Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

238861 Views

56 replies

13 likes

  • 238861 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

159087 Views

507 replies

108 likes

  • 159087 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108336 Views

19 replies

38 likes

  • 108336 Views
  • 19 replies
  • 38 likes

Offline albums disappeared

As the title says, randomly all my albums I have saved for offline listening disappeared from my phone

Music Fan

As the title says, randomly all my albums I have saved for offline listening disappeared from my phone 😕    

jean3601

Community Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Data usage

I'm using spotify every day but this never happend to me before. I have all my song downloaded offline. I was listening to my music and everythink was fine until I checked my data usage. Spotify used 400mb data. How is it possible? I have my data tur...

Regular

I'm using spotify every day but this never happend to me before. I have all my song downloaded offline. I was listening to my music and everythink was fine until I checked my data usage. Spotify used...

MattSuda

Spotify Star

1580 Views

14 replies

0 likes

  • 1580 Views
  • 14 replies
  • 0 likes

how many songs untl no suggestions?

Ok so I'm using spotify free and have a bunch of different song preferences and some of my playlists only have like 15 songs and I get a bunch of seggested songs. MY question is what is the exact number of songs you have to have in a playlist before ...

Newbie

Ok so I'm using spotify free and have a bunch of different song preferences and some of my playlists only have like 15 songs and I get a bunch of seggested songs. MY question is what is the exact num...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Local files mix youtube not offline mobile

Hi guys,So this is what im running into last few days. I have been trying to download a youtube music mp3 to my iphone on my spotify. Succesfully i have downloaded the file and placed in in one of my playlists in my spotify. However when i open the a...

Newbie

Hi guys, So this is what im running into last few days. I have been trying to download a youtube music mp3 to my iphone on my spotify. Succesfully i have downloaded the file and placed in in one of ...

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
  • 0 likes

All of my saved songs have disappeared. [iPhone 6 - MacBook Pro (El Capitan)]

Hello, the title is self-explanatory ... all of my saved songs have disappeared for no reason in my mind. I had quite a few songs saved over the years and now everything is gone. I really hope there is a fix for this! Things that I already have tried...

Newbie

Hello, the title is self-explanatory ... all of my saved songs have disappeared for no reason in my mind. I had quite a few songs saved over the years and now everything is gone. I really hope t...

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes

Deleted songs

Spotify just randomly deleted all of my music I had savedPlease help me before I go insane

Newbie

Spotify just randomly deleted all of my music I had saved Please help me before I go insane

166 Views

0 replies

0 likes

  • 166 Views
  • 0 replies
  • 0 likes

Crackling / static when playing over bluetooth

Hi, I've been listening to Spotify over bluetooth with some brand new Bowers & Wilkins P5 Wireless headphones. On a few different songs, particularly ones without thumpy bass, I'm getting static / crackles on long sustained midtone bass notes. (An ex...

Newbie

Hi,    I've been listening to Spotify over bluetooth with some brand new Bowers & Wilkins P5 Wireless headphones. On a few different songs, particularly ones without thumpy bass, I'm ...

fgiorm

Newbie

11308 Views

3 replies

2 likes

  • 11308 Views
  • 3 replies
  • 2 likes

Blocked App after trying to update

Can someone help me here? Im trying to update the app on my iPhone and it simply STOPPED WORKING THE APP!!!Now I cant update the app or even delete it. Its blocked and I dont know what to do.

Newbie

Can someone help me here? Im trying to update the app on my iPhone and it simply STOPPED WORKING THE APP!!! Now I cant update the app or even delete it. Its blocked and I dont know what to do.

Jordi

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Latest update is broken

Last night my app auto updated like always. I went on to go look up a song I was wanted to hear, and as soon as I typed "summer" into the search it completely broken my app. I can no longer listen to music not saved on my phone and anytime I try to d...

Newbie

Last night my app auto updated like always. I went on to go look up a song I was wanted to hear, and as soon as I typed "summer" into the search it completely broken my app. I can no longer listen to...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes

Solved!! Spotify will sync some local files but not others for offline mode

Hey there, So what happens is i've created a playlist which is totally local files from my desktop but some of them sync and other won't. I'm not at my 3333 song limit and i've tried reinstalling the app twice. I'm currently on iOS 9.2.1 and running ...

