Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88780 Views

9 replies

2 likes

Account
Login
  • 88780 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758390 Views

18 replies

29 likes

  • 758390 Views
  • 18 replies
  • 29 likes

Solved!! I cannot go Premium

My registered country is US however I live in CA. I want to become a premium user, but I cannot pay, because the screen says my postal code is incorrect. I tried to change my country but I cannot do it (Canada is not on the list). I tried to change t...

Casual Listener

My registered country is US however I live in CA. I want to become a premium user, but I cannot pay, because the screen says my postal code is incorrect.   I tried to change my country but I c...

KatesHere

Community Legend

526 Views

4 replies

0 likes

Account
Premium
  • 526 Views
  • 4 replies
  • 0 likes

Solved!! Mycket Premium Account

I havet a Premium Account tjat I pausen for, tet I cannot coonect tog Spotify egen I Sony havet internet. If this continues I Will enda mycket Account

Casual Listener

I havet a Premium Account tjat I pausen for, tet I cannot coonect tog Spotify egen I Sony havet internet. If this continues I Will enda mycket Account

MirnaSolaka82

Casual Listener

376 Views

1 replies

0 likes

Account
  • 376 Views
  • 1 replies
  • 0 likes

In the Spirit of the Season!

One of my favorite things about Spotify is the community. I feel like I could help that community grow larger if the Spotify Family plan was the same cost as the iTunes Family Plan.

Newbie

One of my favorite things about Spotify is the community. I feel like I could help that community grow larger if the Spotify Family plan was the same cost as the iTunes Family Plan.

gnovella16

Roadie

234 Views

1 replies

0 likes

Premium
Subscription
  • 234 Views
  • 1 replies
  • 0 likes

using other peoples paypal account to pay for premium

a relative of mine paid for a spotify premium upgrade since i dont have a paypal account. my problem is my account is still not on premium even after she already paid and i have my receit already via email. she lives in the US and im here in the phil...

Newbie

a relative of mine paid for a spotify premium upgrade since i dont have a paypal account. my problem is my account is still not on premium even after she already paid and i have my receit already via...

sebastiankreuz

Spotify Legend

338 Views

1 replies

0 likes

Premium
  • 338 Views
  • 1 replies
  • 0 likes

Year in music isn't working

So I liked my statistics from last year, and I saw that this years year in music is online. But when I wanted to look at it, it only loaded the first page (First track listened to this year), and the rest of it doesn't load. I've tried on multiple de...

Newbie

So I liked my statistics from last year, and I saw that this years year in music is online. But when I wanted to look at it, it only loaded the first page (First track listened to this year), and the...

sebastiankreuz

Spotify Legend

363 Views

1 replies

0 likes

Other
  • 363 Views
  • 1 replies
  • 0 likes

individual accounts for spotify

We recently purchased a new plan with a carrier, and with it was a free subscription for 2 years of spotify shared with the 3 lines. It says that we can all have our own playlist associated with our phone numbers. My problem is, the 3 accounts are al...

Casual Listener

We recently purchased a new plan with a carrier, and with it was a free subscription for 2 years of spotify shared with the 3 lines. It says that we can all have our own playlist associated with our ...

cb3758285

Casual Listener

269 Views

1 replies

0 likes

Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Premium account showing as free

So I have just worked out that the Premium service my family has been using and paying for through Itunes since MAY 2015 is in fact NOT premium. I work away and it was only when they complained about the ads on this paid for service,m and I wanted to...

Casual Listener

So I have just worked out that the Premium service my family has been using and paying for through Itunes since MAY 2015 is in fact NOT premium.   I work away and it was only when th...

sebastiankreuz

Spotify Legend

371 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 371 Views
  • 3 replies
  • 0 likes

E-Card email delivery (UK)

HiCould anyone advise on how long the usual wait is for these to be sent via email?I have purchased a 12 month Subscription to be delivered by email today (10/12/2015), and nothing has yet been received.Many thanks

Newbie

Hi Could anyone advise on how long the usual wait is for these to be sent via email? I have purchased a 12 month Subscription to be delivered by email today (10/12/2015), and nothing has yet be...

sebastiankreuz

Spotify Legend

229 Views

1 replies

0 likes

Account
Premium
Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! No notifications anymore

Hi guys. Im using Spotify since years but since a few days I have problems to receive notifications.But I need them to check updated subscriped playlists. The last update is 24 days ago but the playlists were all edited. I didn´t change any settings ...

Regular

Hi guys.   Im using Spotify since years but since a few days I have problems to receive notifications. But I need them to check updated subscriped playlists. The last update is 24 days ago bu...

toolchain

Regular

767 Views

9 replies

0 likes

Account
Other
Premium
Subscription
  • 767 Views
  • 9 replies
  • 0 likes

Solved!! Subscription payment

I seen an offer for 0.99 the first 3 months than after it would be 10.00 monthly... how can i get billed automatically and not on my phone bill?

Casual Listener

I seen an offer for 0.99 the first 3 months than after it would be 10.00 monthly... how can i get billed automatically and not on my phone bill?

massielbaby

Casual Listener

439 Views

2 replies

0 likes

Premium
  • 439 Views
  • 2 replies
  • 0 likes

Malicious User Deleting Songs from Collaborative Playlists

Hi there,I've found a malicious user who deleted varying amounts of songs from my collaborative playlists. Some of these playlists are works of art with around ~2500 songs in them, so I have a few questions: 1. Can someone from Spotify restore the so...

Casual Listener

Hi there, I've found a malicious user who deleted varying amounts of songs from my collaborative playlists. Some of these playlists are works of art with around ~2500 songs in them, so I have a fe...

DonSolare

Roadie

1434 Views

2 replies

2 likes

Account
Other
  • 1434 Views
  • 2 replies
  • 2 likes

can't log into app

I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells me that it's using my Facebook account info and I n...

Newbie

I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells ...

gnovella16

Roadie

222 Views

1 replies

0 likes

Account
  • 222 Views
  • 1 replies
  • 0 likes

Adding Members to Spotify Family

I converted from an individual premium membership to a family membership. But, when I send an invite to join to my wife, she does not receive the invitation code in her inbox. I checked her junk mail...it's not there. I was able to invite and sign up...

Newbie

I converted from an individual premium membership to a family membership.  But, when I send an invite to join to my wife, she does not receive the invitation code in her inbox.  I checked h...

gnovella16

Roadie

241 Views

1 replies

0 likes

Account
Premium
Subscription
  • 241 Views
  • 1 replies
  • 0 likes

Can't Play the Current Track

Seen the other posts on this topic, but none of the solutions there have worked. I am a premium user. I have uninstalled/reinstalled the application. I have unchecked high quality streaming. I have unchecked hardware acceleration. I have unchecked Lo...

Newbie

Seen the other posts on this topic, but none of the solutions there have worked. I am a premium user.   I have uninstalled/reinstalled the application.   I have unchecked high quality s...

gnovella16

Roadie

185 Views

1 replies

0 likes

Account
Other
Premium
  • 185 Views
  • 1 replies
  • 0 likes

Premium

I'm meant to have premium but phone bill got cut off I made payment and now Spotify says free still

Casual Listener

I'm meant to have premium but phone bill got cut off I made payment and now Spotify says free still

Zorrainer

Casual Listener

383 Views

2 replies

0 likes

Premium
  • 383 Views
  • 2 replies
  • 0 likes

Reset phone, can't remember my original account info

I had to reset my phone and I hadn't had to sign in to my account since I downloaded originally before I reset my phone. I am a paying customer and need to retrieve my original log in info or cancel the payment for that account. Any solutions

Newbie

I had to reset my phone and I hadn't had to sign in to my account since I downloaded originally before I reset my phone. I am a paying customer and need to retrieve my original log in info or cancel ...

user-removed

Not applicable

343 Views

3 replies

0 likes

Account
  • 343 Views
  • 3 replies
  • 0 likes

Help! Experienced a problem with ordering premium service

Hello, I was trying to buy the spotify premium service special for my mom on her account, but when I tried to order it the first time it said that I had already brought premium. I think it was because I had used the same card to buy the special for m...

Newbie

Hello, I was trying to buy the spotify premium service special for my mom on her account, but when I tried to order it the first time it said that I had already brought premium. I think it was becaus...

gnovella16

Roadie

205 Views

1 replies

0 likes

Account
Premium
  • 205 Views
  • 1 replies
  • 0 likes

Cancelled Sub

Hi, so I was offered a 99cent subscription and when I put in my details it took 9.99 out of my account instead of 99cent. I cancelled immediately but didn't get refunded. There doesn't seem to be any online helping people that work for Spotify that c...

Newbie

Hi, so I was offered a 99cent subscription and when I put in my details it took 9.99 out of my account instead of 99cent. I cancelled immediately but didn't get refunded. There doesn't seem to be any...

gnovella16

Roadie

316 Views

1 replies

0 likes

Subscription
  • 316 Views
  • 1 replies
  • 0 likes

Spotify cadê MEU premium?

Oi gente,No dia 05/12 eu fiz o pagamento via boleto do pacote premium e lá foi acordado um tempo maximo de 3 dias uteis até meu serviço funcionar,mas ate hoje 10/12 nenhuma mensagem me foi enviada para o upgrade do meu serviço, não sei porque a demor...

Newbie

Oi gente, No dia 05/12 eu fiz o pagamento via boleto do pacote premium e lá foi acordado um tempo maximo de 3 dias uteis até meu serviço funcionar,mas ate hoje 10/12 nenhuma mensagem me foi enviada ...

lguimaraesandra

Newbie

246 Views

1 replies

1 likes

Free
  • 246 Views
  • 1 replies
  • 1 likes

Pago cancelado

Hola! Mi pago no se porque no lo aceptaron pero la tarjeta es de crédito por ende se realizó el pago... Me urge que se restablezca porque ya pague y no me dejan usarlo.

Casual Listener

Hola! Mi pago no se porque no lo aceptaron pero la tarjeta es de crédito por ende se realizó el pago... Me urge que se restablezca porque ya pague y no me dejan usarlo.

driveflanger

Community Legend

307 Views

1 replies

0 likes

Premium
  • 307 Views
  • 1 replies
  • 0 likes