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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237445 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

118656 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2692 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305458 Views

62 replies

16 likes

  • 305458 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130803 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Solved!! "Up Next" list missing

I recently realized that I can not access the "Up Next" list on my iphone sportify app. There used to be the icon in the top right when you were in the "Now Playing" screen but that no longer exists (at least I can't find it). I can still add songs t...

Casual Listener

I recently realized that I can not access the "Up Next" list on my iphone sportify app. There used to be the icon in the top right when you were in the "Now Playing" screen but that no longer exists ...

bhecketh

Casual Listener

1336 Views

2 replies

0 likes

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Music stops playing

I am in the military, and do not always have Internet access. Why is it my music stops playing after 30 days when I am a paying member?

Newbie

I am in the military, and do not always have Internet access. Why is it my music stops playing after 30 days when I am a paying member?

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
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The tab bar only has three tabs for me.

I am a new user to Spotify. When I logged in, I saw there's only three tabs on the tab bar on the buttom of screen, which is different from that of my friend's account. There's no Browse, Radio and Library tabs. There's even no daily mix for me.... I...

Visitor

I am a new user to Spotify. When I logged in, I saw there's only three tabs on the tab bar on the buttom of screen, which is different from that of my friend's account. There's no Browse, Radio ...

Maxim

Spotify Star

1192 Views

1 replies

0 likes

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  • 1 replies
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Trouble downloading

Hi everyone,I'm unable to download Dillon Francis' new song 'Anywhere'. No matter what I try it won't play or download. Any other song works totally fine.Help!?

Newbie

Hi everyone, I'm unable to download Dillon Francis' new song 'Anywhere'. No matter what I try it won't play or download. Any other song works totally fine. Help!?

373 Views

0 replies

0 likes

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iPad login issues

HiI have a premium account which works fine on my laptop and iphone but not on my ipad.I have tried reinstalling the app numerous times and rebooting the device. Before this it was saying that the device was offline even though there was an active in...

Newbie

Hi I have a premium account which works fine on my laptop and iphone but not on my ipad. I have tried reinstalling the app numerous times and rebooting the device. Before this it was saying that th...

397 Views

0 replies

0 likes

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Solved!! Some songs wont play

I have a lot of songs that wont play when in offline mode, it's random on the playlist and it is downloaded.. any tips? Getting annoyed as I do pay for this every month..

Newbie

I have a lot of songs that wont play when in offline mode, it's random on the playlist and it is downloaded.. any tips? Getting annoyed as I do pay for this every month..

carolinefaithm

Newbie

531 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify Toyota Entune freezing

When playing Spotify with Toyota Entune or via Bluetooth, Spotify will pause within 51 seconds of any song that is played, this problem also happens when connected through the auxiliary cable and USB cable. I have the most update to date software for...

Casual Listener

When playing Spotify with Toyota Entune or via Bluetooth, Spotify will pause within 51 seconds of any song that is played, this problem also happens when connected through the auxiliary cable and USB...

bmdolecheck

Casual Listener

8172 Views

4 replies

0 likes

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  • 4 replies
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When I try to choose a song the shuffle pops

Im trying to enjoy my music but when i click a song i want to play the "Shuffle" pops in and out... ive logged in and out then i undownloaded the app and installed it and nothing. Please help thanks!

Newbie

Im trying to enjoy my music but when i click a song i want to play the "Shuffle" pops in and out... ive logged in and out then i undownloaded the app and installed it and nothing. Please help thanks!

325 Views

0 replies

0 likes

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renewing Spotify spark code

spark hasn't sent my code to renew my Spotify account after renewing my spark plan

Casual Listener

spark hasn't sent my code to renew my Spotify account after renewing my spark plan

JustGinge

Newbie

965 Views

2 replies

1 likes

  • 965 Views
  • 2 replies
  • 1 likes

iPhone 7

I just got a new phone on Friday. In the App Store, it's showing that Spotify is downloading ever since Friday. I've restarted my phone and everything. I don't know what else to do, and I'm missing my music. Please help!

Newbie

I just got a new phone on Friday. In the App Store, it's showing that Spotify is downloading ever since Friday. I've restarted my phone and everything. I don't know what else to do, and I'm missing m...

683 Views

0 replies

0 likes

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No album art

The album art not showing up in offline mode (wifi off and cellular data off) after I download albums and adding songs to a playlist. There is a music note showing up. This occurs after installing iOS 10. I'm using iPhone 6..

Newbie

The album art not showing up in offline mode (wifi off and cellular data off) after I download albums and adding songs to a playlist. There is a music note showing up. This occurs after installing iO...

user-removed

Not applicable

477 Views

1 replies

0 likes

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  • 1 replies
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Re-Downloading my Music when logging out of all devises and account being used elsewhere!!

Hi,I have quite a few playlists I have built up. i have also played sotify on many devises and forgotten to log out to the point i wil be listening to music and it will pause because it is being used somewhere else. When i log out of all other devise...

Newbie

Hi, I have quite a few playlists I have built up. i have also played sotify on many devises and forgotten to log out to the point i wil be listening to music and it will pause because it is being us...

273 Views

0 replies

0 likes

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Album covers not showing

I have the version 6.5.0 of Spotify with IOS 10 on my iPhone 6. Album covers are not showing neither in my music or in the home screen.It has been about 2 weeks. I already deleted and re-installed the application.

Regular

I have the version 6.5.0 of Spotify with IOS 10 on my iPhone 6.   Album covers are not showing neither in my music or in the home screen. It has been about 2 weeks. I already deleted and re-i...

sevcikfam

Newbie

454 Views

1 replies

0 likes

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Spotify playlist through Iphone 5 connected to BMW X3 stops after 10 minutes

If I connect my Iphone (with Spotify playlists) to my connected drive BMW X3 (new) the music stops automatically after 10 minutes. After pushing radio and media it continues till the next 10 minutes are past. How to solve?

Newbie

If I connect my Iphone (with Spotify playlists) to my connected drive BMW X3 (new) the music stops automatically after 10 minutes. After pushing radio and media it continues till the next 1...

natakasi1986

Casual Listener

914 Views

1 replies

0 likes

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  • 1 replies
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Solved!! cannot switch off shuffle play

I have switched off the shuffle play (from green to white) but playlists continue to play in shuffle mode ???

Casual Listener

I have switched off the shuffle play (from green to white) but playlists continue to play in shuffle mode ???

Arianagrande931

Casual Listener

747 Views

3 replies

0 likes

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  • 3 replies
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Can't log in on iPad via app

App on iPad updated and asked me to log in againdidnt like password or email so used email to update passworddid this and can log in via internet but still can't log in via apphelp!!

Casual Listener

App on iPad updated and asked me to log in again didnt like password or email so used email to update password did this and can log in via internet but still can't log in via app help!!

JoniKay

Casual Listener

448 Views

2 replies

0 likes

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Playlists missing & premium account not recognised

I can access my Spotify from my Macbook and ipad, but my iphone has absolutely NO playlists showing now. They were all there this morning, I turned my phone off for a meeting, now it is showing me as being on a Free account with none of my playlsits ...

Newbie

I can access my Spotify from my Macbook and ipad, but my iphone has absolutely NO playlists showing now. They were all there this morning, I turned my phone off for a meeting, now it is showing me as...

lord_fyk

Roadie

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

I accidentally blocked a band from appearing on my mix

I deleted a song (accidentally) and then (also accidentally) blocked this band from appearing on my daily mix 1. What can I do to hear it again on this mix?

Newbie

I deleted a song (accidentally) and then (also accidentally) blocked this band from appearing on my daily mix 1. What can I do to hear it again on this mix?

Hubo

Community Legend

596 Views

1 replies

0 likes

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  • 1 replies
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iOS playlist screen freezes on load

Hi,Spotify consistently freezes (no actions possible, only way to get out is to force quit the app) when loading my playlists.Steps to repro:1) open app2) go to my library tab3) tap on playlistsExpected: load playlists and able to continue using the ...

Newbie

Hi, Spotify consistently freezes (no actions possible, only way to get out is to force quit the app) when loading my playlists. Steps to repro: 1) open app 2) go to my library tab 3) tap on ...

381 Views

0 replies

0 likes

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Can't see my music in my new iPhone device

I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on my new phone.

Casual Listener

I changed iPhones and I backed all my playlist up before I wiped the old phone and now it says I have no playlists on Spotify on my new phone.

lord_fyk

Roadie

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes