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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

mubashiriqbal

Regular

43964 Views

44 replies

10 likes

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  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109481 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1670 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Regular

302029 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127991 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Premium

HelloI am from Australia and am new to Spotify, I have just downloaded the app on my iPhone. I wish to upgrade to premium but am having trouble, I went to the "account" section and it only told me it was a free account but no option to upgrade, how c...

Casual Listener

Hello I am from Australia and am new to Spotify, I have just downloaded the app on my iPhone. I wish to upgrade to premium but am having trouble, I went to the "account" section and it only told me ...

user-removed

Not applicable

811 Views

1 replies

0 likes

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  • 1 replies
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Premium

Hi I've had Spotify for ages now and yesterday I started the 30 day free trial for Spotify premium now it works fine with wifi but as soon as I come off it stops working, someone please help I really need it to work for aeroplane mode. Thank you

Newbie

Hi I've had Spotify for ages now and yesterday I started the 30 day free trial for Spotify premium now it works fine with wifi but as soon as I come off it stops working, someone please help I really...

selda

Newbie

526 Views

2 replies

0 likes

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  • 2 replies
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Can't enter account on iPhone app

I'm connecting to Facebook and the screen show that my password is wrong or username is wrong ,but I type my correct account name and password.

Newbie

I'm connecting to Facebook and the screen show that my password is wrong or username is wrong ,but I type my correct account name and password.

332 Views

0 replies

0 likes

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Solved!! Premium but offline has expired?

I got a message on my iphone saying "your 30 days of offline usage has expired. you need to disable offline mode..." I pay for premium. Why is this happening? How can I fix it? I got premium because I am often without service and liked the feature of...

Newbie

I got a message on my iphone saying "your 30 days of offline usage has expired.  you need to disable offline mode..."  I pay for premium.  Why is this happening?  How can I fix it...

wesleybrookes

Casual Listener

7854 Views

3 replies

0 likes

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  • 3 replies
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Select a track, but it plays the track before

I've been listening to the new The Lonely Island album Popstar: Never Stop Never Stopping, and anytime I select a track, it plays the track before instead. For example: If I select Track 5, it'll start playing Track 4. It's this way through the whole...

Newbie

I've been listening to the new The Lonely Island album Popstar: Never Stop Never Stopping, and anytime I select a track, it plays the track before instead. For example: If I select Track 5, it'll sta...

517 Views

0 replies

0 likes

  • 517 Views
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Changelog

What's up with this new trend amongst app developers where they neglect to add proper changelog to app updates? I've noticed a 3.90 iOS update today and was curious as to what has changed, and imagine my surprise when the changes are, apparently, "W'...

Newbie

What's up with this new trend amongst app developers where they neglect to add proper changelog to app updates?   I've noticed a 3.90 iOS update today and was curious as to what has ...

tuxwarrior

Newbie

1728 Views

2 replies

1 likes

  • 1728 Views
  • 2 replies
  • 1 likes

Spotify won't sync certain songs to iPhone

Description Despite songs being on local desktop spotify, connected to wifi, as well as iphone connected to same wifi, songs still greyed out as unavailable - except for one. A more detailed description, using numbered steps 1. Imported MP3 files to ...

Regular

Description Despite songs being on local desktop spotify, connected to wifi, as well as iphone connected to same wifi, songs still greyed out as unavailable - except for one.    A mor...

minicoopergirl9

Casual Listener

11303 Views

26 replies

5 likes

synced offline won't play
  • 11303 Views
  • 26 replies
  • 5 likes

Spotify change from premium to free

My Spotify change from premium to free by it self, why? And how can I fix it?

Regular

My Spotify change from premium to free by it self, why? And how can I fix it?

nillllle

Regular

1340 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Re-install spotify on iphone

My premium spotify account has been acting very sketchy in offline mode; sometimes works but more often doesn't. I got a new iphone and thought that deleting it from my phone and re-installing it on my phone would help. However, I can't install it wi...

Newbie

My premium spotify account has been acting very sketchy in offline mode; sometimes works but more often doesn't. I got a new iphone and thought that deleting it from my phone and re-installing it on ...

764 Views

0 replies

0 likes

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  • 0 replies
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Charge gift card on iphone without using PC

Can I charge my account with premium gift card link only using my iphone with out using PC. On the road in Bali and the link will be sent from friend in Sweden.

Newbie

Can I charge my account with premium gift card link only using my iphone with out using PC. On the road in Bali and the link will be sent from friend in Sweden. 

Hubo

Community Legend

637 Views

1 replies

0 likes

Gift Card
iphone 5
  • 637 Views
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Solved!! Does it update even without internet?

I just redeemed a new code because my premium was about to expire, though I only have internet access to my laptop for now. Will it update itself on my phone (that I have re-newed premium) so I don't need to download all the songs once again when I'v...

Casual Listener

I just redeemed a new code because my premium was about to expire, though I only have internet access to my laptop for now. Will it update itself on my phone (that I have re-newed premium) so I don't...

ImFawx

Casual Listener

719 Views

2 replies

0 likes

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  • 2 replies
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Solved!! App Freezes And Crashed All The Time During Playback

I have an iPhone 6 Plus and am running Spotify version 5.7.0.1055. The app freezes all the time during playback. For example, I will start playing a song. The song will continue to play but the UI freezes and is unresponsive. I can try to press the "...

Regular

I have an iPhone 6 Plus and am running Spotify version 5.7.0.1055. The app freezes all the time during playback. For example, I will start playing a song. The song will continue to play but the UI fr...

Bittencourt

Spotify Star

922 Views

4 replies

0 likes

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  • 4 replies
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canceling spotify premium account

i am struggling to cancel my spotify premiumn account and need help pls.

Newbie

i am struggling to cancel my spotify premiumn account and need help pls.

Hubo

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Songs stop half way through

Playing my songs and half way through the first song the sound will stop but the music cursor continues moving along as if it's still playing. The pause button shows as it would if music was playing.

Newbie

Playing my songs and half way through the first song the sound will stop but the music cursor continues moving along as if it's still playing. The pause button shows as it would if music was playing.

rndlmns

Newbie

692 Views

1 replies

0 likes

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  • 1 replies
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Spotify app won't recognise my premium account

I have a Spotify premium account which only works on my MacBook as on my phone it only recognises me as free?! I have logged back in multiple times and I only have one account!

Newbie

I have a Spotify premium account which only works on my MacBook as on my phone it only recognises me as free?! I have logged back in multiple times and I only have one account!

Hubo

Community Legend

1204 Views

6 replies

0 likes

  • 1204 Views
  • 6 replies
  • 0 likes

Spotify won't let me log in on my iPhone

I haven't had Spotify on my phone for a while now but I've recently downloaded it again and every time I go to log in it shows me this pop up

Visitor

I haven't had Spotify on my phone for a while now but I've recently downloaded it again and every time I go to log in it shows me this pop up

mapuya19

Community Legend

3930 Views

2 replies

0 likes

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  • 2 replies
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Airplay on iOS

Is anyone having issues finding Airport Expresses and Apple TVs via Airplay on the Spotify iOS app? Sometimes I will see all of my devices, and sometimes I see one or none. This isn't happening with other apps on our two iPhones, but is consistently ...

Visitor

Is anyone having issues finding Airport Expresses and Apple TVs via Airplay on the Spotify iOS app?  Sometimes I will see all of my devices, and sometimes I see one or none.  This isn't hap...

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
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Premium subscription abroad cant log in

Hi, I'm in the UK and when I try to change the country in my profile it only comes up Spain what can I do about it?

Newbie

Hi, I'm in the UK and when I try to change the country in my profile it only comes up Spain  what can I do about it? 

314 Views

0 replies

0 likes

  • 314 Views
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Multiple devices

I cant log in on my other iphone and my ipad can you help me it says my password is incorrect

Newbie

I cant log in on my other iphone and my ipad can you help me it says my password is incorrect

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes