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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36762 Views
  • 15 replies
  • 36 likes
  • 36762 Views
  • 15 replies
  • 36 likes

Merge Spotify and iTunes playlists

If I import my iTunes playlists into Spotify to play offline will each track be dulipcated on my phone / take up double the space? Basically, I'd like to add tracks that are already on my phone in iTunes to playlists on Spotify and then be able to pl...

  • Newbie
  • If I import my iTunes playlists into Spotify to play offline will each track be dulipcated on my phone / take up double the space? Basically, I'd like to add tracks that are already on my phone ...
  • 1203 Views
  • 0 replies
  • 0 likes
  • import
    itunes
  • 1203 Views
  • 0 replies
  • 0 likes

Starred Playlist missing on most devices

Hey everyone,I'm having an odd issue where I have a starred playlist via the spotify web app, but only on my work machine(win 10, chrome (play.spotify.com).My phone(ios app), my laptop (osx desktop client) and desktop at home ( win 10 desktop client)...

  • Newbie
  • Hey everyone, I'm having an odd issue where I have a starred playlist via the spotify web app, but only on my work machine(win 10, chrome (play.spotify.com). My phone(ios app), my laptop (osx d...
  • mor5735
  • Roadie
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Lyrics

Do you know any lyrics app that works with spotify? S

  • Casual Listener
  • Do you know any lyrics app that works with spotify?   S
  • Benjadsb
  • Newbie
  • 3258 Views
  • 4 replies
  • 0 likes
  • 3258 Views
  • 4 replies
  • 0 likes

Playlists has disappeared and spotify stops playing after a minute

My playlists has all disappeared on my app on my phone, but they are still on my desktop and in the sonos (music play system at our house) app. I allready logged in and out,removed and reinstalled the app. I also checked if i was logged in under the ...

  • Newbie
  • My playlists has all disappeared on my app on my phone, but they are still on my desktop and in the sonos (music play system at our house) app. I allready logged in and out,removed and reinstalled th...
  • Bittencourt
  • Spotify Star
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Can't play all the songs in my play list

HiI can't seem to play the songs in my play list. it will play one song and then skip to a completely different song that I don't even have on my lists. It seems to default to play the next song based on some random shuffle. Can someone please help m...

  • Newbie
  • Hi I can't seem to play the songs in my play list.  it will play one song and then skip to a completely different song that I don't even have on my lists.  It seems to default to play the ...
  • Bittencourt
  • Spotify Star
  • 486 Views
  • 4 replies
  • 0 likes
  • 486 Views
  • 4 replies
  • 0 likes

Syncronise saved albums Web / iOS?

Hopefully this is a simple one, I saved some albums on the web player and was hoping these would appear in my album view on my iPhone but they have not. At first I thought it would just take some time but I've been on Wifi using spotify for 12 hours ...

  • Casual Listener
  • Hopefully this is a simple one, I saved some albums on the web player and was hoping these would appear in my album view on my iPhone but they have not.   At first I thought it would just take...
  • mor5735
  • Roadie
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes

Can't play itunes playlist on my iphone

Hi, I just import my itunes playlists on Spotify, but when i want to listen to them on my iphone, the songs are impossible to play. What can i do? Could you help me?

  • Casual Listener
  • Hi, I just import my itunes playlists on Spotify, but when i want to listen to them on my iphone, the songs are impossible to play.  What can i do? Could you help me?
  • Astame
  • Community Legend
  • 1341 Views
  • 7 replies
  • 0 likes
  • 1341 Views
  • 7 replies
  • 0 likes

Vodafone Premium - IOS Update

Hey guys,So I've got sprint premium attached to my Vodafone contract. For ages it all worked fine, then I had to update the Spotify app (IPhone 6s) and now I'm having trouble.Post update, I had to make a Spotify account and login to the app (never ha...

  • Newbie
  • Hey guys, So I've got sprint premium attached to my Vodafone contract. For ages it all worked fine, then I had to update the Spotify app (IPhone 6s) and now I'm having trouble. Post update, I h...
  • Swanny
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Offline on laptop will download onto iphone also?

When you make a playlist available offline on your computer, does it make it available offline on your phone also? I'm trying to save space on my phone and don't want all the songs to be offline on my phone, but I want the songs available offline for...

  • Newbie
  • When you make a playlist available offline on your computer, does it make it available offline on your phone also? I'm trying to save space on my phone and don't want all the songs to be offline on m...
  • Swanny
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

I cannot use my spotify which i subscribe from singtel in singapore

hi , how can i use my spotify premium whick i subscribe to singtel , i need to know my username and passoword.. my contact number is +6597213654 , recently i log in to fb using my spotify

  • Casual Listener
  • hi , how can i use my spotify premium whick i subscribe to singtel , i need to know my username and passoword.. my contact number is +6597213654 , recently i log in to fb using my spotify
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Free Account won't play shuffle on iPad or iPhone

I am sure this is a settings issue. Sorry for the bother. I cannot get any music to play on my iPhone or iPad. I am using the free account. I can search for artists and playlists and select them. I touch 'shuffle play' and nothing happens. I am onlin...

