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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

232304 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

113820 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2253 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

303799 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

129575 Views

19 replies

38 likes

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  • 19 replies
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Cannot upgrade To the premium version

After I paid trough iTunes Store the 12.99€, and after the iTunes Store show me the bill, my Spotify doesn't pass to the premium version, already deleted the app and downloaded again, tired everything, so since I spent those money and I can't use Spo...

Casual Listener

After I paid trough iTunes Store the 12.99€, and after the iTunes Store show me the bill, my Spotify doesn't pass to the premium version, already deleted the app and downloaded again, tired everythin...

MatteoBellora

Casual Listener

640 Views

4 replies

0 likes

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I can't login on ipad via facebook

I installed spotify on ipad, but when i try to login with facebook, i type the facebook user and password, and the screen stays white (see atached picture), and thats it. I cannot login without facebook, because i created my account via facebook.than...

Newbie

I installed spotify on ipad, but when i try to login with facebook, i type the facebook user and password, and the screen stays white (see atached picture), and thats it. I cannot login without faceb...

305 Views

0 replies

0 likes

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algunas canciones no se reproducen

Hola, tengo el plan family premium, pero algunas canciones de mi playlists no se reproducen y otras si. Cual puede ser el problema? Mi telefono es un iphone SE.

Casual Listener

Hola, tengo el plan family premium, pero algunas canciones de mi playlists no se reproducen y otras si. Cual puede ser el problema? Mi telefono es un iphone SE.  

osornios

Spotify Star

498 Views

3 replies

0 likes

  • 498 Views
  • 3 replies
  • 0 likes

Songs turned to censored?

I have a free account and I've always been able to listen to explicit songs in my playlists. Today I went to play an explicit song and it suddenly doesn't say it's explicit by the name. I went back to the album where the song came from and it says it...

Newbie

I have a free account and I've always been able to listen to explicit songs in my playlists. Today I went to play an explicit song and it suddenly doesn't say it's explicit by the name. I went back t...

user-removed

Not applicable

398 Views

1 replies

1 likes

  • 398 Views
  • 1 replies
  • 1 likes

Shazam create new list everytime

Everytime when i try to find a song with shazam, shazam creates a new "My Shazam Tracks" list on my spotify. I try to connect shazam about this issue ten days ago but there is no answer yet. Is there any suggestino to fix it?

Newbie

Everytime when i try to find a song with shazam, shazam creates a new "My Shazam Tracks" list on my spotify. I try to connect shazam about this issue ten days ago but there is no answer yet. Is ...

428 Views

0 replies

3 likes

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  • 3 likes

Available Offline vs Saved

Hi, I'm a premium subscriber and wondering what the difference between “Save” and ”Available Offline” is: When I save an album, i.e. in the Spotfiy App on my mac, it will be instantly downloaded and made available offline on my iPhone, although I hav...

Newbie

Hi,   I'm a premium subscriber and wondering what the difference between “Save” and ”Available Offline” is: When I save an album, i.e. in the Spotfiy App on my mac, it will be instantly downlo...

logan_samuelson

Newbie

5208 Views

2 replies

0 likes

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  • 2 replies
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Weird constant ringing while playing

Hello, I'm having an issue I can't figure out. I'm playing Spotify thru my iPad mini and during every single song, about every 30 seconds, I hear a telephone ringing. All of my notifications are turned off, and it's a ring my iPad has never made on i...

Newbie

Hello, I'm having an issue I can't figure out.  I'm playing Spotify thru my iPad mini and during every single song, about every 30 seconds, I hear a telephone ringing. All of my notifications ar...

candacewhite_

Newbie

539 Views

1 replies

0 likes

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  • 1 replies
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Can't sync local files to iPhone

Hey.So I just added local files to my desktop Spotify and they work just perfectly, but my iPhone wont find them? It just says my local files playlist is empty. Im logged in with same account to both devices and using same wifi connection.

Casual Listener

Hey. So I just added local files to my desktop Spotify and they work just perfectly, but my iPhone wont find them? It just says my local files playlist is empty. Im logged in with same account to bo...

enkeria1992

Newbie

419 Views

1 replies

0 likes

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  • 1 replies
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While driving in airplane mode

Why when I cross the border or travel on plane can I not listen to Spotify? I have paid for premium and downloaded songs??? What's going on?

Casual Listener

Why when I cross the border or travel on plane can I not listen to Spotify? I have paid for premium and downloaded songs??? What's going on?

Ryesor

Casual Listener

769 Views

5 replies

0 likes

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  • 5 replies
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[iOS 10 Public Beta 7] Spotify crashed when try to preview music

Just like the title said. Whenever I try to preview song/album/playlist by long press, Spotify suddenly crashed and closed. I repeat this and get the same result.I dont know if it's iOS 10 beta fault or just Spotify hasnt maximized to iOS 10

Casual Listener

Just like the title said. Whenever I try to preview song/album/playlist by long press, Spotify suddenly crashed and closed. I repeat this and get the same result. I dont know if it's iOS 10 beta fau...

Hubo

Community Legend

860 Views

1 replies

0 likes

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spotify offline mode

I'm looking for a device that has no camera and can run spotify in offline mode. cant have any devices with a camera at my work, so i can no longer use my phone. a bit of research showed i could do that with ipod touch gen3, if i run an older version...

Casual Listener

I'm looking for a device that has no camera and can run spotify in offline mode. cant have any devices with a camera at my work, so i can no longer use my phone. a bit of research showed i could do t...

Lowke

Casual Listener

497 Views

2 replies

0 likes

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  • 2 replies
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How to purchase Premium as In App with AppStore credit?

Hello all I want to move from Apple Music to Spotify and have some credits left on the apple AppStore. Want to spend them on Spotify premium but currently can't. So as Long as there are no inapp purchase for premium I will have to stay with Apple Mus...

Visitor

Hello all   I want to move from Apple Music to Spotify and have some credits left on the apple AppStore. Want to spend them on Spotify premium but currently can't. So as Long as there are no i...

Maxim

Spotify Star

433 Views

1 replies

0 likes

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Disappearing Playlist

I am on Spotify premium. Just yesterday my account was working fine. I opened spotify today to find all my playlists had disappeared. And when i try to play a song, they stop playing midway. I've read some posts suggesting that it could possibly be b...

Newbie

I am on Spotify premium. Just yesterday my account was working fine. I opened spotify today to find all my playlists had disappeared. And when i try to play a song, they stop playing midway. I've rea...

441 Views

0 replies

0 likes

  • 441 Views
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remove offline music I Phone

does anyone now how I can remove offline music from my I Phone? My memory is getting full...

Casual Listener

does anyone now how I can remove offline music from my I Phone? My memory is getting full...

eefkevonk

Casual Listener

802 Views

4 replies

0 likes

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[iOS][Social] Some messaging issues on both PC and iOS

I realize that these have probably already been requested at some point, but they are really pretty big issues that should be corrected. PC: When contributing to an ongoing message conversation / music sharing within Spotify that I have with a follow...

Regular

I realize that these have probably already been requested at some point, but they are really pretty big issues that should be corrected.   PC: When contributing to an ongoing message conversat...

593 Views

0 replies

0 likes

iOS
Social
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Unsubscribed but still charged

Hi, i unsubscribed from my iphone via my appleID, spotify does not appear there anymore but i still get charged the price of the upgrade from Free to Premium. I want my money back, can someone help? Yves-dk

Newbie

Hi, i unsubscribed from my iphone via my appleID, spotify does not appear there anymore but i still get charged the price of the upgrade from Free to Premium. I want my money back, can someone help? ...

kbrooksc

Community Legend

395 Views

1 replies

0 likes

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  • 1 replies
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Login

Hello everyone, 2 months ago I was in Colombia and I had trouble logging get in, but I followed the instructions, and edited my profile and I was able to login again. But then I came back from my trip, and I had the same problem, I repeated the instr...

Newbie

Hello everyone,    2 months ago I was in Colombia and I had trouble logging get in, but I followed the instructions, and edited my profile and I was able to login again. But then I came b...

307 Views

0 replies

0 likes

  • 307 Views
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Trouble with premium account

I have a premium account and I payed for the month of august. When I log in, it says that I didn't pay and it only give me the option to go back to the regular account.

Casual Listener

I have a premium account and I payed for the month of august. When I log in, it says that I didn't pay and it only give me the option to go back to the regular account.

kbrooksc

Community Legend

542 Views

3 replies

0 likes

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  • 3 replies
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Spotify stuck on Splash screen on IPad

a new Spotify opens to login screen, I have logged in with Facebook, app opens to main screen for a period of time but is unresponsive, eventually crashes to splash screen.(logo) Close app reopen sits on splash screen and nothing else. Reinstall same...

Newbie

a new Spotify opens to login screen, I have logged in with Facebook, app opens to main screen for a period of time but is unresponsive, eventually crashes to splash screen.(logo) Close app reopen sit...

603 Views

0 replies

0 likes

  • 603 Views
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