 10)   My Question or Issue When use local files on my computer and transfer it to my phone, it wil...
  • Dian
  • Spotify Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

New iPhone 14 loads my wife's playlists won't load my own

PlanPremiumCountryusaDevice iPhone 14 Pro Max 128Operating SystemiOS 16.2Downloaded and installed Spotify on new Apple iPhone, it has my wife's play lists and NONE of my own. Tried signing out and signing back in, same issue. Tried deleting from the ...

  • Casual Listener
  • Plan Premium Country usa Device iPhone 14 Pro Max 128 Operating System iOS 16.2 Downloaded and installed Spotify on new Apple iPhone, it has my wife's play lists and NONE of my own.  Tr...
  • DraytonG
  • Regular
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Spotify Premium subscription

Hi! I’m from Quebec, I have an IPhone 11im trying to subscribe to Spotify premium but each time a message tell me that I’m not available for this type of subscription. It work with none of them. How can I subscribe to it? Do they have a phone number ...

  • Visitor
  • Hi! I’m from Quebec, I have an IPhone 11 im trying to subscribe to Spotify premium but each time a message tell me that I’m not available for this type of subscription.  It work with none of t...
  • Billy-J
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iPhone] App keeps crashing

PlanPremiumCountryUnited KingdomDevice(iPhone X)Operating System(iOS 15.2.1) My Question or IssueWhenever I open the spotify app on my iphone, it crashes within seconds of opening if my phone is connected to the internet or set to online but it works...

  • Casual Listener
  •   Plan Premium Country United Kingdom Device (iPhone X) Operating System (iOS 15.2.1)   My Question or Issue Whenever I open the spotify app on my iphone, it crashes within secon...
  • user-removed
  • Not applicable
  • 3903 Views
  • 26 replies
  • 1 likes
  • 3903 Views
  • 26 replies
  • 1 likes

Solved!!Superuser Contribution Downloaded songs show pending download and preventing play when streaming signal low

PlanPremiumCountryUKDeviceiPhone 13Operating SystemiOS 16.0.2My Question or IssueTldr; on app start my downloaded songs show as pending download (grey arrow) until I restart app on airplane mode, at which point they immediately have green arrows and ...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 13 Operating System iOS 16.0.2 My Question or Issue Tldr; on app start my downloaded songs show as pending download (grey arrow) until I restart app o...
  • Tinkerbell3
  • Casual Listener
  • 465 Views
  • 2 replies
  • 0 likes
  • 465 Views
  • 2 replies
  • 0 likes

Superuser Contribution Filter option in Your Library

When going to Your Library section of the iOS app, filtering selection isn't remembered when the app is closed and reopened. For example, upon opening the app, I go to You Library and would expect my previous option, the 'Playlists' filter, to still ...

  • Roadie
  • When going to Your Library section of the iOS app, filtering selection isn't remembered when the app is closed and reopened.   For example, upon opening the app, I go to You Library and would ...
  • Jenjam
  • Roadie
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

Superuser Contribution Queues Wrong Songs

Whenever I swipe to queue it either doesn’t swipe or queues the wrong song. Plz Help

  • Newbie
  • Whenever I swipe to queue it either doesn’t swipe or queues the wrong song. Plz Help🙏      
  • AlejaR
  • Moderator
  • 717 Views
  • 3 replies
  • 3 likes
  • 717 Views
  • 3 replies
  • 3 likes

Superuser Contribution Cannot tap songs

PlanPremiumCountryUSADeviceiPhone 12Operating SystemiOS Hello Spotify community, Someone please help. So recently (yesterday), I haven’t been able to tap on songs on some playlists like “sleepy hallow radio” “bad bunny radio”, and some more. They’re ...

  • Newbie
  •   Plan Premium Country USA Device iPhone 12 Operating System iOS   Hello Spotify community,     Someone please help. So recently (yesterday), I haven’t been able t...
  • OscarDC
  • Moderator
  • 3626 Views
  • 21 replies
  • 2 likes
  • 3626 Views
  • 21 replies
  • 2 likes

Superuser Contribution Playlist search bar picking song doesn’t work

I have a playlist on Spotify everything works perfectly but when I search a song on my Spotify playlist it doesn’t play I also have premium When I search a song I wanna listen to its freeze nothing happens

  • Visitor
  • I have a playlist on Spotify everything works perfectly but when I search a song on my Spotify playlist it doesn’t play I also have premium When I search a song I wanna listen to its freeze nothing h...
  • Joan
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution random songs being queued

Since yesterday i've been trying to queue songs from my playlist on mobile, but it will queue a completely random, different song from my playlist instead, usually one of the top songs from my playlist. I've logged in and out and I've deleted and dow...

  • Newbie
  • Since yesterday i've been trying to queue songs from my playlist on mobile, but it will queue a completely random, different song from my playlist instead, usually one of the top songs from my playli...
  • AngeloSD
  • Casual Listener
  • 1273 Views
  • 9 replies
  • 11 likes
  • bug
  • 1273 Views
  • 9 replies
  • 11 likes

Superuser Contribution The sleep timer stopped working for podcasts.

The sleep timer used to work perfectly but for a few months now I will set the timer for the 'end of episode' and it will just keep playing. I have uninstalled and reinstalled the app (per googles advice) and that has not solved the issue. On an unre...

  • Casual Listener
  • The sleep timer used to work perfectly but for a few months now I will set the timer for the 'end of episode' and it will just keep playing. I have uninstalled and reinstalled the app (per googles ad...
  • MihailY
  • Moderator
  • 814 Views
  • 3 replies
  • 0 likes
  • 814 Views
  • 3 replies
  • 0 likes

Superuser Contribution Next from: “song” in Search

Premium, iOS, version 8.8.14.607My Question or IssueFor no apparent reason, at the end of my queue the app adds the last song i searched for, and there is absolutely no way to get rid of it when it shows up. This even happens if im actively listening...

  • Newbie
  • Premium, iOS, version 8.8.14.607 My Question or Issue For no apparent reason, at the end of my queue the app adds the last song i searched for, and there is absolutely no way to get rid of it ...
  • MihailY
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant play or delete songs from search within a playlist

PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 16.3 My Question or IssuePlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 16.3 My Question or Issuewhen using the search bar at the top of a playlist, touching the three dots to the side ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 13 Operating System iOS 16.3   My Question or Issue Plan Premium Country USA Device iPhone 13 Operating System iOS 16.3   My Questi...
  • Joan
  • Moderator
  • 368 Views
  • 1 replies
  • 1 likes
  • iOS
    Mobile
    no response
    queue
    Search
  • 368 Views
  • 1 replies
  • 1 likes

Solved!! Sound Quality bad when using Fiio BTR5 2021

PlanPremiumDeviceiPad mini (6. Gen)Operating SystemiOs 15.5My Question or IssueWhen using the Fiio BTR5 on the iPad, the sound has some kind of echo and sounds distant. Plus it sounds a bit distorted. Youtube or other sound sources sound normal. On m...

  • Casual Listener
  • Plan Premium Device iPad mini (6. Gen) Operating System iOs 15.5 My Question or Issue When using the Fiio BTR5 on the iPad, the sound has some kind of echo and sounds distant. Plus it sounds a...
  • Som09mer
  • Casual Listener
  • 674 Views
  • 1 replies
  • 0 likes
  • 674 Views
  • 1 replies
  • 0 likes

Superuser Contribution When swiping to add songs to queue the wrong songs are added

PlanPremiumCountry: US DeviceiPhone 12Operating SystemiOS 16.4.1 My Question or Issuewhenever I add any songs into the queue by swiping on them to the right, the wrong song is added from the playlist. Some songs cannot be swiped on to add to the queu...

  • Visitor
  •   Plan Premium Country: US   Device iPhone 12 Operating System iOS 16.4.1   My Question or Issue whenever I add any songs into the queue by swiping on them to the right, the...
  • dallasdud
  • Visitor
  • 341 Views
  • 1 replies
  • 2 likes
  • 341 Views
  • 1 replies
  • 2 likes

Queue isn't working well and may be bugged

Plan:PremiumCountry:US DeviceiPhone XR My Question or IssueI was having issues with my queue system as some songs I try to add to the queue won't let me do so. For the songs that let me do queue, the song changed in the queue to a song I didn't want ...

  • Visitor
  • Plan: Premium Country: US   Device iPhone XR   My Question or Issue I was having issues with my queue system as some songs I try to add to the queue won't let me do so. For the son...
  • Prague
  • Spotify Star
  • 266 Views
  • 1 replies
  • 5 likes
  • 266 Views
  • 1 replies
  • 5 likes

Superuser Contribution Imposible reproducir archivos locales en iPhone (¡pero si en Android!)

PlanPremiumCountryEspaña DeviceiPhone 12 mini 128 GbOperating SystemiOS 16.4.1, Windows 10 My Question or IssueEstoy intentado reproducir archivos locales de mi PC (Windows 10) desde el iPhone y es imposible. Tengo la configuración tal y como se requ...

  • Casual Listener
  • Plan Premium Country España  Device iPhone 12 mini 128 Gb Operating System iOS 16.4.1, Windows 10   My Question or Issue Estoy intentado reproducir archivos locales de mi PC (Wind...
  • AlejaR
  • Moderator
  • 299 Views
  • 3 replies
  • 0 likes
  • (iOS)
    archivoslocales
  • 299 Views
  • 3 replies
  • 0 likes

Superuser Contribution Album tracks not playing in sequence

Regardless of whether "shuffle" is on or not, I cannot play album tracks in sequence. Anyone know why?

  • Newbie
  • Regardless of whether "shuffle" is on or not, I cannot play album tracks in sequence.  Anyone know why?
  • OscarDC
  • Moderator
  • 1567 Views
  • 4 replies
  • 0 likes
  • 1567 Views
  • 4 replies
  • 0 likes