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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

What's up with this new Home screen?

Whats up with the new home screen being random playlist? Its really bad, can I change it back?

  • Music Fan
  • rene_ppl
  • Casual Listener
  • 55325 Views
  • 969 replies
  • 350 likes
  • iOS
  • 55325 Views
  • 969 replies
  • 350 likes

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397098 Views
  • 879 replies
  • 326 likes
  • 397098 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78513 Views
  • 124 replies
  • 32 likes
  • 78513 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17922 Views
  • 8 replies
  • 0 likes
  • 17922 Views
  • 8 replies
  • 0 likes

I thought I'd signed up for premium but being told it's just a trial

I saw the $0.99 for 3 month offer and thought I'd signed up this morning. I entered credit card details even. But now I'm told I am only on a trial. I then clicked the GET PREMIUM button in the email (which said about the same $0.99 for 3 months offe...

  • Newbie
  • I saw the $0.99 for 3 month offer and thought I'd signed up this morning. I entered credit card details even. But now I'm told I am only on a trial. I then clicked the GET PREMIUM button in the email...
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

Aranza Hdez

Hola hoy trate de instalar spotify premium con la oferta de 9 pesos por 3 meses al introducir el número de tarjeta y todo lo que me pide que haga y aceptar los términos y condiciones me manda un mensaje pequeño al principio en letras rojas diciendo q...

  • Newbie
  • Hola hoy trate de instalar spotify premium con la oferta de 9 pesos por 3 meses al introducir el número de tarjeta y todo lo que me pide que haga y aceptar los términos y condiciones me manda un mens...
  • 73 Views
  • 0 replies
  • 0 likes
  • 73 Views
  • 0 replies
  • 0 likes

App issues

Whenever I open the Spotify app it freezes. I have to close it and try again. Do that like 4 times and then let it the app sit open for 3 or 4 mins before it will work again. I've tried deleting and reinstalling still does it. It does while on data, ...

  • Newbie
  • Whenever I open the Spotify app it freezes. I have to close it and try again. Do that like 4 times and then let it the app sit open for 3 or 4 mins before it will work again. I've tried deleting and ...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

My music won't dowonload

I've had this issue for a couple of months now and it's infuriating. I'm a premium member of Spotify and recently my music simply won't download. I have over 25gb of storage available on my phone so memory isn't an issue? What can be done to rectify ...

  • Newbie
  • I've had this issue for a couple of months now and it's infuriating. I'm a premium member of Spotify and recently my music simply won't download. I have over 25gb of storage available on my phone so ...
  • 378 Views
  • 0 replies
  • 0 likes
  • offline mode
  • 378 Views
  • 0 replies
  • 0 likes

Can't search anything

Hey,I can't search any music in spotify.Do you know something about this problem?My internet is working and the offline mode is turned off.I'm able to listen to online music, too.

  • Newbie
  • Hey, I can't search any music in spotify. Do you know something about this problem? My internet is working and the offline mode is turned off. I'm able to listen to online music, too.
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Paid premium and won't work offline

Worked for about 2 hrs and just stopped. When I went to look at the APP it now says it won't work offline?It was just working? What the heck? Says to go online to download but they ARE downloaded ?? HELP in the 2nd hour of an 8 hr road trip with no m...

  • Newbie
  • Worked for about 2 hrs and just stopped. When I went to look at the APP it now says it won't work offline? It was just working? What the heck? Says to go online to download but they ARE downloaded ?...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Family account

How can i connect my doughters account with mine after upgrading to a family account?

  • Newbie
  • How can i connect my doughters account with mine after upgrading to a family account?
  • Sunworshipper
  • Casual Listener
  • 385 Views
  • 2 replies
  • 0 likes
  • Family Share
  • 385 Views
  • 2 replies
  • 0 likes

Log in to spotify without facebook

Hello! Just got my mom onto spotify, and she logged in with facebook.. now she is up and running, and is also a premium user. but we can not log in to spotify on her phone(without also being logged into facebook) my question is: can we get a username...

  • Newbie
  • Hello!  Just got my mom onto spotify, and she logged in with facebook.. now she is up and running, and is also a premium user. but we can not log in to spotify on her phone(without also bein...
  • Mduran447
  • Casual Listener
  • 73083 Views
  • 7 replies
  • 4 likes
  • 73083 Views
  • 7 replies
  • 4 likes

Local Files won't sync to iPhone

Hello, my iPhone 6S Plus will not sync any local files from my laptop, no matter what I do. I have tried everything other people have tried here, but nothing seems to work. I am connected to the same network on both devices, it is registered as a hom...

  • Newbie
  • Hello, my iPhone 6S Plus will not sync any local files from my laptop, no matter what I do. I have tried everything other people have tried here, but nothing seems to work. I am connected to the same...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

How to delete

I can't delete a song from my playlist. I click on the (...) and there is no delete option. On my boyfriends account he has a delete option. Please note we are both using iPhones.

  • Newbie
  • I can't delete a song from my playlist. I click on the (...) and there is no delete option. On my boyfriends account he has a delete option. Please note we are both using iPhones.
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

BUG: You're offline... iOS, but I and can play all music, Running is not available.

As the title say: Spotify begins with "you're offline". So the Running feature is not present. But all the music is available and I got no offline music on my Spotify. Offline mode is off (in the settings) restarts have been made (both types) reinsta...

  • Newbie
  • As the title say: Spotify begins with "you're offline". So the Running feature is not present. But all the music is available and I got no offline music on my Spotify. Offline mode is off (in the set...
  • 296 Views
  • 0 replies
  • 0 likes
  • bug report
    Running with spotify
  • 296 Views
  • 0 replies
  • 0 likes

Plays not showing on Facebook Activity Log

When listening to music on my iPhone, the plays don't show on my Facebook Activity Log. This used to work, I don't know what has changed. I removed the app from iOS and also removed it from my Facebook App's list and started again but with no luck. T...

  • Casual Listener
  • When listening to music on my iPhone, the plays don't show on my Facebook Activity Log. This used to work, I don't know what has changed.   I removed the app from iOS and also removed it from ...
  • fvalcruz
  • Music Fan
  • 592 Views
  • 4 replies
  • 2 likes
  • 592 Views
  • 4 replies
  • 2 likes

Ipod

I used to use Rdio and have switched to Spotify. With Rdio, I could make my playlists on the desktop app, then sync everything over to my iPod with a click. Can this be done with Spotify. I wasnt' able to download the latest Spotify app for my iPod b...

  • Newbie
  • I used to use Rdio and have switched to Spotify. With Rdio, I could make my playlists on the desktop app, then sync everything over to my iPod with a click. Can this be done with Spotify.  &nbs...
  • user-removed
  • Not applicable
  • 170 Views
  • 3 replies
  • 0 likes
  • 170 Views
  • 3 replies
  • 0 likes

Crashing & lack of sync

I just updated to Premium. Its been a disaster. Wont sync playlists, and crashes constantly. Got lured in by ability to play offline, but this is horrible. Is there a fix. The lack of tech support is a joke as well.

  • Newbie
  • I just updated to Premium. Its been a disaster. Wont sync playlists, and crashes constantly. Got lured in by ability to play offline, but this is horrible. Is there a fix. The lack of tech support is...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Syncing the wrong song version

I'm trying to sync songs not available on Spotify for offline listening on my iPhone but when I add the playlist from my local file the wrong versions are added to my playlist.Let me exemplify this situation. I'm trying to sync the iTunes Sessions al...

  • Newbie
  • I'm trying to sync songs not available on Spotify for offline listening on my iPhone but when I add the playlist from my local file the wrong versions are added to my playlist. Let me exemplify this...
  • Tobias82
  • Casual Listener
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

My premium isn't working

I paid £0:99p for spotify premium for 3 months and it doesn't seem to be working .I can't access any of the features but I did get an email said that I have paid for it .

  • Casual Listener
  • I paid £0:99p for spotify premium for 3 months and it doesn't seem to be working . I can't access any of the features but I did get an email said that I have paid for it .
  • Lucy92
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

Local Tracks NOT LOADING

so im trying to add new tracks to my local playlist (these are all mp3's placed into spotify playlist and made to be available off line)I have my plugged in and wi-fi is working but all I get is the message waiting to download ... while the new track...

  • Newbie
  • so im trying to add new tracks to my local playlist (these are all mp3's placed into spotify playlist and made to be available off line) I have my plugged in and wi-fi is working but all I get is th...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Can't edit track info

I just recently updated the Spotify app on my phone and laptop. All of a sudden I can't update the track information for my local files. Is there still a way to do this? Thanks.

  • Casual Listener
  • I just recently updated the Spotify app on my phone and laptop. All of a sudden I can't update the track information for my local files. Is there still a way to do this? Thanks.
  • mblack101
  • Music Fan
  • 1489 Views
  • 3 replies
  • 0 likes
  • 1489 Views
  • 3 replies
  • 0 likes

How to view song information in the new "Up Next"

After the latest update for iOS, there is now an "Up Next" view replacing the play queue. I am able to reorder songs now, which is a welcome feature. However, I cannot figure out how to get options for the songs in the queue because the "more" button...

  • Visitor
  • After the latest update for iOS, there is now an "Up Next" view replacing the play queue. I am able to reorder songs now, which is a welcome feature. However, I cannot figure out how to get options f...
  • 2193 Views
  • 0 replies
  • 1 likes
  • iOS 9.2
    play queue management
    songs
  • 2193 Views
  • 0 replies
  • 1 likes

what version of ios for latest

what version of ios supports the latest version of spotify for ios (4.6.0.1466), currently have a ipod touch 2nd gen with ios 4.2 and am only able to use older version of spotify

  • Gig Goer
  • what version of ios supports the latest version of spotify for ios (4.6.0.1466), currently have a ipod touch 2nd gen with ios 4.2 and am only able to use older version of spotify
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes