Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
MattSuda
I'm driving a 2016 Chevrolet Cruze LT D2 that I've had now for just over a month, and I have yet to be able to listen to spotify in the car through the Apple CarPlay integration. The app seems to freeze as soon as it connects/opens up. Spotify will s...
Ciao, da qualche mese a questa parte, quando mi collego al wifi di casa con l'iPad Air 2, Spotify non riesce ad andare on line. Le altre app funzionano tutte, in internet navigo tranquillamente tramite safari, su youtube riesco a vedere i video e rie...
On the iPhone 6s Plus, tap and hold track previews cause an app crash. It is instant as soon as I try. This is especially annoying when doing this by accident.running latest release version of Spotify.Using iOS 10, beta 3.
Hello,I' m trying to get some of my playlists available offline. It used to work by just putting offline availability on. Now my device says "waiting for download" and nothing happens. I've got internet connection and enough space on my device.Any ad...
When i press a option for premium owners wich i am it says you have found a premium function. To use it you need to have premium but in my account it says i have premium please help
How do I fix Spotify shuffle so it stops playing the same 10 songs out of 600?
Why can you no longer see elapsed time for a song? Is disappears in a few seconds.
I'm constantly being logged off of Spotify on the app. I wouldn't mind it as much but I lose all my offline playlists and it takes a while to download them all again. Any help?
Why the queue list is still missing on iPad?it's very annoying to not see, edit or remove song in queue.
So, I tried installing the newest Spotify app on my iPhone 5s but it doesn't show up on my main screen. But when I go to the app store and search it, the store tells me that it's installed. Instead of having an install option, it just says open, but ...
I'm trying to download my songs (all songs not a playlist) for offline use but when I enable for offline use, nothing happens and then switches itself off. I have 9.6GB which is more than enough for all of my music.
Hi, I can't put local files on my Spotify though I followed the guide. help me please
How does the offline mode work? If I have downloaded songs to work offline will Spotify choose the downloaded song before streaming? Thus not using mobile data?
There is a problem with party "in the mix" crossfading playlists (e.g. the Tiesto playlist) for me - I am only able to access them on my iPhone. Those playlists are absent on my iPad, and PC (I browse to playlist -> party, they are right there on iPh...
I had a Spotify before and I made a new account on the same iPod so I can get the premium 7 day trial again and it's not popping up... Help? I really need it fast!
Weird bug in the Spotify app for iOS. The radio feature doesn't work at all when connected to 4G, but it'll appear when connected to wifi. This problem has been going on for the past couple months. I had been waiting for an update to address this iss...
My Music Stopps After 21, 53 or 135 seconds. This do it Streaming or Offfline.
Hello,I'm here because I had a problem. I was looking for a song of drake. But what appear to me was terrifying. Instead of viewing the drake's cover I saw the master. I saw master gims. How is it possible to compare drake to the master. Please fix t...
I paid to get premium and my account doesn't change to premium it just stays on free and it already chargedmy bank account the $5 and some odd changehelp please!!!
If Spotify can please check my account , I purchased premium and it still says free , I tried re installing the app , logging out and back in and also restarting the phone help please