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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

36982 Views

41 replies

10 likes

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  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102470 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1298 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299075 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125761 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Podcasts and videos not working!

A while ago, when the podcasts and videos update came out, I tried tapping on a video and it crashes the app. I thought it was a bug that would be fixed in the next update and forgot about it. Today, I wanted to try out a podcast and it crashed the a...

Casual Listener

A while ago, when the podcasts and videos update came out, I tried tapping on a video and it crashes the app. I thought it was a bug that would be fixed in the next update and forgot about it. Today,...

Wyattsnedz

Newbie

1877 Views

1 replies

1 likes

crashes
podcasts and videos
Spotify
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  • 1 replies
  • 1 likes

Spotify times on Log In screen

I'm unable to get past the login screen due to a lost connection with Spotify; when I enter the username & password to get in the 3 dots move indicating it's working but nothing happens. If I leave the app and go back to it then I get lost connection...

Newbie

I'm unable to get past the login screen due to a lost connection with Spotify; when I enter the username & password to get in the 3 dots move indicating it's working but nothing happens. If I lea...

595 Views

0 replies

0 likes

  • 595 Views
  • 0 replies
  • 0 likes

No sound during playback

I have an Apple 4s (yes it's really old and that might be part of the problem...) and I just started paying for Premium so I could listen to music while I go biking. It worked once. But now when I try to play my music, there's no sound. I can see the...

Casual Listener

I have an Apple 4s (yes it's really old and that might be part of the problem...) and I just started paying for Premium so I could listen to music while I go biking. It worked once. But now when I tr...

megansito

Casual Listener

774 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Local files from desktop display incorrect song duration on mobile while correct on desktop

i have an audiobook and on my desktop, the duration is 66 minutes for a track, and on mobile it only shows 33 minutes, so i couldn't fast foward past 33 minutes of the audio, if i needed to go anywhere from 34-66 minutes. Any idea how to fix this? ED...

Newbie

i have an audiobook and on my desktop, the duration is 66 minutes for a track, and on mobile it only shows 33 minutes, so i couldn't fast foward past 33 minutes of the audio, if i needed to go anywhe...

Ftothez88

Newbie

1285 Views

2 replies

2 likes

  • 1285 Views
  • 2 replies
  • 2 likes

App Reloads after short amount of time

Sorry if there's another thread...Have been noticing this for the past month or so...tried getting help via Twitter...but it is usually the same old advice (uninstall/reinstall)Hoping to get more info here... The app keeps reloading randomly after I ...

Regular

Sorry if there's another thread... Have been noticing this for the past month or so...tried getting help via Twitter...but it is usually the same old advice (uninstall/reinstall) Hoping to get more...

daveraleigh

Regular

624 Views

1 replies

1 likes

  • 624 Views
  • 1 replies
  • 1 likes

Removing artists from "My Library"

I am unable to remove artists from "My Library". These artists are not "saved" and I am not following them... I have been able to remove the artist by deleting every individual song listed under the artist, however this is far too much work... Please...

Newbie

I am unable to remove artists from "My Library". These artists are not "saved" and I am not following them... I have been able to remove the artist by deleting every individual song listed under the ...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
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Help connecting to Facebook or with friends in general

Hi! I've had Spotify for a while now, but haven't ventured into all of the features. I have tried to connect to Facebook before and didn't have luck, but didn't see a reason to have it. I'm now having trouble accessing music that a friend has sent to...

Newbie

Hi! I've had Spotify for a while now, but haven't ventured into all of the features. I have tried to connect to Facebook before and didn't have luck, but didn't see a reason to have it. I'm now havin...

267 Views

0 replies

0 likes

  • 267 Views
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Profile Name (help)

How can i change my profile name (my account is not premium) please help

Newbie

How can i change my profile name (my account is not premium) please help

ItsJamesJ

Community Legend

349 Views

1 replies

0 likes

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  • 1 replies
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Spotify iOS App doesn't work properly

So when I use Spotify on my phone I will try to play an album, but it will only ever play the first song and then stop. I then have to go back in and manually skip to the next song. But, almost every time I go back into Spotify the app will be frozen...

Casual Listener

So when I use Spotify on my phone I will try to play an album, but it will only ever play the first song and then stop. I then have to go back in and manually skip to the next song. But, almost every...

osornios

Spotify Star

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

Solved!! Lyrics

Where are the lyrics?! I can't see them anymore like before I'm thinking about change to Deezer.... Come on Spotify, you're telling lies to us since they have been cut out.

Newbie

Where are the lyrics?! I can't see them anymore like before I'm thinking about change to Deezer.... Come on Spotify, you're telling lies to us since they have been cut out.

aidaenamorado

Newbie

885 Views

3 replies

1 likes

  • 885 Views
  • 3 replies
  • 1 likes

Lyrics

I am listening to my Spotify playlists on my iPhone 6s using my headphones. I've linked my Soundhound account to Spotify but can't see any way to view the lyrics of the song I am playing on my Spotify playlist. All I want to do is: Listen to a Spotif...

Newbie

I am listening to my Spotify playlists on my iPhone 6s using my headphones. I've linked my Soundhound account to Spotify but can't see any way to view the lyrics of the song I am playing on my Spotif...

Athenry

Newbie

813 Views

1 replies

0 likes

lyrics
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Friend activity isn't showing on iPhone

For some reason it says there's no recent activity when I'm on my phone, but on my computer I can see my friend's activity. Anyone else has this same problem? btw what is the best way to look for someone's spotify account? other than them having to l...

Casual Listener

For some reason it says there's no recent activity when I'm on my phone, but on my computer I can see my friend's activity. Anyone else has this same problem?   btw what is the best way to loo...

thagoverment

Casual Listener

490 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Stops playing after few seconds

When I press random playback in a list, it stops playing after 5 seconds. It only happens one time during the app execution. If you don't close the app it will not happen again. Steps to reproduce the issue:Open the app (close it before if you had it...

Newbie

  When I press random playback in a list, it stops playing after 5 seconds. It only happens one time during the app execution. If you don't close the app it will not happen again.   Step...

745 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

Cannot upgrade To the premium version

After I paid trough iTunes Store the 12.99€, and after the iTunes Store show me the bill, my Spotify doesn't pass to the premium version, already deleted the app and downloaded again, tired everything, so since I spent those money and I can't use Spo...

Casual Listener

After I paid trough iTunes Store the 12.99€, and after the iTunes Store show me the bill, my Spotify doesn't pass to the premium version, already deleted the app and downloaded again, tired everythin...

MatteoBellora

Casual Listener

620 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

I can't login on ipad via facebook

I installed spotify on ipad, but when i try to login with facebook, i type the facebook user and password, and the screen stays white (see atached picture), and thats it. I cannot login without facebook, because i created my account via facebook.than...

Newbie

I installed spotify on ipad, but when i try to login with facebook, i type the facebook user and password, and the screen stays white (see atached picture), and thats it. I cannot login without faceb...

299 Views

0 replies

0 likes

  • 299 Views
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  • 0 likes

algunas canciones no se reproducen

Hola, tengo el plan family premium, pero algunas canciones de mi playlists no se reproducen y otras si. Cual puede ser el problema? Mi telefono es un iphone SE.

Casual Listener

Hola, tengo el plan family premium, pero algunas canciones de mi playlists no se reproducen y otras si. Cual puede ser el problema? Mi telefono es un iphone SE.  

osornios

Spotify Star

473 Views

3 replies

0 likes

  • 473 Views
  • 3 replies
  • 0 likes

Songs turned to censored?

I have a free account and I've always been able to listen to explicit songs in my playlists. Today I went to play an explicit song and it suddenly doesn't say it's explicit by the name. I went back to the album where the song came from and it says it...

Newbie

I have a free account and I've always been able to listen to explicit songs in my playlists. Today I went to play an explicit song and it suddenly doesn't say it's explicit by the name. I went back t...

user-removed

Not applicable

378 Views

1 replies

1 likes

  • 378 Views
  • 1 replies
  • 1 likes

Shazam create new list everytime

Everytime when i try to find a song with shazam, shazam creates a new "My Shazam Tracks" list on my spotify. I try to connect shazam about this issue ten days ago but there is no answer yet. Is there any suggestino to fix it?

Newbie

Everytime when i try to find a song with shazam, shazam creates a new "My Shazam Tracks" list on my spotify. I try to connect shazam about this issue ten days ago but there is no answer yet. Is ...

418 Views

0 replies

3 likes

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  • 3 likes

Available Offline vs Saved

Hi, I'm a premium subscriber and wondering what the difference between “Save” and ”Available Offline” is: When I save an album, i.e. in the Spotfiy App on my mac, it will be instantly downloaded and made available offline on my iPhone, although I hav...

Newbie

Hi,   I'm a premium subscriber and wondering what the difference between “Save” and ”Available Offline” is: When I save an album, i.e. in the Spotfiy App on my mac, it will be instantly downlo...

logan_samuelson

Newbie

5187 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Weird constant ringing while playing

Hello, I'm having an issue I can't figure out. I'm playing Spotify thru my iPad mini and during every single song, about every 30 seconds, I hear a telephone ringing. All of my notifications are turned off, and it's a ring my iPad has never made on i...

Newbie

Hello, I'm having an issue I can't figure out.  I'm playing Spotify thru my iPad mini and during every single song, about every 30 seconds, I hear a telephone ringing. All of my notifications ar...

candacewhite_

Newbie

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes