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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43354 Views

43 replies

10 likes

  • 43354 Views
  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109002 Views

116 replies

13 likes

Other
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  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1638 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301874 Views

62 replies

16 likes

  • 301874 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127795 Views

19 replies

38 likes

  • 127795 Views
  • 19 replies
  • 38 likes

No album art

The album art not showing up in offline mode (wifi off and cellular data off) after I download albums and adding songs to a playlist. There is a music note showing up. This occurs after installing iOS 10. I'm using iPhone 6..

Newbie

The album art not showing up in offline mode (wifi off and cellular data off) after I download albums and adding songs to a playlist. There is a music note showing up. This occurs after installing iO...

user-removed

Not applicable

462 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Re-Downloading my Music when logging out of all devises and account being used elsewhere!!

Hi,I have quite a few playlists I have built up. i have also played sotify on many devises and forgotten to log out to the point i wil be listening to music and it will pause because it is being used somewhere else. When i log out of all other devise...

Newbie

Hi, I have quite a few playlists I have built up. i have also played sotify on many devises and forgotten to log out to the point i wil be listening to music and it will pause because it is being us...

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

Album covers not showing

I have the version 6.5.0 of Spotify with IOS 10 on my iPhone 6. Album covers are not showing neither in my music or in the home screen.It has been about 2 weeks. I already deleted and re-installed the application.

Regular

I have the version 6.5.0 of Spotify with IOS 10 on my iPhone 6.   Album covers are not showing neither in my music or in the home screen. It has been about 2 weeks. I already deleted and re-i...

sevcikfam

Newbie

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Spotify playlist through Iphone 5 connected to BMW X3 stops after 10 minutes

If I connect my Iphone (with Spotify playlists) to my connected drive BMW X3 (new) the music stops automatically after 10 minutes. After pushing radio and media it continues till the next 10 minutes are past. How to solve?

Newbie

If I connect my Iphone (with Spotify playlists) to my connected drive BMW X3 (new) the music stops automatically after 10 minutes. After pushing radio and media it continues till the next 1...

natakasi1986

Casual Listener

905 Views

1 replies

0 likes

  • 905 Views
  • 1 replies
  • 0 likes

Solved!! cannot switch off shuffle play

I have switched off the shuffle play (from green to white) but playlists continue to play in shuffle mode ???

Casual Listener

I have switched off the shuffle play (from green to white) but playlists continue to play in shuffle mode ???

Arianagrande931

Casual Listener

721 Views

3 replies

0 likes

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  • 3 replies
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Can't log in on iPad via app

App on iPad updated and asked me to log in againdidnt like password or email so used email to update passworddid this and can log in via internet but still can't log in via apphelp!!

Casual Listener

App on iPad updated and asked me to log in again didnt like password or email so used email to update password did this and can log in via internet but still can't log in via app help!!

JoniKay

Casual Listener

439 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Playlists missing & premium account not recognised

I can access my Spotify from my Macbook and ipad, but my iphone has absolutely NO playlists showing now. They were all there this morning, I turned my phone off for a meeting, now it is showing me as being on a Free account with none of my playlsits ...

Newbie

I can access my Spotify from my Macbook and ipad, but my iphone has absolutely NO playlists showing now. They were all there this morning, I turned my phone off for a meeting, now it is showing me as...

lord_fyk

Roadie

367 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

I accidentally blocked a band from appearing on my mix

I deleted a song (accidentally) and then (also accidentally) blocked this band from appearing on my daily mix 1. What can I do to hear it again on this mix?

Newbie

I deleted a song (accidentally) and then (also accidentally) blocked this band from appearing on my daily mix 1. What can I do to hear it again on this mix?

Hubo

Community Legend

581 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

iOS playlist screen freezes on load

Hi,Spotify consistently freezes (no actions possible, only way to get out is to force quit the app) when loading my playlists.Steps to repro:1) open app2) go to my library tab3) tap on playlistsExpected: load playlists and able to continue using the ...

Newbie

Hi, Spotify consistently freezes (no actions possible, only way to get out is to force quit the app) when loading my playlists. Steps to repro: 1) open app 2) go to my library tab 3) tap on ...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
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Can't see my music in my new iPhone device

I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on my new phone.

Casual Listener

I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on my new phone.

lord_fyk

Roadie

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Daily Mix showed up but now cant find them

This morning when I opend the Spotify app, I had sever Daily Mix playlist to choose from. I picked one to start listening but I wanted to check out the other playlist with different genres and I cant get back to where they all where. When I go the th...

Newbie

This morning when I opend the Spotify app, I had sever Daily Mix playlist to choose from. I picked one to start listening but I wanted to check out the other playlist with different genres and I cant...

lord_fyk

Roadie

699 Views

2 replies

0 likes

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  • 2 replies
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Says I need to upgrade to premium but I'm already premium

I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on

Casual Listener

I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on

Maxim

Spotify Star

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
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Pago a premium y sigo siendo free (Y)

Hola! Ayer pagué mi suscripcion de 3 meses por 0'99 eur... En la pagina de spotify meto mi correo y me sale que tengo la cuenta premium..en la app me sale que tengo la Free(inclusive con anuncios) he hecho todo lo que me ofreceis en la pagina para in...

Newbie

Hola! Ayer pagué mi suscripcion de 3 meses por 0'99 eur... En la pagina de spotify meto mi correo y me sale que tengo la cuenta premium..en la app me sale que tengo la Free(inclusive con anuncios) he...

aflenco

Newbie

529 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

I have problems playing music in offline

I have premium account and already download my playlist. But in offline mode ı can't listen some musics. Some musics stops playing in half somes even playing. What can I do?

Casual Listener

I have premium account and already download my playlist. But in offline mode ı can't listen some musics. Some musics stops playing in half somes even playing. What can I do?

ErtuncBurak

Casual Listener

423 Views

2 replies

0 likes

  • 423 Views
  • 2 replies
  • 0 likes

Offline shuffle playing all tracks instead of downloaded tracks, so I have to fast forward 90% of tr

Offline shuffle is trying to play tracks that are not downloaded to my device. This means they don't play and I have to fast forward the majority of tracks until one plays. This only started since iOS10 update. It is really annoying as I try to drive...

Regular

Offline shuffle is trying to play tracks that are not downloaded to my device. This means they don't play and I have to fast forward the majority of tracks until one plays. This only started since iO...

Lblofeld23

Regular

609 Views

2 replies

1 likes

  • 609 Views
  • 2 replies
  • 1 likes

Continue as "Mary?"

Hello. I am trying to log onto my Spotify from my phone. It is linked to my facebook and It keeps asking me if I want to continue as Mary. I am not Mary but there is no option for no. If I click yes that I am Mary (just to see if I can then log out,)...

Newbie

Hello. I am trying to log onto my Spotify from my phone. It is linked to my facebook and It keeps asking me if I want to continue as Mary. I am not Mary but there is no option for no. If I click yes ...

Swanny

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Splaybackerror on certain record.

I can't play this record. I have 9.3.1 iOS and the latest Spotify version.

Casual Listener

I can't play this record. I have 9.3.1 iOS and the latest Spotify version.

Cupcakeboy

Newbie

2391 Views

9 replies

2 likes

Splaybackerror
  • 2391 Views
  • 9 replies
  • 2 likes

Static IOS 10 IPhone 7

I got the new iPhone on the release date, and my Spotify app is almost useless. Constant hissing and white noise sounds! Track will continue playing as static. It doesn't seem to be specific songs or files either. I have uninstalled and reinstalled a...

Casual Listener

I got the new iPhone on the release date, and my Spotify app is almost useless. Constant hissing and white noise sounds! Track will continue playing as static. It doesn't seem to be specific songs or...

Natalieface

Casual Listener

898 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Play queue on iPad (iOS10) cannot be deleted

Hello, My play queue works as intended as long as I only add albums or single songs. The moment I select an album to be played, it resets the queue and puts in all of the album songs. However, the moment I put any playlist in the queue, it will ONLY ...

Visitor

Hello,   My play queue works as intended as long as I only add albums or single songs. The moment I select an album to be played, it resets the queue and puts in all of the album songs. Howeve...

Swanny

Community Legend

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Trouble logging into account

I am having trouble logging into my account on the Spotify app on my iPhone. I am able to log in on my iPad in the Spotify app, but not on my iPhone. I have reset the password and country as I have recently moved. I restarted my iPhone and deleted an...

Newbie

I am having trouble logging into my account on the Spotify app on my iPhone. I am able to log in on my iPad in the Spotify app, but not on my iPhone. I have reset the password and country as I have r...

Swanny

Community Legend

678 Views

2 replies

0 likes

  • 678 Views
  • 2 replies
  • 0 likes