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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80940 Views
  • 19 replies
  • 37 likes
  • 80940 Views
  • 19 replies
  • 37 likes

Spotify on more than one device - add't sub' paid

Hi, I'm new to the community, on my phone and haven't really searched for an answer. So apologies if this has been covered before...Anyway, well over a month ago I upgraded my premium package so that I could hear on an additional device. I share Spot...

  • Newbie
  • Hi, I'm new to the community, on my phone and haven't really searched for an answer. So apologies if this has been covered before... Anyway, well over a month ago I upgraded my premium package so ...
  • dylan_grey
  • Roadie
  • 488 Views
  • 1 replies
  • 0 likes
  • Help required please
  • 488 Views
  • 1 replies
  • 0 likes

Cancel

I'm trying to cancel my spotify premium free trail but when i go to subscription and payment and look for the option to update details so i can cancel my account it's not there.

  • Newbie
  • I'm trying to cancel my spotify premium free trail but when i go to subscription and payment and look for the option to update details so i can cancel my account it's not there.
  • dylan_grey
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

My Spotify name is not searchable on Spotify and my friends can't find me.

Hi, for some reason my friends can't find me when they search my username on Spotify!We have a premium family account.Any ideas?Thanks.

  • Newbie
  • Hi, for some reason my friends can't find me when they search my username on Spotify! We have a premium family account. Any ideas? Thanks.
  • osornios
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Spotify premium with app store

I always upgrade my spotify to premium on my Iphone with my App store credit. This week i tried to upgrade again but it didn't work.does anyone know why this is impossible?

  • Newbie
  • I always upgrade my spotify to premium on my Iphone with my App store credit.  This week i tried to upgrade again but it didn't work. does anyone know why this is impossible?
  • 395 Views
  • 0 replies
  • 0 likes
  • 395 Views
  • 0 replies
  • 0 likes

Tracks repeating in playlists on Connect

Hi there,I use Spotify connect to play playlists from my phone, and notice that when I play any playlist, it will not play the songs in order, and repeat songs that have played already even when shuffle mode is off. The expected song order would be 1...

  • Newbie
  • Hi there, I use Spotify connect to play playlists from my phone, and notice that when I play any playlist, it will not play the songs in order, and repeat songs that have played already even when ...
  • ajspeight1987
  • Newbie
  • 2862 Views
  • 7 replies
  • 1 likes
  • Connect
    playback
    Playlists
  • 2862 Views
  • 7 replies
  • 1 likes

Can't buy Premium on iOS

Hi, for the past 7 month, I've been always buying Itunes cards to pay my spotify. As usual, I did the same thing this month. But now I just can't buy it anymore and I don't know why. Can someone help me so I can continue using Spotify buying it on my...

  • Newbie
  • Hi, for the past 7 month, I've been always buying Itunes cards to pay my spotify. As usual, I did the same thing this month. But now I just can't buy it anymore and I don't know why. Can someone help...
  • Bittencourt
  • Spotify Star
  • 2166 Views
  • 1 replies
  • 0 likes
  • 2166 Views
  • 1 replies
  • 0 likes

Where's the volume bar?

Hi guys, i wanna know where's the volume bar on iOS app. 

IMG_0395.jpg
  • Casual Listener
  • Hi guys, i wanna know where's the volume bar on iOS app.  
  • Jbuchanan4230
  • Casual Listener
  • 3367 Views
  • 5 replies
  • 0 likes
  • 3367 Views
  • 5 replies
  • 0 likes

Can´t play all the songs I search for

Hey! I have had this problem for a long time. I hear songs I really like from my friends, on their spotify list, but when i try to search for it, I can´t find it or it is not playable. Whats wrong? Like i go and search for one song on my app on my ip...

  • Newbie
  • Hey!  I have had this problem for a long time. I hear songs I really like from my friends, on their spotify list, but when i try to search for it, I can´t find it or it is not playable. Whats w...
  • ItsJimmyCross
  • Music Fan
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

How to remove shuffle??

Shuffle function turned on by itself and now I cannot remove it ei. Everything plays shuffle and I hate the feature....how can I remove that function?? And yes I have tried every obvious trick....

  • Newbie
  • Shuffle function turned on by itself and now I cannot remove it ei. Everything plays shuffle and I hate the feature.... how can I remove that function?? And yes I have tried every obvious trick.... ...
  • dylan_grey
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Error 404

I have sseen othenr users had this issue as well. How did it get resolved? I have had this issue for about a week an di have tried everything I know to do.

  • Newbie
  • I have sseen othenr users had this issue as well. How did it get resolved? I have had this issue for about a week an di have tried everything I know to do.
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Upgrade to Premium??

Hey guys!Today I just bought a gift card from iTunes and I wanted to use it for getting spotify premium. Usually I could pay it anytime with those gift cards from iTunes, but today it doesn't work... Can anybody please help me? I'm so confused..

  • Casual Listener
  • Hey guys! Today I just bought a gift card from iTunes and I wanted to use it for getting spotify premium. Usually I could pay it anytime with those gift cards from iTunes, but today it doesn't work....
  • celineptrs86
  • Casual Listener
  • 653 Views
  • 3 replies
  • 0 likes
  • 653 Views
  • 3 replies
  • 0 likes

Solved!! Spotify to iCloud?

So I have an IPhone 5C and recently created a huge playlist on my phone. I want to download the list in my phone for offline use so I don't eat up data or battery. I recently discovered my ICloud. Does iCloud work as an internal memory card. For exam...

  • Regular
  • So I have an IPhone 5C and recently created a huge playlist on my phone. I want to download the list in my phone for offline use so I don't eat up data or battery. I recently discovered my ICloud. Do...
  • Tiburonsmoke
  • Regular
  • 61234 Views
  • 8 replies
  • 0 likes
  • memory
    phone
    Spotify
    storage
  • 61234 Views
  • 8 replies
  • 0 likes

iPod Nano - Offline Playlists

Hi there, New Spotify Premium Subscriber - enjoying the service.Quick question though, see'ing a lot of conflicting information so best to go straight to source. I own an iPod Nano 7th Gen. Is there a way you can Sync Offline playlists to be playable...

  • Newbie
  • Hi there,   New Spotify Premium Subscriber - enjoying the service. Quick question though, see'ing a lot of conflicting information so best to go straight to source.   I own an iPod Nan...
  • 1154 Views
  • 0 replies
  • 5 likes
  • 1154 Views
  • 0 replies
  • 5 likes

Error 404 unable to log in-help!

Hi I just updated my apps and software to try rectify this. When i try to log in it tells me I already have account but I've got one and trying to log in! Then it says error 404. Please help!

  • Newbie
  • Hi I just updated my apps and software to try rectify this. When i try to log in it tells me I already have account but I've got one and trying to log in! Then it says error 404. Please help!
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Impossible to purge queue on IOS

Hello, Spotify is supposed to purge the queue when we quit the App... Well, it is not the case for me and if I want to delete completely the whole list, I need to go one by one.... Which is not an option for very long playlist. Any clue there?

  • Casual Listener
  • Hello,   Spotify is supposed to purge the queue when we quit the App... Well, it is not the case for me and if I want to delete completely the whole list, I need to go one by one.... Which is ...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

IPhone app unusable. Freezes every 2 min

I have a premium Spotify account. It is unusable on my iPhone. It freezes every 2 min or so. Unable to complete a download or finish a single song. Navigation frozen. I have uninstalled and reinstalled twice as well as restarting my phone. Nothing he...

  • Visitor
  • I have a premium Spotify account. It is unusable on my iPhone. It freezes every 2 min or so. Unable to complete a download or finish a single song. Navigation frozen. I have uninstalled and reinstall...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Locked out of account

Hello! I appear to be locked out of my account. I can't log in on the IOS app, and have tried reinstalling it, but to no avail.I'm unable to log in to my account online either- I've tried from a few different computers and IP addresses, but it keeps ...

  • Newbie
  • Hello!  I appear to be locked out of my account. I can't log in on the IOS app, and have tried reinstalling it, but to no avail. I'm unable to log in to my account online either- I've tried fr...
  • osornios
  • Spotify Star
  • 7075 Views
  • 1 replies
  • 1 likes
  • 7075 Views
  • 1 replies
  • 1 likes

Help please

Hi I use Spotify on my phone I logged out now I can't log back in keeps saying password or email are wrong but Thay are not I can log in on line just not on app I restored app to see if that helps but still can't log in

  • Newbie
  • Hi I use Spotify on my phone I logged out now I can't log back in keeps saying password or email are wrong but Thay are not I can log in on line just not on app I restored app to see if that helps bu...
  • osornios
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Please help

I had premium previously that I payed using iTunes card and it ran out. I went to listening to music for free and now I want to go back to premium paying with iTunes card. I've tried everything but I can't figure how to make the payment

  • Newbie
  • I had premium previously that I payed using iTunes card and it ran out. I went to listening to music for free and now I want to go back to premium paying with iTunes card. I've tried everything but I...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Can't log in after upgrading to premium

I've had Spotify installed on my iPhone for ages. I just saw an offer for a premium discount which I signed up for. I had to uninstall Spotify and install a new version. Now, when I try to log in using the same credentials I've always used, I get an ...

  • Newbie
  • I've had Spotify installed on my iPhone for ages. I just saw an offer for a premium discount which I signed up for. I had to uninstall Spotify and install a new version.   Now, when I try to l...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes