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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 136533 Views
  • 503 replies
  • 108 likes
  • 136533 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 94788 Views
  • 19 replies
  • 38 likes
  • 94788 Views
  • 19 replies
  • 38 likes

Superuser Contribution Your Music is not able to go offline...

Your Music (Dutch: Nummers) is not able to go offline... If I turn on 'Offline beschikbaar', the download won't start. The only thing I can do is look for a playlist and turn it offline. I'm on iOS 9.3.3, latest Spotify version downloaded. Thanks for...

  • Casual Listener
  • Your Music (Dutch: Nummers) is not able to go offline... If I turn on 'Offline beschikbaar', the download won't start. The only thing I can do is look for a playlist and turn it offline.   I'm...
  • meahtenoha
  • Spotify
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't go Online

My Spotify app won't go online even through it is offline. It won't let me look up something if I'm online saying I need to connect online when I am.

  • Casual Listener
  • My Spotify app won't go online even through it is offline. It won't let me look up something if I'm online saying I need to connect online when I am.
  • meahtenoha
  • Spotify
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Your Daily Mix playlist

My girlfriend has it on her account that I pay for. I do not. Why? In fact she has two? I'm not happy.

  • Newbie
  • My girlfriend has it on her account that I pay for. I do not. Why? In fact she has two? I'm not happy.
  • Hubo
  • Community Legend
  • 661 Views
  • 1 replies
  • 0 likes
  • 661 Views
  • 1 replies
  • 0 likes

Acconunt Spotify Problem

I have an account in the premium Spotify, but the application is appearing to have a free account, and it is preventing me from hearing my offline music, already I checked the site and my account is regular premium, do not understand why the applicat...

  • Newbie
  • I have an account in the premium Spotify, but the application is appearing to have a free account, and it is preventing me from hearing my offline music, already I checked the site and my account is ...
  • user-removed
  • Not applicable
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Why won't my playlist of local files download to my iPhone?

I have made a playlist of 6 songs from my local files on my laptop in Spotify and am not trying to get them to play on my iPhone. The phone is connected to the same wifi as my laptop. I have launched Spotify on both devices. I have pressed the Availa...

  • Casual Listener
  • I have made a playlist of 6 songs from my local files on my laptop in Spotify and am not trying to get them to play on my iPhone.     The phone is connected to the same wifi as my laptop...
  • 578 Views
  • 0 replies
  • 0 likes
  • 578 Views
  • 0 replies
  • 0 likes

A brief overview of History

Can someone point me to a source of information and help me understand History on Spotify. 1. If I use a Spotify Running playlist, using my iOS device, at the end of the run how can I view the history of the songs played? 2. If I used an existing pla...

  • Regular
  • Can someone point me to a source of information and help me understand History on Spotify.   1. If I use a Spotify Running playlist, using my iOS device, at the end of the run how can I view t...
  • Fairorth
  • Regular
  • 997 Views
  • 2 replies
  • 0 likes
  • 997 Views
  • 2 replies
  • 0 likes

My music won't play

When I have full internet connection Spotify won't let me play my music, and it blocks my music off, and ALWAYS says that I'm offline

  • Casual Listener
  • When I have full internet connection Spotify won't let me play my music, and it blocks my music off, and ALWAYS says that I'm offline
  • luckyduck115
  • Casual Listener
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes

Songs are deleded from my device

I'm so desperate, a couple days ago I opened Spotify on my iPhone 6 and wanted to listen to my downloaded songs. But in neither in the "Songs" nor in the "Album" nor in the "Artist" folder were any songs at all anymore. My playlists were still there ...

  • Newbie
  • I'm so desperate, a couple days ago I opened Spotify on my iPhone 6 and wanted to listen to my downloaded songs. But in neither in the "Songs" nor in the "Album" nor in the "Artist" folder were any s...
  • mzwagemakers
  • Roadie
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Update account

Hi!My account seems to have lost most of the songs i had, it is like the one i had 2 years ago!! Anyone can help?Thanks!!Xx

  • Newbie
  • Hi! My account seems to have lost most of the songs i had, it is like the one i had 2 years ago!! Anyone can help? Thanks!! Xx
  • osornios
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Downloaded songs don't appear in library

I paid to use this app and to listen to downloaded songs offline... Recently my library becomes empty. Sometimes they randomly come back but for the most part everything is gone.. Anyone else have this problem??? Pretty frustrating.

  • Newbie
  • I paid to use this app and to listen to downloaded songs offline... Recently my library becomes empty. Sometimes they randomly come back but for the most part everything is gone.. Anyone else have th...
  • osornios
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Solved!! Bottom menu bar

Hi,When can we in Norway expect a bottom menu bar instead of hamburger bar on our iPhone`s. Best regardsDraagen

  • Visitor
  • Hi, When can we in Norway expect a bottom menu bar instead of hamburger bar on our iPhone`s.   Best regards Draagen
  • oscitare
  • Composer
  • 3935 Views
  • 4 replies
  • 0 likes
  • 3935 Views
  • 4 replies
  • 0 likes

Spotify iOS 4(I Read up.)

Hey all, So I've read up on this problem I'm having, I have seen that Spotify for iOS4 as an app had been removed and the normal Spotify app should recognize your iOS version and download the compatible version of spotify. Sadly this does not seem to...

  • Casual Listener
  • Hey all,   So I've read up on this problem I'm having, I have seen that Spotify for iOS4 as an app had been removed and the normal Spotify app should recognize your iOS version and download ...
  • fred_phil
  • Newbie
  • 3633 Views
  • 8 replies
  • 0 likes
  • 3633 Views
  • 8 replies
  • 0 likes

Bought premium not getting premium

I bought premium on my Apple iTunes app, like I always do and it's not connecting to my Spotify. I always log in the same- through Facebook but it's not working this time and on the Spotify app it says I have free. But in iTunes I have premium

  • Casual Listener
  • I bought premium on my Apple iTunes app, like I always do and it's not connecting to my Spotify. I always log in the same- through Facebook but it's not working this time and on the Spotify app it sa...
  • oscitare
  • Composer
  • 792 Views
  • 3 replies
  • 0 likes
  • 792 Views
  • 3 replies
  • 0 likes

Offline music

I just updated to Spotify premium and my playlists should be able for me even if I don't have internet connection. Spotify on my Iphone keep asking me to log in whenever I don't have internet connection. is there anybody here know how to deal with it...

  • Newbie
  • I just updated to Spotify premium and my playlists should be able for me even if I don't have internet connection. Spotify on my Iphone keep asking me to log in whenever I don't have internet connect...
  • jcddavid
  • Newbie
  • 523 Views
  • 3 replies
  • 0 likes
  • 523 Views
  • 3 replies
  • 0 likes

Can't go Online

My app won't let me go online even though it is not offline. It won't let me look up artists when in online saying I am offline, in which I am not. I need help

  • Casual Listener
  • My app won't let me go online even though it is not offline. It won't let me look up artists when in online saying I am offline, in which I am not. I need help
  • pinen83
  • Music Fan
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

7 day free trial ad

I tried my 7 day trial on premium and After that, After each song there is an ad. This really sucks.

  • Newbie
  • I tried my 7 day trial on premium and After that, After each song there is an ad. This really sucks.
  • osornios
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

iPad App Queue Management

Can the function to view and edit the up next queue be added to the iPad app? It seems a lot of users would like this feature and it already exists on the iPhone version so should surely be quite straightforward? Many thanks and look forward to seein...

  • Casual Listener
  • Can the function to view and edit the up next queue be added to the iPad app?   It seems a lot of users would like this feature and it already exists on the iPhone version so should surely be ...
  • noz84
  • Casual Listener
  • 671 Views
  • 4 replies
  • 0 likes
  • 671 Views
  • 4 replies
  • 0 likes

Ajudaaa

Paguei o Boleto no dia 29 e ainda não liberaram o premium.Obs: o Boleto foi aprovado no dia 30

  • Casual Listener
  • Paguei o Boleto no dia 29 e ainda não liberaram o premium. Obs: o Boleto foi aprovado no dia 30
  • Bittencourt
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes