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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36877 Views
  • 15 replies
  • 36 likes
  • 36877 Views
  • 15 replies
  • 36 likes

Does Spotify have a customer service number

I would like to say that Spotify has a awful support center in this community and Contact form. I reached out to many people for help and I still haven't came to a solution. I am being charged twice for a premium subscription that I do not have.

  • Casual Listener
  • I would like to say that Spotify has a awful support center in this community and Contact form. I reached out to many people for help and I still haven't came to a solution. I am being charged twice ...
  • Fhdkskssbej
  • Casual Listener
  • 485 Views
  • 4 replies
  • 0 likes
  • 485 Views
  • 4 replies
  • 0 likes

Starred Playlist

I recently signed up with the family plan with the account @madlooneyy. i had an old account and i deleted it because i wanted a fresh start. in my old account account i had the default playlist "starred" on my iphone. i really enjoyed this playlist ...

  • Newbie
  • I recently signed up with the family plan with the account @madlooneyy. i had an old account and i deleted it because i wanted a fresh start. in my old account account i had the default playlist "sta...
  • Jordi
  • Community Legend
  • 223 Views
  • 1 replies
  • 1 likes
  • 223 Views
  • 1 replies
  • 1 likes

Starred Playlist

I recently signed up with the family plan with the account @madlooneyy. i had an old account and i deleted it because i wanted a fresh start. in my old account account i had the default playlist "starred" on my iphone. i really enjoyed this playlist ...

  • Newbie
  •  I recently signed up with the family plan with the account @madlooneyy. i had an old account and i deleted it because i wanted a fresh start. in my old account account i had the default pl...
  • Jordi
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

My Spotify will not scrobble to Last.FM

Hello there I have searched Google, as well as this forum, and can see there have been similar issues and posts before. However I have tried all the fixes referenced and none have worked for me. This includes a clean reinstall, changing my Last.FM pa...

  • Casual Listener
  • Hello there 🙂   I have  searched Google, as well as this forum, and can see there have been similar issues and posts before. However I have tried all the fixes referenced and none have w...
  • 283 Views
  • 0 replies
  • 2 likes
  • 283 Views
  • 0 replies
  • 2 likes

Playback position

After upgrading to 5.5.1.1025 it seems that the app no longer resumes playback where I left off after hitting pause or removing audio jack. Is this a bug or am I missing something?

  • Newbie
  • After upgrading to 5.5.1.1025 it seems that the app no longer resumes playback where I left off after hitting pause or removing audio jack. Is this a bug or am I missing something?
  • user-removed
  • Not applicable
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Spotify app won't play some songs

The songs in questions are Tegan and Sara the albums : Heartthrob and The Con. The use to work on my phone but won't play anymore. It shows they are aviable and will even let me save them for offline play.

  • Casual Listener
  • The songs in questions are Tegan and Sara the albums : Heartthrob and The Con. The use to work on my phone but won't play anymore. It shows they are aviable and will even let me save them for offline...
  • MattSuda
  • Spotify Star
  • 407 Views
  • 3 replies
  • 0 likes
  • 407 Views
  • 3 replies
  • 0 likes

Solved!! Albums no longer show up on iOS app...

Just went to play an album on my iPhone and there are no longer any albums in there... Opened up on my iMac and all albums are there OK. Have changed nothing and not updates to cause the issue. Any ideas?

  • Casual Listener
  • Just went to play an album on my iPhone and there are no longer any albums in there...   Opened up on my iMac and all albums are there OK.   Have changed nothing and not updates to caus...
  • MattSuda
  • Spotify Star
  • 465 Views
  • 4 replies
  • 0 likes
  • 465 Views
  • 4 replies
  • 0 likes

Iphone 6s+ spotify mobile version 5 and ford focus usb skipping tracks

Hi,I have an issue with mobile version of spotify app. I have iphone 6s+ with iOS 9.3.1 and when I connect my phone via USB to my Ford Focus it plays first song just fine but then it plays only 2sec of next song and skips to another then it plays nex...

  • Newbie
  • Hi, I have an issue with mobile version of spotify app. I have iphone 6s+ with iOS 9.3.1 and when I connect my phone via USB to my Ford Focus it plays first song just fine but then it plays only 2se...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Recently Played Artists

Can you please update this **bleep**? It's been the same artists for the last two and a half/three weeks, guys. Seriously?

  • Newbie
  • Can you please update this **bleep**? It's been the same artists for the last two and a half/three weeks, guys. Seriously?
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Solved!! 7 day trial help!

My overview says "Your pre-paid Premium will end on 5/14/16. Subscribe to keep the tunes flowing, no need to re-credit your account every month." Does this mean my account will revert back to free or will it renew? I don't recall putting in payment m...

  • Casual Listener
  • My overview says "Your pre-paid Premium will end on 5/14/16. Subscribe to keep the tunes flowing, no need to re-credit your account every month."   Does this mean my account will revert back t...
  • confusedcanine
  • Casual Listener
  • 755 Views
  • 1 replies
  • 0 likes
  • 755 Views
  • 1 replies
  • 0 likes

Recently Played Artists not Updating

As my subject states it's not working anymore *many sad faces* it was working wonderfully for awhile and then stopped again. Please help

  • Newbie
  • As my subject states it's not working anymore *many sad faces* it was working wonderfully for awhile and then stopped again. Please help
  • 435 Views
  • 0 replies
  • 2 likes
  • Recently played artists not updating
  • 435 Views
  • 0 replies
  • 2 likes

AN ERROR OCCURRED

Everytime I open my Spotify on my 6, whether its on my Wi-Fi or on my LTE, I get a message saying an error occurred in every section, except for playlists. The app has become unusable because I can only access my playlists, and only the ones I have s...

  • Regular
  • Everytime I open my Spotify on my 6, whether its on my Wi-Fi or on my LTE, I get a message saying an error occurred in every section, except for playlists. The app has become unusable because I can o...
  • user-removed
  • Not applicable
  • 1093 Views
  • 3 replies
  • 0 likes
  • 1093 Views
  • 3 replies
  • 0 likes

Spotify won't delete songs

Keep trying says removed from library but it will still be there....

  • Newbie
  • Keep trying says removed from library but it will still be there....
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Premium is not showing up

I bought the premium with the student discount and it still says on my account I'm using free and I have already been charged on my bank account. I logged out, uninstalled the app, and restarted my phone but still nothing. If it doesn't work I would ...

  • Casual Listener
  • I bought the premium with the student discount and it still says on my account I'm using free and I have already been charged on my bank account. I logged out, uninstalled the app, and restarted my p...
  • osornios
  • Spotify Star
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

No Inbox in iOS app

I do not have an icon for messages in my iphone spotify app. So that i can see songs others have sent me or i've sent to others. How can i get this back? please point me in the right direction. thanks!

  • Newbie
  • I do not have an icon for messages in my iphone spotify app. So that i can see songs others have sent me or i've sent to others. How can i get this back? please point me in the right direction. &nbs...
  • mikkael
  • Regular
  • 899 Views
  • 2 replies
  • 1 likes
  • 899 Views
  • 2 replies
  • 1 likes

I can't share Spotify links with friends in iOS

I make lots of playlists and send tracks to friends. Lately, anytime I click "share" and "copy link", and text to friends, it opens Spotify but doesn't open the track or playlist. It used to work up until a couple weeks ago. I used to always be able ...

  • Newbie
  • I make lots of playlists and send tracks to friends. Lately, anytime I click "share" and "copy link", and text to friends, it opens Spotify but doesn't open the track or playlist. It used to work up ...
  • 346 Views
  • 0 replies
  • 0 likes
  • Share links
  • 346 Views
  • 0 replies
  • 0 likes

Delete ALL synced music from my devices

Why isn't there a simpler way to delete all synced music from my devices? Instead of having to go through my list of synced artists, albums, songs and playlists, there should be a button in settings that simply clears everything! Unchecking every sin...

  • Newbie
  • Why isn't there a simpler way to delete all synced music from my devices?   Instead of having to go through my list of synced artists, albums, songs and playlists,  there should be a butt...
  • 437 Views
  • 0 replies
  • 0 likes
  • Android
    iOS
    music
    synced
  • 437 Views
  • 0 replies
  • 0 likes

Overview: Artist -> Album -> Songs (like I follow on mac-version)

Hi! I would like to have a nice overwiev over the artists I like. I do not like shuffeled playlists. I like to scroll through a list with my favorite artists, click on an artist -> See all the albums and listen to one of them. -> Just like it is on i...

  • Newbie
  • Hi! I would like to have a nice overwiev over the artists I like. I do not like shuffeled playlists. I like to scroll through a list with my favorite artists, click on an artist -> See a...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Home button missing Ipad Pro 9.7

Hello - i've just joined to ask this question so apologies if it has been covered already, i searched but could not find anything I have recently brought an Ipad Pro 9.7 and installed Spotify version 5.5.0.1023 on it - this is the same Spotify versio...

Home button.jpg
  • Newbie
  • Hello - i've just joined to ask this question so apologies if it has been covered already, i searched but could not find anything   I have recently brought an Ipad Pro 9.7 and installed Spotif...
  • 1235 Views
  • 0 replies
  • 5 likes
  • 5.5.0.1023
    button
    Home
    home button
    Icon
    ipad pro
  • 1235 Views
  • 0 replies
  • 5 likes

Solved!! Deleting songs from iphone memory completely

i cant delete the songs that i downloaded on spotify from my iphone memory even when delete the song on my playlist. because of this problem i will use apple music instead. Cause you can delete any song you want on apple music and from phone memory. ...

  • Newbie
  • i cant delete the songs that i downloaded on spotify from my iphone memory even when delete the song on my playlist. because of this problem i will use apple music instead. Cause you can delete any s...
  • jasperlevi
  • Newbie
  • 1929 Views
  • 2 replies
  • 0 likes
  • delete music
    Delete offline title
    delete songs
    delete track
    memory
    songs
  • 1929 Views
  • 2 replies
  • 0 likes