Exasperatedmum

My son created an account using my Visa card, initially it was a great trial but for the last few mths my account has been debited for the premium subscription. He has forgotten the user name and password etc . How can I change the subscription?Any h...

• Exasperatedmum
• Regular
• My son created an account using my Visa card, initially it was a great trial but for the last few mths my account has been debited for the premium subscription. He has forgotten the user name and pas...
• 2017-02-27 4:40:45 AM
• 2017-02-28 12:12:12 PM
• Exasperatedmum
• Regular
• 230 Views
• 4 replies
• 0 likes
• Account

Company number

Is it possible to change a wrong company number (BTW-nummer) on the online billing?

• treckhostel
• Newbie
• Is it possible to change a wrong company number (BTW-nummer) on the online billing?
• 2017-02-27 4:47:42 PM
• 2017-02-28 11:28:50 AM
• Maxim
• Spotify Star
• 200 Views
• 1 replies
• 0 likes
• Account

Profile show

I just got a new account. I go to search it on the browse and it does not show. Does anyone know why this is?

• user-removed
• Visitor
• I just got a new account. I go to search it on the browse and it does not show. Does anyone know why this is?
• 2017-02-28 9:25:23 AM
• 2017-02-28 11:25:11 AM
• Maxim
• Spotify Star
• 160 Views
• 1 replies
• 0 likes
• Premium

Cannot connect on Android Google Pixel

I can connect to spotify on PC but the same login does not work on the App - google Pixel - Android . It is connected with facebook but it still does not connect

• realbourret
• Newbie
• I can connect to spotify on PC but the same login does not work on the App - google Pixel - Android . It is connected with facebook but it still does not connect
• 2016-10-21 11:56:06 PM
• 2017-02-28 9:26:52 AM
• sickofit
• Casual Listener
• 1049 Views
• 3 replies
• 0 likes

Superuser Contribution How to bypass free trial

Sprint accidentally deleted my Spotify off my account and only can add the 30 day free trial. However, since I've already had the free trial 2yrs ago spotify/sprint will not let access my already downloaded music and playlist. I need help bypassing t...

• Reaganlove
• Newbie
• Sprint accidentally deleted my Spotify off my account and only can add the 30 day free trial. However, since I've already had the free trial 2yrs ago spotify/sprint will not let access my already dow...
• 2017-02-19 5:51:39 PM
• 2017-02-28 9:08:01 AM
• Melody
• Spotify
• 2048 Views
• 2 replies
• 0 likes

Switching to family

Hello, I have the Premium account and i pay $12.99. I would like to switch over to a family account, but it will not let me. What can i do to fix this?

• DMart79
• Newbie
• Hello, I have the Premium account and i pay $12.99. I would like to switch over to a family account, but it will not let me. What can i do to fix this?
• 2017-02-28 6:10:58 AM
• 2017-02-28 7:52:43 AM
• Maxim
• Spotify Star
• 151 Views
• 1 replies
• 0 likes
• Account
  Other
  Premium
  Subscription

Accidentally charged my credit card for a subscription

I would like a refund. My ex charged my credit card for his subscription. Luckily I was able to cancel it right away since I have the account info, but my card was still charged.

• soundengineer
• Newbie
• I would like a refund. My ex charged my credit card for his subscription. Luckily I was able to cancel it right away since I have the account info, but my card was still charged.
• 2017-02-28 5:23:05 AM
• 2017-02-28 6:06:39 AM
• TobiasYoung
• Composer
• 300 Views
• 1 replies
• 0 likes
• Login
  Premium

Cant remember my password and the email address has changed

I have used my facebook password to try and change my spotify email but it keeps saying wrong password and I cant remember what one I used! Nothing is working and I cant get an email link as the email account has closed some time ago... help

• lm40
• Newbie
• I have used my facebook password to try and change my spotify email but it keeps saying wrong password and I cant remember what one I used! Nothing is working and I cant get an email link as the emai...
• 2017-02-28 5:51:10 AM
• 2017-02-28 6:05:34 AM
• TobiasYoung
• Composer
• 184 Views
• 1 replies
• 0 likes

Refund possibly?

I let my subscription on for too long and forgot to cancel until I saw the charge as pending on my card, I have little to no money and I just started working again and won't get paid until 2 weeks, i have canceled and was wondering if there's was a w...

• Jose125Hdez
• Casual Listener
• I let my subscription on for too long and forgot to cancel until I saw the charge as pending on my card, I have little to no money and I just started working again and won't get paid until 2 weeks, i...
• 2017-02-27 10:34:25 PM
• 2017-02-28 5:58:52 AM
• Jose125Hdez
• Casual Listener
• 309 Views
• 5 replies
• 0 likes
• Subscription

Spotify is offline/can't log in with facebook

For a few days whenever I opened Spotify on windows laptop (it's still fine on my phone), it told me Spotify was offline, although the internet was working perfectly fine. I tried disconnecting and reconnecting to my wifi just in case which didn't he...

• Cecileee
• Casual Listener
• For a few days whenever I opened Spotify on windows laptop (it's still fine on my phone), it told me Spotify was offline, although the internet was working perfectly fine. I tried disconnecting ...
• 2017-02-27 3:29:33 AM
• 2017-02-28 5:27:17 AM
• TobiasYoung
• Composer
• 723 Views
• 6 replies
• 0 likes
• Login

family plan members gone....??

My account was paused because of expired credit card. I just updated it but when i go the family plan its not showing any of my family members that were linked to my account. pjwinstallsphilip@pjwinstalls.com ThanksPhilip

• pjwinstalls1
• Newbie
• My account was paused because of expired credit card.  I just updated it but when i go the family plan its not showing any of my family members that were linked to my account.     &nb...
• 2017-02-28 5:12:08 AM
• 2017-02-28 5:15:17 AM
• TobiasYoung
• Composer
• 161 Views
• 1 replies
• 0 likes
• Account

family premium

I want to get a family premium subscription, but i can only pay with ideal. it's no problem for me to pay forward 3-6 months. could someone explain how i could sign up?

• Andrekanters
• Regular
• I want to get a family premium subscription, but i can only pay with ideal. it's no problem for me to pay forward 3-6 months. could someone explain how i could sign up?
• 2017-02-26 2:59:42 PM
• 2017-02-28 4:27:35 AM
• carlonssho
• Music Fan
• 442 Views
• 10 replies
• 0 likes
• Premium
  Subscription

Premium isn't showing when logged in on new phone.

I just got a new iPhone. I downloaded the Spotify app. When I log in using the Facebook method it doesn't show me as a Premium user and doesn't have any of my music. It works correctly on my old phone and computer.

• Mdprice
• Newbie
• I just got a new iPhone. I downloaded the Spotify app. When I log in using the Facebook method it doesn't show me as a Premium user and doesn't have any of my music. It works correctly on my old phon...
• 2017-02-28 4:18:00 AM
• 2017-02-28 4:23:57 AM
• TobiasYoung
• Composer
• 142 Views
• 1 replies
• 0 likes

I've been charged 3 times for one subscription I just want it fixed plus I didn't change from free

• user-removed
• Visitor
• 2017-02-28 2:10:15 AM
• 2017-02-28 4:19:59 AM
• TobiasYoung
• Composer
• 147 Views
• 1 replies
• 0 likes
• Account
  Free
  Other
  Subscription

Family suscription. Traveling out of the country

What happen when the administrator of the family suscription plan travels outside the country? Does that affects the rest of the accounts? Thanks,

• gustarod
• Casual Listener
• What happen when the administrator of the family suscription plan travels outside the country? Does that affects the rest of the accounts?   Thanks,
• 2017-02-27 7:26:49 PM
• 2017-02-28 4:05:54 AM
• TobiasYoung
• Composer
• 178 Views
• 3 replies
• 0 likes

Payment

Im trying to make a payment to go premium but it keeps saying please enter an expiration month?? What do i need to do??

• Brizzo
• Casual Listener
• Im trying to make a payment to go premium but it keeps saying please enter an expiration month?? What do i need to do??
• 2017-02-24 8:13:14 AM
• 2017-02-28 3:50:36 AM
• brandimegan7301
• Newbie
• 304 Views
• 4 replies
• 0 likes
• Subscription

Compartir

Quiero compartir un plan familiar desde un iPhone . Pero no me aparece la opción de compartir por Whatsapp ni por mail ..

• Ofelya79
• Newbie
• Quiero compartir un plan familiar desde un iPhone . Pero no me aparece la opción de compartir por Whatsapp ni por mail ..
• 2017-02-27 8:57:40 AM
• 2017-02-28 2:07:29 AM
• osornios
• Spotify Star
• 277 Views
• 1 replies
• 0 likes