Casual Listener

Hey there,   So what happens is i've created a playlist which is totally local files from my desktop but some of them sync and other won't. I'm not at my 3333 song limit and i've tried reinsta...

jonasherdegen

Community Legend

1216 Views

3 replies

0 likes

  • 1216 Views
  • 3 replies
  • 0 likes

Error occurring in search

I just update the app to version 5.1.0.1019 on my iPhone 6 (iOS 9.1.3) and the search feature stopped working. Doing a search the message "An error occurred" and "Try Again" button, and even clicking this button, the search is not performed.

Newbie

I just update the app to version 5.1.0.1019 on my iPhone 6 (iOS 9.1.3) and the search feature stopped working. Doing a search the message "An error occurred" and "Try Again" button, and even clicking...

Nico

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

search problem

Arrggh...driving me crazy! The search online keeps stopping and starting..I tried everything and still trouble..reset Internet reset phone reset ps3 reset PC and still no luck...I have only just ordered premium and have a month free..If this is how i...

Newbie

Arrggh...driving me crazy! The search online keeps stopping and starting..I tried everything and still trouble..reset Internet reset phone reset ps3 reset PC and still no luck...I have only just orde...

Nico

Community Legend

201 Views

1 replies

0 likes

  • 201 Views
  • 1 replies
  • 0 likes

Constant Error Message

Today my Spotify just stopped working. Half of the searches, when typed in, yield an "an error occurred, try again" message. If try again is repeatedly pressed, the artists sometimes appear, but when clicked on yield a "an error occuered" message wit...

Newbie

Today my Spotify just stopped working. Half of the searches, when typed in, yield an "an error occurred, try again" message. If try again is repeatedly pressed, the artists sometimes appear, but when...

Peddiefamily

Newbie

452 Views

2 replies

0 likes

  • 452 Views
  • 2 replies
  • 0 likes

New subscriber with a problem

I just joined. Have created playlists. My search feature suddenly stopped working. Says error , try again. I checked in Spotify's settings and it says I am online. Checked Safari connection and it is online. Logged out of Spotify and logged back in a...

Newbie

I just joined. Have created playlists. My search feature suddenly stopped working. Says error , try again. I checked in Spotify's settings and it says I am online. Checked Safari connection and it is...

jean3601

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

No "AVALIABLE OFFLINE"

I've been using my friends premium account, created my own playlist was able to listen to the music offline. Since swithcing to my own premium account, I've created my own playlist but I dont have a "AVALIABLE OFFLINE", all I see is "DOWNLOAD" and I ...

Newbie

I've been using my friends premium account, created my own playlist was able to listen to the music offline.   Since swithcing to my own premium account, I've created my own playlist but I don...

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

Won't download all my music to offline

It won't let me download offline unless I dele a offline playlist , maybe too many songs??

Casual Listener

It won't let me download offline unless I dele a offline playlist , maybe too many songs??

MattSuda

Spotify Star

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Spotify NEEDS CUSTOMER SERVICE

THEY NEED A DIRECT LINE TO FIX PROBLEMS! TIRED OF PAYING FOR SOMRTHING AND NOT WORK.

Casual Listener

THEY NEED A DIRECT LINE TO FIX PROBLEMS! TIRED OF PAYING FOR SOMRTHING AND NOT WORK.

MattSuda

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Songs randomly repeat when streaming to Chromecast Audio

I've had an issue where songs will randomly repeat, whether from a radio station, queue or from a playlist. Like if I have several songs playing from a playlist, it will repeat a song randomly. When you open the app, it doesn't show that it's playing...

Newbie

I've had an issue where songs will randomly repeat, whether from a radio station, queue or from a playlist. Like if I have several songs playing from a playlist, it will repeat a song randomly. &nbs...

jccsst1022

Newbie

2329 Views

4 replies

11 likes

chromecast audio
  • 2329 Views
  • 4 replies
  • 11 likes

Playlists on ipad

The songs in the playlists in spotify on my PC will not download to the same playlists in spotify on my ipad. Suggestions please

Newbie

The songs in the playlists in spotify on my PC will not download to the same playlists in spotify on my ipad.   Suggestions please

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Offline Songs Unplayable

Hi! So... i bought a Spotify card, and I upgraded my account to premium. But I would like to know why some songs in my playlists can't be downloaded? Someones have green arrows, other ones have gray arrows and other ones doesn't have any arrow at all...

Newbie

Hi!  So... i bought a Spotify card, and I upgraded my account to premium.  But I would like to know why some songs in my playlists can't be downloaded? Someones have green arrows, other...

MattSuda

Spotify Star

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes