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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1756 Views
  • 0 replies
  • 8 likes
  • Security
  • 1756 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 447859 Views
  • 970 replies
  • 108 likes
  • Account
  • 447859 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199460 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199460 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108583 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108583 Views
  • 72 replies
  • 11 likes

Cant get the email for password reset?

When i try to reset password i pretty much dont even get the email for the password reset. Is there anyway to get it some other way?

  • Newbie
  • When i try to reset password i pretty much dont even get the email for the password reset. Is there anyway to get it some other way?
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Switched to a family plan a couple days after my individual premium subscription was charged

I recently switched to a family plan a couple days after my individual premium subscription was charged. I switched to family plan on 9/29/16, but my account was charged for an additional month of an individual premium subscription on 9/27/16. I atte...

  • Newbie
  • I recently switched to a family plan a couple days after my individual premium subscription was charged.  I switched to family plan on 9/29/16, but my account was charged for an additional month...
  • osornios
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Paying for free trial

I am so confused I understood I had a free month trial, but I got charged. Now I'm receiving notifications payment attempts have failed and they are trying to withdraw a second payment of $11.99. How do I get help with specific problems like this? I ...

  • Newbie
  • I am so confused 😞 I understood I had a free month trial, but I got charged. Now I'm receiving notifications payment attempts have failed and they are trying to withdraw a second payment of $11.99. ...
  • osornios
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked

Hello, my account got hacked a few moments ago, I still can connect to my account via facebook with I had linked, but I cannot change my email back nor my password. (BIG MISTAKE not asking for mail change confirmation there spotify team). Anyway, how...

  • Newbie
  • Hello, my account got hacked a few moments ago, I still can connect to my account via facebook with I had linked, but I cannot change my email back nor my password. (BIG MISTAKE not asking for mail c...
  • osornios
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Change username to a previous username

Hi there folks! I used to have an account with Spotify a few years ago, and my username was rennpunk. Well, I did not remember my info so I had to open a new account. My new acc did not acsept rennpunk, I had to use rennpun.. How do I delete a previo...

  • Newbie
  • Hi there folks! I used to have an account with Spotify a few years ago, and my username was rennpunk. Well, I did not remember my info so I had to open a new account. My new acc did not acsept rennpu...
  • osornios
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Spotify Family

I paid for Spotify Family and it still says Free

  • Newbie
  • I paid for Spotify Family and it still says Free
  • osornios
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account already exists

HiMy name is Juliana... I've started an account at spotify but everytime I try to register it says my email already exists... I´ve tried with my email and facebook and both give error code 3. It´s the first time I try to register at spotify I don´t k...

  • Newbie
  • Hi My name is Juliana... I've started an account at spotify but everytime I try to register it says my email already exists... I´ve tried with my email and facebook and both give error code 3. It´s ...
  • Alejandro_C
  • Spotify Legend
  • 1638 Views
  • 1 replies
  • 0 likes
  • 1638 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to log in to spotify app

I've tried changing my password, resetting my phone, logging out of every other device.. nothing is working. I can log in on the spotify website, just not on the app.

  • Casual Listener
  • I've tried changing my password, resetting my phone, logging out of every other device.. nothing is working. I can log in on the spotify website, just not on the app.
  • Alejandro_C
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in on multiple devices

I want to use my premium account on another mobile device but can't log in because it says I am using my face book credentials to log in.Logging in to fb on that device and then trying to log in to Spotify fails-its just thinks its the original fb pr...

  • Newbie
  • I want to use my premium account on another mobile device but can't log in because it says I am using my face book credentials to log in. Logging in to fb on that device and then trying to log in to...
  • Alejandro_C
  • Spotify Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution family premium

jag får reklam i premium family samt så kan jag inte byta låtar får meddelandet att jag behöver premium??Spotify borde ha ett telefon numer i varje land

  • Newbie
  • jag får reklam i premium family samt så kan jag inte byta låtar får meddelandet att jag behöver premium?? Spotify borde ha ett telefon numer i varje land
  • Alejandro_C
  • Spotify Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and Playstation link problem

Hi! I know that there are a lot of posts on the subject, and some of them do have solutions but none of them have worked for me and the problem is just to annoying to let go. So for some reason, I cannot login to Spotify app on my PS4. When I try to ...

  • Newbie
  • Hi!   I know that there are a lot of posts on the subject, and some of them do have solutions but none of them have worked for me and the problem is just to annoying to let go.   So for...
  • Alejandro_C
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
    Unlimited
  • 254 Views
  • 1 replies
  • 0 likes

I need to speak to someone with Spotify Billing in person.

i need to speak to someone about double billing. two months now. if not i will remove my subscription and use social media to get the word out about the lack of customer service for this company. I have tried tywo numbers that i found and everywhere ...

  • Newbie
  • i need to speak to someone about double billing. two months now. if not i will remove my subscription and use social media to get the word out about the lack of customer service for this company. I h...
  • Hubo
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me harán reembolso?

Acabo de cancelar mi suscripción la cual se renovó ayer. Me harán reembolso?

  • Newbie
  • Acabo de cancelar mi suscripción la cual se renovó ayer. Me harán reembolso?
  • user-removed
  • Not applicable
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Superuser Contribution not receiving any code

hey im gillian! im trying to upgrade to premium by mobile but theres no code texting me

  • Newbie
  • hey im gillian! im trying to upgrade to premium by mobile but theres no code texting me
  • Alejandro_C
  • Spotify Legend
  • 217 Views
  • 3 replies
  • 0 likes
  • Premium
  • 217 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't let me purchase Premium?

It just keeps rotating around and around and around and around and more around then a bit more around. Getting a bit tired here, what can I do? Fixed: just did it on mobile and worked

  • Newbie
  • It just keeps rotating around and around and around and around and more around then a bit more around.   Getting a bit tired here, what can I do?   Fixed: just did it on m...
  • Finísima-Music
  • Music Fan
  • 368 Views
  • 2 replies
  • 0 likes
  • Premium
  • 368 Views
  • 2 replies
  • 0 likes

NOT ELEGIBLE FOR STUDENT MEMBERSHIP

Although I am a full time student it appears I'm not eligible for a discount either using UNIDays or NUS card.Could you please solve this problem soon ?Thanks

  • Newbie
  • Although I am a full time student it appears I'm not eligible for a discount either using UNIDays or NUS card. Could you please solve this problem soon ? Thanks
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Moving to Other Country

Hey Spotify, me and my girlfriend are planning to move from Indonesia to Singapore, since she is the administrator of our family plan, please help us, what we need to do? should we both change country or only the administrator?One more, can we pay wi...

  • Casual Listener
  • Hey Spotify, me and my girlfriend are planning to move from Indonesia to Singapore, since she is the administrator of our family plan, please help us, what we need to do? should we both change countr...
  • andikadigna
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 153 Views
  • 2 replies
  • 0 likes

Premium Payment is not working

I´ve been trying to renew my premium acc but the Spotify site is getting slow and don´t finish my request... What should I do? I´m thinking about cancel it since I can't listen to my music without ads anymore...

  • Visitor
  • I´ve been trying to renew my premium acc but the Spotify site is getting slow and don´t finish my request... What should I do? I´m thinking about cancel it since I can't listen to my music without ad...
  • LordRollin
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

WHYYYYYYYY?

MY SPOTIFY PREMIUM GOT PAUSED DUE TO PAYMENT ALL IM TRYING TO DO IS PAY THE BILL SO I CAN GET SPOTIFY BACK AND THERES NO OPTION TO DO SO, THERES NO CONTACT NUMBER NOTHING. WHY IS CUSTOMER SERVICE THE LAST THING ON YOUR LISTS?

  • Newbie
  • MY SPOTIFY PREMIUM GOT PAUSED DUE TO PAYMENT ALL IM TRYING TO DO IS PAY THE BILL SO I CAN GET SPOTIFY BACK AND THERES NO OPTION TO DO SO, THERES NO CONTACT NUMBER NOTHING. WHY IS CUSTOMER SERVICE THE...
  • EthanS1
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
  • 197 Views
  • 1 replies
  • 0 likes

Starbucks free premium not working

Spotify will not help me! I asked for help and they just they recovered my message. They didn't do anything. I work at Starbucks. I'm supposed to get Premium for free. It won't let me upgrade. It said my partner number is already in use but it's not ...

  • Newbie
  • Spotify will not help me! I asked for help and they just they recovered my message. They didn't do anything. I work at Starbucks. I'm supposed to get Premium for free. It won't let me upgrade. It sai...
  • Missyfain
  • Newbie
  • 1076 Views
  • 3 replies
  • 2 likes
  • Premium
  • 1076 Views
  • 3 replies
  • 2 likes