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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36689 Views
  • 15 replies
  • 36 likes
  • 36689 Views
  • 15 replies
  • 36 likes

Saved albums are empty

Hi there!I have a premium account on spotify and I use my iTouch to ad albums and save them in order to listen to them when I am offline.However, every single time, when I launch the app, and try to listen to an album, it appears empty and it says "Y...

  • Newbie
  • Hi there! I have a premium account on spotify and I use my iTouch to ad albums and save them in order to listen to them when I am offline. However, every single time, when I launch the app, and...
  • osornios
  • Spotify Star
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Help...

I'm unable to select songs to play directly and can't replay or go forward in a playlist. I was able to do this all before.. Can someone please assist

  • Casual Listener
  • I'm unable to select songs to play directly and can't replay or go forward in a playlist. I was able to do this all before.. Can someone please assist
  • Vanessa_ced
  • Casual Listener
  • 334 Views
  • 4 replies
  • 0 likes
  • 334 Views
  • 4 replies
  • 0 likes

Spotify won't play in my Toyota Wigo

Hi Everyone, Just wanted to know if anyone else has experienced this or has an idea on how to fix it. I've been linking my iPhone 6s to my car radio for a month now and it has worked perfectly fine... until a couple of days ago. It suddenly stopped p...

  • Newbie
  • Hi Everyone,   Just wanted to know if anyone else has experienced this or has an idea on how to fix it. I've been linking my iPhone 6s to my car radio for a month now and it has worked perfect...
  • 536 Views
  • 0 replies
  • 0 likes
  • 536 Views
  • 0 replies
  • 0 likes

Playlist is reshuffling?

So I am using Spotify for free and since free users can only play playlists on shuffle I have been doing so. But, whenever I go offline and Spotify reconnects my playlist has been reshuffling. The song that I was listening to last will still be there...

  • Regular
  • So I am using Spotify for free and since free users can only play playlists on shuffle I have been doing so. But, whenever I go offline and Spotify reconnects my playlist has been reshuffling. The so...
  • 677 Views
  • 0 replies
  • 1 likes
  • 677 Views
  • 0 replies
  • 1 likes

Art covers

There's a huge problem with art covers in ios app...They load too slow or they often do not appear at all so you have to close the app and open it again to fix the problem which is very annoying!!! ;(1st, I thought my internet connection was slow, bu...

  • Newbie
  • There's a huge problem with art covers in ios app... They load too slow or they often do not appear at all so you have to close the app and open it again to fix the problem which is very annoying!!!...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Solved!! Playlists gone on mobile device

i've always had a great experience with spotify (not premium) on my phone pc and ipad, but one day ago i started up my spotify on my ipad and all my playlists were gone and they were nowere to find this also was the problem on my phone and the webpla...

  • Casual Listener
  • i've always had a great experience with spotify (not premium) on my phone pc and ipad, but one day ago i started up my spotify on my ipad and all my playlists were gone and they were nowere to find...
  • Raney53
  • Newbie
  • 13608 Views
  • 9 replies
  • 2 likes
  • 13608 Views
  • 9 replies
  • 2 likes

Canot log into Ipad app

i'm a premisum member and i cannot log into my ipad app. it tells me it cannot merge with my facebook account. I have a user id and also a password. I cant even log in using my facebook because there is no option to do this.

  • Casual Listener
  • i'm a premisum member and i cannot log into my ipad app.  it tells me it cannot merge with my facebook account.  I have a user id and also a password.  I cant even log in using my face...
  • Giaors
  • Newbie
  • 4235 Views
  • 30 replies
  • 0 likes
  • 4235 Views
  • 30 replies
  • 0 likes

Unknown offline devices

I have two Unknown devices in my account ? What's this ?

  • Roadie
  • I have two Unknown devices in my account ? What's this ?
  • Mnyb
  • Roadie
  • 743 Views
  • 8 replies
  • 0 likes
  • 743 Views
  • 8 replies
  • 0 likes

Solved!! Beat-matching 'party mode' missing on iPhone 6s Plus

Hey all.Tried searching for a solution or device limitiation advice with no joy, so thought I would ask here. On my old iPhone 5 I had the new party mode (with Diplo etc) where you could adjust the mood and the tracks would be mixed together. Since u...

  • Casual Listener
  • Hey all. Tried searching for a solution or device limitiation advice with no joy, so thought I would ask here.   On my old iPhone 5 I had the new party mode (with Diplo etc) where you could...
  • werewolf_fr
  • Casual Listener
  • 804 Views
  • 7 replies
  • 0 likes
  • 804 Views
  • 7 replies
  • 0 likes

Bought Spotify Student

I bought Spotify Student and everything went perfectly but I still dont have the premium access on my Iphone. What should I do?

  • Regular
  • I bought Spotify Student and everything went perfectly but I still dont have the premium access on my Iphone. What should I do?
  • Hubo
  • Community Legend
  • 807 Views
  • 5 replies
  • 0 likes
  • 807 Views
  • 5 replies
  • 0 likes

Spotify takes for ever to open on iPhone 6s

iPhone 6s - Spotify app takes forever to open and when it does, message is "cannot browse while offline" despite having 4G connectivity and interent access. I have reloaded the app but this does not help. Any ideas why?

  • Newbie
  • iPhone 6s  - Spotify app takes forever to open and when it does, message is "cannot browse while offline" despite having 4G connectivity and interent access. I have reloaded the app but this doe...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Songs are gray and not playable

I have been trying to download the album "Acid Rap" by chance the rapper with a Spotify premium account and it won't let me play a song or download it, then play it. I have gone to playback settings but I still can't play it I'm frustrated pls help!!

  • Casual Listener
  • I have been trying to download the album "Acid Rap" by chance the rapper with a Spotify premium account and it won't let me play a song or download it, then play it. I have gone to playback settings ...
  • Bittencourt
  • Spotify Star
  • 934 Views
  • 5 replies
  • 1 likes
  • 934 Views
  • 5 replies
  • 1 likes

Accidentally Deleted Playlist Help

I have an iPhone and this morning my iPhone was unlocked in my pocket and somehow all my songs that I put together over 2 years were all deleted.Am I able to restore my iPhone to a backup from yesterday before this happened so I can get my song playl...

  • Casual Listener
  • I have an iPhone and this morning my iPhone was unlocked in my pocket and somehow all my songs that I put together over 2 years were all deleted. Am I able to restore my iPhone to a backup from ye...
  • Bittencourt
  • Spotify Star
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

cannot login through facebook

Wanted to buy spotify premium but cannot login it is synced to my facebook account can anyone help?

  • Newbie
  • Wanted to buy spotify premium but cannot login it is synced to my facebook account can anyone help?
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Unable to listen to local files on Iphone

Hi, I downloaded all my local files from my computer to my Iphone and there is a green arrow next to them. But since I've changed the location in which the local files are stored on my pc, all the local files on my phone still have a green arrow but ...

  • Newbie
  • Hi,   I downloaded all my local files from my computer to my Iphone and there is a green arrow next to them. But since I've changed the location in which the local files are stored on my pc, a...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Solved!! Cant detect iPod via USB

i've been trying to synch my iPod with Spotify for the last 2days now.it doesnt matter what i do,the software wont detect the device.I've re.installed the app and the software on my pc but nothing seems to work.I really need a solution for this.I can...

  • Casual Listener
  • i've been trying to synch my iPod with Spotify for the last 2days now.it doesnt matter what i do,the software wont detect the device. I've re.installed the app and the software on my pc but nothing ...
  • aritagabrielleo
  • Newbie
  • 66749 Views
  • 104 replies
  • 15 likes
  • 66749 Views
  • 104 replies
  • 15 likes

continious play

Hello, I was wondering if there is a way to continiously play my all my playlists. I use spotify connect (i phone) to play my ipad hooked up through my different zones in my house. My problem is that when one playlist is over, I have to run upstairs ...

  • Newbie
  • Hello, I was wondering if there is a way to continiously play my all my playlists.  I use spotify connect (i phone) to play my ipad hooked up through my different zones in my house.  My pro...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Can't listen to Spotufy in my car

I have an iphone and my car has an usb entry to plug the phone, but now I can't listen to Spotify beacuse it only reads the iPod, how can I solve this problem??

  • Newbie
  • I have an iphone and my car has an usb entry to plug the phone, but now I can't listen to Spotify beacuse it only reads the iPod, how can I solve this problem??
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

[iOS][Subscription]

Buena tarde,Soy usario de Tijuana Mexico, hace poco me suscribi a premiun po solo $9.00mn pero el telefono que traia antes se descompuso por lo que adquiri otro equipo (Iphone 6s) y al momento de descargar la aplicacion me dice que estoy con una cuen...

  • Newbie
  • Buena tarde,Soy usario de Tijuana Mexico, hace poco me suscribi a premiun po solo $9.00mn pero el telefono que traia antes se descompuso por lo que adquiri otro equipo (Iphone 6s) y al momento de des...
  • 346 Views
  • 0 replies
  • 0 likes
  • iOS
    Subscription
  • 346 Views
  • 0 replies
  • 0 likes

Can't change the track using in car controls

Hey all, I updated to the newest version of Spotify mobile app for iOS.I connect my iPhone to the USB port in my Fiat 500 running Blue&MeI have buttons on my steering wheel that normally allow me to skip back and forward to the next track, these are ...

  • Casual Listener
  • Hey all,   I updated to the newest version of Spotify mobile app for iOS. I connect my iPhone to the USB port in my Fiat 500 running Blue&Me I have buttons on my steering wheel that norm...
  • c49uta
  • Casual Listener
  • 32503 Views
  • 44 replies
  • 7 likes
  • 32503 Views
  • 44 replies
  • 7 likes