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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80433 Views

9 replies

2 likes

Account
Login
  • 80433 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653909 Views

13 replies

4 likes

Account
  • 653909 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734390 Views

18 replies

29 likes

  • 734390 Views
  • 18 replies
  • 29 likes

Superuser Contribution [All Platforms] Change/remove/update the picture of discover weekly

Hi there, Can you tell me how to change/remove/update the picture of discover weekly? I tried disconnecting/reconnecting my Facebook account (suggested somewhere) but that did not change anything. Thanks! Feliks

Casual Listener

Hi there,   Can you tell me how to change/remove/update the picture of discover weekly?   I tried disconnecting/reconnecting my Facebook account (suggested somewhere) but that did not c...

Anyk17

Spotify Star

297 Views

1 replies

0 likes

Account
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Problems with my Student Account

Hello,I'm a french student, I've made the request for "Spotify Student" and I get the mail which says "Congratulations! We have successfully confirmed your status. You may now access the exclusive student pricing at Spotify." But when I click on the ...

Casual Listener

Hello, I'm a french student, I've made the request for "Spotify Student" and I get the mail which says "Congratulations! We have successfully confirmed your status. You may now access the exclusive ...

Julie_Chincilla

Casual Listener

448 Views

4 replies

0 likes

  • 448 Views
  • 4 replies
  • 0 likes

Cannot Reapply For Student Discount

Hi there, I am currently now in my third of university (UK) and Spotify has been charging me 9.99 since September (3 payments). I wasn't aware of the change (that student discount had to be renewed after 12 months) and went to reapply and it states I...

Newbie

Hi there,   I am currently now in my third of university (UK) and Spotify has been charging me 9.99 since September (3 payments). I wasn't aware of the change (that student discount had to be ...

Maxim

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Problems playing, offline and online

I'm so tired of the problems with Spotify now that I'm about to quit. Also, Spotify discontinuing email support will probably be the last straw. I've just installed it on a new Win7 computer, and synced my playlists. The playlists are listed as "down...

Casual Listener

I'm so tired of the problems with Spotify now that I'm about to quit. Also, Spotify discontinuing email support will probably be the last straw. I've just installed it on a new Win7 computer, and syn...

frankhovin

Casual Listener

221 Views

2 replies

0 likes

  • 221 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problema con la cuenta Premium

Tengo cuenta Premium hace más de 1 año iniciada con Facebook, al querer ingresar recientemente a Spotify se me ah cerrado la sesion, y al ingresar de nuevo, con la cuenta de Facebook, se me inicio una cuenta nueva perdiendo toda mi música y la "cuent...

Casual Listener

Tengo cuenta Premium hace más de 1 año iniciada con Facebook, al querer ingresar recientemente a Spotify se me ah cerrado la sesion, y al ingresar de nuevo, con la cuenta de Facebook, se me inicio un...

facuiturrat

Casual Listener

273 Views

2 replies

0 likes

Account
  • 273 Views
  • 2 replies
  • 0 likes

CAN I SUBSCRIBE TO MY PARENTS NOT LIVING IN MY HOME?

I want to subscribe to familiar premium plan and my parents live in the same country as me but at another address, I can access the plan?

Newbie

I want to subscribe to familiar premium plan and my parents live in the same country as me but at another address, I can access the plan?

Maxim

Spotify Star

183 Views

1 replies

0 likes

  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Pay for Spotify Family for a year upfront

Is it possible to pay for Spotify Family upfront for a whole year, the same way it is for premium?

Newbie

Is it possible to pay for Spotify Family upfront for a whole year, the same way it is for premium?    

rmarier

Newbie

5502 Views

3 replies

0 likes

Account
Premium
Subscription
  • 5502 Views
  • 3 replies
  • 0 likes

HELP IT WENT LET ME LOG IN

I have tried and tried online and on the app to log in. It allows me to log in and file a complaint but I can't access my music or change my account settings.. however you guys had no problem taking payment.!!! I signed up with Facebook and now it's ...

Newbie

I have tried and tried online and on the app to log in. It allows me to log in and file a complaint but I can't access my music or change my account settings.. however you guys had no problem taking ...

Maxim

Spotify Star

168 Views

1 replies

0 likes

  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 old facebook connected accounts need deactivated

I have 2 old premium accounts that I'm still getting charged for but do not have a login because they were connected to facebook which has been deleted. Any help to resolve this problem would be great!

Newbie

I have 2 old premium accounts that I'm still getting charged for but do not have a login because they were connected to facebook which has been deleted.  Any help to resolve this problem would b...

RodrigoPalma

Roadie

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Use Spotify Premium as a school

Hi there We want to use Spotify Premium at our school in our gym sessions.That means we will be using Spotify with our speakers in front of 30 students.Is that allowed? One of our teachers will be in charge of the Spotify Premium account - but the sc...

Casual Listener

Hi there   We want to use Spotify Premium at our school in our gym sessions. That means we will be using Spotify with our speakers in front of 30 students. Is that allowed?   One of o...

Maxim

Spotify Star

279 Views

3 replies

0 likes

Account
Premium
Subscription
  • 279 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problemas com cartão de credito

Estou tentando renovar/pagar minha conta mensal no Spotify já há aproximadamente dois meses só que aparece essa frase quando tento realizar o pagamento"Opa, parece que seu cartão ou serviço de pagamento está num dia ruim. Não se preocupe, nada foi co...

Casual Listener

Estou tentando renovar/pagar minha conta mensal no Spotify já há aproximadamente dois meses só que aparece essa frase quando tento realizar o pagamento "Opa, parece que seu cartão ou serviço de paga...

isavascon

Newbie

2670 Views

7 replies

1 likes

  • 2670 Views
  • 7 replies
  • 1 likes

charge still pending on cc

Why is spotify still pending a payment on my cc if they couldn't verify the school i attend and i didnt get access to the student spotify and i still have the basic free version i would like for that to come off now as its been more than 7 days since...

Newbie

Why is spotify still pending a payment on my cc if they couldn't verify the school i attend and i didnt get access to the student spotify and i still have the basic free version i would like for that...

Maxim

Spotify Star

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

About yearly payment

Hello , i have family premium subs.I would pay for 1 year once not every month.Is that possible?

Newbie

Hello , i have family premium subs. I would  pay for 1 year once not every month. Is that possible?

Maxim

Spotify Star

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Solved!! Charged premium when i'm not

I cancelled my premium account at the end of August, I didn'the get charged in September but I have just been charged at the end of October. I don'the have premium. How do I get a refund?

Newbie

I cancelled my premium account at the end of August, I didn'the get charged in September but I have just been charged at the end of October. I don'the have premium. How do I get a refund?

Finchey

Regular

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

STOLEN PLAYLISTS

I have recently gotten the family thing and it's going well... except for the fact my mother has stolen my playlist! I worked on that for years... about 1500 songs...its a constantly evolving piece of art... but now I can't change it and worse... whe...

Casual Listener

I have recently gotten the family thing and it's going well... except for the fact my mother has stolen my playlist! I worked on that for years... about 1500 songs...its a constantly evolving piece o...

Maxim

Spotify Star

420 Views

3 replies

0 likes

Account
Other
Premium
  • 420 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancelled Premium had paid for the month but it's not working or letting me sign up as Vodafone cust

I paid for premium on the 14th of Oct, I then took out a plan with Vodafone where Spotify was included so was told cancel my subscription which I did but even though it comes up cancelled it says I have premium until 14th November but I don't, music ...

Newbie

I paid for premium on the 14th of Oct, I then took out a plan with Vodafone where Spotify was included so was told cancel my subscription which I did but even though it comes up cancelled it says I h...

RodrigoPalma

Roadie

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Change

I had recently changed debit cards and my payment did not go through during its original day it is normally billed. This is what i wanted for the time being until i could afford it again. However, the payment went through anyways and updated my new d...

Newbie

I had recently changed debit cards and my payment did not go through during its original day it is normally billed.  This is what i wanted for the time being until i could afford it again. Howev...

RodrigoPalma

Roadie

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Solved!! Lost all playlist when upgrading to Premium Family

I received an invite to Spotify Premium Family from my husband, created a spotify account to my own email address, redeemed the received invite and voila - none of my playlists from his account (and none of his either) appear in my account. What to d...

Casual Listener

I received an invite to Spotify Premium Family from my husband, created a spotify account to my own email address, redeemed the received invite and voila - none of my playlists from his account (and ...

Maxim

Spotify Star

5204 Views

3 replies

0 likes

  • 5204 Views
  • 3 replies
  • 0 likes