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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45423 Views
  • 15 replies
  • 36 likes
  • 45423 Views
  • 15 replies
  • 36 likes

Solved!! Songs stutter

I have premium and i'm connected to the internet, but when ever i try to listen to any song download or not it wil skip through the song and only play bits of it. But it works fine on my laptop and phone.

  • Casual Listener
  • I have premium and i'm connected to the internet, but when ever i try to listen to any song download or not it wil skip through the song and only play bits of it. But it works fine on my laptop and p...
  • Aftrueman
  • Casual Listener
  • 750 Views
  • 1 replies
  • 0 likes
  • 750 Views
  • 1 replies
  • 0 likes

My Folder doesn't show up on my Mobile Device

I'm running a Premium Subscription on an old Apple 4S (iOS 9.3.2). I have 1 folder containing multiple playlists that is used for mobile download, I move playlists into and out of this playlist to try and stay within the capacity of the 4S. Everythin...

  • Music Fan
  • I'm running a Premium Subscription on an old Apple 4S (iOS 9.3.2).  I have 1 folder containing multiple playlists that is used for mobile download, I move playlists into and out of this pla...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Ipod touch problem with albums offline

Hi everyone,I ve just got a sixth generation iPod touch and have been trying to save albums for listening in offline mode. They download OK but when I go offline a notice appears saying I need to save the album in question despite it already being ma...

  • Casual Listener
  • Hi everyone, I ve just got a sixth generation iPod touch and have been trying to save albums for listening in offline mode. They download OK but when I go offline a notice appears saying I need to s...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Songs won't download

Okay so basically, in short i go into the songs part, and i slide the download button and then all the green symbols appear next to the songs after a short wait with the loading symbol, when the green thing is done i slide off the download bar, but t...

  • Casual Listener
  • Okay so basically, in short i go into the songs part, and i slide the download button and then all the green symbols appear next to the songs after a short wait with the loading symbol, when the gree...
  • osornios
  • Spotify Star
  • 784 Views
  • 3 replies
  • 1 likes
  • 784 Views
  • 3 replies
  • 1 likes

App Crashing?

So my Spotify app will crash after playing about 3-4 songs. It'll crash after 2 songs during offline mode and if I leave the app open to play music, it'll crash again. I don't know if it's just with me, but it's starting to get irritating, especially...

  • Newbie
  • So my Spotify app will crash after playing about 3-4 songs. It'll crash after 2 songs during offline mode and if I leave the app open to play music, it'll crash again. I don't know if it's just with ...
  • osornios
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Solved!! Quick Scroll Bar for Playlist on (iOS)

This is a super basic feature and it's so frustrating for people with long playlists to scroll down. Please add it asap pretty please!

  • Newbie
  • This is a super basic feature and it's so frustrating for people with long playlists to scroll down. Please add it asap pretty please!
  • Hubo
  • Community Legend
  • 2311 Views
  • 1 replies
  • 0 likes
  • 2311 Views
  • 1 replies
  • 0 likes

Music just stops

I wanted to use playlists during my yoga class. However, the two times I have tried, it just shuts off about 20-30 minutes into the class. Not exactly sure why. I am downloading the playlists and connecting to a stero with bluetooth using my iphone. ...

  • Newbie
  • I wanted to use playlists during my yoga class.  However, the two times I have tried, it just shuts off about 20-30 minutes into the class.  Not exactly sure why.  I am downloadin...
  • 312 Views
  • 0 replies
  • 0 likes
  • PBR&B
  • 312 Views
  • 0 replies
  • 0 likes

Starred playlist not showing up

Hey, so I've got ~80 songs in my "Starred" playlist in my spotify web app, but on iOS it doesn't show up. Whats the matter?

  • Newbie
  • Hey, so I've got ~80 songs in my "Starred" playlist in my spotify web app, but on iOS it doesn't show up. Whats the matter?
  • 388 Views
  • 0 replies
  • 1 likes
  • 388 Views
  • 0 replies
  • 1 likes

Problemas de control desde pionner

Problema de salida de audio por el puerto de carga del iPhone, ya no puedo tener control del spotify desde mi radio de carro pionner

  • Newbie
  • Problema de salida de audio por el puerto de carga del iPhone, ya no puedo tener control del spotify desde mi radio de carro pionner
  • Bittencourt
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Suggested music

My playlist stopped for suggested music, but it won't go back to my playlist

  • Newbie
  • My playlist stopped for suggested music, but it won't go back to my playlist
  • Bittencourt
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

No puedo conectar la cuenta desde mi iphone

Hola, buenos dias, tengo una cuenta premium que acabo de hacer y no puedo enlazarla con mi telefono, ya la he enlazado tambien con un ordenador y con orto movil. Si os pasa pls. echadme un cable Mi numero es el *********

  • Casual Listener
  • Hola, buenos dias, tengo una cuenta premium que acabo de hacer y no puedo enlazarla con mi telefono, ya la he enlazado tambien con un  ordenador y con orto movil.   Si os pasa pls. echadm...
  • osornios
  • Spotify Star
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Why dont spotify work in Australia?

Why dont spotify work in australia after 14 days? Nevr had this isue anywhere before.someone help.

  • Regular
  • Why dont spotify work in australia after 14 days? Nevr had this isue anywhere before. someone help.
  • Ava666
  • Regular
  • 2107 Views
  • 4 replies
  • 0 likes
  • 2107 Views
  • 4 replies
  • 0 likes

Spotify playing songs out of my playlists

When I play some of my playlists, between some songs the Spotify (free version) plays songs that I didn't add in my playlist, songs that aren't even from the same artist/band or genre.I'd like to know if this is a bug, something I can fix or maybe so...

  • Casual Listener
  • When I play some of my playlists, between some songs the Spotify (free version) plays songs that I didn't add in my playlist, songs that aren't even from the same artist/band or genre. I'd like to k...
  • Kbmelo
  • Casual Listener
  • 1246 Views
  • 2 replies
  • 0 likes
  • 1246 Views
  • 2 replies
  • 0 likes

Music pausing in the middle of a song

I have Spotify Premium. Music is pausing in the middle of every song on my iPhone but not on my computer. What is wrong?

  • Casual Listener
  • I have Spotify Premium. Music is pausing in the middle of every song on my iPhone but not on my computer. What is wrong?
  • lovisaaltsater
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Song won't play

I have downloaded Rush's Power Windows album. All songs play fine except The Big Money. It won't play at all. I've tried restarting my iPhone 5s but it's still not working. Is anyone else seeing this issue?

  • Newbie
  • I have downloaded Rush's Power Windows album. All songs play fine except The Big Money. It won't play at all. I've tried restarting my iPhone 5s but it's still not working. Is anyone else seeing this...
  • Hugodls
  • Newbie
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

I have just signed up for Spotify premium on my iPhone - can I acces my playlists & listen on my iPad too? If so, how!?

  • Newbie
  • I have just signed up for Spotify premium on my iPhone - can I acces my playlists & listen on my iPad too? If so, how!?   
  • Hubo
  • Community Legend
  • 873 Views
  • 1 replies
  • 0 likes
  • 873 Views
  • 1 replies
  • 0 likes

lecture aléatoire sur iphone

Bonjour, Peux t'on supprimer le bouton lecture aléatoire, ou au moins le rendre invisible et inactif. Je ne trouve rien sur ce sujet ... c'est désespérant

  • Newbie
  • Bonjour,   Peux t'on supprimer le bouton lecture aléatoire, ou au moins le rendre invisible et inactif. Je ne trouve rien sur ce sujet ... c'est désespérant
  • micl01
  • Newbie
  • 731 Views
  • 1 replies
  • 0 likes
  • 731 Views
  • 1 replies
  • 0 likes

Spotify wurde angehaltenn, da es an einem anderen Ort benuzt wird.

Hallo ZusammenMeine Wiedergabe stoppt regelmässig aufgrund der obenen beschriebenen Meldung. Ich habe mein App neu installiert, alle Geräte gelöscht und mich überall abgemeldet. Ich weiss nicht, was ich noch tun soll, damit dies nicht mehr passiert.I...

  • Newbie
  • Hallo Zusammen Meine Wiedergabe stoppt regelmässig aufgrund der obenen beschriebenen Meldung. Ich habe mein App neu installiert, alle Geräte gelöscht und mich überall abgemeldet. Ich weiss nicht, ...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes