Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237951 Views

27 replies

5 likes

  • 237951 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

Ivelina

Moderator

119180 Views

117 replies

13 likes

Other
  • 119180 Views
  • 117 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2718 Views

0 replies

0 likes

iOS
  • 2718 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305625 Views

62 replies

16 likes

  • 305625 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130938 Views

19 replies

38 likes

  • 130938 Views
  • 19 replies
  • 38 likes

Charge gift card on iphone without using PC

Can I charge my account with premium gift card link only using my iphone with out using PC. On the road in Bali and the link will be sent from friend in Sweden.

Newbie

Can I charge my account with premium gift card link only using my iphone with out using PC. On the road in Bali and the link will be sent from friend in Sweden. 

Hubo

Community Legend

652 Views

1 replies

0 likes

Gift Card
iphone 5
  • 652 Views
  • 1 replies
  • 0 likes

Solved!! Does it update even without internet?

I just redeemed a new code because my premium was about to expire, though I only have internet access to my laptop for now. Will it update itself on my phone (that I have re-newed premium) so I don't need to download all the songs once again when I'v...

Casual Listener

I just redeemed a new code because my premium was about to expire, though I only have internet access to my laptop for now. Will it update itself on my phone (that I have re-newed premium) so I don't...

ImFawx

Casual Listener

743 Views

2 replies

0 likes

  • 743 Views
  • 2 replies
  • 0 likes

Solved!! App Freezes And Crashed All The Time During Playback

I have an iPhone 6 Plus and am running Spotify version 5.7.0.1055. The app freezes all the time during playback. For example, I will start playing a song. The song will continue to play but the UI freezes and is unresponsive. I can try to press the "...

Regular

I have an iPhone 6 Plus and am running Spotify version 5.7.0.1055. The app freezes all the time during playback. For example, I will start playing a song. The song will continue to play but the UI fr...

Bittencourt

Spotify Star

957 Views

4 replies

0 likes

  • 957 Views
  • 4 replies
  • 0 likes

canceling spotify premium account

i am struggling to cancel my spotify premiumn account and need help pls.

Newbie

i am struggling to cancel my spotify premiumn account and need help pls.

Hubo

Community Legend

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Songs stop half way through

Playing my songs and half way through the first song the sound will stop but the music cursor continues moving along as if it's still playing. The pause button shows as it would if music was playing.

Newbie

Playing my songs and half way through the first song the sound will stop but the music cursor continues moving along as if it's still playing. The pause button shows as it would if music was playing.

rndlmns

Newbie

707 Views

1 replies

0 likes

  • 707 Views
  • 1 replies
  • 0 likes

Spotify app won't recognise my premium account

I have a Spotify premium account which only works on my MacBook as on my phone it only recognises me as free?! I have logged back in multiple times and I only have one account!

Newbie

I have a Spotify premium account which only works on my MacBook as on my phone it only recognises me as free?! I have logged back in multiple times and I only have one account!

Hubo

Community Legend

1231 Views

6 replies

0 likes

  • 1231 Views
  • 6 replies
  • 0 likes

Spotify won't let me log in on my iPhone

I haven't had Spotify on my phone for a while now but I've recently downloaded it again and every time I go to log in it shows me this pop up

Visitor

I haven't had Spotify on my phone for a while now but I've recently downloaded it again and every time I go to log in it shows me this pop up

mapuya19

Community Legend

3966 Views

2 replies

0 likes

  • 3966 Views
  • 2 replies
  • 0 likes

Airplay on iOS

Is anyone having issues finding Airport Expresses and Apple TVs via Airplay on the Spotify iOS app? Sometimes I will see all of my devices, and sometimes I see one or none. This isn't happening with other apps on our two iPhones, but is consistently ...

Visitor

Is anyone having issues finding Airport Expresses and Apple TVs via Airplay on the Spotify iOS app?  Sometimes I will see all of my devices, and sometimes I see one or none.  This isn't hap...

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

Premium subscription abroad cant log in

Hi, I'm in the UK and when I try to change the country in my profile it only comes up Spain what can I do about it?

Newbie

Hi, I'm in the UK and when I try to change the country in my profile it only comes up Spain  what can I do about it? 

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

Multiple devices

I cant log in on my other iphone and my ipad can you help me it says my password is incorrect

Newbie

I cant log in on my other iphone and my ipad can you help me it says my password is incorrect

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

Music synced offline but wont sound

Hi,Ive been encounting a problem on my spotify. The problem is that ive got the playlist synced to offline and about all of the songs work perfectly, except for 3 of them. When the song comes by its time to play, the song will appear its playing but ...

Casual Listener

Hi, Ive been encounting a problem on my spotify. The problem is that ive got the playlist synced to offline and about all of the songs work perfectly, except for 3 of them. When the song comes by it...

Nicas

Casual Listener

988 Views

2 replies

0 likes

  • 988 Views
  • 2 replies
  • 0 likes

Offline albums are empty (sometimes)

[iPhone 4S - iOS 9.3.2 - 1.1 GB available - Spotify app version: 5.7.0] Hi all. I used to have an iPhone 4, save offline albums and it worked perfectly without 3G or wifi. I just got an iPhone 4S and things are a bit weird now... I saved a few albums...

Casual Listener

[iPhone 4S - iOS 9.3.2 - 1.1 GB available - Spotify app version: 5.7.0]   Hi all. I used to have an iPhone 4, save offline albums and it worked perfectly without 3G or wifi.   I just go...

563 Views

0 replies

0 likes

Offline Content
  • 563 Views
  • 0 replies
  • 0 likes

The update

The update when u have your library and search at The bottom haven't come to My account, But when My friends log in to their spotify on My phone The update is There! I have tried to log in and out, even removed Spotify from My phone and downloaded it...

Newbie

The update when u have your library and search at The bottom haven't come to My account, But when My friends log in to their spotify on My phone The update is There! I have tried to log in and out, e...

Hubo

Community Legend

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

Spazio disponibile

Salve, mi è apparso questo (nell' immagine) nel telefono perché?

Visitor

Salve, mi è apparso questo (nell' immagine) nel telefono perché?

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

I can't view an artist's songs

Hey, the thing is I open the app and go to the artist's page (Bad suns) but they're no songs showing, however if look for the songs on the spotify web page there they are but when I try to play them and open it in the app it doesn't show (or play) an...

Newbie

Hey, the thing is I open the app and go to the artist's page (Bad suns) but they're no songs showing, however if look for the songs on the spotify web page there they are but when I try to play them ...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Cobrança dupla

Oi gente, boa noite, a uns dias atrás usei a semana gratis do spotify e hoje fui cadastrar meu cartão de crédito pra comprar o premium de 3 meses por 1,99, mas assim que cadastrei já cobraram 1,99 e eu não vire premium por que já havia participado de...

Newbie

Oi gente, boa noite, a uns dias atrás usei a semana gratis do spotify e hoje fui cadastrar meu cartão de crédito pra comprar o premium de 3 meses por 1,99, mas assim que cadastrei já cobraram 1,99 e ...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes

iPod classic sync

hi, i'm new to spotify, and i normally buy/download all my music from itunes on my iMac then sync tham all to my iphone/ipad/ipod classic. since i've been hearing rumours that apple is going to evenually discontinue iTunes for music, i thought i bett...

Visitor

hi, i'm new to spotify,  and i normally buy/download all my music from itunes on my iMac then sync tham all to my iphone/ipad/ipod classic.  since i've been hearing rumours that apple is go...

MattSuda

Spotify Star

1569 Views

2 replies

0 likes

  • 1569 Views
  • 2 replies
  • 0 likes

iPad app

Hi,I have a spotify premium, with a facebook account.The connexion is impossible on my ipad with facebook! I have no specially message.On my iphone it's working…Help please!Thanks

Casual Listener

Hi, I have a spotify premium, with a facebook account. The connexion is impossible on my ipad with facebook! 😕 I have no specially message. On my iphone it's working… Help please! Thanks

Lilibelule

Casual Listener

800 Views

5 replies

1 likes

  • 800 Views
  • 5 replies
  • 1 likes

Silent night

Really disappointed, premium just plays silence through iPhone SE. Why do we pay for this?

Casual Listener

Really disappointed, premium just plays silence through iPhone SE. Why do we pay for this?

Wwc

Casual Listener

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Flight mode

Hello I am wondering. I have the spotify premium - and when my mobile is on flight mode, it's not all my songs I can listen to. Many of them, is avalible, but some of my songs, is not avalible. Why? Can somebody help me, how do the last songs got ava...

Regular

Hello   I am wondering.   I have the spotify premium - and when my mobile is on flight mode, it's not all my songs I can listen to. Many of them, is avalible, but some of my songs...

Hubo

Community Legend

7912 Views

7 replies

0 likes

  • 7912 Views
  • 7 replies
  • 0 likes