Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-07-14 3:16:33 AM
31mwp7shpmdorxy6haqf
Spotify
43473 Views
15 replies
36 likes

43473 Views
15 replies
36 likes

How do I get Spotify premium with iTunes gift card?

Hello, I have an iPhone and I have an iTunes gift card, which I added to my iTunes account. How do I upgrade to Premium using that money in my iTunes account? Like what are the steps. Because I can't find any option in the app for inapp purchases. An...

Omaradelm
Regular
Hello, I have an iPhone and I have an iTunes gift card, which I added to my iTunes account. How do I upgrade to Premium using that money in my iTunes account? Like what are the steps. Because I can't...
2016-05-27 9:57:13 AM
2016-07-25 3:21:02 AM
22vlesrrt2sfw36
Newbie
167320 Views
9 replies
5 likes

167320 Views
9 replies
5 likes

No sound iPhone 6, premium account

Dear Spotify,There have been several people wrote about this issue extensively already. But I can't locate any solution offered by your team, if you expect us to fork out for premium subscription, we expect the songs will play. I'm getting no sound, ...

Sid16
Newbie
Dear Spotify, There have been several people wrote about this issue extensively already. But I can't locate any solution offered by your team, if you expect us to fork out for premium subscription, ...
2016-07-25 2:33:56 AM
419 Views
0 replies
0 likes

419 Views
0 replies
0 likes

Spotify won't play on one of my devices

I have two devices on my Spotify my PlayStation and my iPhone I activated a 7 day premium trial on my iPhone and when it expired I can no longer play music from a playlist on my phone but I can on my PlayStation what do I do

Javan304
Newbie
I have two devices on my Spotify my PlayStation and my iPhone I activated a 7 day premium trial on my iPhone and when it expired I can no longer play music from a playlist on my phone but I can on my...
2016-07-03 4:57:17 PM
2016-07-24 8:24:12 PM
Claretal
Newbie
525 Views
2 replies
0 likes

525 Views
2 replies
0 likes

Lost premium although I have it

I have premium acc as ALP-100 from Vodafone but I do not have it at my iphone6.I have used sometimes and all of a sudden I lost it. I have checked from my gsm operator and (many times) and they confirmed that I am still premium acc for Spotify? Whom ...

Alp-100
Newbie
I have premium acc as ALP-100 from Vodafone but I do not have it at my iphone6. I have used sometimes and all of a sudden I lost it. I have checked from my gsm operator and (many times) and they con...
2016-07-24 6:51:14 PM
2016-07-24 7:26:51 PM
osornios
Spotify Star
258 Views
1 replies
0 likes

258 Views
1 replies
0 likes

Losing offline songs repeatedly

This just started yesterday, but after rebooting my phone, I had been logged out of Spotify and all my offline music had been purged from the cache, meaning it all had to be re-downloaded. Everything downloaded fine yesterday and I used Spotify all d...

eljt
Regular
This just started yesterday, but after rebooting my phone, I had been logged out of Spotify and all my offline music had been purged from the cache, meaning it all had to be re-downloaded. Ever...
2016-07-24 7:02:28 PM
259 Views
0 replies
0 likes

259 Views
0 replies
0 likes

Can't login

I have internet connection but I can't login in the iPhone App. I type in the username and passwort, then i loads with the "three points" infinity.What can I do that i works?

parvinghofli
Casual Listener
I have internet connection but I can't login in the iPhone App. I type in the username and passwort, then i loads with the "three points" infinity. What can I do that i works?
2016-07-23 7:10:22 AM
2016-07-24 3:38:45 PM
parvinghofli
Casual Listener
405 Views
3 replies
0 likes

405 Views
3 replies
0 likes

Spotify interface

I have kept my Spotify up to date with the latest software but for some reason it will not update the app to the current interface. Where all of the search settings and browse and home are all at the bottom . Mine are still in the top left where you ...

Dwinkle23
Casual Listener
I have kept my Spotify up to date with the latest software but for some reason it will not update the app to the current interface. Where all of the search settings and browse and home are all at the...
2016-07-22 8:08:38 PM
2016-07-24 1:22:49 PM
Dwinkle23
Casual Listener
623 Views
2 replies
0 likes

623 Views
2 replies
0 likes

No Connection, can't log in

Since yesterday Spotify on iPhone and iPad cannot connect anymore. Followed the advice:restart the app - didn't helphard reboot the device - didn't helpdelete the Spotify App and install it fresh: Now can't log in anymore, obviously no connection to ...

Grisu
Casual Listener
Since yesterday Spotify on iPhone and iPad cannot connect anymore. Followed the advice: restart the app - didn't help hard reboot the device - didn't help delete the Spotify App and install it fr...
2016-07-24 10:20:55 AM
2016-07-24 12:10:43 PM
jaempilang
Casual Listener
352 Views
1 replies
0 likes

352 Views
1 replies
0 likes

Left Premium for Free - now can't play my music!

I'm in iOS and can log into my account no problem but since I stopped my Premium all my music and playlists are there but I can't play them. They are in a very dull white not the true light color. Yes, I logged in and our and I reinstalled the app co...

Sikma
Casual Listener
I'm in iOS and can log into my account no problem but since I stopped my Premium all my music and playlists are there but I can't play them. They are in a very dull white not the true light color. Ye...
2016-07-24 3:40:34 AM
2016-07-24 10:16:47 AM
thxmvs
Music Fan
281 Views
1 replies
0 likes

281 Views
1 replies
0 likes

Songs are not syncing from desktop to iPhone

So I have an older version of Spotify, version 0.8.5.1356. I've never had any major issues, besides sometimes my local files would not sync to my phone, but now I'm having a different problem. I was trying to sync some local files to my phone and imp...

alyssaisrad93
Newbie
So I have an older version of Spotify, version 0.8.5.1356. I've never had any major issues, besides sometimes my local files would not sync to my phone, but now I'm having a different problem. I was ...
2016-07-23 10:31:54 PM
282 Views
0 replies
0 likes

282 Views
0 replies
0 likes

Sudden change in appearance & operation

Hi. I have Spotify Premium and use it on an iPad Air device. One of the main reasons I use it is (being a musician) to assist with learning songs so pausing and rewinding are essential operations. Suddenly in the last few days at some stage the playb...

paulfguitar
Casual Listener
Hi. I have Spotify Premium and use it on an iPad Air device. One of the main reasons I use it is (being a musician) to assist with learning songs so pausing and rewinding are essential operations.&nb...
2016-07-22 6:11:27 PM
2016-07-23 9:40:30 PM
osornios
Spotify Star
439 Views
3 replies
0 likes

439 Views
3 replies
0 likes

Spotify Premium

I can´t install Spotify Premium, i have tried with 3 different Credit Cards and don't let me... Any suggestions?

jaz1980
Casual Listener
I can´t install Spotify Premium, i have tried with 3 different Credit Cards and don't let me... Any suggestions?
2016-07-23 7:45:19 PM
2016-07-23 8:04:37 PM
jaz1980
Casual Listener
301 Views
2 replies
0 likes

301 Views
2 replies
0 likes

Can't play any songs offline if playlist is only partially downloaded (new bug).

When a playlist is set to 'available offline' but not all songs are downloaded then trying to access the playlist when no internet is available (airplane, abroad) does give 'not availably offline' warning and is not accessible, this is a new bug beca...

Silvanspotify
Regular
When a playlist is set to 'available offline' but not all songs are downloaded then trying to access the playlist when no internet is available (airplane, abroad) does give 'not availably offline' wa...
2016-07-23 4:57:14 PM
360 Views
0 replies
0 likes

360 Views
0 replies
0 likes

How do I pay for premium through iTunes?

I bought a 15$ iTunes card and I'm trying to buy premium but it doesn't give me the option on Spotify. I tried going to in-app purchases and it still won't let me. Please help.

Junior18
Newbie
I bought a 15$ iTunes card and I'm trying to buy premium but it doesn't give me the option on Spotify. I tried going to in-app purchases and it still won't let me. Please help.
2016-07-23 9:38:59 AM
2016-07-23 4:30:28 PM
Maxim
Spotify Star
338 Views
1 replies
0 likes

338 Views
1 replies
0 likes

problems listening to music offline

I recently downloanded the spotify app to my ipod touch, joined spotify premium, and downloaded some albums. I can listen to the downloaded albums offline for a few hours, but after about 6 hours they disappear. They reappear as soon as I come home a...

raven8
Casual Listener
I recently downloanded the spotify app to my ipod touch, joined spotify premium, and downloaded some albums. I can listen to the downloaded albums offline for a few hours, but after about 6 hou...
2016-07-15 3:29:32 AM
2016-07-23 1:42:49 PM
raven8
Casual Listener
488 Views
4 replies
0 likes

488 Views
4 replies
0 likes

Solved!! Lost 1/3 of my music?

Hi guys. I just updated to the newest version of Spotify and I've lost a solid chunk of my library.There are very few artists that I have more than 5 songs from, despite having multiple full albums previously. Any idea? I use Premium and have an iPho...

cubrey
Casual Listener
Hi guys. I just updated to the newest version of Spotify and I've lost a solid chunk of my library. There are very few artists that I have more than 5 songs from, despite having multiple full albums...
2016-07-17 7:55:53 AM
2016-07-23 9:00:14 AM
MattSuda
Spotify Star
438 Views
3 replies
0 likes

438 Views
3 replies
0 likes

"Inspired By Your Recent Listening" is so inaccurate

On the Home Screen is the previously mentioned section. I NEVER listen to country music yet everytime I open the app there is at least 3 or 4 recommendations for country music playlist out of the 20 listed. Sometimes I've counted as many as 9. Why is...

drivenpromise
Casual Listener
On the Home Screen is the previously mentioned section. I NEVER listen to country music yet everytime I open the app there is at least 3 or 4 recommendations for country music playlist out of the 20 ...
2016-07-23 7:22:50 AM
438 Views
0 replies
0 likes

438 Views
0 replies
0 likes

App crashes while im downloading songs

I Have downloaded all my songs and since then I have problems every time it download a new song in which Spotify crashes and get me on iPhone home menu and i have to run over Spotify and until it download every song it will stop crashing. What can I ...

santiagosp00
Casual Listener
I Have downloaded all my songs and since then I have problems every time it download a new song in which Spotify crashes and get me on iPhone home menu and i have to run over Spotify and until it dow...
2016-07-15 7:26:42 PM
2016-07-23 3:45:51 AM
santiagosp00
Casual Listener
1740 Views
3 replies
0 likes

1740 Views
3 replies
0 likes

Awful Playback including random pauses, fast forwarding, and skipping bits of songs

I have always enjoyed spotify premium on my iphone but recently whether the song was offline or not spotify would have random pauses, sped up music, or skipping bits of songs for all of my music. It is unbearable to listen to and not acceptable when ...

harwrac
Newbie
I have always enjoyed spotify premium on my iphone but recently whether the song was offline or not spotify would have random pauses, sped up music, or skipping bits of songs for all of my music. It ...
2016-07-22 12:09:07 AM
385 Views
0 replies
0 likes

385 Views
0 replies
0 likes

Home screen

Anyone know why I cannot access the home screen in app on my iPhone ? When I touch home it says there is an error try again but nothing happens. Other than that app works perfectly

Timc28
Newbie
Anyone know why I cannot access the home screen in app on my iPhone ? When I touch home it says there is an error try again but nothing happens. Other than that app works perfectly
2016-07-22 12:07:13 AM
444 Views
0 replies
0 likes

444 Views
0 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

iOS (iPhone, iPad)

Forum Posts