Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Regular
408404 Views
125 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
279666 Views
58 replies
14 likes
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
178897 Views
510 replies
110 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Dear Community. Last week (approx 14 July 2016), Spotify has changed itself on my phone. My playlists were gone and my beloved special "Mix of the week" (under discovering) has disappeared too. All set to zero, although I have Premium and my bills ar...
Dear Community. Last week (approx 14 July 2016), Spotify has changed itself on my phone. My playlists were gone and my beloved special "Mix of the week" (under discovering) has disappeared too. All s...
Regular
985 Views
9 replies
0 likes
I moved to the US . Changed my carrier to ATT. Few days ago I notice my Spotify says is offline all the time .Tried to use it with CarPlay and that is when I realized it.Cannot seem to get it to connect, and have a premium account .Advice welcome
I moved to the US . Changed my carrier to ATT. Few days ago I notice my Spotify says is offline all the time . Tried to use it with CarPlay and that is when I realized it. Cannot seem to get it to ...
Roadie
545 Views
3 replies
0 likes
i got a new iphone and every time i try to sign in on the app with the "log in with facebook" button it freezes and doesn't log in.. please help
i got a new iphone and every time i try to sign in on the app with the "log in with facebook" button it freezes and doesn't log in.. please help
Spotify Star
346 Views
1 replies
0 likes
If anyone know how to add song quickly with iphone6s that don't need into Spotify appThx bro
If anyone know how to add song quickly with iphone6s that don't need into Spotify app Thx bro
272 Views
0 replies
0 likes
Yo, so I'm a really active individual and I use the Running Feature for Spotify pretty much every day. Well, I had a short dry spell from running for the past week and I come back to use it today and it won't load for me. I have an Iphone 6S, so I ru...
Yo, so I'm a really active individual and I use the Running Feature for Spotify pretty much every day. Well, I had a short dry spell from running for the past week and I come back to use it tod...
409 Views
0 replies
1 likes
Hola tengo problemas con la musica descargada, entro ala app y me demora. En reconocer los artistas
Hola tengo problemas con la musica descargada, entro ala app y me demora. En reconocer los artistas
233 Views
0 replies
0 likes
So i have a few songs from my PC's local files that i want to sync onto my phone for when offline but they won't download. The playlist appears on my phone but the songs just wont download onto it. I have made sure that both apps are open at the same...
So i have a few songs from my PC's local files that i want to sync onto my phone for when offline but they won't download. The playlist appears on my phone but the songs just wont download onto it. I...
Newbie
484 Views
2 replies
0 likes
I should be allow to manage my account, without having to search out a laptop to use to manage the account. Arent we in year 2016?
I should be allow to manage my account, without having to search out a laptop to use to manage the account. Arent we in year 2016?
512 Views
0 replies
0 likes
i opened my playlist on spotify and i noticed that my local songs are greyed out, i didnt have this problem the last 3 month, what could be the issue
i opened my playlist on spotify and i noticed that my local songs are greyed out, i didnt have this problem the last 3 month, what could be the issue
361 Views
0 replies
0 likes
Someone is using my Spotify and I don't know that person... How can I delete a device in spotifyconnect
Someone is using my Spotify and I don't know that person... How can I delete a device in spotifyconnect
Community Legend
406 Views
1 replies
0 likes
iOS 9.3.2 - 16 GB iPad Model MC705LL/A - high-speed wireless Many of the "30-minutes free" ads hang the Spotify app on iOS. The ad will begin to play, but after 3 - 5 seconds the ad will freeze, then the video "progress bar" at the bottom will procee...
iOS 9.3.2 - 16 GB iPad Model MC705LL/A - high-speed wireless Many of the "30-minutes free" ads hang the Spotify app on iOS. The ad will begin to play, but after 3 - 5 seconds the ad will fre...
913 Views
0 replies
0 likes
Why can't my phone find every song that my computer can? And why is it not possible for me to have every song on my playlist in: Listent online?
Why can't my phone find every song that my computer can? And why is it not possible for me to have every song on my playlist in: Listent online?
Casual Listener
371 Views
1 replies
0 likes
We hebben een activatiecode gekregen van KPN.Maar met het activeren geeft hij een storing aan dat het account niet geactiveerd kan worden.Ik heb met KPN contact gehad. En die zeggen dat ze alleen de activatie code aanleveren en verder niets kunnen do...
We hebben een activatiecode gekregen van KPN. Maar met het activeren geeft hij een storing aan dat het account niet geactiveerd kan worden. Ik heb met KPN contact gehad. En die zeggen dat ze alle...
Community Legend
684 Views
1 replies
0 likes
Community Legend
363 Views
1 replies
0 likes
I alway bought an itunes card and upgraded to premium on the app spotify it self. But now when im goong on settings i cant upgraded there anymore. Why? And where can i do with an itunes card?
I alway bought an itunes card and upgraded to premium on the app spotify it self. But now when im goong on settings i cant upgraded there anymore. Why? And where can i do with an itunes card?
Community Legend
538 Views
3 replies
0 likes
Prior to the most recent software update, I was able to download all songs in my library to my phone (iPhone 6s). Now, when I toggle "available offline" the songs do not download. The majority of songs don't display the download icon at all. I've see...
Prior to the most recent software update, I was able to download all songs in my library to my phone (iPhone 6s). Now, when I toggle "available offline" the songs do not download. The majority of son...
272 Views
0 replies
0 likes
Hello, I have been using Spotify premium for some time now with no issues, however, recently I've started to have issues with my offline playlists syncing. I am using a Gen 5 iPod Touch with 5.5GB of space available. I do not have the latest version ...
Hello, I have been using Spotify premium for some time now with no issues, however, recently I've started to have issues with my offline playlists syncing. I am using a Gen 5 iPod Touch with 5.5GB of...
Casual Listener
746 Views
1 replies
1 likes
hey , I want to delete all my songs cause I have much , but I dont know how to delete all in one click , ¿ I have to do this one by one ? ...
hey , I want to delete all my songs cause I have much , but I dont know how to delete all in one click , ¿ I have to do this one by one ? ...
Spotify Star
405 Views
1 replies
0 likes
Hi, up to last week I could play my saved albums from start to finish, I could click on any song on that album and after that song completed, it would play the next song on the album after it.Now, it just does shuffle play, I am on premium, and wonde...
Hi, up to last week I could play my saved albums from start to finish, I could click on any song on that album and after that song completed, it would play the next song on the album after it. Now, ...
304 Views
0 replies
0 likes
Anyone l ow how to make my music play my playlists were working fine and now it plays what it wants and when I try to select. Song from my playlist it won't play
Anyone l ow how to make my music play my playlists were working fine and now it plays what it wants and when I try to select. Song from my playlist it won't play
289 Views
0 replies
0 likes
