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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43495 Views
  • 15 replies
  • 36 likes
  • 43495 Views
  • 15 replies
  • 36 likes

Solved!! iOS spotify account not transferring

Hello!I bought a new iPhone 6s today and am having probem signing in to my account. I created my account before there was a facebook link so I always have to use my user name instead of linking to facebook. It wont allow me to sign in and when I try ...

  • Newbie
  • Hello! I bought a new iPhone 6s today and am having probem signing in to my account. I created my account before there was a facebook link so I always have to use my user name instead of linking to ...
  • osornios
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

not receiving password reset email

I've tried many times to reset my password and nothing has came into my inbox. I'm typing the email address correctly and it's not going into my junk. Any ideas? I appreciate any help you can offer. Thanks.

  • Newbie
  • I've tried many times to reset my password and nothing has came into my inbox. I'm typing the email address correctly and it's not going into my junk. Any ideas? I appreciate any help you can offer. ...
  • osornios
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Music playlist saving

Can someone help. I have a 16GB iPhone and what I would like to do is when I check the option to play music offline, is there a way I can save all that to the iCloud, instead of on that 16GB memory. Not even sure if I am capable of doing that. I appr...

  • Casual Listener
  • Can someone help. I have a 16GB iPhone and what I would like to do is when I check the option to play music offline, is there a way I can save all that to the iCloud, instead of on that 16GB memory. ...
  • osornios
  • Spotify Star
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

premium no me deja pagar

quiero pagar mi spotify premium con itunes osea con una tarjeta y no me deja

  • Newbie
  • quiero pagar mi spotify premium con itunes osea con una tarjeta y no me deja
  • osornios
  • Spotify Star
  • 329 Views
  • 1 replies
  • 1 likes
  • 329 Views
  • 1 replies
  • 1 likes

Saved albums are empty

Hi there!I have a premium account on spotify and I use my iTouch to ad albums and save them in order to listen to them when I am offline.However, every single time, when I launch the app, and try to listen to an album, it appears empty and it says "Y...

  • Newbie
  • Hi there! I have a premium account on spotify and I use my iTouch to ad albums and save them in order to listen to them when I am offline. However, every single time, when I launch the app, and...
  • osornios
  • Spotify Star
  • 617 Views
  • 1 replies
  • 0 likes
  • 617 Views
  • 1 replies
  • 0 likes

Help...

I'm unable to select songs to play directly and can't replay or go forward in a playlist. I was able to do this all before.. Can someone please assist

  • Casual Listener
  • I'm unable to select songs to play directly and can't replay or go forward in a playlist. I was able to do this all before.. Can someone please assist
  • Vanessa_ced
  • Casual Listener
  • 348 Views
  • 4 replies
  • 0 likes
  • 348 Views
  • 4 replies
  • 0 likes

Spotify won't play in my Toyota Wigo

Hi Everyone, Just wanted to know if anyone else has experienced this or has an idea on how to fix it. I've been linking my iPhone 6s to my car radio for a month now and it has worked perfectly fine... until a couple of days ago. It suddenly stopped p...

  • Newbie
  • Hi Everyone,   Just wanted to know if anyone else has experienced this or has an idea on how to fix it. I've been linking my iPhone 6s to my car radio for a month now and it has worked perfect...
  • 554 Views
  • 0 replies
  • 0 likes
  • 554 Views
  • 0 replies
  • 0 likes

Playlist is reshuffling?

So I am using Spotify for free and since free users can only play playlists on shuffle I have been doing so. But, whenever I go offline and Spotify reconnects my playlist has been reshuffling. The song that I was listening to last will still be there...

  • Regular
  • So I am using Spotify for free and since free users can only play playlists on shuffle I have been doing so. But, whenever I go offline and Spotify reconnects my playlist has been reshuffling. The so...
  • 690 Views
  • 0 replies
  • 1 likes
  • 690 Views
  • 0 replies
  • 1 likes

Art covers

There's a huge problem with art covers in ios app...They load too slow or they often do not appear at all so you have to close the app and open it again to fix the problem which is very annoying!!! ;(1st, I thought my internet connection was slow, bu...

  • Newbie
  • There's a huge problem with art covers in ios app... They load too slow or they often do not appear at all so you have to close the app and open it again to fix the problem which is very annoying!!!...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Canot log into Ipad app

i'm a premisum member and i cannot log into my ipad app. it tells me it cannot merge with my facebook account. I have a user id and also a password. I cant even log in using my facebook because there is no option to do this.

  • Casual Listener
  • i'm a premisum member and i cannot log into my ipad app.  it tells me it cannot merge with my facebook account.  I have a user id and also a password.  I cant even log in using my face...
  • Giaors
  • Newbie
  • 4295 Views
  • 30 replies
  • 0 likes
  • 4295 Views
  • 30 replies
  • 0 likes

Unknown offline devices

I have two Unknown devices in my account ? What's this ?

  • Roadie
  • I have two Unknown devices in my account ? What's this ?
  • Mnyb
  • Roadie
  • 760 Views
  • 8 replies
  • 0 likes
  • 760 Views
  • 8 replies
  • 0 likes

Solved!! Beat-matching 'party mode' missing on iPhone 6s Plus

Hey all.Tried searching for a solution or device limitiation advice with no joy, so thought I would ask here. On my old iPhone 5 I had the new party mode (with Diplo etc) where you could adjust the mood and the tracks would be mixed together. Since u...

  • Casual Listener
  • Hey all. Tried searching for a solution or device limitiation advice with no joy, so thought I would ask here.   On my old iPhone 5 I had the new party mode (with Diplo etc) where you could...
  • werewolf_fr
  • Casual Listener
  • 821 Views
  • 7 replies
  • 0 likes
  • 821 Views
  • 7 replies
  • 0 likes

Bought Spotify Student

I bought Spotify Student and everything went perfectly but I still dont have the premium access on my Iphone. What should I do?

  • Regular
  • I bought Spotify Student and everything went perfectly but I still dont have the premium access on my Iphone. What should I do?
  • Hubo
  • Community Legend
  • 819 Views
  • 5 replies
  • 0 likes
  • 819 Views
  • 5 replies
  • 0 likes

Spotify takes for ever to open on iPhone 6s

iPhone 6s - Spotify app takes forever to open and when it does, message is "cannot browse while offline" despite having 4G connectivity and interent access. I have reloaded the app but this does not help. Any ideas why?

  • Newbie
  • iPhone 6s  - Spotify app takes forever to open and when it does, message is "cannot browse while offline" despite having 4G connectivity and interent access. I have reloaded the app but this doe...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Songs are gray and not playable

I have been trying to download the album "Acid Rap" by chance the rapper with a Spotify premium account and it won't let me play a song or download it, then play it. I have gone to playback settings but I still can't play it I'm frustrated pls help!!

  • Casual Listener
  • I have been trying to download the album "Acid Rap" by chance the rapper with a Spotify premium account and it won't let me play a song or download it, then play it. I have gone to playback settings ...
  • Bittencourt
  • Spotify Star
  • 948 Views
  • 5 replies
  • 1 likes
  • 948 Views
  • 5 replies
  • 1 likes

Accidentally Deleted Playlist Help

I have an iPhone and this morning my iPhone was unlocked in my pocket and somehow all my songs that I put together over 2 years were all deleted.Am I able to restore my iPhone to a backup from yesterday before this happened so I can get my song playl...

  • Casual Listener
  • I have an iPhone and this morning my iPhone was unlocked in my pocket and somehow all my songs that I put together over 2 years were all deleted. Am I able to restore my iPhone to a backup from ye...
  • Bittencourt
  • Spotify Star
  • 416 Views
  • 3 replies
  • 0 likes
  • 416 Views
  • 3 replies
  • 0 likes

cannot login through facebook

Wanted to buy spotify premium but cannot login it is synced to my facebook account can anyone help?

  • Newbie
  • Wanted to buy spotify premium but cannot login it is synced to my facebook account can anyone help?
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Unable to listen to local files on Iphone

Hi, I downloaded all my local files from my computer to my Iphone and there is a green arrow next to them. But since I've changed the location in which the local files are stored on my pc, all the local files on my phone still have a green arrow but ...

  • Newbie
  • Hi,   I downloaded all my local files from my computer to my Iphone and there is a green arrow next to them. But since I've changed the location in which the local files are stored on my pc, a...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Solved!! Cant detect iPod via USB

i've been trying to synch my iPod with Spotify for the last 2days now.it doesnt matter what i do,the software wont detect the device.I've re.installed the app and the software on my pc but nothing seems to work.I really need a solution for this.I can...

  • Casual Listener
  • i've been trying to synch my iPod with Spotify for the last 2days now.it doesnt matter what i do,the software wont detect the device. I've re.installed the app and the software on my pc but nothing ...
  • aritagabrielleo
  • Newbie
  • 67201 Views
  • 104 replies
  • 15 likes
  • 67201 Views
  • 104 replies
  • 15 likes

continious play

Hello, I was wondering if there is a way to continiously play my all my playlists. I use spotify connect (i phone) to play my ipad hooked up through my different zones in my house. My problem is that when one playlist is over, I have to run upstairs ...

  • Newbie
  • Hello, I was wondering if there is a way to continiously play my all my playlists.  I use spotify connect (i phone) to play my ipad hooked up through my different zones in my house.  My pro...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes