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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394697 Views
  • 941 replies
  • 107 likes
  • Account
  • 394697 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170085 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170085 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98668 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98668 Views
  • 68 replies
  • 10 likes

löschen meines accounts

Bitte liebe spotify community löscht meinen Account

  • Visitor
  • Bitte liebe spotify community löscht meinen Account
  • anton11
  • Casual Listener
  • 8887 Views
  • 19 replies
  • 7 likes
  • 8887 Views
  • 19 replies
  • 7 likes

drgdgf

fcggbhfvh

  • Regular
  • fcggbhfvh
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Hacked account

My premium account has been hacked. I can't enter in my spotify using my original username and password and when I asked to send my password to my associated email, I have never received it. I am still logging in on my phone but not on my computer an...

  • Casual Listener
  • My premium account has been hacked. I can't enter in my spotify using my original username and password and when I asked to send my password to my associated email, I have never received it.   ...
  • Nickolay
  • Composer
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Can't login account after payment failed

Hello, Yesterday the payment for my spotify wasn't succesfull but now I can't use my account at all. I can't login on it anymore, nor can I change the password. I've had a playlist in the account which I really want to save, but that isn't possible r...

  • Newbie
  • ...laylist in the account which I really want to save, but that isn't possible right now.   The account name was safethejacq, but apparently I left the playlist as private instead of public..   I t...
  • Nickolay
  • Composer
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 250 Views
  • 1 replies
  • 0 likes

hjfrjf

jhfjjf

  • 128 Views
  • 0 replies
  • 0 likes

Payment submited to my creditcard, but I still not able to use the premium features

Hey there, I'm brazilian and I just finished the subscription on spotfy to be able to use the student discount and premium features. I sent the document of university enrollment with the emission date.The problem is that the payment was discounted fr...

  • Newbie
  • Hey there, I'm brazilian and I just finished the subscription on spotfy to be able to use the student discount and premium features. I sent the document of university enrollment with the emission dat...
  • user-removed
  • Not applicable
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Sharing music in Facebook Messenger

I've tried to send music to my friend in Korea but when I share music through messenger, the link doesn't go through.

  • Visitor
  • I've tried to send music to my friend in Korea but when I share music through messenger, the link doesn't go through. 
  • user-removed
  • Not applicable
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Change a country

I downloaded Spotify when I was in USA, I used USA bank account and credit card, now I am back in Czech Republic trying to change my country and put my czech credit card instead of USA because my USA account is already closed and there is no option f...

  • Casual Listener
  • I downloaded Spotify when I was in USA, I used USA bank account and credit card, now I am back in Czech Republic trying to change my country and put my czech credit card instead of USA because my USA...
  • Kucisska
  • Casual Listener
  • 380 Views
  • 3 replies
  • 0 likes
  • Premium
  • 380 Views
  • 3 replies
  • 0 likes

Solved!! My account was randomly create by email

Hello, I never use Spotify before, but recently I get an email to confirm an account. My account was randomly create by email and they use random username as "awy6lw68jfhqmsrvim2yi4ox5". I has managed to change password but I can't change username. C...

  • Newbie
  • Hello, I never use Spotify before, but recently I get an email to confirm an account. My account was randomly create by email and they use random username as "awy6lw68jfhqmsrvim2yi4ox5".  I has ...
  • IguanaSetup
  • Community Legend
  • 757 Views
  • 2 replies
  • 0 likes
  • Account
  • 757 Views
  • 2 replies
  • 0 likes

Unable to change address with facebook account

Hi, i have the problem that im using facebook to login to spotify and i have a family subscription, now my girlfriend got kicked out even after entering the correct zip. i thouhgt ok maybe it was still my old address, but i cant change my address any...

  • Casual Listener
  • Hi,   i have the problem that im using facebook to login to spotify and i have a family subscription, now my girlfriend got kicked out even after entering the correct zip.   i thouhgt o...
  • Nexum
  • Casual Listener
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

No quiero y no tengo por qué escuchar esto

Una falta de respeto tanto para mujeres, como niños que podrían escuchar la publicidad básica de Virgin Mobile en spotify. No puedo entender cómo no filtran la publicidad.

  • Newbie
  • Una falta de respeto tanto para mujeres, como niños que podrían escuchar la publicidad básica de Virgin Mobile en spotify. No puedo entender cómo no filtran la publicidad. 
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Wrong currency in my country (Euro in Thailand?)

Hello, I am using Spotify in Thailand. I used to pay monthly THB129 through my Thai card. Last month, I lost my wallet (and so my card) so I had to make a new one. Spotify is asking to update my credit card info. However, price shows 9,90euros instea...

  • Newbie
  • Hello,  I am using Spotify in Thailand. I used to pay monthly THB129 through my Thai card.   Last month, I lost my wallet (and so my card) so I had to make a new one. Spotify is asking t...
  • mochizebra
  • Newbie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

How to accept a Family invite?

Is the site down right now. I can get everywhere in the account settings except for being able to accept the invite for a family account. I tried muliple computers and browsers and if I click the link in the sent email it just takes me to spotify and...

  • Newbie
  • Is the site down right now.  I can get everywhere in the account settings except for being able to accept the invite for a family account.  I tried muliple computers and browsers and if I c...
  • ihenrich
  • Newbie
  • 2025 Views
  • 8 replies
  • 2 likes
  • 2025 Views
  • 8 replies
  • 2 likes

Solved!! How do I unsubscribe from Spotify Premium?

How do I unsubscribe from Spotify Premium? so I do not have to pay more?

  • Newbie
  • How do I unsubscribe from Spotify Premium?   so I do not have to pay more?
  • Carol63
  • Newbie
  • 120270 Views
  • 33 replies
  • 0 likes
  • 120270 Views
  • 33 replies
  • 0 likes

Superuser Contribution Someone else were using my account and all my playslists are now gone

It started with I got logged out from Spotify and when I tried to log back on it said I was using an incorrect password. I reset my password and when I logged in again every playlist was gone. My daily mixes and artists I follow are still here though...

  • Newbie
  • It started with I got logged out from Spotify and when I tried to log back on it said I was using an incorrect password. I reset my password and when I logged in again every playlist was gone. My dai...
  • Aichel
  • Roadie
  • 375 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution account hacked, can't change password or email

my account has been hacked. I believe I originally and continue to sign in via facebook. the culprit changed my password and email on my spotify account. so i can still log in via facebook, but whoever gained access to my account can override me and ...

  • Newbie
  • my account has been hacked.  I believe I originally and continue to sign in via facebook.  the culprit changed my password and email on my spotify account.  so i can still log in via f...
  • dmohr78
  • Newbie
  • 892 Views
  • 5 replies
  • 1 likes
  • Account
    Login
    Security
  • 892 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Pagamento

Olá, meus dados do pagamento do cartão estavam desatualizados pois troquei de cartao e dai fiz a assinatura de universitário para obter o desconto e depois atualizar meus dados do cartão. Veio cobrando 2 coisas no cartão, 16,90 da assiantura premium ...

  • Newbie
  • Olá, meus dados do pagamento do cartão estavam desatualizados pois troquei de cartao e dai fiz a assinatura de universitário para obter o desconto e depois atualizar meus dados do cartão. Veio cobran...
  • Sergio62
  • Newbie
  • 480 Views
  • 3 replies
  • 0 likes
  • Account
  • 480 Views
  • 3 replies
  • 0 likes

Problemas com Plan Familiar Premium

Possuo um plano familiar e enviei convite para minha mãe. Ela recebeu o convite com o código e, depois de um bom tempo procurando onde entrar com o código pois não há indicação nenhuma de onde colocá-lo, tentei usar o código em "Resgatar", no menu qu...

  • Newbie
  • Possuo um plano familiar e enviei convite para minha mãe. Ela recebeu o convite com o código e, depois de um bom tempo procurando onde entrar com o código pois não há indicação nenhuma de onde colocá...
  • amsferraz
  • Newbie
  • 258 Views
  • 1 replies
  • 1 likes
  • 258 Views
  • 1 replies
  • 1 likes

Can't access Premium account

Hi.So I have this problem for over a week now where I can't access my original Spotify account. The account name in question is "stefanmelin" and I've had to make this second account only to make this post. Whenever I try to log in it says I have the...

  • Visitor
  • Hi. So I have this problem for over a week now where I can't access my original Spotify account. The account name in question is "stefanmelin" and I've had to make this second account only to make t...
  • user-removed
  • Not applicable
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 247 Views
  • 1 replies
  • 0 likes