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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Posting Playlists on Facebook: iPhone Always Leads to "Couldn't Open Link"

I'm hoping someone knows how to fix the following problem.I post playlists on my facebook page almost every day, and when somone with an iPhone (iPhone 5S or iPhone 6) trys to click on the playlist link, they always get the following message (after t...

  • Newbie
  • I'm hoping someone knows how to fix the following problem. I post playlists on my facebook page almost every day, and when somone with an iPhone (iPhone 5S or iPhone 6) trys to click on the playlist...
  • happyrobot
  • Newbie
  • 351 Views
  • 2 replies
  • 1 likes
  • 351 Views
  • 2 replies
  • 1 likes

iPhone app keeps crashing!!!

Every time I try to open the app on my phone, it keeps crashing. Stays up on the screen for about 5 seconds saying that I'm offline, and then it crashes. Is there any fix to this?

  • Newbie
  • Every time I try to open the app on my phone, it keeps crashing. Stays up on the screen for about 5 seconds saying that I'm offline, and then it crashes. Is there any fix to this?
  • jamesat
  • Music Fan
  • 15618 Views
  • 6 replies
  • 11 likes
  • 15618 Views
  • 6 replies
  • 11 likes

Music disappearing

The music from my library has disappeared. and all that is left are the last 2 songs that I saved.

  • Newbie
  • The music from my library has disappeared. and all that is left are the last 2 songs that I saved.
  • Nico
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • disappear
  • 345 Views
  • 1 replies
  • 0 likes

Got a premium account, but iphone app says free

Dear anyone,I have a premium spotify account for years now and a lot of playlist saved offline on my iphone app, which always worked. But now all of a sudden my iphone app plays only shuffle and a lot of my offline music is gone.When i look on the sp...

  • Newbie
  • Dear anyone, I have a premium spotify account for years now and a lot of playlist saved offline on my iphone app, which always worked. But now all of a sudden my iphone app plays only shuffle and ...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Spotify Issues

Hello, I'm having several issues with Spotify, and was wondering if anyone is experiencing the same thing and could help me out? Please read below. 1. On the bottom of my "home" screen, it says "Spotify is currently set to offline". I've tried config...

  • Casual Listener
  • Hello, I'm having several issues with Spotify, and was wondering if anyone is experiencing the same thing and could help me out? Please read below.   1. On the bottom of my "home" screen, it s...
  • Bittencourt
  • Spotify Star
  • 564 Views
  • 5 replies
  • 0 likes
  • 564 Views
  • 5 replies
  • 0 likes

Just bought premium and it isn't working

I just bought premium for my iOS device and it isn't working. I bought it with a $15 iTunes gift card. It is still limiting me to ads and 5 skips. This is very frustrating because I spent good money on this!!

  • Newbie
  • I just bought premium for my iOS device and it isn't working. I bought it with a $15 iTunes gift card. It is still limiting me to ads and 5 skips. This is very frustrating because I spent good money ...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Signing in on new device

I have a new phone and tried to sign into my account. I even tried the forgot login option, I got an email and reset my password. When I went back to Spotify to enter the new password it said login failed. When I tried to login with my username it wa...

  • Newbie
  • I have a new phone and tried to sign into my account. I even tried the forgot login option, I got an email and reset my password. When I went back to Spotify to enter the new password it said login f...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

want to log on without facebook

I recently got Spotify premium and it was all working fine and then I had to switch my phone. I reinstalled spotify and it says that I created an account through Facebook. So on my iPhone I try to log into my spotify through my facebook login page. I...

  • Newbie
  • I recently got Spotify premium and it was all working fine and then I had to switch my phone. I reinstalled spotify and it says that I created an account through Facebook. So on my iPhone I try to lo...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

cant find the serch bar

i use web spotify but i cant find the serch bar on my iphone 4 

  • Newbie
  • i use web spotify but i cant find the serch bar on my iphone 4 
  • Bittencourt
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Playing time

How do I see the playingtime (I dont really know how to translate from swedish...) of a playlist? I mean how long it is, in hours and minutes.

  • Newbie
  • How do I see the playingtime (I dont really know how to translate from swedish...) of a playlist? I mean how long it is, in hours and minutes.
  • Bittencourt
  • Spotify Star
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

Help on collaborative playlist

hello everyone! last week i made a collaborative playlist for my gym so everyone in the classes can add music and listen to it, but i've detected some problems with iphone users that can neither open or find the playlist... i created it in the window...

  • Community Legend
  • hello everyone!   last week i made a collaborative playlist for my gym so everyone in the classes can add music and listen to it, but i've detected some problems with iphone users that can nei...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Clearing albums songs and saved artist

I have way to many songs albums and artist saved, how can I clear it all out without loosing my subscription

  • Casual Listener
  • I have way to many songs albums and artist saved, how can I clear it all out without loosing my subscription
  • Bittencourt
  • Spotify Star
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Disabling device linking/syncing

I was driving home and listening to spotify on my phone in my car. Suddenly the music stops. I press play and its a completely different song. It turns out while I was listening my wife started spotify on the Amazon Echo at home and my music stopped ...

  • Casual Listener
  • I was driving home and listening to spotify on my phone in my car. Suddenly the music stops. I press play and its a completely different song. It turns out while I was listening my wife started spoti...
  • Snj832000
  • Newbie
  • 561 Views
  • 3 replies
  • 0 likes
  • multiple devices
  • 561 Views
  • 3 replies
  • 0 likes

Error 404 - Facebook is already autorisiert

Hello, at first sorry for the bad english, i'am from germany.The problem is only on my Iphone, i can't login with my facebook profile because spotify-app say that there is an Error 404, at least spotify show that it is already autorisiert by facebook...

  • Newbie
  • Hello,   at first sorry for the bad english, i'am from germany. The problem is only on my Iphone, i can't login with my facebook profile because spotify-app say that there is an Error 404, at...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Help me!!

So I logged into Spotify on my cell phone usually it's on my bf's phone. We thought it would sync from he's phone to mine with the same account. It wouldn't let me so I pressed forget password to I did that now it won't let me log in at all on my bf'...

  • Newbie
  • So I logged into Spotify on my cell phone usually it's on my bf's phone. We thought it would sync from he's phone to mine with the same account. It wouldn't let me so I pressed forget password to I d...
  • osornios
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Clicking "save" downloads an album?

Hello all,This is my first time posting a question because just recently bought premium. I have been able to get the hang of saving music to my library and also making specific songs/albums available offline, but recently I have ran into a problem. R...

  • Casual Listener
  • Hello all, This is my first time posting a question because just recently bought premium. I have been able to get the hang of saving music to my library and also making specific songs/albums avail...
  • prinzmaus
  • Community Legend
  • 1129 Views
  • 4 replies
  • 0 likes
  • 1129 Views
  • 4 replies
  • 0 likes

Tengo problema con entrar

Hola tengo un problema al entrar en la App dice que mi contraseña está mal y ya restaure mi contraseña y sigue sin dejarme entrar

  • Newbie
  • Hola tengo un problema al entrar en la App dice que mi contraseña está mal y ya restaure mi contraseña y sigue sin dejarme entrar 
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Problème de connexion Musixmatch

Bonjour,Musixmatch ne reconnait pas mon compte Spotify, ça fonctionne pourtant avec un autre compte que le mien ! Que faut-il faire ?Merci d'avance !

  • Newbie
  • Bonjour, Musixmatch ne reconnait pas mon compte Spotify, ça fonctionne pourtant avec un autre compte que le mien ! Que faut-il faire ? Merci d'avance !
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes