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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37308 Views

41 replies

10 likes

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  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102927 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1316 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299258 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126036 Views

19 replies

38 likes

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  • 19 replies
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Problems logging in

New account worked well until I had to open my account on my second device. It kept saying that username/password incorrect. After a couple of tries I just gave up and opted to reset password. I was able to access it on my iPhone 4s but when I am try...

Newbie

New account worked well until I had to open my account on my second device. It kept saying that username/password incorrect. After a couple of tries I just gave up and opted to reset password. I was ...

Spaceboy88

Roadie

774 Views

1 replies

0 likes

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  • 1 replies
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An error occurred?

Heaps of storage on my iPad, tried restarting, internet works perfectly ...

Visitor

Heaps of storage on my iPad, tried restarting, internet works perfectly ...

shandorai

Regular

1039 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

After a couple of songs spotify changes albums from the aritst

When I was listening to Shawn Mendes' Handwritten album, after 2 or 3 songs it changed to Illuminate which is also by him. Anyone may have any reasons why?

Casual Listener

When I was listening to Shawn Mendes' Handwritten album, after 2 or 3 songs it changed to Illuminate which is also by him. Anyone may have any reasons why?

439 Views

0 replies

0 likes

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Can't login

Got a new iPhone 6 Plus as my previous iPhone 5 got smashed.On my new phone I downloaded the Spotify app and tried to login (with email and password) but it won't let me.It says 'Login failed. You already created an account with this email address'.H...

Casual Listener

Got a new iPhone 6 Plus as my previous iPhone 5 got smashed. On my new phone I downloaded the Spotify app and tried to login (with email and password) but it won't let me. It says 'Login failed...

Nykrebs

Casual Listener

532 Views

2 replies

0 likes

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  • 2 replies
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Spotify freezes constantly and keeps crashing

On my iPhone 6 with the latest IOS Spotify keeps crashing and freezeing, it's been doing this for a few months and i'm serisouly considering ending my subscription if this is not fixed...

Casual Listener

On my iPhone 6 with the latest IOS Spotify keeps crashing and freezeing, it's been doing this for a few months and i'm serisouly considering ending my subscription if this is not fixed...

d_p_4

Composer

2679 Views

5 replies

0 likes

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iOS 9 App crashes constantly

I am running the latest version of Spotify on my iPhone 6 with the latest iOS 9 version (before 10 was released) Spotify freezes and crashes on every single launch. It will play the first song fine, then when I go back to choose antoher, it locks up,...

Casual Listener

I am running the latest version of Spotify on my iPhone 6 with the latest iOS 9 version (before 10 was released) Spotify freezes and crashes on every single launch. It will play the first song fine, ...

d_p_4

Composer

927 Views

1 replies

0 likes

crashes
ios 9
iphone
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Solved!! 7 day free trial

Hi!I forgot the username to my account t so i can`t access that one and Spotify says there are only one account asocciated with my email. I choosed a 7 days free trial within the app on my Ipad. But since i cant acces my ancount i am worried i will g...

Newbie

Hi! I forgot the username to my account t so i can`t access that one and Spotify says there are only one account asocciated with my email.  I choosed a 7 days free trial within the a...

d_p_4

Composer

945 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Delete a song

Is there a way to delete a tune from one of my playlists. ON AN IPHONE that is.I have used Spotify since the beginning of time, but **bleep** me if the programmers use it their selvseles. No way I say. Anyway - any suggestions?

Casual Listener

Is there a way to delete a tune from one of my playlists. ON AN IPHONE that is. I have used Spotify since the beginning of time, but **bleep** me if the programmers use it their selvseles. No way I ...

JonciaK

Regular

724 Views

2 replies

0 likes

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Changing country

I've just moved back to Australia from the UK and i'm having trouble changing my country default. When I try to change the settings in update profile, it won't let me change the country. Any advice?

Newbie

I've just moved back to Australia from the UK and i'm having trouble changing my country default. When I try to change the settings in update profile, it won't let me change the country. Any advice?

Bittencourt

Spotify Star

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
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I don't have a navigation bar?

Everyone I know has had the navigation bar on their spotify app for months that makes getting around the app so much easier but after deleting and reinstalling, I still don't have one. I saw on other threads it is region dependent but I'm in US and l...

Casual Listener

Everyone I know has had the navigation bar on their spotify app for months that makes getting around the app so much easier but after deleting and reinstalling, I still don't have one. I saw on other...

adriank1410

Roadie

625 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Shuffling

The shuffle play button doesn't work properly after the recent update, it picks a random song but then starts playing from the start of my playlist once the song has ended, what can i do to get it working again?

Casual Listener

The shuffle play button doesn't work properly after the recent update, it picks a random song but then starts playing from the start of my playlist once the song has ended, what can i do to get it wo...

Rfoddering

Casual Listener

771 Views

2 replies

0 likes

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  • 2 replies
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playlists wont sync!

whenever i go to sync my playlists on spotify it now tells me that "there was an error communicating with spotify, some tracks couldn be made available offline, spotify will try again later" this happens to every single playlist i try to sync help an...

Newbie

whenever i go to sync my playlists on spotify it now tells me that "there was an error communicating with spotify, some tracks couldn be made available offline, spotify will try again later" this hap...

Evelawler

Newbie

6646 Views

41 replies

0 likes

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Chromecast Audio not working with Spotify iOS (premium)

Hi all, I just configured my new chromecast audio and have been unsuccessfully trying to connect it with Spotify Premium on my iPhone 6S. I'm on the same network, the chromecast audio shows up in the Google Cast iOS app, and I can stream audio to it ...

Newbie

Hi all,   I just configured my new chromecast audio and have been unsuccessfully trying to connect it with Spotify Premium on my iPhone 6S. I'm on the same network, the chromecast audio s...

DesruX

Casual Listener

1537 Views

1 replies

1 likes

chromecast audio
Connect
  • 1537 Views
  • 1 replies
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Starred playlists on desktop and iPhone don't match

My starred playlists on my desktop (mac) and iphone do not match up. Showing different song totals and some songs are grayed out. How do i get them to match??

Newbie

My starred playlists on my desktop (mac) and iphone do not match up. Showing different song totals and some songs are grayed out. How do i get them to match??

419 Views

0 replies

0 likes

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Spotify home/search/browse won't load

My Spotify iPhone 5s app will open and let me play music I have downloaded or recently played, but if I try and search for new music, or go on browse or home tabs it says 'an error occurred'.I've tried restarting the phone, restoring it, deleting the...

Newbie

My Spotify iPhone 5s app will open and let me play music I have downloaded or recently played, but if I try and search for new music, or go on browse or home tabs it says 'an error occurred'. I've t...

516 Views

0 replies

0 likes

  • 516 Views
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Local Files Fail to Sync to iPhone

Alright, so I've never had any problems before with my local files syncing on to my iPhone, but all of a sudden none of my local files will sync when I plug my phone into my Mac. I'm following all the instructions that Spotify gives you, but nothing ...

Newbie

Alright, so I've never had any problems before with my local files syncing on to my iPhone, but all of a sudden none of my local files will sync when I plug my phone into my Mac. I'm following all th...

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
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Only a few local files sync onto iPhone

I recently got a new phone (iPhone SE) , and when I re-synced my library I noticed only some of my local files were available. I did a little googling and there was a suggestion to just make a user-created available offline playlist and add them ther...

Newbie

I recently got a new phone (iPhone SE) , and when I re-synced my library I noticed only some of my local files were available. I did a little googling and there was a suggestion to just make a user-c...

356 Views

0 replies

0 likes

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IOS APP Showing incorrect options

Brief description of the issue:I migrated to a family account and now my App does not work as it used to with our premium account. When I open the IOS app using my account it only shows 3 icons at the bottom, Home, Search and Profile. Totally differe...

Newbie

Brief description of the issue: I migrated to a family account and now my App does not work as it used to with our premium account.   When I open the IOS app using my account it only shows 3 ...

419 Views

0 replies

0 likes

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Offline mode: songs are grayed out and can still be played

Hello,I am currently a premium user with the 7 day trial. I saved some songs to my songs tab, and downloaded them. When going offline with Spotify, the songs which I downloaded are grayed out but are still playable which is ok. However being grayed o...

Newbie

Hello, I am currently a premium user with the 7 day trial. I saved some songs to my songs tab, and downloaded them. When going offline with Spotify, the songs which I downloaded are grayed out but...

themaxh

Regular

990 Views

1 replies

0 likes

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  • 1 replies
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I can't hear Spotify's musics in my car's multimedia after upgradind to iOS 10

After upgrading my iPhone 6 to iOS 10 (including the first review that was released 2 days ago) I cannot play any music in my car even tough the devices (multimedia & iPhone) are paired. I can control the iPhone through the bluetooth (play, rewind, f...

Casual Listener

After upgrading my iPhone 6 to iOS 10 (including the first review that was released 2 days ago) I cannot play any music in my car even tough the devices (multimedia & iPhone) are paired. I can co...

etobar

Casual Listener

663 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes