Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44460 Views
  • 15 replies
  • 36 likes
  • 44460 Views
  • 15 replies
  • 36 likes

Clearing space

Over the long time I've been a member of Spotify, I've made a lot of albums available offline and have filled up my iPhone's storage capacity. However, when I make albums unavailable offine, it doesn't clear any space. What's the best way to remove m...

  • Casual Listener
  • Over the long time I've been a member of Spotify, I've made a lot of albums available offline and have filled up my iPhone's storage capacity.  However, when I make albums unavailable offine, it...
  • richvar
  • Music Fan
  • 750 Views
  • 3 replies
  • 0 likes
  • 750 Views
  • 3 replies
  • 0 likes

Merge Spotify and iTunes playlists

If I import my iTunes playlists into Spotify to play offline will each track be dulipcated on my phone / take up double the space? Basically, I'd like to add tracks that are already on my phone in iTunes to playlists on Spotify and then be able to pl...

  • Newbie
  • If I import my iTunes playlists into Spotify to play offline will each track be dulipcated on my phone / take up double the space? Basically, I'd like to add tracks that are already on my phone ...
  • 1217 Views
  • 0 replies
  • 0 likes
  • import
    itunes
  • 1217 Views
  • 0 replies
  • 0 likes

Starred Playlist missing on most devices

Hey everyone,I'm having an odd issue where I have a starred playlist via the spotify web app, but only on my work machine(win 10, chrome (play.spotify.com).My phone(ios app), my laptop (osx desktop client) and desktop at home ( win 10 desktop client)...

  • Newbie
  • Hey everyone, I'm having an odd issue where I have a starred playlist via the spotify web app, but only on my work machine(win 10, chrome (play.spotify.com). My phone(ios app), my laptop (osx d...
  • mor5735
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Lyrics

Do you know any lyrics app that works with spotify? S

  • Casual Listener
  • Do you know any lyrics app that works with spotify?   S
  • Benjadsb
  • Newbie
  • 3277 Views
  • 4 replies
  • 0 likes
  • 3277 Views
  • 4 replies
  • 0 likes

Playlists has disappeared and spotify stops playing after a minute

My playlists has all disappeared on my app on my phone, but they are still on my desktop and in the sonos (music play system at our house) app. I allready logged in and out,removed and reinstalled the app. I also checked if i was logged in under the ...

  • Newbie
  • My playlists has all disappeared on my app on my phone, but they are still on my desktop and in the sonos (music play system at our house) app. I allready logged in and out,removed and reinstalled th...
  • Bittencourt
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Can't play all the songs in my play list

HiI can't seem to play the songs in my play list. it will play one song and then skip to a completely different song that I don't even have on my lists. It seems to default to play the next song based on some random shuffle. Can someone please help m...

  • Newbie
  • Hi I can't seem to play the songs in my play list.  it will play one song and then skip to a completely different song that I don't even have on my lists.  It seems to default to play the ...
  • Bittencourt
  • Spotify Star
  • 506 Views
  • 4 replies
  • 0 likes
  • 506 Views
  • 4 replies
  • 0 likes

Syncronise saved albums Web / iOS?

Hopefully this is a simple one, I saved some albums on the web player and was hoping these would appear in my album view on my iPhone but they have not. At first I thought it would just take some time but I've been on Wifi using spotify for 12 hours ...

  • Casual Listener
  • Hopefully this is a simple one, I saved some albums on the web player and was hoping these would appear in my album view on my iPhone but they have not.   At first I thought it would just take...
  • mor5735
  • Roadie
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Can't play itunes playlist on my iphone

Hi, I just import my itunes playlists on Spotify, but when i want to listen to them on my iphone, the songs are impossible to play. What can i do? Could you help me?

  • Casual Listener
  • Hi, I just import my itunes playlists on Spotify, but when i want to listen to them on my iphone, the songs are impossible to play.  What can i do? Could you help me?
  • Astame
  • Community Legend
  • 1366 Views
  • 7 replies
  • 0 likes
  • 1366 Views
  • 7 replies
  • 0 likes

Vodafone Premium - IOS Update

Hey guys,So I've got sprint premium attached to my Vodafone contract. For ages it all worked fine, then I had to update the Spotify app (IPhone 6s) and now I'm having trouble.Post update, I had to make a Spotify account and login to the app (never ha...

  • Newbie
  • Hey guys, So I've got sprint premium attached to my Vodafone contract. For ages it all worked fine, then I had to update the Spotify app (IPhone 6s) and now I'm having trouble. Post update, I h...
  • Swanny
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Offline on laptop will download onto iphone also?

When you make a playlist available offline on your computer, does it make it available offline on your phone also? I'm trying to save space on my phone and don't want all the songs to be offline on my phone, but I want the songs available offline for...

  • Newbie
  • When you make a playlist available offline on your computer, does it make it available offline on your phone also? I'm trying to save space on my phone and don't want all the songs to be offline on m...
  • Swanny
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

I cannot use my spotify which i subscribe from singtel in singapore

hi , how can i use my spotify premium whick i subscribe to singtel , i need to know my username and passoword.. my contact number is +6597213654 , recently i log in to fb using my spotify

  • Casual Listener
  • hi , how can i use my spotify premium whick i subscribe to singtel , i need to know my username and passoword.. my contact number is +6597213654 , recently i log in to fb using my spotify
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Free Account won't play shuffle on iPad or iPhone

I am sure this is a settings issue. Sorry for the bother. I cannot get any music to play on my iPhone or iPad. I am using the free account. I can search for artists and playlists and select them. I touch 'shuffle play' and nothing happens. I am onlin...

  • Newbie
  • I am sure this is a settings issue. Sorry for the bother.   I cannot get any music to play on my iPhone or iPad. I am using the free account. I can search for artists and playlists and select ...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Playlist not playing offline

I went to download more music on my premium subscription and the songs were in my list but a dull colour indiciating it wasnt in my list yet, so hit remove downloads thinking my new downloads werent working and my whole list went to the dull colour a...

  • Newbie
  • I went to download more music on my premium subscription and the songs were in my list but a dull colour indiciating it wasnt in my list yet, so hit remove downloads thinking my new downloads werent ...
  • jfert
  • Roadie
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

cannot logging to iPod

I try to logging to my account using iPod, but showing Login Failed, unable to login, either username or password wrong but I trying to login website is working...

  • Casual Listener
  • I try to logging to my account using iPod, but showing Login Failed,  unable to login, either username or password wrong   but I trying to login website is working...
  • jfert
  • Roadie
  • 566 Views
  • 1 replies
  • 0 likes
  • ipod
  • 566 Views
  • 1 replies
  • 0 likes

Solved!! Song on iPhone plays different version of song than on Desktop.

Hi! In my local files I have an older and different version of a song than what is available on the Spotify Servers but whenever I try to listen to this song on my iPhone it keeps playing the newer version that is available.Is there any way to preven...

  • Regular
  • Hi! In my local files I have an older and different version of a song than what is available on the Spotify Servers but whenever I try to listen to this song on my iPhone it keeps playing the newer v...
  • Swanny
  • Community Legend
  • 2334 Views
  • 14 replies
  • 0 likes
  • 2334 Views
  • 14 replies
  • 0 likes

iPhone 6 not downloading playlists-offline mode

Have already reinstalled Spotify. Stuck at Downloading 0 of 92 and does not make progress. Premium account. Thanks.

  • Regular
  • Have already reinstalled Spotify. Stuck at Downloading 0 of 92 and does not make progress. Premium account. Thanks.
  • Pmelasec
  • Regular
  • 892 Views
  • 8 replies
  • 0 likes
  • 892 Views
  • 8 replies
  • 0 likes

Solved!! new uxui

I heard Spotify had a new UXUI, with a navigation bar at the bottom of the scree. Screenshots are available on the iTunes Store.I upgraded / deleted / redownladed / reinstalled the latest version of the app (5.7.0) for iOS but I cannot get this new v...

  • Casual Listener
  • I heard Spotify had a new UXUI, with a navigation bar at the bottom of the scree. Screenshots are available on the iTunes Store. I upgraded / deleted / redownladed / reinstalled the latest version o...
  • Nicolas75
  • Casual Listener
  • 478 Views
  • 2 replies
  • 0 likes
  • 478 Views
  • 2 replies
  • 0 likes

Solved!! Family plan in Canada? Google has it?

I am paying $14.99/mo to Google for the family plan, why am I paying $9.99 per account on Spotify? Should I cancel and just use Google Play exclusively or are you offering a family plan in Canada? Why would you NOT be offering this just because we li...

  • Casual Listener
  • I am paying $14.99/mo to Google for the family plan, why am I paying $9.99 per account on Spotify?  Should I cancel and just use Google Play exclusively or are you offering a family plan in Cana...
  • mor5735
  • Roadie
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Solved!! Any way to get "now available" email in the App?

This might be more appropriate for the "Ideas" section, but is there a way to get the "now available" email information in the app? Would be great to be able to get a list in reverse chronological order of all albums release by the bands I follow to ...

  • Casual Listener
  • This might be more appropriate for the "Ideas" section, but is there a way to get the "now available" email information in the app? Would be great to be able to get a list in reverse chronological or...
  • mor5735
  • Roadie
  • 655 Views
  • 1 replies
  • 1 likes
  • 655 Views
  • 1 replies
  • 1 likes