Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68838 Views
  • 16 replies
  • 37 likes
  • 68838 Views
  • 16 replies
  • 37 likes

Playing with usb in car with iPhone 6

Spotify won't play in my when connected via sub cable. Other Spotify members with iPhone are able to play in my car. Is there a setting on iPhones that must be set a certain way for Spotify to work?

  • Casual Listener
  • Spotify won't play in my when connected via sub cable. Other Spotify members with iPhone are able to play in my car. Is there a setting on iPhones that must be set a certain way for Spotify to work?
  • 424 Views
  • 0 replies
  • 0 likes
  • 424 Views
  • 0 replies
  • 0 likes

Spotify not working

Please help! My Spotify just stopped working out of the blue. It plays a single song and stops playing when I hit next, it shows the next song but remains at 0:00. I've tried logging out of my account and reinstalling but nothing works. Works fine on...

  • Newbie
  • Please help! My Spotify just stopped working out of the blue. It plays a single song and stops playing when I hit next, it shows the next song but remains at 0:00. I've tried logging out of my accoun...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

My spotify premium account doesn't work

Hi everyone! I just paid for the premium version on my iPhone trough the apple service and my Spotify account still on free version.

  • Newbie
  • Hi everyone! I just paid for the premium version on my iPhone trough the apple service and my Spotify account still on free version.
  • osornios
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

How do you see which songs are available offline? (My iPad data is full due to this reason)

I would love to be able to see in one location- how many songs have been downloaded and are available offline. So I can remove some and have more room on my iPad! Any tips here?

  • Newbie
  • I would love to be able to see in one location- how many songs have been downloaded and are available offline. So I can remove some and have more room on my iPad!    Any tips here? 
  • osornios
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Playlist problems

I can't find my playlists after a recent update. However, when I go running with my Nike Running App, I can still select them because it's connected to my Spotify Premium account.Also, when I log out and log in again, Spotify tells me I have a Free a...

  • Visitor
  • I can't find my playlists after a recent update. However, when I go running with my Nike Running App, I can still select them because it's connected to my Spotify Premium account. Also, when I log o...
  • osornios
  • Spotify Star
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Solved!! Search Function in Offline mode

Hello, i am a (mostly)happy Premium suscriber to the spotify service. I am using an Iphone 4s with 6,1,3 ios. currently, as a paying suscriber have two app choices. the spotify 4iOS app, and the Spotify app. It seems to me that the Spotify app has a ...

  • Casual Listener
  • Hello, i am a (mostly)happy Premium suscriber to the spotify service. I am using an Iphone 4s with 6,1,3 ios. currently, as a paying suscriber have two app choices. the spotify 4iOS app, and the Spot...
  • hanacarl3
  • Newbie
  • 13799 Views
  • 17 replies
  • 4 likes
  • 13799 Views
  • 17 replies
  • 4 likes

Music interrupted during play&shuffle mode

While I'm listening to my local offline music, the music is interrupted everytime any song ends, even the shuffle button is activated. What is happening?

  • Newbie
  • While I'm listening to my local offline music, the music is interrupted everytime any song ends, even the shuffle button is activated. What is happening?
  • dylan_grey
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

The app is in offline mode in wi-fi, but it works on 3G

Hi all,today I've started the 3months premium period and downloaded the Spotify app on my iPhone 4S, but sadly it just works on 3G/mobile connection. Instead, if I run it under my home wi-fi, it just stays in offline mode trying to connect without su...

  • Regular
  • Hi all, today I've started the 3months premium period and downloaded the Spotify app on my iPhone 4S, but sadly it just works on 3G/mobile connection. Instead, if I run it under my home wi-fi, it ju...
  • kikkodedo
  • Regular
  • 686 Views
  • 3 replies
  • 0 likes
  • 686 Views
  • 3 replies
  • 0 likes

Log in with Facebook failed

When I tried to log in (because of unknown reasons I was kicked out of Spotify) it said "you already authorized Spotify". But when I clicked "ok" an error 404 came. Since then I'm not able to log in or change Facebook accounts or anything. It's just ...

  • Newbie
  • When I tried to log in (because of unknown reasons I was kicked out of Spotify) it said "you already authorized Spotify". But when I clicked "ok" an error 404 came. Since then I'm not able to log in ...
  • 471 Views
  • 0 replies
  • 0 likes
  • 471 Views
  • 0 replies
  • 0 likes

Spotify stops playing

Description Spotify stops playing (although it says it is still in play mode) within seconds of me starting a song. Will not even play next song. A more detailed description, using numbered steps 1. First I opened the app 2. Then I pressed play 3. It...

  • Casual Listener
  • Description Spotify stops playing (although it says it is still in play mode) within seconds of me starting a song. Will not even play next song.   A more detailed description, using numbe...
  • design42
  • Newbie
  • 4692 Views
  • 13 replies
  • 3 likes
  • 4692 Views
  • 13 replies
  • 3 likes

I update my account and it's not working

I updated my account information with Apple and it has not worked

  • Casual Listener
  • I updated my account information with Apple and it has not worked
  • VonettaT
  • Casual Listener
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Spotify familie

Hoe kan het dat als ik spotify family heb ik wel steeds de melding krijg of ik op iemands anders toestel wil luisteren die ook deel uit maakt van dat abonnement?

  • Newbie
  • Hoe kan het dat als ik spotify family heb ik wel steeds de melding krijg of ik op iemands anders toestel wil luisteren die ook deel uit maakt van dat abonnement?
  • Hubo
  • Community Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

How to change Facebook accounts

When I installed Spotify on my iPhone yesterday I linked it to the wrong Facebook account. I can't find a way to change Spotify to now use a different Facebook account (on my iPhone). Any suggestions?

  • Casual Listener
  • When I installed Spotify on my iPhone yesterday I linked it to the wrong Facebook account. I can't find a way to change Spotify to now use a different Facebook account (on my iPhone). Any suggestions?
  • JHT
  • Newbie
  • 23981 Views
  • 29 replies
  • 2 likes
  • 23981 Views
  • 29 replies
  • 2 likes

Random suggested songs

I've been using Spotify free for probably over a year now but just today while listening to The Lonely Island on shuffle, random Top 40 songs were popping in as "suggested songs". I use Spotify as single-artist stations, any suggestions on how to cur...

  • Newbie
  • I've been using Spotify free for probably over a year now but just today while listening to The Lonely Island on shuffle, random Top 40 songs were popping in as "suggested songs". I use Spotify as si...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

spotify on ipod- NO DEVICES TAB

I was trying to sync my songs onto my older ipod (there are instructions for this process online), but in the current version of spotify there is no deviced tab under which to select my ipod. is there any other way to get my music on the ipod? when i...

  • Newbie
  • I was trying to sync my songs onto my older ipod (there are instructions for this process online), but in the current version of spotify there is no deviced tab under which to select my ipod. is ther...
  • bwarren97
  • Regular
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Solved!! from free to premium

Hello,first of all, sorry if my english isn't that good i'm from germany.i used spotify premium for ca 2 years now and i payed it over itunes. yesterday when it would extend automatically i didn't have enough money and clicked downgrade to free so i ...

  • Newbie
  • Hello, first of all, sorry if my english isn't that good i'm from germany. i used spotify premium for ca 2 years now and i payed it over itunes. yesterday when it would extend automatically i ...
  • osornios
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

I can't go premium from the app

I love the app but when I go to upgrade to premium I can only do it from the Apple Store currency not from your website but only from the App so right now I can't listen to my favourite music in my order because I can't find a "upgrade to premium" in...

  • Newbie
  • I love the app but when I go to upgrade to premium I can only do it from the Apple Store currency not from your website but only from the App so right now I can't listen to my favourite music in my o...
  • osornios
  • Spotify Star
  • 623 Views
  • 1 replies
  • 0 likes
  • 623 Views
  • 1 replies
  • 0 likes

Make the Artist's Name Bigger/Brighter on Locked Screen (iPhone)

The artist's name on the locked screen is too tiny and grey. If I'm running, for example, which is when I mostly used Spotify, I have to unlock the phone to see who the artist is, or stop running. Instead of pale gray make it blue or something. I mea...

  • Regular
  • The artist's name on the locked screen is too tiny and grey.  If I'm running, for example, which is when I mostly used Spotify, I have to unlock the phone to see who the artist is, or stop runni...
  • osornios
  • Spotify Star
  • 688 Views
  • 1 replies
  • 2 likes
  • 688 Views
  • 1 replies
  • 2 likes

Recently played artists under me tab not updating

Looked all over the forums for an answer. Under the me tab, my recently played artists have not updated in over three weeks. Same thing when I go to a friends profile. Is this a known issue? It seemed to happen when the the top ten track disappeared.

  • Casual Listener
  • Looked all over the forums for an answer. Under the me tab, my recently played artists have not updated in over three weeks. Same thing when I go to a friends profile. Is this a known issue? It s...
  • brinke
  • Regular
  • 16123 Views
  • 107 replies
  • 13 likes
  • bugs
  • 16123 Views
  • 107 replies
  • 13 likes