Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
73468 Views
16 replies
37 likes

73468 Views
16 replies
37 likes

Not able to share music and message a friend

Hi everyone,I'm really frustrated as my friend n I are already following each other on spotify, but Im not able to search n select his name when I try to share music or playlist to him. His name didnt show up in the box. But this just happened on pho...

SteppLuk
Newbie
Hi everyone, I'm really frustrated as my friend n I are already following each other on spotify, but Im not able to search n select his name when I try to share music or playlist to him. His name di...
2016-07-13 6:00:04 PM
308 Views
0 replies
0 likes

308 Views
0 replies
0 likes

Music stops when I use messages (texts)

Well spotify stops only when i go to messages (texts messages). It continue with all apps excepts messages. Log out and reopen it dont work. Help ? It started after i upgraded my iphone for the newest version (10. Its a beta version)

Steeephanouche
Newbie
Well spotify stops only when i go to messages (texts messages). It continue with all apps excepts messages. Log out and reopen it dont work. Help ? It started after i upgraded my iphone for the newes...
2016-07-12 4:17:06 AM
2016-07-13 5:55:04 PM
LordRollin
Community Legend
695 Views
1 replies
0 likes

695 Views
1 replies
0 likes

Volume on external devise

Every time I connect Spotify to my B&O loudspeakers, the volume is extremely loud. Is there a way to pre-set the volume per devise? Or any other way to avoid ruining my hearing and my loudspeakers? Greatful for help.

Svein3
Newbie
Every time I connect Spotify to my B&O loudspeakers, the volume is extremely loud. Is there a way to pre-set the volume per devise? Or any other way to avoid ruining my hearing and my loudspeaker...
2016-07-12 8:33:24 AM
2016-07-13 5:52:05 PM
LordRollin
Community Legend
298 Views
1 replies
0 likes

298 Views
1 replies
0 likes

Songs won't appear in my local files

Hello, I'm a premium member, mac user and since this morning songs won't appear in my local files even though I double-checked that they are placed in the right folder where Spotify is picking from. Does somebody have the same problem and maybe a sol...

unexplainABEL
Newbie
Hello, I'm a premium member, mac user and since this morning songs won't appear in my local files even though I double-checked that they are placed in the right folder where Spotify is picking from. ...
2016-07-13 5:38:59 PM
277 Views
0 replies
0 likes

277 Views
0 replies
0 likes

Crossfade Not working On Desktop

Hi Everyone,Can't get crossfade to work on the desktop app on my mac. Works perfectly on my iphone! Any ideas? B

bitznbytes
Casual Listener
Hi Everyone, Can't get crossfade to work on the desktop app on my mac. Works perfectly on my iphone! Any ideas? B
2016-07-13 4:08:49 PM
361 Views
0 replies
0 likes

361 Views
0 replies
0 likes

Login Bugs and Wifi glitches

The app has been freezing whenever I try to login on my Iphone 6s, either with facebook or the username. It goes to the loading icon (The square with dots) but can never get past that part of the process. The day before It wouldn't connect to wifi wh...

troyteter00
Casual Listener
The app has been freezing whenever I try to login on my Iphone 6s, either with facebook or the username. It goes to the loading icon (The square with dots) but can never get past that part of t...
2016-07-13 2:57:32 PM
2016-07-13 3:38:42 PM
JamesGB
Gig Goer
419 Views
3 replies
0 likes

419 Views
3 replies
0 likes

Paid for premium

I paid for premium but it still has my thing as free everyone says I might have updated the wrong account but I only have one. It took the money off my iTunes account. Very angry.

maria40
Newbie
I paid for premium but it still has my thing as free everyone says I might have updated the wrong account but I only have one. It took the money off my iTunes account. Very angry.
2016-07-13 3:15:23 AM
2016-07-13 12:55:33 PM
Maxim
Spotify Star
252 Views
1 replies
0 likes

252 Views
1 replies
0 likes

Pay Spotify Premium with Itunes Card

How do i pay for spotify premium on my phone using an itunes card instead of credit

keone921
Newbie
How do i pay for spotify premium on my phone using an itunes card instead of credit
2016-07-13 11:42:44 AM
2016-07-13 12:38:53 PM
Hubo
Community Legend
362 Views
1 replies
0 likes

362 Views
1 replies
0 likes

Album suddenly not available offline any more

Hi All,My albums are saved offline and were available offline until yesterday. Synced 5 days ago.Now when trying to hear them, Spotify says "Du hast noch nichts aus (Albumname) gespeichert. Speichere dieses Album, um es in 'Bibliothek' anzuzeigen. Tr...

Supergrobi1909
Regular
Hi All, My albums are saved offline and were available offline until yesterday. Synced 5 days ago. Now when trying to hear them, Spotify says "Du hast noch nichts aus (Albumname) gespeichert. Speic...
2016-07-13 9:17:56 AM
261 Views
0 replies
0 likes

261 Views
0 replies
0 likes

disable multiple devices

Whenever im listening to Spotify on my iPhone my music is interrupted b/c a few other devices are available for me to listen from (i.e, another iPhone or laptop! how do i "DISABLE" that i dont want to listen to Spotify from someone else's device. At ...

shay_izjz
Newbie
Whenever im listening to Spotify on my iPhone my music is interrupted b/c a few other devices are available for me to listen from (i.e, another iPhone or laptop! how do i "DISABLE" that i dont want t...
2016-07-13 3:46:25 AM
2016-07-13 9:17:39 AM
dylan_grey
Roadie
7516 Views
1 replies
1 likes

7516 Views
1 replies
1 likes

Solved!! Offline syncing pauses because Spotify goes idle

Have this problem every time I sync a long playlist. An error message occurs: "Spotify has paused syncing your offline playlists since it's currently idle. Open Spotify to resume syncing." Now I can't really sit and wait and be inside the app if I sy...

fast
Newbie
Have this problem every time I sync a long playlist. An error message occurs: "Spotify has paused syncing your offline playlists since it's currently idle. Open Spotify to resume syncing."...
2015-02-06 5:39:26 PM
2016-07-13 6:43:28 AM
Mnyb
Roadie
17327 Views
2 replies
0 likes

17327 Views
2 replies
0 likes

problems with my Premium signature

My premium subscription was canceled, but the bill was paid, and I'm not understanding why she didn't return to work. I really need my account back, because I have to make my travels and I want to listen to music. Besides several other reasons I like...

laubene12
Newbie
My premium subscription was canceled, but the bill was paid, and I'm not understanding why she didn't return to work. I really need my account back, because I have to make my travels and I want to li...
2016-07-13 4:58:40 AM
319 Views
0 replies
0 likes

319 Views
0 replies
0 likes

Push notifications (lack of)

Hello I have all the push notifications settings turned on (in iOS settings and in the app itself) but I they don't seem to be showing up. For instance when someone adds a track to a collaborative playlist, I get nothing. Whereas everyone else in the...

skluff
Regular
Hello I have all the push notifications settings turned on (in iOS settings and in the app itself) but I they don't seem to be showing up. For instance when someone adds a track to a colla...
2012-11-29 1:00:08 PM
2016-07-13 4:06:43 AM
Fddc99
Newbie
933 Views
4 replies
0 likes

933 Views
4 replies
0 likes

download song with wifi connection but my cell data was bust

I have Iphone 6 and was connected to a wifi and dowloading many playlist.I receive a texto from my compagny of cell and in 1hours or 2 hours I take 3 go on the 3g instead of the wifi... and yes wifi assistance is off.Any Idea?

zackichan
Newbie
I have Iphone 6 and was connected to a wifi and dowloading many playlist. I receive a texto from my compagny of cell and in 1hours or 2 hours I take 3 go on the 3g instead of the wifi... and yes wif...
2016-07-09 4:36:04 AM
2016-07-12 12:52:00 AM
timmieschaap
Composer
522 Views
1 replies
0 likes
data bust

522 Views
1 replies
0 likes

Problems with the payment

I try for three times to get de pay for the premium service but it doesn't change my account, only say free and I don't understand why!!! Please help me! I try with all the methods but It doesn't works

Abeluna25
Newbie
I try for three times to get de pay for the premium service but it doesn't change my account, only say free and I don't understand why!!! Please help me! I try with all the methods but It doesn't wor...
2016-07-12 6:50:45 AM
2016-07-12 12:43:57 AM
osornios
Spotify Star
286 Views
1 replies
0 likes

286 Views
1 replies
0 likes

Solved!! Offline Tracks Gone Unsynched

I opened my Spotify the other day to see all my songs I had synched were suddenly unsynched and it was trying to resync them all. Why would this happen? Most recent iOS iPhone 6S Plus and storage isn't an issue I had over 30GB with synced music on my...

russtm
Roadie
I opened my Spotify the other day to see all my songs I had synched were suddenly unsynched and it was trying to resync them all. Why would this happen? Most recent iOS iPhone 6S Plus and storage isn...
2016-07-12 11:19:19 PM
2016-07-12 12:05:10 AM
JamesGB
Gig Goer
388 Views
1 replies
0 likes

388 Views
1 replies
0 likes

Yamaha RX A550 not visible in devices

Hi there, I purchased my amp in March and never had an issue with connecting to Spotify via wifi at home via MacBook Pro, or 2 different iPhone 6s. Since about 2 weeks the Yamaha is not visible as a device although it is on the network as is able to ...

jareguana
Newbie
Hi there, I purchased my amp in March and never had an issue with connecting to Spotify via wifi at home via MacBook Pro, or 2 different iPhone 6s. Since about 2 weeks the Yamaha is no...
2016-07-12 4:52:06 PM
418 Views
0 replies
1 likes

418 Views
0 replies
1 likes

"Next up"

Why does Spotify add songs to "up next" without me telling it too????

Galagutmann
Casual Listener
Why does Spotify add songs to "up next" without me telling it too????
2016-07-12 1:43:18 PM
2016-07-12 3:41:25 PM
Hubo
Community Legend
541 Views
3 replies
1 likes

541 Views
3 replies
1 likes

Spotify constantly pauses when listening through headphones on iPhone

I use Pioneer headphones with my iPhone 6 and when listening to music from the Spotify app, it will constantly pause and then start playing again - mostly this happens when I put it in my pocket / face the phone down in my hand. Sometimes the track w...

MLW2
Newbie
I use Pioneer headphones with my iPhone 6 and when listening to music from the Spotify app, it will constantly pause and then start playing again - mostly this happens when I put it in my pocket / fa...
2016-07-12 10:53:09 AM
364 Views
0 replies
1 likes

364 Views
0 replies
1 likes

Solved!! Being charged in wrong currency

I have been a Premium subscriber for quite some time now, but just found out on my credit card statement that Spotify has been charging me USD14.90 per month instead of MYR14.90 per month as stated on my account details.This means Spotify has been ch...

KevinMY
Casual Listener
I have been a Premium subscriber for quite some time now, but just found out on my credit card statement that Spotify has been charging me USD14.90 per month instead of MYR14.90 per month as sta...
2016-07-12 7:52:37 AM
2016-07-12 8:08:46 AM
KevinMY
Casual Listener
677 Views
2 replies
0 likes

677 Views
2 replies
0 likes

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