Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230397 Views

53 replies

13 likes

  • 230397 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154046 Views

507 replies

108 likes

  • 154046 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107328 Views

19 replies

38 likes

  • 107328 Views
  • 19 replies
  • 38 likes

Cant logged in as premium

Since yesterday our spotify account keeps telling us we are free members. This isnt possible because we are premium members with a family account and the monthly contribution is successfull payed from our bankaccount. Why is this happening? Log out a...

Casual Listener

Since yesterday our spotify account keeps telling us we are free members. This isnt possible because we are premium members with a family account and the monthly contribution is successfull payed fro...

user-removed

Not applicable

389 Views

1 replies

0 likes

premium doesnt work
  • 389 Views
  • 1 replies
  • 0 likes

Spotify premium

My account isn't working and I have premium so someone help thanks.

Visitor

My account isn't working and I have premium so someone help thanks.

user-removed

Not applicable

514 Views

5 replies

0 likes

  • 514 Views
  • 5 replies
  • 0 likes

Solved!! Spotify stops playing after each track

My app on Galaxy 6 stops playing after every track, so I have to bring up the app window and either press play myself, or forward the track, or open and close the app again. Tried restarting my phone and reinstalling the app. It has been doing this f...

Casual Listener

My app on Galaxy 6 stops playing after every track, so I have to bring up the app window and either press play myself, or forward the track, or open and close the app again. Tried restarting my phone...

Ira_jonathan_we

Casual Listener

649 Views

2 replies

0 likes

  • 649 Views
  • 2 replies
  • 0 likes

Problema premium App Store

Tengo un problema al tratar de comprar premium, ya había hecho una transacción antes por un mes de Spotify, y ahora que quiero volver a comprarlo, al darle ''Acceder a Premium'' no me aparece ningún mensaje de la App Store, no me sale ningun mensaje,...

Newbie

Tengo un problema al tratar de comprar premium, ya había hecho una transacción antes por un mes de Spotify, y ahora que quiero volver a comprarlo, al darle ''Acceder a Premium'' no me aparece ningún ...

Jpgchief

Spotify Star

884 Views

1 replies

0 likes

  • 884 Views
  • 1 replies
  • 0 likes

Offline synchronisiert nicht bzw Downloads sind nach 1-2 tagen wieder weg

Ich nutze Spotify jetzt schon sehr langeBin eigentlich auch immer zufrieden gewesen .Nur seit ich Spotify neu installiert habe weil es ein paar Macken hatte, sind meine ganzen Downloads nach 1 bis 2 Tagen wieder weg und ich muss Alles neu auf meine S...

Newbie

Ich nutze Spotify jetzt schon sehr lange Bin eigentlich auch immer zufrieden gewesen . Nur seit ich Spotify neu installiert habe weil es ein paar Macken hatte, sind meine ganzen Downloads nach 1 bi...

mibra

Newbie

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Crashing when downloading

Yesterday (5/27) my songs were downloading and it crashed after it downloads 6-9 songs. I counted and watched it happen 12 times. It's pretty frustrating when I'm listening to great music. It stopped downloading songs eventually and I just went on ab...

Newbie

Yesterday (5/27) my songs were downloading and it crashed after it downloads 6-9 songs. I counted and watched it happen 12 times. It's pretty frustrating when I'm listening to great music. It stopped...

user-removed

Not applicable

307 Views

2 replies

0 likes

  • 307 Views
  • 2 replies
  • 0 likes

Shuffle Doesn't Work

I am not sure if I am the only one experiencing this, but my shuffle does not seem to work properly. First, if I shuffle a large playlist, it seems to play the same songs each time. Second, if I skip a song, it will play it immediately after the next...

Newbie

I am not sure if I am the only one experiencing this, but my shuffle does not seem to work properly. First, if I shuffle a large playlist, it seems to play the same songs each time. Second, if I...

Bittencourt

Spotify Star

547 Views

1 replies

2 likes

  • 547 Views
  • 1 replies
  • 2 likes

Can't connect through Facebook

always connected my iPad to spotify through Facebook. Decided to download spotify on iPhone, tried to connect through FB, error message says "can't connect to Facebook".Would just sign in using username and password but as far as I know I don't have ...

Newbie

always connected my iPad to spotify through Facebook. Decided to download spotify on iPhone, tried to connect through FB, error message says "can't connect to Facebook". Would just sign in using use...

osornios

Spotify Star

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

screen cut off after iPad update

After the latest iPad update, my Spotify screen is cut off as seen on the screenshots. I can't use Spotify properly now, anyone else got this problem?how can I fix it? Can I even fix it or does Spotify need to do another update?if there is no solutio...

Newbie

After the latest iPad update, my Spotify screen is cut off as seen on the screenshots.  I can't use Spotify properly now, anyone else got this problem? how can I fix it? Can I even fix it or d...

yanex72

Newbie

657 Views

1 replies

1 likes

  • 657 Views
  • 1 replies
  • 1 likes

spotify app very slow on IOS 9

For a while now, my spotify app keeps being very slow. On startup, it takes several minutes to go to the homescreen, sometimes it crashes. After that, it reacts very slow. After 5 or 10 minutes the slowness stops and i can listen to music, but most o...

Casual Listener

For a while now, my spotify app keeps being very slow. On startup, it takes several minutes to go to the homescreen, sometimes it crashes. After that, it reacts very slow. After 5 or 10 minutes ...

evissecx

Regular

4978 Views

8 replies

2 likes

  • 4978 Views
  • 8 replies
  • 2 likes

How do I get Spotify premium with iTunes gift card?

Hello, I have an iPhone and I have an iTunes gift card, which I added to my iTunes account. How do I upgrade to Premium using that money in my iTunes account? Like what are the steps. Because I can't find any option in the app for inapp purchases. An...

Regular

Hello, I have an iPhone and I have an iTunes gift card, which I added to my iTunes account. How do I upgrade to Premium using that money in my iTunes account? Like what are the steps. Because I can't...

22vlesrrt2sfw36

Newbie

169203 Views

9 replies

5 likes

  • 169203 Views
  • 9 replies
  • 5 likes

Deleting Songs

Can you delete songs in a group instead of doing each one individually? THanks

Casual Listener

Can you delete songs in a group instead of doing each one individually?   THanks 

Bittencourt

Spotify Star

736 Views

3 replies

0 likes

  • 736 Views
  • 3 replies
  • 0 likes

Resuming playback switches to Apple Music

I'm using bluetooth headphones. If I pause Spotify for too long, (around 10 minutes), pressing play starts Apple Music instead? Anyone have any suggestions for how to stop it? I'm assuming it is something to do with suggested apps on IOS, but I don't...

Roadie

I'm using bluetooth headphones.  If I pause Spotify for too long, (around 10 minutes), pressing play starts Apple Music instead?   Anyone have any suggestions for how to stop it?  I'...

281 Views

0 replies

0 likes

  • 281 Views
  • 0 replies
  • 0 likes

possible to see easely downloaded tunes ?

Hello Spotify users, By downloading tunes or albums, a little green arrow simbolize this action and show what is offline but it it possible to order only downloaded tunes, to see easely what music is available offline ?

Newbie

Hello Spotify users,   By downloading tunes or albums, a little green arrow simbolize this action and show what is offline but it it possible to order only downloaded tunes, to see easely what...

Bittencourt

Spotify Star

791 Views

1 replies

0 likes

display
  • 791 Views
  • 1 replies
  • 0 likes

Solved!! New Update, still old menu

I just downloaded the latest update on my iPhone, but i still have the "old menu" in the upper left corner. When I for example log in with my brothers account on my iPhone, the menu is at the bottom of the screen. What's wrong? I want the menu to app...

Casual Listener

I just downloaded the latest update on my iPhone, but i still have the "old menu" in the upper left corner. When I for example log in with my brothers account on my iPhone, the menu is at the bottom ...

tallinnlane

Regular

4919 Views

20 replies

5 likes

  • 4919 Views
  • 20 replies
  • 5 likes

Not getting push notifications on my iPhone 6

I dont get any push notifications for the notifications I would like to recieve such as new album release, playlists updated, etc. I have gone into my Spotify settings and checked those notification boxes. I have gone into my iPhone notification sett...

Newbie

I dont get any push notifications for the notifications I would like to recieve such as new album release, playlists updated, etc. I have gone into my Spotify settings and checked those notification ...

user-removed

Not applicable

833 Views

1 replies

0 likes

  • 833 Views
  • 1 replies
  • 0 likes

My spotify premium

Missed a payment on spotify premium so I was downgraded to free. However, even after paying to renew premium, my spotify still shows that I am using a free subscription. Already tried deleting and reinstalling the app. Please help so I'm not wasting ...

Newbie

Missed a payment on spotify premium so I was downgraded to free. However, even after paying to renew premium, my spotify still shows that I am using a free subscription. Already tried deleting and re...

osornios

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Spotify really not usable in a social way for Non Facebook users

I don't have facebook.Don't want it - don't want them to have my life. I DO love spotify.I DO want to share my music with firends I have on Spotify. Unfortuneately the entire social engine is build on facebook - and it is really clunky and hardly usu...

Music Fan

  I don't have facebook. Don't want it - don't want them to have my life.   I DO love spotify. I DO want to share my music with firends I have on Spotify.   Unfortuneately the e...

Bittencourt

Spotify Star

384 Views

1 replies

1 likes

  • 384 Views
  • 1 replies
  • 1 likes

Can't pay over app store

Hey, so my english is bad, when here is someone who could help me in german would be great.I hasn't enough money on my app store to pay spotify directly over the app store. So, they downgraded me to free.So i load it today. Now i can't pay. There are...

Casual Listener

Hey, so my english is bad, when here is someone who could help me in german would be great. I hasn't enough money on my app store to pay spotify directly over the app store. So, they downgraded me t...

Kikidoll

Casual Listener

510 Views

2 replies

0 likes

  • 510 Views
  • 2 replies
  • 0 likes

Spotify Premium - How free space from iPhone

Hi, I’m a premium user and I have the Spotify Version: 5.6.0.1110 installed in my iPhone. My problem is that Spotify never clean space, when I change the “offline” setting of the playlist. I also tried to uninstall completely Spotify from the iPhone,...

Regular

Hi,             I’m a premium user and I have the Spotify Version: 5.6.0.1110 installed in my iPhone.        &nb...

wipfly

Newbie

30708 Views

4 replies

0 likes

  • 30708 Views
  • 4 replies
  • 0 likes