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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30746 Views

40 replies

9 likes

  • 30746 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95474 Views

115 replies

12 likes

Other
  • 95474 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
  • 1037 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293894 Views

60 replies

15 likes

  • 293894 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123810 Views

19 replies

38 likes

  • 123810 Views
  • 19 replies
  • 38 likes

Log-in on Iphone with different Facebook account

Spotify on my iphone was previously used by another person with a different Facebook account. Now i cannot log in with my Facebook account (I'm a premium user) as it gives the only option to choose from - the previous Facebook account. I tried everyt...

Newbie

Spotify on my iphone was previously used by another person with a different Facebook account. Now i cannot log in with my Facebook account (I'm a premium user) as it gives the only option to choose f...

mzwagemakers

Roadie

834 Views

1 replies

0 likes

  • 834 Views
  • 1 replies
  • 0 likes

[iOS][Other] Equaliser issues

Firstly, I find it rather disappointing that I have to "speak to the community" in order to make myself heard. Why isn't there an email address or phone number to call you directly? You are committing a severe disservice to your product by making you...

Newbie

Firstly, I find it rather disappointing that I have to "speak to the community" in order to make myself heard. Why isn't there an email address or phone number to call you directly? You are committin...

417 Views

0 replies

0 likes

iOS
Other
  • 417 Views
  • 0 replies
  • 0 likes

Album disappeared from playlist

I am a Spotify Premium user. So I just got on spotify on my phone after being off for a couple days. I had the album Vatten Och Brod by Veronica Maggio saved in one of my playlists and available offline. The album has disappeared and no longer shows ...

Newbie

I am a Spotify Premium user. So I just got on spotify on my phone after being off for a couple days. I had the album Vatten Och Brod by Veronica Maggio saved in one of my playlists and available offl...

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

Spotify music on Ipod

Im trying to decide between buying an Ipod classic 7th generation and ipod nano 8th generation. The ipod classic is much more expensive (and older) but it has more space. The nano is newer and cheaper but does not have as much space. The main decidin...

Newbie

Im trying to decide between buying an Ipod classic 7th generation and ipod nano 8th generation.  The ipod classic is much more expensive (and older) but it has more space. &n...

rcarvalhoxavier

Newbie

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes

Starbucks premium iPhone

Ok so I have a problem so I have premium from me working at Starbucks but I can't get it on the phone without ads and I only have the one account and I need to use the phone for my stores music

Newbie

Ok so I have a problem so I have premium from me working at Starbucks but I can't get it on the phone without ads and I only have the one account and I need to use the phone for my stores music

MattSuda

Spotify Star

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Bought premium, still on free

My premium expired today, so I bought a new iTunes card (because I always pay through that), and subscribed again to premium through my iTunes subscriptions because it wouldn't let me buy it through the Spotify app. I've redownloaded the app, signed ...

Newbie

My premium expired today, so I bought a new iTunes card (because I always pay through that), and subscribed again to premium through my iTunes subscriptions because it wouldn't let me buy it through ...

MattSuda

Spotify Star

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Screen does not match the size of my iPad (weird)

I tried to save a song and I couldn't because screen was like this. Someone plz help.

Newbie

I tried to save a song and I couldn't because screen was like this. Someone plz help. 

MattSuda

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Verifying receipt failed

Every time I go into the app "Verifying receipt failed" pops up please someone tell me how to get rid of it

Newbie

Every time I go into the app "Verifying receipt failed" pops up please someone tell me how to get rid of it

osornios

Spotify Star

1376 Views

1 replies

0 likes

  • 1376 Views
  • 1 replies
  • 0 likes

Unwanted Download

Hi there, i am using spotify on multiple Devices, including iphone. I am on ios 9.When I save a playlist or album, my iphone automatically downloads it, although i did not mark it as available offline.It also downloads albums i saved on other devices...

Newbie

Hi there,   i am using spotify on multiple Devices, including iphone. I am on ios 9. When I save a playlist or album, my iphone automatically downloads it, although i did not mark it as avail...

MattSuda

Spotify Star

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Spotify Update

I'm from Germany so my english is very Bad. I hope u understand german. Ich hab mit Spotify Premium gekauft und ich kann keine neuen Songs oder Albums anhören? Die zeigt es mir nicht an. Ich hab das alte Spotify und updaten will es sich auch nicht. D...

Newbie

I'm from Germany so my english is very Bad. I hope u understand german. Ich hab mit Spotify Premium gekauft und ich kann keine neuen Songs oder Albums anhören? Die zeigt es mir nicht an. Ich hab das ...

MattSuda

Spotify Star

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

New account

I just got a new account. I had many issues to get into the account. First I got a message telling that there was already an account with that email. Then The password did not match with the name. So I reset my password and try to get into the accoun...

Newbie

I just got a new account. I had many issues to get into the account. First I got a message telling that there was already an account with that email. Then The password did not match with the name. So...

MattSuda

Spotify Star

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Help Playstation account and phone error messages?

So I have Spotify donwloaded on my phone where I had created an account. Then again I have it downloaded on my playstation 4 where I have an account as well. When I am playing it on my phone I always just click on the "play on this device" and choose...

Casual Listener

So I have Spotify donwloaded on my phone where I had created an account.  Then again I have it downloaded on my playstation 4 where I have an account as well.  When I am playing it on my ph...

osornios

Spotify Star

906 Views

1 replies

0 likes

Account
deactivating
Help
merge
PlayStation
Premium
  • 906 Views
  • 1 replies
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Spotify and Bose soundtouch

I cannot get my Soundtouch app to work with Spotify playlists - songs and albums work, but not playlists. Soundtouch sends me to the Spotify app and the Bose device is visible, but when I try to choose it in the app, it disconnects the iPad but does ...

Newbie

I cannot get my Soundtouch app to work with Spotify playlists - songs and albums work, but not playlists. Soundtouch sends me to the Spotify app and the Bose device is visible, but when I try to choo...

mstrathmore

Newbie

650 Views

3 replies

1 likes

  • 650 Views
  • 3 replies
  • 1 likes

I can't activate Premium on the iOS Spotify app

I need help! The option to renew my Premium subscription in the app is not showing up! Whenever the prompt pops up to offer the Premium upgrade, nothing happens when I click on it. I tried uninstalling and reinstalling the app and rebooting my device...

Music Fan

I need help! The option to renew my Premium subscription in the app is not showing up! Whenever the prompt pops up to offer the Premium upgrade, nothing happens when I click on it. I tried uninstalli...

Dcbeaty14

Casual Listener

780 Views

2 replies

5 likes

  • 780 Views
  • 2 replies
  • 5 likes

Shuffle???

My shuffle won't un-shuffle! When I tap it it say that I've discovered a premium feature. How do stop my iPhone from doing this, and stop it from shuffling?!?

Casual Listener

My shuffle won't un-shuffle! When I tap it it say that I've discovered a premium feature. How do stop my iPhone from doing this, and stop it from shuffling?!?

Hubo

Community Legend

519 Views

3 replies

0 likes

  • 519 Views
  • 3 replies
  • 0 likes

Changes to subscription

Hi folksiPhone was working fine when suddenly logged me out and a logged back intonoticed all music was gone and account had went to free from premium and a have paid this months paymentChecked other device which is ipad and it's all good no issuesAn...

Visitor

Hi folks iPhone was working fine when suddenly logged me out and a logged back into noticed all music was gone and account had went to free from premium and a have paid this months payment Checked...

Hubo

Community Legend

505 Views

3 replies

0 likes

  • 505 Views
  • 3 replies
  • 0 likes

Solved!! Problem med å Få sanger offline.

Hei! Jeg kjøpte Spotify Premium for 3 dager siden og jeg prøver å få laste ned offline musikk på iphonen min, så kommer det et utropstegn på noen sanger og deretter stopper alle sangene å laste ned. Det skjer heletiden da jeg prøver å få sangene offl...

Casual Listener

Hei! Jeg kjøpte Spotify Premium for 3 dager siden og jeg prøver å få laste ned offline musikk på iphonen min, så kommer det et utropstegn på noen sanger og deretter stopper alle sangene å laste ned. ...

user-removed

Not applicable

2453 Views

3 replies

0 likes

Other
  • 2453 Views
  • 3 replies
  • 0 likes