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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49938 Views
  • 15 replies
  • 36 likes
  • 49938 Views
  • 15 replies
  • 36 likes

Cannot Listen To Local Files And Playlists On My iPod Touch

I would like to listen to my Local Files and my playlists that I created on the Spotify app. No Local Files are showing up on the iPod Touch. Instead, it says this: Local files is currently empty Install Spotify on your computer to add and play songs...

  • Visitor
  • I would like to listen to my Local Files and my playlists that I created on the Spotify app.   No Local Files are showing up on the iPod Touch.    Instead, it says this:   L...
  • user-removed
  • Not applicable
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Friends won't show up on iPhone Spotify app

I finally saw my friend feeds on Spotify app on my iMac, and said wow, friend activity is finally working in Spotify! I was happy, because I knew I could never get it to work on the iPhone app or Android app. But now, when I went back to the iPhone a...

  • Casual Listener
  • I finally saw my friend feeds on Spotify app on my iMac, and said wow, friend activity is finally working in Spotify!  I was happy, because I knew I could never get it to work on the iPhone app ...
  • jakubik
  • Casual Listener
  • 877 Views
  • 2 replies
  • 0 likes
  • Mac
  • 877 Views
  • 2 replies
  • 0 likes

Solved!! FB Messanger Button Gone

The option to share from my spotify app to FB Messenger is gone, i only have email, text, and direct spotify inbox available. Where did my button go? Thanks!

IMG_2310.jpg
  • Casual Listener
  • The option to share from my spotify app to FB Messenger is gone, i only have email, text, and direct spotify inbox available. Where did my button go?       Thanks!
  • KatesHere
  • Community Legend
  • 7769 Views
  • 6 replies
  • 0 likes
  • Facebook
    sharing
  • 7769 Views
  • 6 replies
  • 0 likes

[iOS] Crashing 5.7.0.1055

I'm having issues with my app crashing on my iPhone 6s Plus. If I just skip songs using shuffle it will not crash, but if I try creating a playlist or download new music it will crash once every 3-4 mins. I have tried redownloading the app as well as...

  • Newbie
  • I'm having issues with my app crashing on my iPhone 6s Plus. If I just skip songs using shuffle it will not crash, but if I try creating a playlist or download new music it will crash once every 3-4 ...
  • 387 Views
  • 0 replies
  • 0 likes
  • iOS
  • 387 Views
  • 0 replies
  • 0 likes

iOS app skips to next song when streaming on 3G/bluetooth

I bought a new head unit for my car, Pioneer DEH-X8700BT. When I stream Spotify over 3G via bluetooth to the Pioneer unit, the app automatically skips to the next song. Sometimes after a minute, sometimes after five seconds. I reinstalled the iOS app...

  • Newbie
  • I bought a new head unit for my car, Pioneer DEH-X8700BT.  When I stream Spotify over 3G via bluetooth to the Pioneer unit, the app automatically skips to the next song. Sometimes after a minut...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Spotify on iPhone continues playing after removing output device (f.e. headphone, airplay speaker)

I like Spotify and the built-in playlists a lot! But since one of the last version, I annoys me from time to time. Hope you can fix this! Common situation: I stream music at home from Spotify App on iPhone to an airplay speaker. When leaving home and...

  • Regular
  • I like Spotify and the built-in playlists a lot! But since one of the last version, I annoys me from time to time. Hope you can fix this!   Common situation: I stream music at home from Spotif...
  • glen_fiddich
  • Regular
  • 674 Views
  • 5 replies
  • 0 likes
  • 674 Views
  • 5 replies
  • 0 likes

Ios new fancy menu

Could you upgrade me already?

  • Newbie
  • Could you upgrade me already?
  • user-removed
  • Not applicable
  • 234 Views
  • 1 replies
  • 1 likes
  • 234 Views
  • 1 replies
  • 1 likes

Nothing happened about my premium

I bought a premium with my credit card , but first I bought to my friend and after when I wanted to do , I didnt receive it , but he took my money

  • Newbie
  • I bought a premium with my credit card , but first I bought to my friend and after when I wanted to do , I didnt receive it , but he took my money
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Spotify Premium isn't activating

I renewed a subscription to Spotify through iCloud and it still hasn't activated I tried signing in and out and deleting the app.

  • Newbie
  • I renewed a subscription to Spotify through iCloud and it still hasn't activated I tried signing in and out and deleting the app.
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Offline Synched Tracks get deleted after a few days

I have a playlist of tracks downloaded from Soundcloud.After a few days half of them are not synchronized anymore.http://imgur.com/vummfUP

  • Newbie
  • I have a playlist of tracks downloaded from Soundcloud. After a few days half of them are not synchronized anymore. http://imgur.com/vummfUP
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Can't download all local files onto iPhone 6s from mac

I have tried everything I've seen suggested. I've gone to this link which was basically useless. There isn't a firewall issue. I have done everything and still some files refuse to download. I've attached screenshots of what it tells me when I try to...

spotify 1.png spotify 2.png
  • Casual Listener
  • I have tried everything I've seen suggested. I've gone to this link which was basically useless. There isn't a firewall issue. I have done everything and still some files refuse to download...
  • lyzzidc
  • Casual Listener
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Trying to upgrade to premium on my IPhone 4S

I'm sure this has been answered before, but here it goes. I downloaded spotify onto my IPhone 4S. How can I upgrade to premium on my phone? I have also downloaded the desktop version. Any help would be appreciated. Thanks.

  • Newbie
  • I'm sure this has been answered before, but here it goes. I downloaded spotify onto my IPhone 4S. How can I upgrade to premium on my phone? I have also downloaded the desktop version. Any help would ...
  • yoloswagbatman
  • Newbie
  • 110724 Views
  • 16 replies
  • 16 likes
  • 110724 Views
  • 16 replies
  • 16 likes

Can not access my acount

Dear responsible,Good Night.Reference: username gabrielacecilioadvPlease I can not access my acount because even though in my e-mail your team said thay I Have already used the link to change my password I still can not access my acount.So I eant a s...

  • Newbie
  • Dear responsible, Good Night. Reference: username gabrielacecilioadv Please I can not access my acount because even though in my e-mail your team said thay I Have already used the link to change m...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Spotify new music search fails every time

I have tried using different wifi, 4G, and have updated program. I get a failed search try again later prompt every time I do a search for music. Radio play works and I have access to previous playlist.

  • Newbie
  • I have tried using different wifi, 4G, and have updated program. I get a failed search try again later prompt every time I do a search for music. Radio play works and I have access to previous playli...
  • osornios
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • Search failure
  • 308 Views
  • 1 replies
  • 0 likes

BMW and Spotify

I am finding Spotify on connected apps greyed out after the car starts movingIs anyone still having this problem?

  • Newbie
  • I am finding Spotify on connected apps greyed out after the car starts moving Is anyone still having this problem?
  • JCdotnl
  • Roadie
  • 530 Views
  • 1 replies
  • 0 likes
  • BMW and Spotify
  • 530 Views
  • 1 replies
  • 0 likes

Spotify disappeared

Spotify disappeared from my iPhone 5c about a week ago. I'm a premium customer and am very frustrated that I'm paying for an app I can't use. I tried to update it and it wouldn't even try to update. Now I have to re-download it and it won't even star...

  • Newbie
  • Spotify disappeared from my iPhone 5c about a week ago. I'm a premium customer and am very frustrated that I'm paying for an app I can't use. I tried to update it and it wouldn't even try to update. ...
  • user-removed
  • Not applicable
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Spotify quits randomly

I use spotify on my iPad. It quits very randomly. sometimes it plays let's say 20 songs, sometimes just 3 songs. Also when I use other apps, it sometimes quits.The system doesn't say it had an error, the program completely stops which means I have to...

  • Regular
  • I use spotify on my iPad. It quits very randomly. sometimes it plays let's say 20 songs, sometimes just 3 songs. Also when I use other apps, it sometimes quits. The system doesn't say it had an erro...
  • user-removed
  • Not applicable
  • 886 Views
  • 3 replies
  • 0 likes
  • 886 Views
  • 3 replies
  • 0 likes