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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30700 Views

40 replies

9 likes

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  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95425 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293853 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123759 Views

19 replies

38 likes

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  • 19 replies
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Spotify doesn't import every song

I'm encountering a problem where Spotify is recognizing local files I have downloaded, but not letting me play a couple of them. I can play them outside of Spotify just fine. Is there a solution to this? In the attachment, the greyed out songs are th...

Casual Listener

I'm encountering a problem where Spotify is recognizing local files I have downloaded, but not letting me play a couple of them. I can play them outside of Spotify just fine. Is there a solution to t...

paledragon64

Casual Listener

1071 Views

4 replies

0 likes

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  • 4 replies
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App crashes after opening

After 30/40 secs I open the app, it crashes no matter what I do: if I start a playlist, if I look through my music or even if I do nothing and simply leave it open whithout even playing music. Tried with Wi-Fi or 4G, tried in aeroplane mode, tried us...

Casual Listener

After 30/40 secs I open the app, it crashes no matter what I do: if I start a playlist, if I look through my music or even if I do nothing and simply leave it open whithout even playing music. Tried ...

CQCar

Newbie

661 Views

1 replies

0 likes

  • 661 Views
  • 1 replies
  • 0 likes

Messages/Songs Sent From Mobile Not Showing

I sent a bunch of songs over to a friend last night for him to add to a joint playlist (since we don't have the option to have a co-op playlist without it being open to the entire world, but that's another topic), and when I when I went to check the ...

Newbie

I sent a bunch of songs over to a friend last night for him to add to a joint playlist (since we don't have the option to have a co-op playlist without it being open to the entire world, but that's a...

670 Views

0 replies

0 likes

message inbox
messages
Mobile
not sending
  • 670 Views
  • 0 replies
  • 0 likes

Songs

Why did a song disappear off my playlist and now cannot locate song to re- download . Song cannot be found

Visitor

Why did a song disappear off my playlist and now cannot locate song to re- download . Song cannot be found

Hubo

Community Legend

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
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Iphone 5S volume goes to max and gets stuck, Screen blinks due to the max volume.

Hi this problem comes and goes, some days the volume goes to max once. And some days like today it is constantly max and freezes there. The problem dissappears completely when i delete the Spotify app, I have had this problem with every IOS so far, a...

Newbie

Hi this problem comes and goes, some days the volume goes to max once. And some days like today it is constantly max and freezes there. The problem dissappears completely when i delete the Spoti...

432 Views

0 replies

0 likes

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How to delete cheked in (without connection) songs

I can't checked in songs anymore because I've reached the max.So I wanted to delete some but I have to do it one by oneDo you kow any other way? Thank you

Casual Listener

I can't checked in songs anymore because I've reached the max. So I wanted to delete some but I have to do it one by one Do you kow any other way?   Thank you 🙂

369 Views

0 replies

0 likes

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What generations of ipod touch will work with spotify (prem)?

I am a premium member and I would like to know what generation should I buy for spotify to work? Will it work on 4th and 5th or only 6th? ALSO another question, is it possible to still have itunes music from itunes on the ipod touch along with the sp...

Newbie

I am a premium member and I would like to know what generation should I buy for spotify to work? Will it work on 4th and 5th or only 6th? ALSO another question, is it possible to still have itunes mu...

MathZ1001

Casual Listener

6269 Views

2 replies

0 likes

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Solved!! Paid for premium through iTunes on my iPhone and my account still says free

Hi I just paid for my account yesterday and my account still say free. I've tried logging out and reinstalling the app but nothing worked. Please help! I pay on my iPhone through my iTunes account, it usually works but it's not working this time.

Casual Listener

Hi I just paid for my account yesterday and my account still say free. I've tried logging out and reinstalling the app but nothing worked. Please help! I pay on my iPhone through my iTunes account, i...

Maxim

Spotify Star

1150 Views

4 replies

0 likes

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  • 4 replies
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Ipod Touch wont download spotify

I have an old ipod touch I have been trying to download spotify on for work (I am an activities coordinator at a retirement home). I have spotify premium. It tells me I need iOS 7.0 or later to download the application. When I try to update my ipod, ...

Newbie

I have an old ipod touch I have been trying to download spotify on for work (I am an activities coordinator at a retirement home). I have spotify premium. It tells me I need iOS 7.0 or later to downl...

fexloguitar

Casual Listener

2521 Views

2 replies

0 likes

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  • 2 replies
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Error: When connecting to DAC volume goes to max (iPad)

For not apparent reason when I connect Spotify from the Devices menu with my external DAC for music playback (Hegel 160 amp) Spotify changes the iPad volume to its maximum setting! The volume limit on my iPad settings doesn't seem to work either. I h...

Visitor

For not apparent reason when I connect Spotify from the Devices menu with my external DAC for music playback (Hegel 160 amp) Spotify changes the iPad volume to its maximum setting! The&nbsp...

612 Views

0 replies

0 likes

  • 612 Views
  • 0 replies
  • 0 likes

How do I get Spotify premium with iTunes gift card?

Hello, I have an iPhone and I have an iTunes gift card, which I added to my iTunes account. How do I upgrade to Premium using that money in my iTunes account? Like what are the steps. Because I can't find any option in the app for inapp purchases. An...

Regular

Hello, I have an iPhone and I have an iTunes gift card, which I added to my iTunes account. How do I upgrade to Premium using that money in my iTunes account? Like what are the steps. Because I can't...

22vlesrrt2sfw36

Newbie

170213 Views

9 replies

5 likes

  • 170213 Views
  • 9 replies
  • 5 likes

No sound iPhone 6, premium account

Dear Spotify,There have been several people wrote about this issue extensively already. But I can't locate any solution offered by your team, if you expect us to fork out for premium subscription, we expect the songs will play. I'm getting no sound, ...

Newbie

Dear Spotify, There have been several people wrote about this issue extensively already. But I can't locate any solution offered by your team, if you expect us to fork out for premium subscription, ...

578 Views

0 replies

0 likes

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Spotify won't play on one of my devices

I have two devices on my Spotify my PlayStation and my iPhone I activated a 7 day premium trial on my iPhone and when it expired I can no longer play music from a playlist on my phone but I can on my PlayStation what do I do

Newbie

I have two devices on my Spotify my PlayStation and my iPhone I activated a 7 day premium trial on my iPhone and when it expired I can no longer play music from a playlist on my phone but I can on my...

Claretal

Newbie

729 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Lost premium although I have it

I have premium acc as ALP-100 from Vodafone but I do not have it at my iphone6.I have used sometimes and all of a sudden I lost it. I have checked from my gsm operator and (many times) and they confirmed that I am still premium acc for Spotify? Whom ...

Newbie

I have premium acc as ALP-100 from Vodafone but I do not have it at my iphone6. I have used sometimes and all of a sudden I lost it. I have checked from my gsm operator and (many times) and they con...

osornios

Spotify Star

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
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Losing offline songs repeatedly

This just started yesterday, but after rebooting my phone, I had been logged out of Spotify and all my offline music had been purged from the cache, meaning it all had to be re-downloaded. Everything downloaded fine yesterday and I used Spotify all d...

Regular

This just started yesterday, but after rebooting my phone, I had been logged out of Spotify and all my offline music had been purged from the cache, meaning it all had to be re-downloaded.  Ever...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Can't login

I have internet connection but I can't login in the iPhone App. I type in the username and passwort, then i loads with the "three points" infinity.What can I do that i works?

Casual Listener

I have internet connection but I can't login in the iPhone App. I type in the username and passwort, then i loads with the "three points" infinity. What can I do that i works?

parvinghofli

Casual Listener

661 Views

3 replies

0 likes

  • 661 Views
  • 3 replies
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Spotify interface

I have kept my Spotify up to date with the latest software but for some reason it will not update the app to the current interface. Where all of the search settings and browse and home are all at the bottom . Mine are still in the top left where you ...

Casual Listener

I have kept my Spotify up to date with the latest software but for some reason it will not update the app to the current interface. Where all of the search settings and browse and home are all at the...

Dwinkle23

Casual Listener

4814 Views

2 replies

0 likes

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  • 2 replies
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No Connection, can't log in

Since yesterday Spotify on iPhone and iPad cannot connect anymore. Followed the advice:restart the app - didn't helphard reboot the device - didn't helpdelete the Spotify App and install it fresh: Now can't log in anymore, obviously no connection to ...

Casual Listener

Since yesterday Spotify on iPhone and iPad cannot connect anymore. Followed the advice: restart the app - didn't help hard reboot the device - didn't help delete the Spotify App and install it fr...

jaempilang

Casual Listener

507 Views

1 replies

0 likes

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  • 1 replies
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Left Premium for Free - now can't play my music!

I'm in iOS and can log into my account no problem but since I stopped my Premium all my music and playlists are there but I can't play them. They are in a very dull white not the true light color. Yes, I logged in and our and I reinstalled the app co...

Casual Listener

I'm in iOS and can log into my account no problem but since I stopped my Premium all my music and playlists are there but I can't play them. They are in a very dull white not the true light color. Ye...

thxmvs

Music Fan

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Songs are not syncing from desktop to iPhone

So I have an older version of Spotify, version 0.8.5.1356. I've never had any major issues, besides sometimes my local files would not sync to my phone, but now I'm having a different problem. I was trying to sync some local files to my phone and imp...

Newbie

So I have an older version of Spotify, version 0.8.5.1356. I've never had any major issues, besides sometimes my local files would not sync to my phone, but now I'm having a different problem. I was ...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes