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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 137043 Views
  • 503 replies
  • 108 likes
  • 137043 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 94959 Views
  • 19 replies
  • 38 likes
  • 94959 Views
  • 19 replies
  • 38 likes

Ajudaaa

Paguei o Boleto no dia 29 e ainda não liberaram o premium.Obs: o Boleto foi aprovado no dia 30

  • Casual Listener
  • Paguei o Boleto no dia 29 e ainda não liberaram o premium. Obs: o Boleto foi aprovado no dia 30
  • Bittencourt
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Logging In

I moved to Okinawa, Japan and downloaded Spotify and I've been using it, free, for a year and a half. All of a sudden about 3 months ago I tried logging in and a notice pops up saying I can't use Spotify for more than 14 days abroad? In my settings m...

  • Newbie
  • I moved to Okinawa, Japan and downloaded Spotify and I've been using it, free, for a year and a half. All of a sudden about 3 months ago I tried logging in and a notice pops up saying I can't use Spo...
  • Maxim
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

behind the lyrics

My spotify account is fully updated and I do not get behind the lyrics. I have an iphone 6 plus, premium subscription and I do not get the same behind the lyrics option as my friends. Do you know why this is? Thanks

  • Casual Listener
  • My spotify account is fully updated and I do not get behind the lyrics.  I have an iphone 6 plus, premium subscription and I do not get the same behind the lyrics option as my friends.  Do ...
  • jeffreypaz11
  • Casual Listener
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Solved!! Help song does not show up or play

I've been trying to play a new song that's just been released and it doesn't play. When I try to download it, my app crashes. The name doesn't even pop up when I tap it on my iPhone. It's like it's not loading.My Spotify version is 5.7.0.1055

  • Casual Listener
  • I've been trying to play a new song that's just been released and it doesn't play. When I try to download it, my app crashes. The name doesn't even pop up when I tap it on my iPhone. It's like it's n...
  • Hubo
  • Community Legend
  • 732 Views
  • 4 replies
  • 0 likes
  • 732 Views
  • 4 replies
  • 0 likes

Problems loading Spotify app on iPhone 6s

Hi, I'm unable to download Spotify on my new phone - it's a iPhone 6s and has over 5GB space. Can anyone help ?

  • Casual Listener
  • Hi, I'm unable to download Spotify on my new phone - it's a iPhone 6s and has over 5GB space. Can anyone help ?
  • Spaceboy88
  • Roadie
  • 861 Views
  • 3 replies
  • 0 likes
  • 861 Views
  • 3 replies
  • 0 likes

Solved!! No art work with Saved albums

Hello, I have problem with spotify on my iphone 6, When I save music I lose the art work in full screen. I'm not even in offline mode just when I download album the artwork is gone.. any ideas ? thx

  • Casual Listener
  • Hello,   I have problem with spotify on my iphone 6, When I save music I lose the art work in full screen. I'm not even in offline mode just when I download album the artwork is gone.. ...
  • edwardansell
  • Casual Listener
  • 3148 Views
  • 8 replies
  • 3 likes
  • 3148 Views
  • 8 replies
  • 3 likes

Problems loading Spotify app on iPhone 6s

Hi, I'm unable to download Spotify on my new phone - it's a iPhone 6s and has over 5GB space. Can anyone help ?

  • Casual Listener
  • Hi, I'm unable to download Spotify on my new phone - it's a iPhone 6s and has over 5GB space. Can anyone help ?
  • margaret-kraus
  • Gig Goer
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Solved!! Spotify acting strange when in my pocket

I have begun to have this strange thing happening with my Spotify, when I have spotify running on my iPhone 6 while it is in locked mode and I'm out walking, it keeps either pausing / skipping or jump in songs and it's really annoying, I have tried f...

  • Casual Listener
  • I have begun to have this strange thing happening with my Spotify, when I have spotify running on my iPhone 6 while it is in locked mode and I'm out walking, it keeps either pausing / skipping or jum...
  • sprjunior
  • Regular
  • 16768 Views
  • 7 replies
  • 0 likes
  • 16768 Views
  • 7 replies
  • 0 likes

Blacked Out Songs From iTunes Playlist

Hey guys, I'm having a little trouble with my iTunes playlists. I have an iPhone 5 and i just got Spotify. I have the premium trial by the way. But when I imported all of my playlists onto my iPhone, some songs i can play and download, but some songs...

  • Newbie
  • Hey guys, I'm having a little trouble with my iTunes playlists. I have an iPhone 5 and i just got Spotify. I have the premium trial by the way. But when I imported all of my playlists onto my iPhone,...
  • mzwagemakers
  • Roadie
  • 885 Views
  • 1 replies
  • 0 likes
  • 885 Views
  • 1 replies
  • 0 likes

Removing a stereo receiver with Spotify from my devices

I was recently over at my older sister's house and she has a Pioneer or Denon Stereo receiver with built in Spotify. Her equipment keeps showing up on my devices. I want to completely remove it. How do I remove her receiver from my devices. I actuall...

  • Newbie
  • I was recently over at my older sister's house and she has a Pioneer or Denon Stereo receiver with built in Spotify. Her equipment keeps showing up on my devices. I want to completely remove it. How ...
  • osornios
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Quick way to remove downloaded songs

Is there a quick way to see what songs/albums are saved offline so you can quickly make then un-offline to take them off your phone? Thanks

  • Casual Listener
  • Is there a quick way to see what songs/albums are saved offline so you can quickly make then un-offline to take them off your phone? Thanks
  • osornios
  • Spotify Star
  • 1484 Views
  • 3 replies
  • 0 likes
  • 1484 Views
  • 3 replies
  • 0 likes

Cant login on my Iphone

Hi i could log into my account online however when i try to login on the app on my phone it gives me the login failed message. What to do?

  • Newbie
  • Hi i could log into my account online however when i try to login on the app on my phone it gives me the login failed message.      What to do?  
  • osornios
  • Spotify Star
  • 686 Views
  • 1 replies
  • 0 likes
  • 686 Views
  • 1 replies
  • 0 likes

Discover weekly doesn't play

For the last 2 days I can always only play one song on my discover weekly before it switches to another playlist again. I tried the following:1 shuffle my discover weekly - didn't work2 try to forward all songs that seem to be in my waiting list to g...

  • Newbie
  • For the last 2 days I can always only play one song on my discover weekly before it switches to another playlist again. I tried the following: 1 shuffle my discover weekly - didn't work 2 try to fo...
  • Spaceboy88
  • Roadie
  • 1223 Views
  • 1 replies
  • 0 likes
  • 1223 Views
  • 1 replies
  • 0 likes

random play

I changed from free to premium thinking that automatic random play would go away.It hasn't. When I listen to an album it only does random play. How do I stop random play ?

  • Newbie
  • I changed from free to premium thinking that automatic random play would go away. It hasn't. When I listen to an album it only does random play. How do I stop random play ?
  • DylanDakota
  • Roadie
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Songs don't show up in albums

No songs will show up in my albums, I have tried to delete and reinstall the app multiple times. However, songs do show up in my playlists. What seems to be the issue?Note: this has happened before, but deleting the app and reinstalling worked, unlik...

  • Newbie
  • No songs will show up in my albums, I have tried to delete and reinstall the app multiple times. However, songs do show up in my playlists. What seems to be the issue? Note: this has happened before...
  • mzwagemakers
  • Roadie
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Listening offline

First of all, I know this isn't really the right sub-forum but no one answered the post on the off-topic sub-forum.At the end of the year, when Spotify tells you how many hours of music you have streamed in the year, does listening to music offline c...

  • Roadie
  • First of all, I know this isn't really the right sub-forum but no one answered the post on the off-topic sub-forum. At the end of the year, when Spotify tells you how many hours of music you have st...
  • AdLadz
  • Roadie
  • 813 Views
  • 3 replies
  • 0 likes
  • 813 Views
  • 3 replies
  • 0 likes

Solved!! Top artists aren't there

Hello, I have the setting on for spotify to show my recently played artists, but when my friend checked out my profile on his phone, it didn't show anything.Please could someone check my profile to see if it's there for you?Checking on phone and comp...

  • Roadie
  • Hello, I have the setting on for spotify to show my recently played artists, but when my friend checked out my profile on his phone, it didn't show anything. Please could someone check my profile to...
  • AdLadz
  • Roadie
  • 639 Views
  • 2 replies
  • 0 likes
  • 639 Views
  • 2 replies
  • 0 likes

Solved!! Forgetting Facebook account on iOS device

How do I get my iPhone to completely forget about a Facebook account for Spotify. I have logged out of Facebook. I have logged out of Spotify and deleted the app. I have disconnected from Facebook in settings. When I go to login for the Spotify app, ...

  • Casual Listener
  • How do I get my iPhone to completely forget about a Facebook account for Spotify.  I have logged out of Facebook.  I have logged out of Spotify and deleted the app.  I have disconnecte...
  • nandgate
  • Casual Listener
  • 930 Views
  • 2 replies
  • 0 likes
  • 930 Views
  • 2 replies
  • 0 likes

Superuser Contribution No Spotify Connect using iphone app

Hi, so we have teh following problem. We using a spotify family account. My wife owns an iphone, I#m using and android moto g3 phone. For some month we buying a yamaha CRX-N560. Both smartphone works fine with spotify connect and the yamaha CRX. Howe...

  • Newbie
  • Hi,   so we have teh following problem. We using a spotify family account. My wife owns an iphone, I#m using and android moto g3 phone. For some month we buying a yamaha CRX-N560. Both smartph...
  • meahtenoha
  • Spotify
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes