Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9005 Views
  • 1 replies
  • 9 likes
  • Security
  • 9005 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481530 Views
  • 979 replies
  • 111 likes
  • Account
  • 481530 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210821 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210821 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120846 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120846 Views
  • 72 replies
  • 12 likes

Superuser Contribution Add old member back to family plan

one of the members of my family plan was removed because the address couldn't match and I was try's to invite him back but he gets a denied message. How can I add him back ?

  • Newbie
  • one of the members of my family plan was removed because the address couldn't match and I was try's to invite him back but he gets a denied message. How can I add him back ?
  • MonicaM_Bogota
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not sign me in through Facebook

Hi there, Spotify has auto logged out on my computer and now I cannot log in. Usually log in through facebook account but it comes up with a error. Deleted email address is the email address to the facebook account that were are subscribed with.

  • Newbie
  • Hi there, Spotify has auto logged out on my computer and now I cannot log in. Usually log in through facebook account but it comes up with a error.   Deleted email address is the emai...
  • MonicaM_Bogota
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in on 2 devices???

I have been forever logged in to my account on my phone and recently i logged in on my laptop as well and everything was fine, both devices were working but in the last couple of days i havent been logged in to spotify on my phone, and when i try to ...

  • Newbie
  • I have been forever logged in to my account on my phone and recently i logged in on my laptop as well and everything was fine, both devices were working but in the last couple of days i havent been l...
  • MonicaM_Bogota
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify sent me an email addressed to another user

I've had a Facebook-connected Spotify account since 2011, but today I received an email from Spotify to the email address I use for Facebook. It addressed me as "Shakir" (not my name) and said I have 1 new subscription and update in the Spotify Commu...

  • Newbie
  • I've had a Facebook-connected Spotify account since 2011, but today I received an email from Spotify to the email address I use for Facebook. It addressed me as "Shakir" (not my name) and said I have...
  • MonicaM_Bogota
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing country

im from the uk, i changed my itunes and spotify to australia as i moved here, which originally worked fine, then i temporarily changed my itunes back to uk as i needed to update a UK app, i have since switched my itunes back to australia, my spotify ...

  • Newbie
  • im from the uk, i changed my itunes and spotify to australia as i moved here, which originally worked fine, then i temporarily changed my itunes back to uk as i needed to update a UK app, i have sinc...
  • MonicaM_Bogota
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

NEED A REFUND!!

I went to sign up for the student discount. It asked for my card and then my school. My school was not on the list and it wanted me to send papers and such proving I am a student. I did not want to do that so I simply exited the page assuming since I...

  • Visitor
  • I went to sign up for the student discount. It asked for my card and then my school. My school was not on the list and it wanted me to send papers and such proving I am a student. I did not want to d...
  • ErikG
  • Roadie
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

Encoding Error

Considering that The Call's "Modern Romans" was out of print for years, I was thrilled to see it on Spotify. However, there's a major encoding error on Track #2, "Turn a Blind Eye," around the 3:00 mark, where the song jumps ahead. How do I go about ...

  • Regular
  • Considering that The Call's "Modern Romans" was out of print for years, I was thrilled to see it on Spotify. However, there's a major encoding error on Track #2, "Turn a Blind Eye," around the 3:00 m...
  • ska4me
  • Regular
  • 335 Views
  • 1 replies
  • 0 likes
  • Other
  • 335 Views
  • 1 replies
  • 0 likes

Fiz o pagamento mas não ativaram minha conta premium.

Ontem dia 27/07, paguei atraves do cartão de credito o up grade para a conta premium, até agora continuo free, ja desinstalei e reinstalei o aplicativo, ja entrei no Android através do computador para verificar se havia mais de uma conta ativa, e nad...

  • Newbie
  • Ontem dia 27/07, paguei atraves do cartão de credito o up grade para a conta premium, até agora continuo free, ja desinstalei e reinstalei o aplicativo, ja entrei no Android através do computador par...
  • Joao17
  • Newbie
  • 462 Views
  • 4 replies
  • 0 likes
  • 462 Views
  • 4 replies
  • 0 likes

Get 3 months of Premium for RM2.00

This is the offer for Spotify user in Malaysia. My trial version for 30 days had ended. I didn't subscribe to the Premium version. When I saw the offer at the website, I tried to subscribe to this premium account but I can't subscribe. Can anyone hel...

Capture.PNG
  • Regular
  • This is the offer for Spotify user in Malaysia. My trial version for 30 days had ended. I didn't subscribe to the Premium version. When I saw the offer at the website, I tried to subscribe to this pr...
  • user-removed
  • Not applicable
  • 11749 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 11749 Views
  • 6 replies
  • 0 likes

Solved!! Is there a way to combine profiles?

I recently discovered an old spotify account I had a few years back with lots of good music. Is there any way to combine to the profiles or transfer the music to my current list?

  • Casual Listener
  • I recently discovered an old spotify account I had a few years back with lots of good music. Is there any way to combine to the profiles or transfer the music to my current list?
  • gg81301
  • Casual Listener
  • 441 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 441 Views
  • 3 replies
  • 0 likes

Upgrade Premium Edition

My account has been upgraded to a paid upgrade, but my account shows the free trial version order number is 431061417906071

  • Casual Listener
  • My account has been upgraded to a paid upgrade, but my account shows the free trial version order number is 431061417906071
  • ErikG
  • Roadie
  • 433 Views
  • 5 replies
  • 0 likes
  • Account
  • 433 Views
  • 5 replies
  • 0 likes

Solved!! Playstation Problems

So i made a account on playstation on spotify got the free month trial premium then made a playlist but i wanna play the songs on my phone but whenever i try to sign in on my phone it says the email has already made an email account (login failed) Pl...

  • Regular
  • So i made a account on playstation on spotify got the free month trial premium then made a playlist but i wanna play the songs on my phone but whenever i try to sign in on my phone it says the email ...
  • KatesHere
  • Community Legend
  • 676 Views
  • 8 replies
  • 0 likes
  • 676 Views
  • 8 replies
  • 0 likes

Accident upgrade to family

I planned to join a family plan from my premium subsription but it accentally started a new family plan. How do I correct this?

  • Newbie
  • I planned to join a family plan from my premium subsription but it accentally started a new family plan. How do I correct this?
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Premium offer doesn't work

Almost about a month ago, I have bought spotify Premium for three months, for which I only had to pay for one month. It was an offer. Unfortunately, I only received one month Premium, which is almost over. I have written a message three weeks ago but...

  • Casual Listener
  • Almost about a month ago, I have bought spotify Premium for three months, for which I only had to pay for one month. It was an offer. Unfortunately, I only received one month Premium, which is almost...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium
  • 163 Views
  • 1 replies
  • 0 likes

Account Subscription Failed?

I payed for my Spotify premium account, I go on my Spotify app, and a notification pops and tells me "Veryfying receipt failed", I was confused because I payed 12.99$ for the subscription, and it ends Feb12, so the subscription didn't expire, I was t...

  • Casual Listener
  • I payed for my Spotify premium account, I go on my Spotify app, and a notification pops and tells me "Veryfying receipt failed", I was confused because I payed 12.99$ for the subscription, and it end...
  • ErikG
  • Roadie
  • 411 Views
  • 3 replies
  • 0 likes
  • Account
  • 411 Views
  • 3 replies
  • 0 likes

Whoops sorry couldn't find that

When I try to link my EP, the link doesn't work, but it is on Spotify, the link only works on smartphones when you open it with spotify but not from any browser Kunskap Visdom Förståelse

  • Regular
  • When I try to link my EP, the link doesn't work, but it is on Spotify, the link only works on smartphones when you open it with spotify but not from any browser   Kunskap Visdom Förståelse
  • deathbyplatypi
  • Newbie
  • 4489 Views
  • 10 replies
  • 0 likes
  • 4489 Views
  • 10 replies
  • 0 likes

Account had been compromised

Hi, I've had my account compromised since yesterday, from what I can tell the password has been changed along with the address details and the email the account was registered with. The username remains the same however (vanitymanity) I can still log...

  • Casual Listener
  • Hi,   I've had my account compromised since yesterday, from what I can tell the password has been changed along with the address details and the email the account was registered with. The user...
  • vanitymanity
  • Casual Listener
  • 334 Views
  • 4 replies
  • 0 likes
  • 334 Views
  • 4 replies
  • 0 likes

Forgot details

I recently set up a Spotify with my mobile number I can't remember my username and therefore haven't been using it but it has been charging my bill, anyone know how I can find out my username?

  • Casual Listener
  • I recently set up a Spotify with my mobile number I can't remember my username and therefore haven't been using it but it has been charging my bill, anyone know how I can find out my username?
  • ErikG
  • Roadie
  • 304 Views
  • 2 replies
  • 0 likes
  • Account
  • 304 Views
  • 2 replies
  • 0 likes

Solved!! Can't upgrade to Spotify Family, upgrade button now gone from spotify.com/family

So just renewed subscription due to bank card being reissued and forgetting to make the change here. Great timing as Family is now available, except I see no option to invite/add anyone/adjust subscription. About 20 minutes ago there was a button to ...

  • Regular
  • So just renewed subscription due to bank card being reissued and forgetting to make the change here. Great timing as Family is now available, except I see no option to invite/add anyone/adjust subscr...
  • vidster
  • Newbie
  • 3573 Views
  • 21 replies
  • 1 likes
  • Premium
  • 3573 Views
  • 21 replies
  • 1 likes

Premium was paused. I paid for Premium 2 weeks ago

I paid Spotify Premium on January 4 and suddenly it was paused today. Can someone please help?

  • Newbie
  • I paid Spotify Premium on January 4 and suddenly it was paused today. Can someone please help?
  • KatesHere
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes