Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
232701 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
114280 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
443113 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
303988 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hi, I don't know why, but a week ago I changed my modem, and now Spotify can't connect with WiFi. There's no problem with 3G. Where is the problem? New modem or Spotify?Thanks in advance
Hi, I don't know why, but a week ago I changed my modem, and now Spotify can't connect with WiFi. There's no problem with 3G. Where is the problem? New modem or Spotify? Thanks in advance
389 Views
0 replies
0 likes
Hi. When I open spotify free in my PC (windows) or phone (andorid) I can restart listening from the last song/playlist I played in the last session. Why every time I open spotify in the Ipod I have to restart from "zero"? Is there a solution? Thank y...
Hi. When I open spotify free in my PC (windows) or phone (andorid) I can restart listening from the last song/playlist I played in the last session. Why every time I open spotify in the Ipod I have t...
368 Views
0 replies
0 likes
Spotify will not open on my iPhone 6 Plus. Just started to happen today. It will however open in airplane mode. Are there any fixes?
Spotify will not open on my iPhone 6 Plus. Just started to happen today. It will however open in airplane mode. Are there any fixes?
436 Views
0 replies
0 likes
Hi - I am running V 5.7.0.1055 of Spotify (Premium) on an iPhone 6 and all of the album art has disappeared. Is this a bug, and is there a way to get it back? Cheers Robert
Hi - I am running V 5.7.0.1055 of Spotify (Premium) on an iPhone 6 and all of the album art has disappeared. Is this a bug, and is there a way to get it back? Cheers ...
Regular
2025 Views
3 replies
0 likes
I have been trying to get behind the lyrics for months, tried to update my spotofy but there was no updated avalibale, really want behind the lyrics so anyone please help
I have been trying to get behind the lyrics for months, tried to update my spotofy but there was no updated avalibale, really want behind the lyrics so anyone please help
Spotify Star
1474 Views
1 replies
0 likes
Guys, I need help. I've tried logging in to my Facebook account on the Spotify app... but it keeps saying I've already logged on. But my profile picture doesn't show up. And when I try to log in to the desktop version or on the app itself , with Face...
Guys, I need help. I've tried logging in to my Facebook account on the Spotify app... but it keeps saying I've already logged on. But my profile picture doesn't show up. And when I try to log in to t...
Not applicable
1171 Views
4 replies
0 likes
So when I installed my radio in my car (Sony) I got the USB cable in a went to Spotify to play music. But came up with "no music". After weeks of pain I thought let's see if it works with ITunes. And it worked! Then it let Spotify work through USB to...
So when I installed my radio in my car (Sony) I got the USB cable in a went to Spotify to play music. But came up with "no music". After weeks of pain I thought let's see if it works with ITunes. And...
576 Views
0 replies
0 likes
Hi, None of the playlists I've created can be played on my phone and they show up as "empty". I have an iphone 6. They all play fine on my desktop. This happened after I traveled to Taiwan and the app asked me to switch region. Now my mobile and desk...
Hi, None of the playlists I've created can be played on my phone and they show up as "empty". I have an iphone 6. They all play fine on my desktop. This happened a...
540 Views
0 replies
0 likes
I have got 1 years worth of using Spotify Premium on an iPhone, with a premium subscription. I have downloaded a lot of single songs and a few playlists in the library. I have not had an issue listening to any of them offline as they had been downloa...
I have got 1 years worth of using Spotify Premium on an iPhone, with a premium subscription. I have downloaded a lot of single songs and a few playlists in the library. I have not had an issue l...
Roadie
657 Views
1 replies
0 likes
I've been running Spotify on an Apple Ipad II with no problems until recently. The music doesn't playback - it shows the selected song at the bottom of the screen but the song never starts. My internet connection is fine. Also, all of my playlists ha...
I've been running Spotify on an Apple Ipad II with no problems until recently. The music doesn't playback - it shows the selected song at the bottom of the screen but the song never starts. My intern...
Spotify Star
564 Views
3 replies
0 likes
Spotify + Spotify Community... There's been an "idea" open for over a year which was recently changed to inactive: https://community.spotify.com/t5/Live-Ideas/iOS-Music-let-user-set-iPhone-audio-output-level-before-playback/idc-p/1403764#M84787 This ...
Spotify + Spotify Community... There's been an "idea" open for over a year which was recently changed to inactive: https://community.spotify.com/t5/Live-Ideas/iOS-Music-let-user-set-iPh...
383 Views
0 replies
0 likes
Is it just me or my music just freezes after I just play it
Is it just me or my music just freezes after I just play it😡
321 Views
0 replies
0 likes
The song with the Title 1/2 Lovesong doesn't show it's title. See the attached image for more informations.
The song with the Title 1/2 Lovesong doesn't show it's title. See the attached image for more informations.
Not applicable
1038 Views
1 replies
0 likes
I only have ~1k songs that are in playlists where I have marked them to be Available Offline. I have considerably more songs that I have marked as 'Save to Your Music'. My question is: do the songs that you mark as 'Save to Your Music' count against ...
I only have ~1k songs that are in playlists where I have marked them to be Available Offline. I have considerably more songs that I have marked as 'Save to Your Music'. My question is: do...
532 Views
0 replies
0 likes
Hi Spotify team, Thanks for the continued great work you guys do everyday in bringing this amazing experience to your customers. I recently detected a bug, or an issue with the iphone mobile app. I like to listen to white noise while working, and sou...
Hi Spotify team, Thanks for the continued great work you guys do everyday in bringing this amazing experience to your customers. I recently detected a bug, or an issue with the iphone m...
345 Views
0 replies
0 likes
For a while now, my spotify app keeps being very slow. On startup, it takes several minutes to go to the homescreen, sometimes it crashes. After that, it reacts very slow. After 5 or 10 minutes the slowness stops and i can listen to music, but most o...
For a while now, my spotify app keeps being very slow. On startup, it takes several minutes to go to the homescreen, sometimes it crashes. After that, it reacts very slow. After 5 or 10 minutes ...
Regular
5437 Views
8 replies
2 likes
I'm trying to download the app on my iPhone but the icon is stuck at being dimmed with "waiting..." underneath. As far as I know I can't delete and reinstall, whenever I try to delete it from my home screen it doesn't go anywhere. Has anyone found a ...
I'm trying to download the app on my iPhone but the icon is stuck at being dimmed with "waiting..." underneath. As far as I know I can't delete and reinstall, whenever I try to delete it from my home...
Roadie
814 Views
3 replies
0 likes
I have to redownload all my songs when I go offline and they never stay there as soon as I play one song offline it tells me I need to go back online to download my music what am I doing wrong I have premium and I have to redownload my songs everytim...
I have to redownload all my songs when I go offline and they never stay there as soon as I play one song offline it tells me I need to go back online to download my music what am I doing wrong I have...
Roadie
399 Views
1 replies
0 likes
Whenever I go to browse, or search something, or even look at any account, even mine, Spotify says that an error occurred, and to try again. I restarted my iPad, disconnected the pm reconnected the Wi-Fi, deleted the app and got it back. I tried a lo...
Whenever I go to browse, or search something, or even look at any account, even mine, Spotify says that an error occurred, and to try again. I restarted my iPad, disconnected the pm reconnected the W...
Newbie
1933 Views
7 replies
12 likes
