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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8767 Views
  • 1 replies
  • 9 likes
  • Security
  • 8767 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478560 Views
  • 979 replies
  • 111 likes
  • Account
  • 478560 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210017 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210017 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120153 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120153 Views
  • 72 replies
  • 12 likes

Solved!! forgot password

I dont remember my password and I dont have access to my email account that is linked to spotify anymore. I can login to spotify through facebook I think, but I cant change the password or the email adess. How do I solve it?

  • Casual Listener
  • I dont remember my password and I dont have access to my email account that is linked to spotify anymore. I can login to spotify through facebook I think, but I cant change the password or the email ...
  • Astame
  • Community Legend
  • 739 Views
  • 5 replies
  • 0 likes
  • Login
  • 739 Views
  • 5 replies
  • 0 likes

Superuser Contribution Yanlis fotograf ve isim

Fake facebook hesabını düzenledim ama hala spotifyda eski fotoğraf ve isim görünüyor. Yardım lütfen

  • Visitor
  • Fake facebook hesabını düzenledim ama hala spotifyda eski fotoğraf ve isim görünüyor. Yardım lütfen
  • MaryC1
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Free subscription

I have a FREE 30 day trial and I was already charged twice though it is a FREE trial. How can I get my money back or this corrected?

  • Newbie
  • I have a  FREE 30 day trial and I was already charged twice though it is a FREE trial. How can I get my money back or this corrected?     
  • MaryC1
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Premium subscription

Hi, I have a premium account that I would like to cancel (return to free account) but on my subscription it's written that I have a free account. What can I do?

  • Newbie
  • Hi,    I have a premium account that I would like to cancel (return to free account) but on my subscription it's written that I have a free account. What can I do?
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Payment challenges

Every month I am told there is a problem with my billing details, and asked to change my card details. And every month I re-enter the same card and details and all is well. There is money in my account, I pay other bills without problems - but still ...

  • Newbie
  • Every month I am told there is a problem with my billing details, and asked to change my card details. And every month I re-enter the same card and details and all is well. There is money in my ...
  • rah7926
  • Music Fan
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Cancel subscription on account

HiI have a problem, or my mom does. My sister "loaned" our moms credit card and subscribed to premium. Now that we found out we wish to cancel that.But we cannot access the account.. how do we cancel the subscription then ?

  • Casual Listener
  • Hi I have a problem, or my mom does. My sister "loaned" our moms credit card and subscribed to premium. Now that we found out we wish to cancel that. But we cannot access the account.. how do we ca...
  • Matthacker
  • Casual Listener
  • 318 Views
  • 4 replies
  • 0 likes
  • 318 Views
  • 4 replies
  • 0 likes

Email linked 2 accounts

My free trial account and my premium account have the same email address and now my premium account won't match up to my Facebook as it's still on my free trial one can you delete the free trial one please? Xx

  • Casual Listener
  • My free trial account and my premium account have the same email address and now my premium account won't match up to my Facebook as it's still on my free trial one 😞 can you delete the free trial o...
  • Bearfootrecords
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • Login
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Can't Login

My Spotify App suddenly crashed this morning on my Xiaomi Mi5. i've tried everything like clearing my data, clearing my cache, force stop the app. But i can't start the app again, keeps crashing without even showing the UI. So I uninstalled it and re...

  • Casual Listener
  • My Spotify App suddenly crashed this morning on my Xiaomi Mi5. i've tried everything like clearing my data, clearing my cache, force stop the app. But i can't start the app again, keeps crashing with...
  • Bearfootrecords
  • Community Legend
  • 635 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 635 Views
  • 3 replies
  • 0 likes

Free account but being charged £9.99

£9.99 has been taken from my bank and Vodafone have confirmed its not through them and I need to contact Spotify to get the money refunded. I only have a free account. How do I go about getting this sorted please?

  • Casual Listener
  • £9.99 has been taken from my bank and Vodafone have confirmed its not through them and I need to contact Spotify to get the money refunded. I only have a free account. How do I go about getting this ...
  • Bearfootrecords
  • Community Legend
  • 218 Views
  • 3 replies
  • 0 likes
  • Free
  • 218 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify family account seems to be a trail account

Hello,About one week ago i added a new user to my spotify family. When we tried to activate the account we received the message that we created a trail account which is one month available and after that we have to pay. In my spotify overview the acc...

  • Casual Listener
  • Hello, About one week ago i added a new user to my spotify family. When we tried to activate the account we received the message that we created a trail account which is one month available and...
  • mitchellwit
  • Casual Listener
  • 425 Views
  • 4 replies
  • 0 likes
  • 425 Views
  • 4 replies
  • 0 likes

Didn't receive any PIN code

Hi! I was waiting for a text message when Spotify told me to do so. I waited for like more than 15 minutes yet there was still no text message. I entered my number a lot of times and I made sure that what I entered was correct. Is there a way to fix ...

  • Casual Listener
  • Hi! I was waiting for a text message when Spotify told me to do so. I waited for like more than 15 minutes yet there was still no text message. I entered my number a lot of times and I made sure that...
  • Avidz
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Share spotify connect device between family

I have singed up for family in order for my wife to be able to play songs on the house sound system speakers like me. But I found out that she doesn't see the device from her account. Is this possible for I should cancel the Family and look for a dif...

  • Casual Listener
  • I have singed up for family in order for my wife to be able to play songs on the house sound system speakers like me. But I found out that she doesn't see the device from her account.  Is this ...
  • lukavbg
  • Casual Listener
  • 1010 Views
  • 2 replies
  • 0 likes
  • Account
  • 1010 Views
  • 2 replies
  • 0 likes

New email address

I recently got a new email and do not have acces to the one linked to my Spotify account. I am unable to log in on my computer because apparently the password is incorrect, even though it works for the login on my phone. I don't know how to reset my ...

  • Newbie
  • I recently got a new email and do not have acces to the one linked to my Spotify account. I am unable to log in on my computer because apparently the password is incorrect, even though it works for t...
  • marlonsphere
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

My account is inactive

Hi!A few months ago, i installed spotify Premium. It was an trial, 3 months for 1 euro. In september i stopped Premium. Then, in October the money for spotify Premium was getting from my bankaccount. So i got it Back. But since then, i cant login by ...

  • Newbie
  • Hi! A few months ago, i installed spotify Premium. It was an trial, 3 months for 1 euro. In september i stopped Premium. Then, in October the money for spotify Premium was getting from my bankaccoun...
  • marlonsphere
  • Roadie
  • 1250 Views
  • 1 replies
  • 0 likes
  • 1250 Views
  • 1 replies
  • 0 likes

Premium for Family

How does the premium for family work? My dad wanted to use Spotify also. Does he have to pay for an account to use the premium family deal? Can we use the same account?

  • Newbie
  • How does the premium for family work? My dad wanted to use Spotify also. Does he have to pay for an account to use the premium family deal? Can we use the same account?
  • marlonsphere
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Not getting gift when paid paid twice

Hello. I wanted to gift premium to my friend online as you cannot find the physical gift cards in my country. I pressed on the "gift" link beneath the "useful links". You can find it in the bottom of the page. I transferred the money, provided every ...

  • Newbie
  • Hello. I wanted to gift premium to my friend online as you cannot find the physical gift cards in my country. I pressed on the "gift" link beneath the "useful links". You can find it in the bottom of...
  • marlonsphere
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Wrong email

I connected my facebook account to my spotify but it used the wrong email account. I no longer have access to that email account so I can't get the confirmation code for my family plan. What do I do?

  • Newbie
  • I connected my facebook account to my spotify but it used the wrong email account. I no longer have access to that email account so I can't get the confirmation code for my family plan. What do I do?
  • marlonsphere
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Card hacked

Our debit card was hacked and cancelled. We have a temporary card till new one comes and need to pay bill one time with the temp card. How do we go about doing this?

  • Newbie
  • Our debit card was hacked and cancelled. We have a temporary card till new one comes and need to pay bill one time with the temp card. How do we go about doing this?
  • marlonsphere
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Can't continue to get my student discount?

I received an email detailing my new subscription pricing was going to double. It detailed that if I wish to continue paying the 5$ a month and that I am student still i need to follow this link. I clicked the link and it did nothing. Now I am being ...

  • Newbie
  • I received an email detailing my new subscription pricing was going to double.   It detailed that if I wish to continue paying the 5$ a month and that I am student still i need to follow this ...
  • marlonsphere
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Student Discount

A couple of days ago the app told me about the Student Discount and it said something about 30 days free trial. I got it but it still charged me. Why is that?

  • Newbie
  • A couple of days ago the app told me about the Student Discount and it said something about 30 days free trial. I got it but it still charged me. Why is that?
  • marlonsphere
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes