Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 26437 Views
  • 13 replies
  • 33 likes
  • 26437 Views
  • 13 replies
  • 33 likes

Can't download spotify from appstore!

Hi!I deleated spotify to get more space, so i could install the new IOS. Now i cant download the app again, the download doesnt start. I see it on appatore but i just cant get it to start downloading. I can dowload all other different apps on appstor...

  • Casual Listener
  • Hi! I deleated spotify to get more space, so i could install the new IOS. Now i cant download the app again, the download doesnt start. I see it on appatore but i just cant get it to start downloadi...
  • Bittencourt
  • Spotify Star
  • 529 Views
  • 3 replies
  • 0 likes
  • 529 Views
  • 3 replies
  • 0 likes

I've purchased Spotify premium but it's not working

I just bought Spotify Premium just now but when I go to Spotify it's not working. I went to my account overview it said I am on Spotify free. Can someone please help me. I have the transaction bill to proof I bought it.

  • Newbie
  • I just bought Spotify Premium just now but when I go to Spotify it's not working. I went to my account overview it said I am on Spotify free. Can someone please help me. I have the transaction bill t...
  • Chloe101111
  • Newbie
  • 552 Views
  • 2 replies
  • 0 likes
  • purchase problems
  • 552 Views
  • 2 replies
  • 0 likes

Spotify premium

Hi my premium account lapsed and upon trying to re activate my account all I see is my account is free I try to use the download option looked in the store for premium nothing is popping up an option to re activate premium

  • Newbie
  • Hi my premium account lapsed and upon trying to re activate my account all I see is my account is free I try to use the download option looked in the store for premium nothing is popping up an option...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Help

I've ungraded to premium, but am unable to log in the app as says incorrect password. However when I try to get a link sent to my email it won't let me type my email address in. So frustrating. I've paid but can't use it!! I've undated my password no...

  • Newbie
  • I've ungraded to premium, but am unable to log in the app as says incorrect password. However when I try to get a link sent to my email it won't let me type my email address in. So frustrating. I've ...
  • Bittencourt
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Glitch when trying to play song.

Hello.So Ik trying to listen to Illmatic XX, and on disc 2 there are 2 removed songs. When I try to play the ones that aren't removed, tapping on (for example) the third song plays the first, tapping the fifth plays the 3rd, etc, because of the remov...

  • Newbie
  • Hello. So Ik trying to listen to Illmatic XX, and on disc 2 there are 2 removed songs. When I try to play the ones that aren't removed, tapping on (for example) the third song plays the first, t...
  • Bittencourt
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • bug
  • 293 Views
  • 1 replies
  • 0 likes

Solved!! Help with Spotify on my phone

I am able to Spotify on my laptop prefectly. Recently I go to use it on my phone and it'll be loading for about 5sec and then it kicks me out of the app. Not sure why..

  • Casual Listener
  • I am able to Spotify on my laptop prefectly. Recently I go to use it on my phone and it'll be loading for about 5sec and then it kicks me out of the app. Not sure why.. 
  • Bittencourt
  • Spotify Star
  • 593 Views
  • 7 replies
  • 0 likes
  • 593 Views
  • 7 replies
  • 0 likes

Premium won't unlock!!!

I paid for a Spotify premium subscription via iTunes on my phone(settings, view iTunes account, manage subscriptions, and turned on subscription for Spotify) I basically paid for Spotify via my iTunes account and I'm still stuck on free even though I...

  • Newbie
  • I paid for a Spotify premium subscription via iTunes on my phone(settings, view iTunes account, manage subscriptions, and turned on subscription for Spotify) I basically paid for Spotify via my iTune...
  • osornios
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Can't share songs to Spotify

Anytime I try and share a song to my followers on Spotify from iOS, I get an error message. If I have other networks selected while sharing, it works fine there, but I still get the Spotify error and it doesn't work there. Please help me fix this.

image.png
  • Roadie
  • Anytime I try and share a song to my followers on Spotify from iOS, I get an error message. If I have other networks selected while sharing, it works fine there, but I still get the Spotify error and...
  • Bittencourt
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Bug on iPhone app

hi folks I just downloaded the iPhone app 5.7.0 on my iPhone 6 and I was unable to reset my password. When I click forgot my password it brings me to a screen where I can enter my username , but I was unable to click Into the field and my keyboard wo...

  • Casual Listener
  • hi folks    I just downloaded the iPhone app 5.7.0 on my iPhone 6 and I was unable to reset my password.  When I click forgot my password it brings me to a screen where I can enter ...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

SPOTIFY PREMIUM DOESNT WORK ABROAD IOS APPLE 5 S

Hi all,MY Spotify premium account doesn't work on my mobile iPhone 5S.I'm actually abroad in Italy.My IOS software installed is actually 9.3.2.Spotify doesn't want to play any song even in offline mode. I checked the connection and it's ok. It works ...

  • Casual Listener
  • Hi all, MY Spotify premium account doesn't work on my mobile iPhone 5S. I'm actually abroad in Italy. My IOS software installed is actually 9.3.2. Spotify doesn't want to play any song even in of...
  • 11156707722
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

iPhone and premium.

So, I just got an iTunes gift card, which is the way I normally pay for premium. I've been waiting for around 3 months for this moment, and now that the time has finally come, I cannot pay through the Apple Store. I don't have a credit card either, s...

  • Newbie
  • So, I just got an iTunes gift card, which is the way I normally pay for premium. I've been waiting for around 3 months for this moment, and now that the time has finally come, I cannot pay through th...
  • Ollie082398
  • Newbie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Log in Error - 404 and also already have an account

I have been having issues logging in for a few days. It started after I logged out of my friend's account and tried to log in as me. I started receiving the 404 error when trying to log in with FB. Then I've tried my FB email and password and get err...

  • Casual Listener
  • I have been having issues logging in for a few days. It started after I logged out of my friend's account and tried to log in as me. I started receiving the 404 error when trying to log in with FB. T...
  • Bittencourt
  • Spotify Star
  • 871 Views
  • 3 replies
  • 0 likes
  • 871 Views
  • 3 replies
  • 0 likes

Login Failed

My spotify for my iphone kicked me out randomly. When i go to log in through Facebook it comes back with an error message saying login failed. Anyone else having this problem?

  • Casual Listener
  • My spotify for my iphone kicked me out randomly. When i go to log in through Facebook it comes back with an error message saying login failed. Anyone else having this problem?
  • Kmonroe92
  • Casual Listener
  • 343 Views
  • 4 replies
  • 0 likes
  • 343 Views
  • 4 replies
  • 0 likes

how do i change my username on Spotify so that my friends dont search me up by my email anymore?

my username is my front part of my email and i didnt like it so i changed my email to a username i would like and its still not changed!! i would like to change my username and i have even connected my facebook account and it still didnt do anything,...

  • Newbie
  • my username is my front part of my email and i didnt like it so i changed my email to a username i would like and its still not changed!! i would like to change my username and i have even connected ...
  • driveflanger
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

"Turn off Airplane mode" message pops up EVERY time app is opened when in airplane mode -- why?

I fly frequently so I often find myself listening to saved playlists in Spotify while in airplane mode. However, EVERY single time you open the app when airplane mode is turned on, it pops up the "turn off airplane mode..." prompt, which you have to ...

  • Casual Listener
  • I fly frequently so I often find myself listening to saved playlists in Spotify while in airplane mode. However, EVERY single time you open the app when airplane mode is turned on, it pops up th...
  • 764 Views
  • 0 replies
  • 5 likes
  • 764 Views
  • 0 replies
  • 5 likes

Changed phone. Lost account

I recently upgraded my phone, I installed spotify. But when I signed in I had nothing on my account. No saved music. Doesn't even remember that I pay for premium as it advertises upgrading. It's like I've just started over.What is going on and how do...

  • Newbie
  • I recently upgraded my phone, I installed spotify. But when I signed in I had nothing on my account. No saved music. Doesn't even remember that I pay for premium as it advertises upgrading. It's like...
  • Bittencourt
  • Spotify Star
  • 613 Views
  • 1 replies
  • 0 likes
  • lost settings
    new phone
    No Premium
  • 613 Views
  • 1 replies
  • 0 likes

Can't connect to internet in IPad

I'm Spotify Premium on an IPad 2. I get a message "Spotify is set to offline." Another says "connect to intetnet and try again." I have:-checked the internet connection which is ON-I lgged out and signed on again- I powered down the IPad and restarte...

  • Newbie
  • I'm Spotify Premium on an IPad 2. I get a message "Spotify is set to offline." Another says "connect to intetnet and try again." I have: -checked the internet connection which is ON -I lgged out an...
  • Bittencourt
  • Spotify Star
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Links to playlists posted on facebook no longer open in iOS app

Hello, I just updated to 5.7.0 and am no longer able to open playlists friends have posted as links on facebook. I recieve the message "Spotfy can't open this type of link on this device". I could go to my pc and follow the playlist then access it fr...

  • Newbie
  • Hello,   I just updated to 5.7.0 and am no longer able to open playlists friends have posted as links on facebook.  I recieve the message "Spotfy can't open this type of link on this devi...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Solved!! Trying to log in without Facebook but still logs in to Facebook username

HiI have 2 Spotify usernames one that I don't really use which is connected to Facebook and then the other which is a premium account and where I have all of my playlists.I recently got a new phone and I was trying to log onto Spotify, even when I pu...

  • Visitor
  • Hi I have 2 Spotify usernames one that I don't really use which is connected to Facebook and then the other which is a premium account and where I have all of my playlists. I recently got a new...
  • user-removed
  • Not applicable
  • 546 Views
  • 1 replies
  • 0 likes
  • Login troubleshoot spotify premium
  • 546 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Sorting Not available on iOS version of Spotify? Why?

I have a few playlists that have a few hundred songs, and one that is about to be 1,000 songs. It's very annoying to have to scroll all the way down to play the latest added songs when it could be easily reverted. Am I missing something? I can't find...

  • Casual Listener
  • I have a few playlists that have a few hundred songs, and one that is about to be 1,000 songs. It's very annoying to have to scroll all the way down to play the latest added songs when it could be ea...
  • Bittencourt
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes