Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

237876 Views

56 replies

13 likes

  • 237876 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158927 Views

507 replies

108 likes

  • 158927 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108260 Views

19 replies

38 likes

  • 108260 Views
  • 19 replies
  • 38 likes

TRIED EVERYTHING playlists still missing

I went into the app and it was clear, none of okay play lists were there. I went online and checked around, they recommended deleting it and logging in again. That made it worse. Now there's just recently played rather than my playlists. I can only g...

Newbie

I went into the app and it was clear, none of okay play lists were there. I went online and checked around, they recommended deleting it and logging in again. That made it worse. Now there's just rec...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Playlist changed from being available offline by itself. Bug or something else?

I logged into my account via a freshly installed iPhone app on a freshly restored iPhone running iOS 9.3.2 (the latest). After I logged in, I ensured that all my playlists would be able to be listened to in offline mode by sliding the bar to green ne...

Casual Listener

I logged into my account via a freshly installed iPhone app on a freshly restored iPhone running iOS 9.3.2 (the latest). After I logged in, I ensured that all my playlists would be able to be listene...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

Connect let's me play songs on remote WiFi network 100 km away

I went to my mother-in-law last weekend, on her WiFi network I could connect to her radio via Spotify Connect, having some fun with it with my children showing her a little dance. Now I'm home again (100 km away) her radio still is in the 'devices' l...

Newbie

I went to my mother-in-law last weekend, on her WiFi network I could connect to her radio via Spotify Connect, having some fun with it with my children showing her a little dance.   Now I'm ho...

403 Views

0 replies

0 likes

Connect DIFFERENT WIFI NETWORK
  • 403 Views
  • 0 replies
  • 0 likes

Premium

I renewed my Spotify subscription for $12.99 through iTunes two days ago. I was charged for it, but my Spotify has not transitioned to Premium yet. I have deleted and redownloaded the app twice. I have tried logging in with different usernames and em...

Newbie

I renewed my Spotify subscription for $12.99 through iTunes two days ago. I was charged for it, but my Spotify has not transitioned to Premium yet. I have deleted and redownloaded the app twice. I ha...

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
  • 0 likes

1 week trial question

Hey! I have a question for all those people who did the week long trial. I'm a huge fan of this band, and I have their playlist set for offline. I'm just wondering, if my trial ends, will the downloaded playlist get erased or no?

Casual Listener

Hey! I have a question for all those people who did the week long trial. I'm a huge fan of this band, and I have their playlist set for offline. I'm just wondering, if my trial ends, will the downloa...

Bittencourt

Spotify Star

461 Views

1 replies

0 likes

Exclusive
Trial
  • 461 Views
  • 1 replies
  • 0 likes

Does iTunes backup songs I saved on my iPhone?

Hi. Thanks for reading this. If I saved 2000 songs on Spotify premium for offline listening on my iPhone, when I connect my phone to iTunes and it backs up my phone does it back up all the 2000 songs too as application data?

Visitor

Hi. Thanks for reading this. If I saved 2000 songs on Spotify premium for offline listening on my iPhone, when I connect my phone to iTunes and it backs up my phone does it back up all the 2000 songs...

Bittencourt

Spotify Star

3145 Views

3 replies

0 likes

  • 3145 Views
  • 3 replies
  • 0 likes

No Local Files showing on Spotify on my iPad

I cannot get Spotify on my iPad to list the CDs I've ripped to my iTunes library. I followed the instructions from Spotify but they have not worked. I've reinstalled iTunes and Spotify on my Windows 10 laptop and reinstalled Spotify on my iPad but it...

Newbie

I cannot get Spotify on my iPad to list the CDs I've ripped to my iTunes library.  I followed the instructions from Spotify but they have not worked. I've reinstalled iTunes and Spotify on my Wi...

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

Downloading music to device stops after 2-3 songs

On my iPhone 6S, when I try to download an album (make it available offline), it will download the first 2-3 songs, and then no more. The only way to get it to download more songs, is to completly close the app and open it again, at which point it wi...

Newbie

On my iPhone 6S, when I try to download an album (make it available offline), it will download the first 2-3 songs, and then no more.  The only way to get it to download more songs, is to comple...

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

How

I can't figure out how to renew my premium Spotify using my app because I want to use my iTunes account to pay

Newbie

I can't figure out how to renew my premium Spotify using my app because I want to use my iTunes account to pay

osornios

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Offline songs won't play when in another country?

Hello, I am a premium user, living in Canada. I visited the US for two days and was unable to play any of my music which has been saved for offline access.... What gives? I don't have a roaming plan, so I can't turn my cellular data on while in the U...

Regular

Hello,    I am a premium user, living in Canada. I visited the US for two days and was unable to play any of my music which has been saved for offline access....   What gives?  ...

philipgreenberg

Newbie

736 Views

1 replies

0 likes

  • 736 Views
  • 1 replies
  • 0 likes

Can't view play/pause/shuffle buttons on ipad with album covers

I can't view all of the buttons to play, pause, shuffle etc. when looking at album covers. I have a premium account. This is frustrating because I can't turn off shuffle. I checked but there are no updates. Suggestions? Thanks!

Newbie

I can't view all of the buttons to play, pause, shuffle etc. when looking at album covers. I have a premium account. This is frustrating because I can't turn off shuffle. I checked but there are no u...

karlikomkam

Newbie

1764 Views

5 replies

0 likes

  • 1764 Views
  • 5 replies
  • 0 likes

Update

Why won't my phone allow me to download the new update where everything is on a bottom bar?

Casual Listener

Why won't my phone allow me to download the new update where everything is on a bottom bar?

OviiiOne

Community Legend

492 Views

5 replies

0 likes

  • 492 Views
  • 5 replies
  • 0 likes

Missing songs and albums

Hey, why are some of the songs aren't available on spotify?

Visitor

Hey, why are some of the songs aren't available on spotify?

346 Views

0 replies

0 likes

  • 346 Views
  • 0 replies
  • 0 likes

Spotify on iPhone deleted all saved content

Hey, my spotify randomly deleted about 4GB of saved music on my phone... I'm wondering if there's anyway that I can recover it without having to indivudually find each album? Thanks!

Newbie

Hey, my spotify randomly deleted about 4GB of saved music on my phone... I'm wondering if there's anyway that I can recover it without having to indivudually find each album?   Thanks!

dylan_grey

Roadie

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Getting the Spotify "Ring Around"

Sorry this is redudent but... I am TRYING to log onto Spotify WITHOUT Facebook. I am deactivating my Facebook account. So, as I am trying to get around logging in w/o fb, I feel I am getting the "ring around" from Spotify and their information pages....

Newbie

Sorry this is redudent but... I am TRYING to log onto Spotify WITHOUT Facebook. I am deactivating my Facebook account. So, as I am trying to get around logging in w/o fb, I feel I am getting the "rin...

dylan_grey

Roadie

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Cancel

I'm trying to cancel my spotify premium free trail but when i go to subscription and payment and look for the option to update details so i can cancel my account it's not there.

Newbie

I'm trying to cancel my spotify premium free trail but when i go to subscription and payment and look for the option to update details so i can cancel my account it's not there.

dylan_grey

Roadie

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Spotify premium with app store

I always upgrade my spotify to premium on my Iphone with my App store credit. This week i tried to upgrade again but it didn't work.does anyone know why this is impossible?

Newbie

I always upgrade my spotify to premium on my Iphone with my App store credit.  This week i tried to upgrade again but it didn't work. does anyone know why this is impossible?

462 Views

0 replies

0 likes

  • 462 Views
  • 0 replies
  • 0 likes

My Spotify name is not searchable on Spotify and my friends can't find me.

Hi, for some reason my friends can't find me when they search my username on Spotify!We have a premium family account.Any ideas?Thanks.

Newbie

Hi, for some reason my friends can't find me when they search my username on Spotify! We have a premium family account. Any ideas? Thanks.

osornios

Spotify Star

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Can't buy Premium on iOS

Hi, for the past 7 month, I've been always buying Itunes cards to pay my spotify. As usual, I did the same thing this month. But now I just can't buy it anymore and I don't know why. Can someone help me so I can continue using Spotify buying it on my...

Newbie

Hi, for the past 7 month, I've been always buying Itunes cards to pay my spotify. As usual, I did the same thing this month. But now I just can't buy it anymore and I don't know why. Can someone help...

Bittencourt

Spotify Star

2226 Views

1 replies

0 likes

  • 2226 Views
  • 1 replies
  • 0 likes

Error 404

I have sseen othenr users had this issue as well. How did it get resolved? I have had this issue for about a week an di have tried everything I know to do.

Newbie

I have sseen othenr users had this issue as well. How did it get resolved? I have had this issue for about a week an di have tried everything I know to do.

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes