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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37124 Views
  • 15 replies
  • 36 likes
  • 37124 Views
  • 15 replies
  • 36 likes

Playlist doesn't actualice in all my devices

I use Spotify in several devices and up to now, when I add a song into a playlist, it apears in The same playlist in all my devices with The same account but now, when I add a song in a playlist in one Of my devices, The song only apears in this iPho...

  • Casual Listener
  • I use Spotify in several devices and up to now, when I add a song into a playlist, it apears in The same playlist in all my devices with The same account but now, when I add a song in a playlist in o...
  • Anabcn3
  • Casual Listener
  • 470 Views
  • 2 replies
  • 0 likes
  • 470 Views
  • 2 replies
  • 0 likes

Spotify IOS Preview Error

hello guys, newbie here, i got an issue on my spotify's preview feature, you know when you are in a playlist and you can hold down a song to preview it, mine is error. if i hold a song the spotify will crash and close automatically. i'm using ios 10 ...

  • Casual Listener
  • hello guys, newbie here, i got an issue on my spotify's preview feature, you know when you are in a playlist and you can hold down a song to preview it, mine is error. if i hold a song the spotify wi...
  • stevenbenly
  • Casual Listener
  • 879 Views
  • 2 replies
  • 0 likes
  • asap
    Fix
    problem
  • 879 Views
  • 2 replies
  • 0 likes

How to bookmark/save a playlist to edit it?

Hello, I would like to edit Spotify playlists (not my own).Tried to save or follow them but cannot edit them or add new songs to it. Isn't there an option to do so? thanks, tobias

  • Regular
  • Hello,   I would like to edit Spotify playlists (not my own). Tried to save or follow them but cannot edit them or add new songs to it.   Isn't there an option to do so?   thank...
  • Bearfootrecords
  • Community Legend
  • 616 Views
  • 1 replies
  • 0 likes
  • 616 Views
  • 1 replies
  • 0 likes

Solved!! Problem with playing songs in order

Thanks you for reading my question. I am new to Spotify and just love it. I listen all day at work in offline mode.I listen on my I-phone 3G via the Spotify iOS 4 mobile App. Sometimes I would like to listen to the songs in a playlist in order, but i...

  • Casual Listener
  • Thanks you for reading my question. I am new to Spotify and just love it.  I listen all day at work in offline mode. I listen on my I-phone 3G via the Spotify iOS 4 mobile App.  Sometimes...
  • marelter150201
  • Newbie
  • 25824 Views
  • 10 replies
  • 3 likes
  • 25824 Views
  • 10 replies
  • 3 likes

Song looping back to beginning

just got a new Bose wave sound system. Randomly in a playlist or album, a song will stop at some point in the song and start again at the beginning.

  • Newbie
  • just got a new Bose wave sound system. Randomly in a playlist or album, a song will stop at some point in the song and start again at the beginning.
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Songs are playing but no sound is coming out.

I'm an instuctor at a fitness studio and I use Spotify Premium to create & play playlists for my classes. Over the last 2 weeks I've had a repeat issue where the song appears to be playing (seconds ticking by, etc) but no sound is coming out. This ty...

  • Regular
  • I'm an instuctor at a fitness studio and I use Spotify Premium to create & play playlists for my classes.  Over the last 2 weeks I've had a repeat issue where the song appears to be playing ...
  • meganelise634
  • Regular
  • 564 Views
  • 6 replies
  • 0 likes
  • 564 Views
  • 6 replies
  • 0 likes

I changed my iphone for a new one and all my songs are gone

I didnt have playlists just songs i downloaded in the option "songs" o "canciones". Im using same account and they are all gone. Cant recover them cause it says i havent deleted the playlist but i didnt have song there. I ve the free account. WHAT CA...

  • Newbie
  • I didnt have playlists just songs i downloaded in the option "songs" o "canciones". Im using same account and they are all gone. Cant recover them cause it says i havent deleted the playlist but i di...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

iPod syncing

so i have a really old version of spotify that i cant update and i have a newer version on my computer and it tells me to sync it and i don't know how? help????

  • Newbie
  • so i have a really old version of spotify that i cant update and i have a newer version on my computer and it tells me to sync it and i don't know how? help????
  • oscitare
  • Composer
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Can't log in through iPhone but can on laptop

I can log onto my premium account on my mac but not on my iPhone. When I try it reloads the log in with facebook page again and again. I recently updated my facebook password and this issue started. Haven't yet found a solution on here. Any ideas? Th...

  • Visitor
  • I can log onto my premium account on my mac but not on my iPhone. When I try it reloads the log in with facebook page again and again. I recently updated my facebook password and this issue started. ...
  • RemiNL83
  • Newbie
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Moving music from an old Ipod to spotify

Hey y'all I am trying to move all the music from the old Ipod to a spotify playlist which i can then listen to on my new Iphone. So far its working fine but I've hit a hitch. I moved all the music from my old ipod onto a folder on my computer which w...

  • Newbie
  • Hey y'all   I am trying to move all the music from the old Ipod to a spotify playlist which i can then listen to on my new Iphone. So far its working fine but I've hit a hitch.   I...
  • 5300 Views
  • 0 replies
  • 1 likes
  • 5300 Views
  • 0 replies
  • 1 likes

Facebook application decreses Spotify volume on iPhone 6

After I got the new iPhone 6 the Facebook app decreses Spotifys volume, It happens when I use the Facebook app and when it lays in the background. I have to kill the app, and the sound goes up again. This is very annoying, does anyone have a solution...

  • Newbie
  • After I got the new iPhone 6 the Facebook app decreses Spotifys volume, It happens when I use the Facebook app and when it lays in the background. I have to kill the app, and the sound goes up again....
  • dekoedoemoe
  • Newbie
  • 3791 Views
  • 9 replies
  • 2 likes
  • 3791 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify ist offline

Hallo Ich habe seit einigen Wochen spotify für meine Familie abonniert. Mein Mann hat ein iPhone 5, ich ein iPhone 5s, die beiden Kinder ein iPhone 6. Wir nutzen spotify vorwiegend zu Hause im WLAN. Auf dem iPhone meines Mannes und auf meinem iPhone ...

  • Casual Listener
  • Hallo  Ich habe seit einigen Wochen spotify für meine Familie abonniert. Mein Mann hat ein iPhone 5, ich ein iPhone 5s, die beiden Kinder ein iPhone 6. Wir nutzen spotify vorwiegend zu Hause im...
  • ndneidind
  • Casual Listener
  • 462 Views
  • 2 replies
  • 0 likes
  • 462 Views
  • 2 replies
  • 0 likes

Solved!! Local files from my computer doesn't appear on my iphone

Hi everone,I have an Iphone SE and a Windows computer, and both have the spotify app installed and updated. I have added some musics to my local files (on the computer), but those musics doesn't appear on my device local files. Please, can some one h...

  • Newbie
  • Hi everone, I have an Iphone SE and a Windows computer, and both have the spotify app installed and updated. I have added some musics to my local files (on the computer), but those musics doesn't ap...
  • doors54
  • Newbie
  • 446 Views
  • 2 replies
  • 0 likes
  • 446 Views
  • 2 replies
  • 0 likes

Add support for Google ChromeCast

Spoiler (Highlight to read)So my problem is that i have paid for spotify premium from my iphone and i am still stuck on my free feature. I was wondering if anyone else has experienced this problem, not only that now the payment option wont even appea...

  • Casual Listener
  •   So my problem is that i have paid for spotify premium from my iphone and i am still stuck on my free feature. I was wondering if anyone else has experienced this problem, not only that ...
  • daniellarosa
  • Casual Listener
  • 388 Views
  • 2 replies
  • 0 likes
  • 388 Views
  • 2 replies
  • 0 likes

[IPOD 5] I can't play my songs well offline when I have Premium!

I have premium account and I can't access my songs well offline! I can open playlist and play those songs but not my songs! It worked yesterday and every other day, it has done this in the past but all I had to do was restart my IPod. YES I HAVE ALL ...

  • Casual Listener
  • I have premium account and I can't access my songs well offline! I can open playlist and play those songs but not my songs! It worked yesterday and every other day, it has done this in the past but a...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

PAGUE POR ITUNES Y MI CUENTA SIGUE EN MODO GRATIS

POR MEDIO DE ITUNES PAGUE LA MENSUALIDAD DE $139.00 Y MI CUENTA DE SPOTIFY SIGUE EN MODO GRATIS. AYUDA POR FAVOR

  • Newbie
  • POR MEDIO DE ITUNES PAGUE LA MENSUALIDAD DE $139.00 Y MI CUENTA DE SPOTIFY SIGUE EN MODO GRATIS. AYUDA POR FAVOR
  • osornios
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Can play the new ablum on laptop but when i using the iphone it say the song is unavailable

Why i can play the new ablum on laptop but when i using the iphone it say the song is unavailable. What can i do?

  • Newbie
  • Why i can play the new ablum on laptop but when i using the iphone it say the song is unavailable. What can i do?
  • osornios
  • Spotify Star
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

I can't open the app (on ipad)

Hi, this happend for like weeks ago and I can still not open the app. I have the app, and when I go in it close down again, I can't be in Spotify for 2 sek! So I can't log in or out. And I can't delete the app and download again because this iPad is ...

  • Newbie
  • Hi, this happend for like weeks ago and I can still not open the app. I have the app, and when I go in it close down again, I can't be in Spotify for 2 sek! So I can't log in or out. And I can't dele...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify won't download on iphone

Help! Spotify mysteriously disappeared off my iphone 6 and refuses to download anew. I've been a premium/family subscriber for years but three months ago it somehow decided to vanish and I have not been able to get it back. Maddening. Plus I've been ...

  • Casual Listener
  • Help! Spotify mysteriously disappeared off my iphone 6 and refuses to download anew.  I've been a premium/family subscriber for years but three months ago it somehow decided to vanish and I have...
  • kingabigail
  • Casual Listener
  • 872 Views
  • 2 replies
  • 0 likes
  • Spotify will not download
  • 872 Views
  • 2 replies
  • 0 likes