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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Wpg_mama
  • Visitor
  • 132060 Views
  • 162 replies
  • 10 likes
  • Account
    Free
  • 132060 Views
  • 162 replies
  • 10 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10039 Views
  • 3 replies
  • 9 likes
  • Security
  • 10039 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499005 Views
  • 982 replies
  • 112 likes
  • Account
  • 499005 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122967 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122967 Views
  • 72 replies
  • 12 likes

why did my monthly charge go up?

I went from paying $10.80 a month to paying $14.04 a month with no notice. I didn't think anything of it and assumed prices went up for everyone. Just found out they didn't. What is going on? I want the money back from all the months I overpaid.

  • Newbie
  • I went from paying $10.80 a month to paying $14.04 a month with no notice. I didn't think anything of it and assumed prices went up for everyone. Just found out they didn't. What is going on? I want ...
  • osornios
  • Spotify Star
  • 650 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 650 Views
  • 3 replies
  • 0 likes

Premium Student Discount Issues

So I have been a loyal Spotify Premium user for a around 4 years now. I've never really had an issue with spotify except for once when it deleted all my music. Luckily one of my playlists, fortunately for me it was the one I dumped all my songs into,...

  • Casual Listener
  • So I have been a loyal Spotify Premium user for a around 4 years now. I've never really had an issue with spotify except for once when it deleted all my music. Luckily one of my playlists, fortunatel...
  • MasterYi21
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 203 Views
  • 2 replies
  • 0 likes

Lost my Spotify Family members

I subscribed for Family in December and invited my wife and kids.All went well for a while, but yesterday my son told me that he has no premium access any more. Logging in to my account, I see my Family plan with empty member spaces...What happened, ...

  • Newbie
  • I subscribed for Family in December and invited my wife and kids. All went well for a while, but yesterday my son told me that he has no premium access any more.   Logging in to my account, I...
  • osornios
  • Spotify Star
  • 1463 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1463 Views
  • 2 replies
  • 0 likes

contact spotify - anyone know how?

Hi im being charged twice - how do i contact spotify? (i know it seems easy but cant find an email or phone for them)

  • Newbie
  • Hi im being charged twice - how do i contact spotify? (i know it seems easy but cant find an email or phone for them)  
  • user-removed
  • Not applicable
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
  • 260 Views
  • 1 replies
  • 0 likes

Forgot password but not getting a reset email

Hi. I recently decided to change my email for the 2nd time because I am switching to gmail. However when I try to change email, it says password is incorrect even though I am pretty sure it is correct. So I tried to reset my password, but im not gett...

  • Newbie
  • Hi. I recently decided to change my email for the 2nd time because I am switching to gmail. However when I try to change email, it says password is incorrect even though I am pretty sure it is correc...
  • 157 Views
  • 0 replies
  • 0 likes
  • Security
  • 157 Views
  • 0 replies
  • 0 likes

charged spotify premium and i cant used it

I tried to change my account to spotify premium.I entered all my payment details and submit. Then an error message appeared but in my credit card the amount it's all ready charge.

  • Newbie
  • I tried to change my account to spotify premium. I entered all my payment details and submit. Then an error message appeared but in my credit card the amount it's all ready charge.
  • osornios
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 177 Views
  • 1 replies
  • 0 likes

How did I get on a Family Plan, without knowing it?

My wife and I love our Spotify. I'm wanting to get on a family plan with her, but my account says I'm already part of a plan. I have to refer to the master account. Problem is I have no idea who has the master account. Frankly it's awfully annoying, ...

  • Newbie
  • My wife and I love our Spotify. I'm wanting to get on a family plan with her, but my account says I'm already part of a plan. I have to refer to the master account. Problem is I have no idea who has ...
  • Metallicalabran
  • Casual Listener
  • 258 Views
  • 3 replies
  • 1 likes
  • Account
    Subscription
  • 258 Views
  • 3 replies
  • 1 likes

SPOTIFY PREMIUM

i don`t know what was my email 

  • Casual Listener
  • i don`t know what was my email 
  • osornios
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
  • 161 Views
  • 1 replies
  • 0 likes

Spotify for Students

Hi there, I have just submitted that I am a student but it has already blocked the £9.99 from my bank account. Can I get it back somehow? Thanks in advance, Michaela

  • Visitor
  • Hi there,   I have just submitted that I am a student but it has already blocked the £9.99 from my bank account. Can I get it back somehow?   Thanks in advance,   Michaela
  • osornios
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium
  • 125 Views
  • 1 replies
  • 0 likes

Someone stole my account, Spotify support hasn't replied in a week

Hi, I got an email from Spotify more than a week ago, saying my email address has changed. I can't log on to my premium account, when I try to reset my password it sends the confirmation to the new email. This is really fustrating, and I have emailed...

  • Casual Listener
  • Hi,   I got an email from Spotify more than a week ago, saying my email address has changed. I can't log on to my premium account, when I try to reset my password it sends the confirmation to ...
  • Dreadlord
  • Community Legend
  • 275 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 275 Views
  • 5 replies
  • 0 likes

Family subscription after my own Premium-account.

Hi!Yesterday I received an invite to a family-subscription to Spotify. I was glad that I could use this feature so I activated it right away, although I had a premium-account of my own. Because I was afraid I'd still pay (for nothing), I checked the ...

  • Newbie
  • Hi! Yesterday I received an invite to a family-subscription to Spotify. I was glad that I could use this feature so I activated it right away, although I had a premium-account of my own. Because I...
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Login

Gidday im cam i seem to b having problems logging into my spotify and i forgot my username and password can u help me

  • Newbie
  • Gidday im cam i seem to b having problems logging into my spotify and i forgot my username and password can u help me
  • Dreadlord
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Login
  • 145 Views
  • 1 replies
  • 0 likes

Wasn't given 3 months for 99 cents option

Hi there, I signed up for Spotify premium yesterday, expecting to be prompted with the 3 months for 99 cents promo, which is what I was looking for. Instead, i was given the free 7 day promo and didn't realize it until I had already clicked through a...

  • Newbie
  • Hi there,   I signed up for Spotify premium yesterday, expecting to be prompted with the 3 months for 99 cents promo, which is what I was looking for. Instead, i was given the free 7...
  • osornios
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 238 Views
  • 1 replies
  • 0 likes

Delet Account

Hello, Someone created an Account using my email and I would like if you could delet/eliminate it so I can create my own with my real information. I would very much apreciate if you could help me, Thanks

  • Newbie
  • Hello,   Someone created an Account using my email and I would like if you could delet/eliminate it so I can create my own with my real information.   I would very much apreciate i...
  • user-removed
  • Not applicable
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
  • 174 Views
  • 1 replies
  • 0 likes

Being charged for premium but can't use it

I was just charged the .99 cent fee for the 3 months of premium but can't use it. It still has me on Spotify free and tells me I already used a promo. So why am I'm being charged this is complete bull**bleep**

  • Newbie
  • I was just charged the .99 cent fee for the 3 months of premium but can't use it. It still has me on Spotify free and tells me I already used a promo. So why am I'm being charged this is complete bul...
  • 171 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 171 Views
  • 0 replies
  • 0 likes

Gift So how to predict if account is eligible to move to Family

My account is good for over a year. It was a gift, i do not know where it was purchased.It says if eligible I will get a new end date as it moves forward to cover family cost instead of single but it seems I must switch to find out?????It needs my cr...

  • Casual Listener
  • My account is good for over a year.  It was a gift, i do not know where it was purchased. It says if eligible I will get a new end date as it moves forward to cover family cost instead of singl...
  • dmln66
  • Casual Listener
  • 253 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 253 Views
  • 4 replies
  • 0 likes

Family Subscription

My family had a premium subscription linked with five different accounts and the last time I went onto my account it said my subcription was free. The same thing happened to my mom's account. However, my sister's account is still premium. We never ca...

  • Newbie
  • My family had a premium subscription linked with five different accounts and the last time I went onto my account it said my subcription was free. The same thing happened to my mom's account. However...
  • 215 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 215 Views
  • 0 replies
  • 0 likes

Cancel premium, will it still continue until the next month?

I bought the 3 months premium for 15$ and I want to cancel it so it doesn't renew after the three months. I want to cancel it now so that I won't forget to cancel it the last month. Can I do it now or will it disappear, or can I do it now and it will...

  • Newbie
  • I bought the 3 months premium for 15$ and I want to cancel it so it doesn't renew after the three months. I want to cancel it now so that I won't forget to cancel it the last month. Can I do it now o...
  • mapuya19
  • Community Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 395 Views
  • 3 replies
  • 0 likes

Spotify Premium

There was an offer: SpotifyPremium 3 months for 0,99C. Well of course I wanted to profit from this offer and I payed these 0,99C. Even after I deleted the app my account is still "FREE". And no, I've got no other Spotify accounts. Can someone help me...

  • Newbie
  • There was an offer: SpotifyPremium 3 months for 0,99C. Well of course I wanted to profit from this offer and I payed these 0,99C. Even after I deleted the app my account is still "FREE". And no, I've...
  • mapuya19
  • Community Legend
  • 272 Views
  • 3 replies
  • 0 likes
  • Premium
  • 272 Views
  • 3 replies
  • 0 likes

Solved!! Premium Family and Existing Subscription

Hi,i already have a Premium Subscription untill 2017, what happens if i purchase Premium Family? Will be charged each month with 14.99$? Since when? Or a partial payment is applied until my premium subscription ends at 2017? ThanksRegards

  • Casual Listener
  • Hi, i already have a Premium Subscription untill 2017, what happens if i purchase Premium Family? Will be charged each month with 14.99$? Since when? Or a partial payment is applied until my premium...
  • dmln66
  • Casual Listener
  • 330 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 330 Views
  • 3 replies
  • 0 likes