Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 83220 Views
  • 19 replies
  • 37 likes
  • 83220 Views
  • 19 replies
  • 37 likes

Cant login on my Iphone

Hi i could log into my account online however when i try to login on the app on my phone it gives me the login failed message. What to do?

  • Newbie
  • Hi i could log into my account online however when i try to login on the app on my phone it gives me the login failed message.      What to do?  
  • osornios
  • Spotify Star
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

Discover weekly doesn't play

For the last 2 days I can always only play one song on my discover weekly before it switches to another playlist again. I tried the following:1 shuffle my discover weekly - didn't work2 try to forward all songs that seem to be in my waiting list to g...

  • Newbie
  • For the last 2 days I can always only play one song on my discover weekly before it switches to another playlist again. I tried the following: 1 shuffle my discover weekly - didn't work 2 try to fo...
  • Spaceboy88
  • Roadie
  • 1217 Views
  • 1 replies
  • 0 likes
  • 1217 Views
  • 1 replies
  • 0 likes

random play

I changed from free to premium thinking that automatic random play would go away.It hasn't. When I listen to an album it only does random play. How do I stop random play ?

  • Newbie
  • I changed from free to premium thinking that automatic random play would go away. It hasn't. When I listen to an album it only does random play. How do I stop random play ?
  • DylanDakota
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Songs don't show up in albums

No songs will show up in my albums, I have tried to delete and reinstall the app multiple times. However, songs do show up in my playlists. What seems to be the issue?Note: this has happened before, but deleting the app and reinstalling worked, unlik...

  • Newbie
  • No songs will show up in my albums, I have tried to delete and reinstall the app multiple times. However, songs do show up in my playlists. What seems to be the issue? Note: this has happened before...
  • mzwagemakers
  • Roadie
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Listening offline

First of all, I know this isn't really the right sub-forum but no one answered the post on the off-topic sub-forum.At the end of the year, when Spotify tells you how many hours of music you have streamed in the year, does listening to music offline c...

  • Roadie
  • First of all, I know this isn't really the right sub-forum but no one answered the post on the off-topic sub-forum. At the end of the year, when Spotify tells you how many hours of music you have st...
  • AdLadz
  • Roadie
  • 794 Views
  • 3 replies
  • 0 likes
  • 794 Views
  • 3 replies
  • 0 likes

Solved!! Top artists aren't there

Hello, I have the setting on for spotify to show my recently played artists, but when my friend checked out my profile on his phone, it didn't show anything.Please could someone check my profile to see if it's there for you?Checking on phone and comp...

  • Roadie
  • Hello, I have the setting on for spotify to show my recently played artists, but when my friend checked out my profile on his phone, it didn't show anything. Please could someone check my profile to...
  • AdLadz
  • Roadie
  • 626 Views
  • 2 replies
  • 0 likes
  • 626 Views
  • 2 replies
  • 0 likes

Solved!! Forgetting Facebook account on iOS device

How do I get my iPhone to completely forget about a Facebook account for Spotify. I have logged out of Facebook. I have logged out of Spotify and deleted the app. I have disconnected from Facebook in settings. When I go to login for the Spotify app, ...

  • Casual Listener
  • How do I get my iPhone to completely forget about a Facebook account for Spotify.  I have logged out of Facebook.  I have logged out of Spotify and deleted the app.  I have disconnecte...
  • nandgate
  • Casual Listener
  • 919 Views
  • 2 replies
  • 0 likes
  • 919 Views
  • 2 replies
  • 0 likes

Superuser Contribution No Spotify Connect using iphone app

Hi, so we have teh following problem. We using a spotify family account. My wife owns an iphone, I#m using and android moto g3 phone. For some month we buying a yamaha CRX-N560. Both smartphone works fine with spotify connect and the yamaha CRX. Howe...

  • Newbie
  • Hi,   so we have teh following problem. We using a spotify family account. My wife owns an iphone, I#m using and android moto g3 phone. For some month we buying a yamaha CRX-N560. Both smartph...
  • meahtenoha
  • Spotify
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Apple Carplay not working + Error Code

I'm driving a 2016 Chevrolet Cruze LT D2 that I've had now for just over a month, and I have yet to be able to listen to spotify in the car through the Apple CarPlay integration. The app seems to freeze as soon as it connects/opens up. Spotify will s...

IMG_20160629_204617172_HDR.jpg
  • Casual Listener
  • I'm driving a 2016 Chevrolet Cruze LT D2 that I've had now for just over a month, and I have yet to be able to listen to spotify in the car through the Apple CarPlay integration.   T...
  • mayor079
  • Newbie
  • 1600 Views
  • 1 replies
  • 1 likes
  • 1600 Views
  • 1 replies
  • 1 likes

Errore di connessione

Ciao, da qualche mese a questa parte, quando mi collego al wifi di casa con l'iPad Air 2, Spotify non riesce ad andare on line. Le altre app funzionano tutte, in internet navigo tranquillamente tramite safari, su youtube riesco a vedere i video e rie...

  • Casual Listener
  • Ciao, da qualche mese a questa parte, quando mi collego al wifi di casa con l'iPad Air 2, Spotify non riesce ad andare on line. Le altre app funzionano tutte, in internet navigo tranquillamente ...
  • pinen83
  • Music Fan
  • 4196 Views
  • 3 replies
  • 0 likes
  • 4196 Views
  • 3 replies
  • 0 likes

Spotify track preview doesn't work

On the iPhone 6s Plus, tap and hold track previews cause an app crash. It is instant as soon as I try. This is especially annoying when doing this by accident.running latest release version of Spotify.Using iOS 10, beta 3.

  • Music Fan
  • On the iPhone 6s Plus, tap and hold track previews cause an app crash. It is instant as soon as I try. This is especially annoying when doing this by accident. running latest release version of Sp...
  • Hubo
  • Community Legend
  • 919 Views
  • 1 replies
  • 0 likes
  • 919 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline on mobile device

Hello,I' m trying to get some of my playlists available offline. It used to work by just putting offline availability on. Now my device says "waiting for download" and nothing happens. I've got internet connection and enough space on my device.Any ad...

  • Newbie
  • Hello, I' m trying to get some of my playlists available offline. It used to work by just putting offline availability on. Now my device says "waiting for download" and nothing happens. I've got int...
  • meahtenoha
  • Spotify
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

When i press a option for premium owners wich i am it says you have found a premium function. To use it you need to have premium but in my account it says i have premium please help

  • Newbie
  • When i press a option for premium owners wich i am it says you have found a premium function. To use it you need to have premium but in my account it says i have premium please help
  • osornios
  • Spotify Star
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Spotify shuffle is atrocious!

How do I fix Spotify shuffle so it stops playing the same 10 songs out of 600?

  • Newbie
  • How do I fix Spotify shuffle so it stops playing the same 10 songs out of 600?
  • osornios
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! Elapsed time in songs

Why can you no longer see elapsed time for a song? Is disappears in a few seconds.

  • Casual Listener
  • Why can you no longer see elapsed time for a song? Is disappears in a few seconds.
  • dihamilton-US
  • Newbie
  • 12033 Views
  • 11 replies
  • 3 likes
  • 12033 Views
  • 11 replies
  • 3 likes

Constantly being logged off

I'm constantly being logged off of Spotify on the app. I wouldn't mind it as much but I lose all my offline playlists and it takes a while to download them all again. Any help?

  • Newbie
  • I'm constantly being logged off of Spotify on the app. I wouldn't mind it as much but I lose all my offline playlists and it takes a while to download them all again. Any help?
  • osornios
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

When will see the Queue list on iPad?

Why the queue list is still missing on iPad?it's very annoying to not see, edit or remove song in queue.

  • Newbie
  • Why the queue list is still missing on iPad? it's very annoying to not see, edit or remove song in queue. 
  • Jordi
  • Community Legend
  • 1212 Views
  • 1 replies
  • 2 likes
  • 1212 Views
  • 1 replies
  • 2 likes

App Store says it's installed but really isn't

So, I tried installing the newest Spotify app on my iPhone 5s but it doesn't show up on my main screen. But when I go to the app store and search it, the store tells me that it's installed. Instead of having an install option, it just says open, but ...

  • Newbie
  • So, I tried installing the newest Spotify app on my iPhone 5s but it doesn't show up on my main screen.  But when I go to the app store and search it, the store tells me that it's installed. &nb...
  • JonMc
  • Newbie
  • 42039 Views
  • 7 replies
  • 3 likes
  • 42039 Views
  • 7 replies
  • 3 likes

Songs won't download for offline use

I'm trying to download my songs (all songs not a playlist) for offline use but when I enable for offline use, nothing happens and then switches itself off. I have 9.6GB which is more than enough for all of my music.

  • Casual Listener
  • I'm trying to download my songs (all songs not a playlist) for offline use but when I enable for offline use, nothing happens and then switches itself off. I have 9.6GB which is more than enough for ...
  • cboard124
  • Casual Listener
  • 536 Views
  • 3 replies
  • 0 likes
  • 536 Views
  • 3 replies
  • 0 likes

Local file

Hi, I can't put local files on my Spotify though I followed the guide. help me please

  • Casual Listener
  • Hi, I can't put local files on my Spotify though I followed the guide. help me please
  • maiellod
  • Casual Listener
  • 524 Views
  • 4 replies
  • 0 likes
  • 524 Views
  • 4 replies
  • 0 likes