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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414566 Views
  • 965 replies
  • 108 likes
  • Account
  • 414566 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181315 Views
  • 119 replies
  • 115 likes
  • Account
  • 1181315 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101718 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101718 Views
  • 68 replies
  • 10 likes

My Account has been hacked and service team have not helped

Hello, I was on my spotify when someone started cutting me off and playing grime on my spofity (something I dont listen to). I did sign in with facebook so changed my password on facebook and also on spotify. Two days ago I went to login and now i ca...

  • Newbie
  • Hello,   I was on my spotify when someone started cutting me off and playing grime on my spofity (something I dont listen to). I did sign in with facebook so changed my password on facebook an...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Student Discount is not working Payment errors

I get to the payment screen for the student discount (I've already been aproved by the website to get the discount with my school) and I've tried different valid credit cards and every time I keep getting the error "Oops! Something went wrong, please...

  • Newbie
  • I get to the payment screen for the student discount (I've already been aproved by the website to get the discount with my school) and I've tried different valid credit cards and every time I keep ge...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 129 Views
  • 1 replies
  • 0 likes

Spotify Website Issue

I was asked to update my subscription payment on the app and so i went to the website to check and it looks like this. I cant do anything. It says enable javascript but that has been enabled on my safari browser. The web player is fine, just I cant c...

Screen Shot 2016-05-11 at 1.30.52 PM.png
  • Casual Listener
  •   I was asked to update my subscription payment on the app and so i went to the website to check and it looks like this. I cant do anything. It says enable javascript but that has been enabled ...
  • user-removed
  • Not applicable
  • 220 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 220 Views
  • 4 replies
  • 0 likes

remove account

Hi, I would like to remove the account linked to my facebook profile so I can link my Facebook to my active premium account. Is this possible ? Kind regards,

  • Newbie
  • Hi,   I would like to remove the account linked to my facebook profile so I can link my Facebook to my active premium account. Is this possible ?   Kind regards,
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
  • 243 Views
  • 1 replies
  • 0 likes

Please reference ticket [ ref:_00DD0pxIW._500D0ZjIis:ref ] opened Thursday 2/20

I'm not getting anywhere with my emails going into a queue. Not having a phone line for customer support- I can sort of understand- it get's expensive-but not even a chat line? Seriously??? Every email response I send seems to go to the back of the l...

  • Casual Listener
  • I'm not getting anywhere with my emails going into a queue.  Not having a phone line for customer support- I can sort of understand- it get's expensive-but not even a chat line?  Seriously?...
  • auraborealis298
  • Casual Listener
  • 2401 Views
  • 7 replies
  • 0 likes
  • Premium
  • 2401 Views
  • 7 replies
  • 0 likes

End account

Hi, I have ended up with two accounts since I first joined in Europe. I have had lots of issues with my accounts and it doesn't play well on sonos (although I have a premium account). I have tried to cancel my premium subscription but on neither of t...

  • Newbie
  • Hi, I have ended up with two accounts since I first joined in Europe. I have had lots of issues with my accounts and it doesn't play well on sonos (although I have a premium account). I have tried to...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in- thinks I'm abroad

Hi,I can no longer log in to my spotify as it thinks I'm abroad. I never used Spotify anywhere other than the US, and haven't been abroad at all since first downloading spotify. Not sure why I'm getting the error. Any suggestions?

  • Regular
  • Hi, I can no longer log in to my spotify as it thinks I'm abroad. I never used Spotify anywhere other than the US, and haven't been abroad at all since first downloading spotify. Not sure why I'm ge...
  • Charlie_hemmo
  • Newbie
  • 524 Views
  • 9 replies
  • 0 likes
  • Login
  • 524 Views
  • 9 replies
  • 0 likes

"Dieser Premium Code ist leider nicht gültig" Sollte er aber.

Hallo, ich habe mir um halb 10 bei Müller eine Premium Giftcard gekauft, für 10€, zuhause den Code eingegeben und es erscheint die oben genannte Fehlermeldung. Mehrmals eingegeben, nichts funktioniert. Der Code ist auch richtig eingeben, mehrmals gec...

  • Casual Listener
  • Hallo, ich habe mir um halb 10 bei Müller eine Premium Giftcard gekauft, für 10€, zuhause den Code eingegeben und es erscheint die oben genannte Fehlermeldung. Mehrmals eingegeben, nichts funktionier...
  • daniel_denk
  • Newbie
  • 1024 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 1024 Views
  • 7 replies
  • 0 likes

Facebook Login Doesn't work

I used to always log into Spotify using my facebook Account. However, now it suddenly says there is no spotify account attached to my facebook. I have tried removing Spotify from FB and then adding it again, reinstalling it on my PC and logging in wi...

  • Casual Listener
  • I used to always log into Spotify using my facebook Account. However, now it suddenly says there is no spotify account attached to my facebook. I have tried removing Spotify from FB and then adding i...
  • Nico
  • Community Legend
  • 372 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
  • 372 Views
  • 4 replies
  • 0 likes

Bought premium for 3 months but the code doesn't work

I bought a 3 month subscription with the internet bank, but when I try to redeem the code it doesn't work. There is a message that I should contact the support. How do I solve this?

  • Newbie
  • I bought a 3 month subscription with the internet bank, but when I try to redeem the code it doesn't work. There is a message that I should contact the support. How do I solve this?
  • Mondoria
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 191 Views
  • 2 replies
  • 0 likes

Wrong Code

Hey Listeners, recently I bought a 3 Month Spotify Gift Card. I tried to redeem it, but apparently the code isnt valid. What should I do? Thanks

  • Casual Listener
  • Hey Listeners,   recently I bought a 3 Month Spotify Gift Card. I tried to redeem it, but apparently the code isnt valid. What should I do?   Thanks
  • 100 Views
  • 0 replies
  • 0 likes
  • Premium
  • 100 Views
  • 0 replies
  • 0 likes

Double charged

I was charges twice for one subscription. On the same day 5/9/16 two $9.99 charges 4 hours apart. I have tried emailing them, with no response and I only have 1 account. Do I need to go dispute the charges? I have since cancelled my subscription.

  • Newbie
  • I was charges twice for one subscription. On the same day 5/9/16 two $9.99 charges 4 hours apart. I have tried emailing them, with no response and I only have 1 account. Do I need to go dispute the c...
  • 160 Views
  • 0 replies
  • 0 likes
  • Account
  • 160 Views
  • 0 replies
  • 0 likes

Delete email address

Hi! Is it possible for you to delete my account for me to start again? I cant take advantage of the free Spotify from my provider because of my email address.

  • Newbie
  • Hi! Is it possible for you to delete my account for me to start again? I cant take advantage of the free Spotify from my provider because of my email address.
  • 238 Views
  • 0 replies
  • 0 likes
  • Account
  • 238 Views
  • 0 replies
  • 0 likes

Linking Facebook to ACTIVE account.

My active account is this one: xbeautymarvelsx along with my gmail address.My Facebook has it's own account using my aol address. I have already UN-synced my facebook from the aol account, and disabled/deleted it.I then went on my active account and ...

  • Visitor
  • My active account is this one: xbeautymarvelsx along with my gmail address. My Facebook has it's own account using my aol address. I have already UN-synced my facebook from the aol account, and disa...
  • user-removed
  • Not applicable
  • 212 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 212 Views
  • 2 replies
  • 0 likes

All my playlists are dissapear.

All my playlists are dissapear somewhere. I can see those my in mobile, but pc software they are gone.Can someone help me?Here is couple screenshots. http://imgur.com/tl7xg7Vhttp://imgur.com/kCaBukF

  • Newbie
  • All my playlists are dissapear somewhere. I can see those my in mobile, but pc software they are gone. Can someone help me? Here is couple screenshots.   http://imgur.com/tl7xg7V http://img...
  • Nico
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Other
  • 137 Views
  • 1 replies
  • 0 likes

Lost premium subscription, although https://www.spotify.com/se/account/says i have premium

Hello!Today it appears as if i have lost my premium subscription On https://www.spotify.com/se/account/subscription/ it says that I have Premium and that I will be charged 99 SEK today (May 9:th) but I dont have Premium on any of my devices.I have up...

  • Casual Listener
  • Hello! Today it appears as if i have lost my premium subscription 😕 On https://www.spotify.com/se/account/subscription/ it says that I have Premium and that I will be charg...
  • TheGrandmother
  • Casual Listener
  • 281 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 281 Views
  • 4 replies
  • 0 likes

Solved!! Payed premium on old e-mail, but it was suppose to go to actual account

I payed a 3 month subscription on my old e-mail, but it was supposed to go to the new account that is linked to the same facebook that I had when I signed up, now my account is still free. I haven't found any way to live chat or open a ticket to solv...

  • Casual Listener
  • I payed a 3 month subscription on my old e-mail, but it was supposed to go to the new account that is linked to the same facebook that I had when I signed up, now my account is still free.   I...
  • hipnos114
  • Casual Listener
  • 370 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 370 Views
  • 3 replies
  • 0 likes

Being Charged for account, that I don't have

Hi, Im being charged for a spotify premium account that I dont have. I have a receipt for spotify, that was sent to my email, so the transaction clearly went through. But on the subscription page on my account, it shows nothing. When I do the "redown...

  • Newbie
  • Hi, Im being charged for a spotify premium account that I dont have. I have a receipt for spotify, that was sent to my email, so the transaction clearly went through. But on the subscription page on ...
  • 122 Views
  • 0 replies
  • 0 likes
  • Account
  • 122 Views
  • 0 replies
  • 0 likes

Starbucks Trial offer

Spotify Team, Okay so here's the deal, I was just sent an link from the good folks at Starbucks Coffee for a 3 month free premium subscription to your service, I followed the signing up process entered my info but when I clicked done it said I signed...

  • Newbie
  • Spotify Team,                        Okay so here's the deal, I was just sent an link ...
  • 140 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 140 Views
  • 0 replies
  • 0 likes

Retry payment on same card

Hi, I got a message that a payment was denied. It was due to timing and miscalculation when moving funds around in my bank. The funds are there as of a few days ago, which means the payment will go through this time. However, I'm showing that there w...

  • Regular
  • Hi,   I got a message that a payment was denied. It was due to timing and miscalculation when moving funds around in my bank. The funds are there as of a few days ago, which means the payment ...
  • 4190 Views
  • 0 replies
  • 65 likes
  • Account
    Premium
    Subscription
  • 4190 Views
  • 0 replies
  • 65 likes