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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84679 Views

9 replies

2 likes

Account
Login
  • 84679 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661345 Views

13 replies

4 likes

Account
  • 661345 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743240 Views

18 replies

29 likes

  • 743240 Views
  • 18 replies
  • 29 likes

no me deja entrar a mi cuenta

Hola necesito ayuda hace mucho tiempo me cree una cuenta de Spotify puse un correo que no me acuerdo y de la contraseña tampoco me acuerdo cómo podría entrar otra vez en mi cuenta ? Gracias

Newbie

 Hola necesito ayuda hace mucho tiempo me cree una  cuenta de Spotify puse un correo que no me acuerdo y de la contraseña tampoco me acuerdo cómo podría entrar otra vez en mi cuenta ? Graci...

osornios

Spotify Star

376 Views

1 replies

0 likes

Account
Free
  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Unable to update payment info and switch to premium account from student account

I'm trying to update my payment information and seem to be unable to do so. My account was originally a student account but now I'm no longer a student. I went in to update billing and it keeps sending me to the student verification page with no opti...

Newbie

I'm trying to update my payment information and seem to be unable to do so. My account was originally a student account but now I'm no longer a student. I went in to update billing and it keeps sendi...

osornios

Spotify Star

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

My gift card don´t work

I have two giftcards with one month each on them, When i try to redeem the i first get confimartion what is on the car and when i press redeem a text with " A tecnical error please try again. and the sends med back to the redeem page. I don´t know wh...

Casual Listener

I have two giftcards with one month each on them, When i try to redeem the i first get confimartion what is on the car and when i press redeem a text with " A tecnical error please try again. and the...

Jayscentral31

Newbie

326 Views

3 replies

0 likes

  • 326 Views
  • 3 replies
  • 0 likes

German premium account in UK

I have a german premium spotify account. Do I need to change my country settings if i stay longer than 2 weeks? What about my payment details? Can I still pay with my german billing address? Best regardsYannik

Newbie

I have a german premium spotify account. Do I need to change my country settings if i stay longer than 2 weeks? What about my payment details? Can I still pay with my german billing address? &n...

osornios

Spotify Star

328 Views

1 replies

0 likes

Account
Premium
  • 328 Views
  • 1 replies
  • 0 likes

Charged me automaticaly, want my money back!

Charged me for premium automaticaly for next month, saw that when checked my bank account. I didn't want to pay for another month, want my money back.

Newbie

Charged me for premium automaticaly for next month, saw that when checked my bank account. I didn't want to pay for another month, want my money back.

Samantha34

Newbie

546 Views

3 replies

0 likes

  • 546 Views
  • 3 replies
  • 0 likes

Two accounts login on premium fails

Hello,Recently I can't Login on my premium Account. The message seid, there is no connection with Facebook. But this isn't true. So I did a second registration with Facebook Account. But this is Spotify free. Can somebody help me to enter the premium...

Newbie

Hello, Recently I can't Login on my premium Account. The message seid, there is no connection with Facebook. But this isn't true. So I did a second registration with Facebook Account. But this is Sp...

osornios

Spotify Star

216 Views

1 replies

0 likes

Account
Login
  • 216 Views
  • 1 replies
  • 0 likes

Unable to receive student premium

Hello,I recently started school at a university, and have attempted to subscribe to Spotify Student multiple times without success. At first, the website told me I wasn't a student at the university I'm attending. More recently, the site tells me "Oo...

Newbie

Hello, I recently started school at a university, and have attempted to subscribe to Spotify Student multiple times without success. At first, the website told me I wasn't a student at the universit...

osornios

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student subscription

Paid for student subscription and got charged twice and its not active.

Newbie

Paid for student subscription and got charged twice and its not active.

Alejandro_C

Spotify Legend

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Switched to spotify family

I upgraded to spotify family today so my husband and I don't have to keep sharing our streaming time. Anyway, there are quite a few playlists he created on my account and I'd like to transfer them over to his account so I can remove them from mine. H...

Newbie

I upgraded to spotify family today so my husband and I don't have to keep sharing our streaming time. Anyway, there are quite a few playlists he created on my account and I'd like to transfer them ov...

Luddest

Newbie

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Three months. Still free user.

I bought a spotify card as I usually do and put it in. Spotify confirmed my code but I have received no receit. No subscription update. No emails. It's nine hours later and still nothing. I have logged out and back in multiple times. Cleared the cach...

Newbie

I bought a spotify card as I usually do and put it in. Spotify confirmed my code but I have received no receit. No subscription update. No emails. It's nine hours later and still nothing. I have logg...

Alejandro_C

Spotify Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium not working

I have bought Spotify premium with my unidays discount and it still says I'm using free subscription but it's taking the money out of my bank account?...

Casual Listener

I have bought Spotify premium with my unidays discount and it still says I'm using free subscription but it's taking the money out of my bank account?...

crematedman

Community Legend

524 Views

5 replies

1 likes

Premium
Subscription
  • 524 Views
  • 5 replies
  • 1 likes

Solved!! Gift card undelivered

Hi Community!I purchased a Spotify gift e-card for Spotify Premium to send to my niece for her birthday. I set the date to September 16th, last Friday. So far, she has not received her gift card and the payment passed on my credit card.I wrote to the...

Casual Listener

Hi Community! I purchased a Spotify gift e-card for Spotify Premium to send to my niece for her birthday. I set the date to September 16th, last Friday. So far, she has not received her gift card an...

ayrinpeace

Casual Listener

834 Views

6 replies

1 likes

  • 834 Views
  • 6 replies
  • 1 likes

Paying twice each month

Hello,I have spotify premium for quite some time. I was changing job, I've got new number and email and my spotify account didn't work anymore. I've made a new one which my husband pays each month and I've though that I'll be able to cancel mine. I'v...

Newbie

Hello, I have spotify premium for quite some time. I was changing job, I've got new number and email and my spotify account didn't work anymore. I've made a new one which my husband pays each month ...

crematedman

Community Legend

397 Views

1 replies

1 likes

  • 397 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify premium sur Playstation et Android

Bonjour, Je viens d'activer mon compte PREMIUM par l'intermédiaire de mon compte Playstation Network. Celà fonctionne sur ma PS4. Par contre, quand je me connecte avec ce même compte avec l'application Android Spotify sur mon mobile, je ne suis pas e...

Newbie

Bonjour,   Je viens d'activer mon compte PREMIUM par l'intermédiaire de mon compte Playstation Network. Celà fonctionne sur ma PS4.   Par contre, quand je me connecte avec ce même compt...

Alejandro_C

Spotify Legend

220 Views

1 replies

0 likes

Account
Premium
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Pagamentos

Eu fui cobrado 3 vezes e minha conta eh ********@hotmail.com

Casual Listener

Eu fui cobrado 3 vezes e minha conta eh ********@hotmail.com

raaymd

Casual Listener

789 Views

8 replies

0 likes

Account
  • 789 Views
  • 8 replies
  • 0 likes

Problemas com assinatura

Bom dia, eu assinei os 30 de premium, e debitaram do meu cartao de credito 10 reais. sendo que ainda estou como FREE USER. estou com medo de refazer a operação e debitarem mais 10 R$ Aguardo resposta.

Newbie

Bom dia,   eu assinei os 30 de premium, e debitaram do meu cartao de credito 10 reais.   sendo que ainda estou como FREE USER.   estou com medo de refazer a operação e debitarem ...

psabatim

Newbie

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

New password no access

My family have upgraded our account from Premium to Premium family. I received an invite from Spotify and is now registered as a member of family under account, directly via e-mail. When trying to log on I get error message that account or password i...

Newbie

My family have upgraded our account from Premium to Premium family. I received an invite from Spotify and is now registered as a member of family under account, directly via e-mail.   When try...

crematedman

Community Legend

319 Views

1 replies

1 likes

Premium
  • 319 Views
  • 1 replies
  • 1 likes

Solved!! Company using Spotify for office

Hi.I'm helping someone setting up an office and they would like to use Spotify to have some music in the office. Which kind of account should they use?

Casual Listener

Hi. I'm helping someone setting up an office and they would like to use Spotify to have some music in the office.   Which kind of account should they use?

crematedman

Community Legend

8871 Views

3 replies

1 likes

Subscription
  • 8871 Views
  • 3 replies
  • 1 likes

Solved!! Subscription

I have subscribed to "premium" via paypal. And have received a statement for a payment to yourselves (herewith attached). Yet I have not received any of the perks associated therewith. If you could kindly look into this, much appreciated.

Casual Listener

I have subscribed to "premium" via paypal. And have received a statement for a payment to yourselves (herewith attached). Yet I have not received any of the perks associated therewith. If you could k...

Vincentvdm

Casual Listener

603 Views

4 replies

1 likes

  • 603 Views
  • 4 replies
  • 1 likes

Solved!! Removing an artist from "recently played"?

Hello, I'm assuming this is a question for Spotify workers who actually have the possibility to change stuff on your account, but contacting them directly seems to have been removed and all that's left is this "ask community" thing, so I'm trying her...

Regular

Hello,   I'm assuming this is a question for Spotify workers who actually have the possibility to change stuff on your account, but contacting them directly seems to have been removed and all ...

anthonyrb

Casual Listener

56547 Views

9 replies

10 likes

Account
Other
  • 56547 Views
  • 9 replies
  • 10 likes