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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398724 Views
  • 879 replies
  • 326 likes
  • 398724 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78796 Views
  • 124 replies
  • 32 likes
  • 78796 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18035 Views
  • 8 replies
  • 0 likes
  • 18035 Views
  • 8 replies
  • 0 likes

Spotify fails to switchover from Chromcast device to bluetooth device

Devices involvedSpotify verison 5.7.0.1055IOS version : 8.3(12f70)iphone 5Chromecast 2Sony Bravia Smart TVMpow Magneto Blueetooth enabled headset Hi I was streaming on my TV using spotify on my IOS via Chromecast. Then I got from house and tried to c...

  • Newbie
  • Devices involved Spotify verison 5.7.0.1055 IOS version : 8.3(12f70) iphone 5 Chromecast 2 Sony Bravia Smart TV Mpow Magneto Blueetooth enabled headset   Hi   I was streaming on m...
  • 472 Views
  • 0 replies
  • 0 likes
  • bluetooth
    chromecast
    iOS
  • 472 Views
  • 0 replies
  • 0 likes

playback speed for hearing impaired

For some people with hearing aids, music that contains rapid-fire lyrics can sound mushy - the words blend together and become indistinguishable. Is there a way to slow down the playback in Spotify? Am I not seeing the control for playback speed, or ...

  • Newbie
  • For some people with hearing aids, music that contains rapid-fire lyrics can sound mushy - the words blend together and become indistinguishable.  Is there a way to slow down the playback in Spo...
  • 384 Views
  • 0 replies
  • 1 likes
  • 384 Views
  • 0 replies
  • 1 likes

I got a new iphone and i cant log in

I just bought a brand new iphone 6 plus and spotify doesnt like it. I have resest the password atleast 6 times and I can log in fine on my computer. I followed your trouble shooting three times. is it possible to talk to someone on the phone? I reall...

  • Newbie
  • I just bought a brand new iphone 6 plus and spotify doesnt like it. I have resest the password atleast 6 times and I can log in fine on my computer.  I followed your trouble shooting three times...
  • osornios
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Ford Sync with App Link - Artist List not complete

Hello, I'm having an issue with Ford Sync with Spotify from iPhone 5S on the latest iOS. The artist list does not complety download, I only get artists from A until C therefore I cannot select every artist or request them through voice command. Is th...

  • Newbie
  • Hello,   I'm having an issue with Ford Sync with Spotify from iPhone 5S on the latest iOS. The artist list does not complety download, I only get artists from A until C therefore I cannot sele...
  • Kyleruts
  • Casual Listener
  • 608 Views
  • 2 replies
  • 1 likes
  • 608 Views
  • 2 replies
  • 1 likes

Premium User - Wont Play Playlist Continuously on Both Apple and Android

Hey, I have a premium subscription but the tracks just keep stopping after one or at most two and I need to hit the next button to play the next track. This is becoming infuriating and I just want to find a solution. It is happening on both my Samsun...

  • Newbie
  • Hey,    I have a premium subscription but the tracks just keep stopping after one or at most two and I need to hit the next button to play the next track. This is becoming infuriating and...
  • Lambinamtor
  • Casual Listener
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

Spotify Wont let me In

I upgraded my spotify to Premium, and now I cannot log into my app on my phone. I have even tried changing the password. I am beyond frustrated.

  • Newbie
  • I upgraded my spotify to Premium,  and now I cannot log into my app on my phone. I have even tried changing the password. I am beyond frustrated.    
  • Bittencourt
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! No access to premium account through app on i-phone 4s

Hi! I have just got Premium Spotify while logged in on Windows PC. After that I downloaded the app on i-phone 4s. I am trying to log in with my account in the app and I can't. The message that pops up is that I cannot log in because I have already cr...

  • Casual Listener
  • Hi!   I have just got Premium Spotify while logged in on Windows PC. After that I downloaded the app on i-phone 4s. I am trying to log in with my account in the app and I can't. The ...
  • Asteroid130
  • Casual Listener
  • 404 Views
  • 2 replies
  • 0 likes
  • 404 Views
  • 2 replies
  • 0 likes

possible to see easely downloaded tunes ?

Hello Spotify users, By downloading tunes or albums, a little green arrow simbolize this action and show what is offline but it it possible to order only downloaded tunes, to see easely what music is available offline ?

  • Newbie
  • Hello Spotify users,   By downloading tunes or albums, a little green arrow simbolize this action and show what is offline but it it possible to order only downloaded tunes, to see easely what...
  • Bittencourt
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • display
    offline
  • 387 Views
  • 1 replies
  • 0 likes

Can not download spotify om ny 4's

My iPhone 4's delegater spotify and now I cant download spotify on my 4's there is no downloade button and i cant find the app anywhere?

  • Newbie
  • My iPhone 4's delegater spotify and now I cant download spotify on my 4's there is no downloade button and i cant find the app anywhere?
  • Bittencourt
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! borre accidentalmente una cacnion y no sé cuál era

bajando la lista de mi musica guardada en mi iphone, accidentalmente, desplazando a la izquierda, elimine una de mis canciones guardadas y no supe cual era, no sabran cómo recuperarla o alguna forma de saber cual era?

  • Newbie
  • bajando la lista de mi musica guardada en mi iphone, accidentalmente, desplazando a la izquierda, elimine una de mis canciones guardadas y no supe cual era, no sabran cómo recuperarla o alguna forma ...
  • Bittencourt
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

iphone 6 - Always Offline :/;/

Hi,Im using spotify free on the iphone 6.My connection is always offline, regardless of whether or not im on WORKING wifi or cellular.I double checked countless times, I dont have offline mode on.I even reinstalled spotify, to no avail. No idea what ...

  • Newbie
  • Hi, Im using spotify free on the iphone 6. My connection is always offline, regardless of whether or not im on WORKING wifi or cellular. I double checked countless times, I dont have offline mode ...
  • Bittencourt
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Bought spotify premium trough itunes but doesn't work

Hello, today i renew my spotify account and on my itunes account it's saying that my premium account is active. but when i go into the app and when i try to listen offline it says "go premium" and when i click the "go premium" button it does nothing....

  • Newbie
  • Hello, today i renew my spotify account and on my itunes account it's saying that my premium account is active. but when i go into the app and when i try to listen offline it says "go premium" and wh...
  • user-removed
  • Not applicable
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Family premium

Can someone please help i am trying to sign my son up to the new family premium but it keeps saying he needs to be in the same country. i have re checked many times to make sure they have the same country and postcode on their accounts but it still w...

  • Newbie
  • Can someone please help   i am trying to sign my son up to the new family premium but it keeps saying he needs to be in the same country.   i have re checked many times to make sure the...
  • osornios
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Shuffle plays random songs

Premium just ran out. I was playing an album on shuffle and first song is apart of the album, the second song, however, is from some other album. When I use a skip it skips to another random song, not in the album i originally hit shuffle on. Any ide...

  • Casual Listener
  • Premium just ran out. I was playing an album on shuffle and first song is apart of the album, the second song, however, is from some other album. When I use a skip it skips to another random song, no...
  • Bittencourt
  • Spotify Star
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Syncing Local Files to iPhone

Hey,So what happened is I used iTunes music to download all of the music and then I used local files to transport the music onto my playlist on my MacBook. But on my mobile phone, the song appear grey and won't download. On my mobile, the local files...

  • Newbie
  • Hey, So what happened is I used iTunes music to download all of the music and then I used local files to transport the music onto my playlist on my MacBook. But on my mobile phone, the song appear...
  • hg138
  • Newbie
  • 295 Views
  • 1 replies
  • 0 likes
  • songs unavailable
  • 295 Views
  • 1 replies
  • 0 likes

Starred playlist does not show up on iPhone app

Hello everyone, for some time I have not been able to find the Starred playlist on my iPhone. It disappeared after an update at some stage. I have been using a workaround by simply creating a seperate playlist and copying all the songs from my Starre...

  • Casual Listener
  • Hello everyone,   for some time I have not been able to find the Starred playlist on my iPhone. It disappeared after an update at some stage. I have been using a workaround by simply creating ...
  • radie_storm
  • Music Fan
  • 541 Views
  • 3 replies
  • 1 likes
  • 541 Views
  • 3 replies
  • 1 likes

Spotify can't open this type of link on this device.

Hi,I am a brand new Spotify user using version 5.7 on iPhone 6s and every time I try to open new music I get this error message. Any help would be great.

  • Newbie
  • Hi, I am a brand new Spotify user using version 5.7 on iPhone 6s and every time I try to open new music I get this error message. Any help would be great.
  • Bittencourt
  • Spotify Star
  • 2179 Views
  • 1 replies
  • 0 likes
  • 2179 Views
  • 1 replies
  • 0 likes

Missing share controls on iPad version

Hi All I have Spotify installed and up to date on both an iPhone and an iPad. On the iPhone, I can share a (eg.) track using the iOS share extensions by :1. tap the '...' control2. choose 'Share'3. choose 'Post to ...'4. tap the 'more' button On the ...

  • Newbie
  • Hi All   I have Spotify installed and up to date on both an iPhone and an iPad.   On the iPhone, I can share a (eg.) track using the iOS share extensions by : 1. tap the '...' control ...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Spotify Useability with CarPlay / Audi MMI

Hey there, maybe I'm stupid or this is really annoying: If I start Carplay, Spotfiy everthing is ok, I switch to my Playlist and I can scroll the songs with my Wheel. Then I find a song and push the Wheel -> Song starts to play, fine. But how on eart...

  • Newbie
  • Hey there,   maybe I'm stupid or this is really annoying:   If I start Carplay, Spotfiy everthing is ok, I switch to my Playlist and I can scroll the songs with my Wheel.  Then I ...
  • 422 Views
  • 0 replies
  • 0 likes
  • 422 Views
  • 0 replies
  • 0 likes