  • Newbie
  • I am sure this is a settings issue. Sorry for the bother.   I cannot get any music to play on my iPhone or iPad. I am using the free account. I can search for artists and playlists and select ...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Playlist not playing offline

I went to download more music on my premium subscription and the songs were in my list but a dull colour indiciating it wasnt in my list yet, so hit remove downloads thinking my new downloads werent working and my whole list went to the dull colour a...

  • Newbie
  • I went to download more music on my premium subscription and the songs were in my list but a dull colour indiciating it wasnt in my list yet, so hit remove downloads thinking my new downloads werent ...
  • jfert
  • Roadie
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

cannot logging to iPod

I try to logging to my account using iPod, but showing Login Failed, unable to login, either username or password wrong but I trying to login website is working...

  • Casual Listener
  • I try to logging to my account using iPod, but showing Login Failed,  unable to login, either username or password wrong   but I trying to login website is working...
  • jfert
  • Roadie
  • 552 Views
  • 1 replies
  • 0 likes
  • ipod
  • 552 Views
  • 1 replies
  • 0 likes

Solved!! Song on iPhone plays different version of song than on Desktop.

Hi! In my local files I have an older and different version of a song than what is available on the Spotify Servers but whenever I try to listen to this song on my iPhone it keeps playing the newer version that is available.Is there any way to preven...

  • Regular
  • Hi! In my local files I have an older and different version of a song than what is available on the Spotify Servers but whenever I try to listen to this song on my iPhone it keeps playing the newer v...
  • Swanny
  • Community Legend
  • 2287 Views
  • 14 replies
  • 0 likes
  • 2287 Views
  • 14 replies
  • 0 likes

iPhone 6 not downloading playlists-offline mode

Have already reinstalled Spotify. Stuck at Downloading 0 of 92 and does not make progress. Premium account. Thanks.

  • Regular
  • Have already reinstalled Spotify. Stuck at Downloading 0 of 92 and does not make progress. Premium account. Thanks.
  • Pmelasec
  • Regular
  • 866 Views
  • 8 replies
  • 0 likes
  • 866 Views
  • 8 replies
  • 0 likes

Solved!! new uxui

I heard Spotify had a new UXUI, with a navigation bar at the bottom of the scree. Screenshots are available on the iTunes Store.I upgraded / deleted / redownladed / reinstalled the latest version of the app (5.7.0) for iOS but I cannot get this new v...

  • Casual Listener
  • I heard Spotify had a new UXUI, with a navigation bar at the bottom of the scree. Screenshots are available on the iTunes Store. I upgraded / deleted / redownladed / reinstalled the latest version o...
  • Nicolas75
  • Casual Listener
  • 465 Views
  • 2 replies
  • 0 likes
  • 465 Views
  • 2 replies
  • 0 likes

Solved!! Family plan in Canada? Google has it?

I am paying $14.99/mo to Google for the family plan, why am I paying $9.99 per account on Spotify? Should I cancel and just use Google Play exclusively or are you offering a family plan in Canada? Why would you NOT be offering this just because we li...

  • Casual Listener
  • I am paying $14.99/mo to Google for the family plan, why am I paying $9.99 per account on Spotify?  Should I cancel and just use Google Play exclusively or are you offering a family plan in Cana...
  • mor5735
  • Roadie
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Any way to get "now available" email in the App?

This might be more appropriate for the "Ideas" section, but is there a way to get the "now available" email information in the app? Would be great to be able to get a list in reverse chronological order of all albums release by the bands I follow to ...

  • Casual Listener
  • This might be more appropriate for the "Ideas" section, but is there a way to get the "now available" email information in the app? Would be great to be able to get a list in reverse chronological or...
  • mor5735
  • Roadie
  • 639 Views
  • 1 replies
  • 1 likes
  • 639 Views
  • 1 replies
  • 1 likes

Error 404

Whenever I try to log in on my iPhone 5c through facebook or just with my username it says 'Error 404'. I tried reinstalling, rebooting my phone, I got the new update and I disconnected then reconnected spotify from my Facebook but nothing seems to w...

  • Casual Listener
  • Whenever I try to log in on my iPhone 5c through facebook or just with my username it says 'Error 404'. I tried reinstalling, rebooting my phone, I got the new update and I disconnected then reconnec...
  • mor5735
  • Roadie
  • 602 Views
  • 3 replies
  • 0 likes
  • 602 Views
  • 3 replies
  • 0 likes

Solved!! Lost Playlists

My iPhone app wasn't working properly - couldn't play any songs on my playlists on or offline, so I deleted and reinstalled the app but now all my playlists have gone - anyone know how to fix this??

  • Casual Listener
  • My iPhone app wasn't working properly - couldn't play any songs on my playlists on or offline, so I deleted and reinstalled the app but now all my playlists have gone - anyone know how to fix this??
  • davidgrudland1
  • Newbie
  • 3074 Views
  • 42 replies
  • 0 likes
  • 3074 Views
  • 42 replies
  • 0 likes