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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30721 Views

40 replies

9 likes

  • 30721 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95445 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293867 Views

60 replies

15 likes

  • 293867 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123781 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Playlists missing & premium account not recognised

I can access my Spotify from my Macbook and ipad, but my iphone has absolutely NO playlists showing now. They were all there this morning, I turned my phone off for a meeting, now it is showing me as being on a Free account with none of my playlsits ...

Newbie

I can access my Spotify from my Macbook and ipad, but my iphone has absolutely NO playlists showing now. They were all there this morning, I turned my phone off for a meeting, now it is showing me as...

lord_fyk

Roadie

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

I accidentally blocked a band from appearing on my mix

I deleted a song (accidentally) and then (also accidentally) blocked this band from appearing on my daily mix 1. What can I do to hear it again on this mix?

Newbie

I deleted a song (accidentally) and then (also accidentally) blocked this band from appearing on my daily mix 1. What can I do to hear it again on this mix?

Hubo

Community Legend

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

iOS playlist screen freezes on load

Hi,Spotify consistently freezes (no actions possible, only way to get out is to force quit the app) when loading my playlists.Steps to repro:1) open app2) go to my library tab3) tap on playlistsExpected: load playlists and able to continue using the ...

Newbie

Hi, Spotify consistently freezes (no actions possible, only way to get out is to force quit the app) when loading my playlists. Steps to repro: 1) open app 2) go to my library tab 3) tap on ...

355 Views

0 replies

0 likes

  • 355 Views
  • 0 replies
  • 0 likes

Can't see my music in my new iPhone device

I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on my new phone.

Casual Listener

I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on my new phone.

lord_fyk

Roadie

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Daily Mix showed up but now cant find them

This morning when I opend the Spotify app, I had sever Daily Mix playlist to choose from. I picked one to start listening but I wanted to check out the other playlist with different genres and I cant get back to where they all where. When I go the th...

Newbie

This morning when I opend the Spotify app, I had sever Daily Mix playlist to choose from. I picked one to start listening but I wanted to check out the other playlist with different genres and I cant...

lord_fyk

Roadie

667 Views

2 replies

0 likes

  • 667 Views
  • 2 replies
  • 0 likes

Says I need to upgrade to premium but I'm already premium

I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on

Casual Listener

I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on

Maxim

Spotify Star

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Pago a premium y sigo siendo free (Y)

Hola! Ayer pagué mi suscripcion de 3 meses por 0'99 eur... En la pagina de spotify meto mi correo y me sale que tengo la cuenta premium..en la app me sale que tengo la Free(inclusive con anuncios) he hecho todo lo que me ofreceis en la pagina para in...

Newbie

Hola! Ayer pagué mi suscripcion de 3 meses por 0'99 eur... En la pagina de spotify meto mi correo y me sale que tengo la cuenta premium..en la app me sale que tengo la Free(inclusive con anuncios) he...

aflenco

Newbie

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

I have problems playing music in offline

I have premium account and already download my playlist. But in offline mode ı can't listen some musics. Some musics stops playing in half somes even playing. What can I do?

Casual Listener

I have premium account and already download my playlist. But in offline mode ı can't listen some musics. Some musics stops playing in half somes even playing. What can I do?

ErtuncBurak

Casual Listener

383 Views

2 replies

0 likes

  • 383 Views
  • 2 replies
  • 0 likes

Offline shuffle playing all tracks instead of downloaded tracks, so I have to fast forward 90% of tr

Offline shuffle is trying to play tracks that are not downloaded to my device. This means they don't play and I have to fast forward the majority of tracks until one plays. This only started since iOS10 update. It is really annoying as I try to drive...

Regular

Offline shuffle is trying to play tracks that are not downloaded to my device. This means they don't play and I have to fast forward the majority of tracks until one plays. This only started since iO...

Lblofeld23

Regular

576 Views

2 replies

1 likes

  • 576 Views
  • 2 replies
  • 1 likes

Continue as "Mary?"

Hello. I am trying to log onto my Spotify from my phone. It is linked to my facebook and It keeps asking me if I want to continue as Mary. I am not Mary but there is no option for no. If I click yes that I am Mary (just to see if I can then log out,)...

Newbie

Hello. I am trying to log onto my Spotify from my phone. It is linked to my facebook and It keeps asking me if I want to continue as Mary. I am not Mary but there is no option for no. If I click yes ...

Swanny

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Splaybackerror on certain record.

I can't play this record. I have 9.3.1 iOS and the latest Spotify version.

Casual Listener

I can't play this record. I have 9.3.1 iOS and the latest Spotify version.

Cupcakeboy

Newbie

2259 Views

9 replies

2 likes

Splaybackerror
  • 2259 Views
  • 9 replies
  • 2 likes

Static IOS 10 IPhone 7

I got the new iPhone on the release date, and my Spotify app is almost useless. Constant hissing and white noise sounds! Track will continue playing as static. It doesn't seem to be specific songs or files either. I have uninstalled and reinstalled a...

Casual Listener

I got the new iPhone on the release date, and my Spotify app is almost useless. Constant hissing and white noise sounds! Track will continue playing as static. It doesn't seem to be specific songs or...

Natalieface

Casual Listener

867 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Play queue on iPad (iOS10) cannot be deleted

Hello, My play queue works as intended as long as I only add albums or single songs. The moment I select an album to be played, it resets the queue and puts in all of the album songs. However, the moment I put any playlist in the queue, it will ONLY ...

Visitor

Hello,   My play queue works as intended as long as I only add albums or single songs. The moment I select an album to be played, it resets the queue and puts in all of the album songs. Howeve...

Swanny

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Trouble logging into account

I am having trouble logging into my account on the Spotify app on my iPhone. I am able to log in on my iPad in the Spotify app, but not on my iPhone. I have reset the password and country as I have recently moved. I restarted my iPhone and deleted an...

Newbie

I am having trouble logging into my account on the Spotify app on my iPhone. I am able to log in on my iPad in the Spotify app, but not on my iPhone. I have reset the password and country as I have r...

Swanny

Community Legend

655 Views

2 replies

0 likes

  • 655 Views
  • 2 replies
  • 0 likes

iOS update issue with Spotify

After iOS update Spotify states it's in an offline status when it's not

Newbie

After iOS update Spotify states it's in an offline status when it's not

Swanny

Community Legend

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Cant see Follow panel of friends playlist stream activity.

Hi my desktop app has stopped showing the panel to the side with what my friends are playing. Is there a way of getting it back? For the life of me I cant seem to find where to do this. Also when I go to follow under facebook it says "There are no mo...

Casual Listener

Hi my desktop app has stopped showing the panel to the side with what my friends are playing. Is there a way of getting it back? For the life of me I cant seem to find where to do this.   ...

vista-vision

Casual Listener

3057 Views

6 replies

1 likes

follow
friend stream
  • 3057 Views
  • 6 replies
  • 1 likes

Solved!! friends activity not showing under activity

Hi, This is killing me and i feel like its something simple to fix! Im pretty new to spotify but cant for the life of me work this one out. When i listen to music my friends get in contact with and tell me what ive been listening too as somewhere in ...

Casual Listener

Hi,   This is killing me and i feel like its something simple to fix!   Im pretty new to spotify but cant for the life of me work this one out.   When i listen to music my ...

vista-vision

Casual Listener

4460 Views

5 replies

1 likes

  • 4460 Views
  • 5 replies
  • 1 likes

Solved!! I can't download any song

I can't download any song to listen off-line, ir says "waiting to dowload" and never do, already tried reinstal

Regular

I can't download any song to listen off-line, ir says "waiting to dowload" and never do, already tried reinstal

iHomesick

Regular

1739 Views

13 replies

0 likes

  • 1739 Views
  • 13 replies
  • 0 likes

Bug in scrobbling to Last.fm - timestamp has bad timezone

Hello, I would like to report a bug with scrobbling music to last.fm - my last.fm profile shows bad timestamp on items scrobbled by Spotify for iOS. It seems it is shifted by -1hr. I have to notice I have set same timezone on iphone and on last.fm pr...

Casual Listener

Hello, I would like to report a bug with scrobbling music to last.fm - my last.fm profile shows bad timestamp on items scrobbled by Spotify for iOS. It seems it is shifted by -1hr. I have to notice...

user-removed

Not applicable

1059 Views

3 replies

1 likes

  • 1059 Views
  • 3 replies
  • 1 likes

Problems using Chromecast with Spotify on iPhone

I have problems using Chromecast with Spotify on my iPhone 6 as Chromecast doesn't appear on the list of available devices. Chromecast works fine with other apps so I suspect it must be a problem with Spotify. I have the latest version of Spotify (ve...

Newbie

I have problems using Chromecast with Spotify on my iPhone 6 as Chromecast doesn't appear on the list of available devices. Chromecast works fine with other apps so I suspect it must be a problem wit...

catootje

Casual Listener

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes