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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81365 Views
  • 19 replies
  • 37 likes
  • 81365 Views
  • 19 replies
  • 37 likes

Can't log in on IOS app but can on web site?

Hi, when trying to log in on my iPad and iPod I am told "Login failed, unable to log in either username or password is incorrect have you signed up for a Spotify account" when using the Facebook login it says " you have already authorised Spotify" if...

  • Newbie
  • Hi, when trying to log in on my iPad and iPod I am told  "Login failed, unable to log in either username or password is incorrect have you signed up for a Spotify account"  when using the F...
  • Acreeves87
  • Newbie
  • 883 Views
  • 4 replies
  • 0 likes
  • 883 Views
  • 4 replies
  • 0 likes

Can't sign into 2 devices

I can't actually get Spotify to sign in on my iPhone it is already signed in on my iPod but it won't let me on iPhone. I have premium so what's happening my password and email is correct cause I've just changed it and my wifi is working fine.

  • Newbie
  • I can't actually get Spotify to sign in on my iPhone it is already signed in on my iPod but it won't let me on iPhone. I have premium so what's happening my password and email is correct cause I've j...
  • osornios
  • Spotify Star
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Lost all My Songs/albums

Last activity today was adding an album through SAVE. It's the only album and song in my playlist, along with one othe albums m that contained the last song playing in my shuffle.

  • Casual Listener
  • Last activity today was adding an album through SAVE. It's the only album and song in my playlist, along with one othe albums m that contained the last song playing in my shuffle.
  • osornios
  • Spotify Star
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Can't install Spotify

I had to uninstall Spotify because I couldn't open it and now I can't reinstall it, the cloud with the arrow is there but when I press it starts thinking for like a half second then the cloud comes back. I don't know what to do..

  • Casual Listener
  • I had to uninstall Spotify because I couldn't open it and now I can't reinstall it, the cloud with the arrow is there but when I press it starts thinking for like a half second then the cloud comes b...
  • oligussenhoven
  • Casual Listener
  • 731 Views
  • 3 replies
  • 0 likes
  • 731 Views
  • 3 replies
  • 0 likes

Help with spotify, will not open on iphone

Hello! I have been a spotify user for a long time, and this has never happened to me. It started on Sunday, my app wouldnt open. So I said to myself, "oh its okay, maybe just a connection issue." and went along with my day. I tried opening it later, ...

  • Visitor
  • Hello! I have been a spotify user for a long time, and this has never happened to me. It started on Sunday, my app wouldnt open. So I said to myself, "oh its okay, maybe just a connection issue." and...
  • dylan_grey
  • Roadie
  • 842 Views
  • 5 replies
  • 1 likes
  • 842 Views
  • 5 replies
  • 1 likes

Won't let me push the button to upgrade to premium

the button I push to upgrade to premium won't allow me to push it or have another option to push. I don't use a card, I use iTunes card so I have no other way to upgrade. I need helpppp

  • Newbie
  • the button I push to upgrade to premium won't allow me to push it or have another option to push. I don't use a card, I use iTunes card so I have no other way to upgrade. I need helpppp😫
  • Mattosaurus
  • Community Legend
  • 3376 Views
  • 1 replies
  • 0 likes
  • 3376 Views
  • 1 replies
  • 0 likes

music habits

hello is there any plans to introduce a "flow" option? i mean to play random music "no stop" based on my spotify musical habits.or is there any way for example to make a connection to lastfm scrobbling and play artists based on lastfm?

  • Music Fan
  • hello   is there any plans to introduce a "flow" option? i mean to play random music "no stop" based on my spotify musical habits. or is there any way for example to make a connection to last...
  • Hubo
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Verizon - charging massive data fee for using Spotify on iPhone6

Since May 2016 Verizon has been charging massive data usage fees for using Spotify. In June, it was 18GB! Our normal usage is less than 3GB. My daughter got an iPhone 6 in April. No problem in April. Seriously increase data usage started in May and e...

  • Casual Listener
  • Since May 2016 Verizon has been charging massive data usage fees for using Spotify. In June, it was 18GB! Our normal usage is less than 3GB. My daughter got an iPhone 6 in April. No problem in April....
  • billhunt
  • Casual Listener
  • 8623 Views
  • 4 replies
  • 0 likes
  • 8623 Views
  • 4 replies
  • 0 likes

Can't go online / connect on 3g./4g

Every thing is fine on wify. But when I am trying away from home 3g/4g I can't connect. On my iPhone

  • Casual Listener
  • Every thing is fine on wify. But when I am trying away from home 3g/4g I can't connect. On my iPhone
  • Lindgaard
  • Casual Listener
  • 2831 Views
  • 5 replies
  • 0 likes
  • 2831 Views
  • 5 replies
  • 0 likes

Playlists not found

I have a playlist which I foiund a while back which I can use on my Spotify account but I can no longer find it on anyone elses when I try to find it and when I'm using my SPotify through Sonos I also can't find it... It's not my playlist so I'm not ...

  • Newbie
  • I have a playlist which I foiund a while back which I can use on my Spotify account but I can no longer find it on anyone elses when I try to find it and when I'm using my SPotify through Sonos I als...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Can't log into Spotify app now I've up graded phone

Since I upgraded my iPhone I can't login to Spotify. Keeps say wrong email address or password. I don't use fb to log in. I can login via the internet and my details are correct. Can someone help pls

  • Newbie
  • Since I upgraded my iPhone I can't login to Spotify. Keeps say wrong email address or password. I don't use fb to log in. I can login via the internet and my details are correct. Can someone help pls
  • osornios
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Help

I have a family plan but it will only let us play music one at a time. Is this supposed to happen?

  • Newbie
  • I have a family plan but it will only let us play music one at a time. Is this supposed to happen?
  • osornios
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Login Fail connected to Facebook

So my Spotify app (iPhone 6S) logged me out. My account is connected to my Facebook and when I press the Log in with Facebook button, I receieve a login failed notification that says that I'm unable to login, "either username or password is incorrect...

  • Newbie
  • So my Spotify app (iPhone 6S) logged me out. My account is connected to my Facebook and when I press the Log in with Facebook button, I receieve a login failed notification that says that I'm unable ...
  • osornios
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

New phone data

Hi I recently got a new phone and I re downloaded Spotify back from my App Store,I pay each month for it and on my old phone I didn't have to be connected to wifi or my data to use Spotify if I wanted to listen from my playlist.This phone makes me co...

  • Newbie
  • Hi I recently got a new phone and I re downloaded Spotify back from my App Store, I pay each month for it and on my old phone I didn't have to be connected to wifi or my data to use Spotify if I wan...
  • oligussenhoven
  • Casual Listener
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Invalid login on iOS

I continue to try and login on my the mobile app on iOS but it continues to say password or username invalid, but yet I can log in to Spotify in the computer

  • Newbie
  • I continue to try and login on my the mobile app on iOS but it continues to say password or username invalid, but yet I can log in to Spotify in the computer
  • osornios
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Switching from Spotify free to Family plan on Iphone

I downloaded free Spotify to IPhone. Family member wants to add me to plan. After deleting app and trying to get on plan can't. Any suggestions?

  • Newbie
  • I downloaded free Spotify to IPhone. Family member wants to add me to plan. After deleting app and trying to get on plan can't. Any suggestions?
  • osornios
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Add multiple songs to a playlist

Hey guys..I was trying to figure it out (I do not know if it is possible) to add multiple songs to a playlist using an Iphone. I got the latest version and I just cannot do that. Please help me! =D Many thanks!

  • Visitor
  • Hey guys.. I was trying to figure it out (I do not know if it is possible) to add multiple songs to a playlist using an Iphone.  I got the latest version and I just cannot do that.   Pl...
  • user-removed
  • Not applicable
  • 4801 Views
  • 2 replies
  • 0 likes
  • 4801 Views
  • 2 replies
  • 0 likes

Solved!! Distorted sound

When I put a song sounds normal but when I lock my iPhone, the song starts to distorting, then I just turn it on and sounds normal, it's just when the screen is locked

  • Casual Listener
  • When I put a song sounds normal but when I lock my iPhone, the song starts to distorting, then I just turn it on and sounds normal, it's just when the screen is locked
  • martha5sos
  • Casual Listener
  • 2705 Views
  • 2 replies
  • 0 likes
  • 2705 Views
  • 2 replies
  • 0 likes

Can't use anything but library after upgrading to Premium?

Brief description of the issue: I can user Spotify just fine on my desktop, I can play music on my iPhone 6 through that just fine. Whenever I try to use anything but music I've played recently through the phone, I get an error and it looks like my p...

  • Casual Listener
  • Brief description of the issue: I can user Spotify just fine on my desktop, I can play music on my iPhone 6 through that just fine. Whenever I try to use anything but music I've played recently throu...
  • sarahboedner
  • Casual Listener
  • 564 Views
  • 2 replies
  • 0 likes
  • 564 Views
  • 2 replies
  • 0 likes