Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Rising Star 4
2024-08-20 3:38:03 PM
1507 Views
0 replies
7 likes
Security

1507 Views
0 replies
7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
Wednesday
Not applicable
445447 Views
970 replies
108 likes
Account

445447 Views
970 replies
108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1198820 Views
119 replies
116 likes
Account

1198820 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-07-25 1:55:12 PM
Hobbit70
Visitor
108119 Views
70 replies
11 likes
Account
Login
Premium

108119 Views
70 replies
11 likes

Problem with Setting password for Device

(Intro, you may skip this :The link from my Sonos system (controller on iPad) to Spotify (premium) is no longer working. Was adviced by the support centre to try and solve it by deleting the Spotify Account from Sonos and then to add it back. To be a...

Pitou
Regular
(Intro, you may skip this :The link from my Sonos system (controller on iPad) to Spotify (premium) is no longer working. Was adviced by the support centre to try and solve it by deleting the Sp...
2016-01-15 12:53:06 AM
2016-01-18 12:34:23 PM
Pitou
Regular
553 Views
6 replies
0 likes
Account

553 Views
6 replies
0 likes

Can I pay for Spotify using iTunes gift card?

I got a gift card and was wondering if I could pay using that?

alimazharq
Casual Listener
I got a gift card and was wondering if I could pay using that?
2016-01-18 3:17:59 AM
2016-01-18 9:40:04 AM
MattSuda
Spotify Star
618 Views
3 replies
0 likes
Subscription

618 Views
3 replies
0 likes

Premium lost?

So my spotify premium account I had on rogers share everything plan + turned into a free account. My plan with Rogers says I have 24 months of spotify premium free. I was using it fine up until a few days ago. Can somebody help?

Mahamed
Newbie
So my spotify premium account I had on rogers share everything plan + turned into a free account. My plan with Rogers says I have 24 months of spotify premium free. I was using it fine up until a few...
2016-01-18 6:07:46 AM
233 Views
0 replies
0 likes
Free
Premium
Subscription

233 Views
0 replies
0 likes

Solved!! Can't start the 60day free period!

I have recently registered to Spotify, and wanted to try out this ongoing offer of 60 days free premium. When I click the Upgrade link, I am taken to this site:https://www.spotify.com/uk/purchase/panel/?country=GB#__main-extended-creditcard And from ...

bulanjoe
Casual Listener
I have recently registered to Spotify, and wanted to try out this ongoing offer of 60 days free premium. When I click the Upgrade link, I am taken to this site: https://www.spotify.com/uk/p...
2015-07-02 8:26:49 AM
2016-01-18 3:50:20 AM
KevinNC07
Newbie
9567 Views
26 replies
1 likes
Other
Premium

9567 Views
26 replies
1 likes

Cannot change country

HI there, I'm having trouble changing my country in my account settings. Firstly I don't have the option to change in normal accounts so I upgraded to premium so I can change in payment option but even that I still cannot change it. I have the option...

andysher112
Newbie
HI there, I'm having trouble changing my country in my account settings. Firstly I don't have the option to change in normal accounts so I upgraded to premium so I can change in payment opti...
2016-01-18 1:52:56 AM
2016-01-18 2:45:22 AM
Bittencourt
Spotify Star
128 Views
1 replies
0 likes
Account
Login
Other
Premium
Subscription

128 Views
1 replies
0 likes

Solved!! Cannot redeem Spotify Family coupon

Hello, I have tried to redeem a family coupon but I get a notice saying that I must live in the same country as the admin. Both our accounts contains both the same country and the same ZIP code, but it still does not work. What can be the problem and...

Serabe
Casual Listener
Hello, I have tried to redeem a family coupon but I get a notice saying that I must live in the same country as the admin. Both our accounts contains both the same country and the same ZIP c...
2016-01-17 12:16:20 AM
2016-01-17 12:35:41 AM
Serabe
Casual Listener
505 Views
4 replies
0 likes
Account
Subscription

505 Views
4 replies
0 likes

Solved!! Being charged 9.99 a month for premium and didn't sign up for it

Hello,I signed up for spotify December 2013. I have realized now, that I have been getting charged for premium all along. 9.99 has been taken out of my account each month for the past 2 years. I never signed up for premium. I just sent in a form onli...

Jendrichardson
Newbie
Hello, I signed up for spotify December 2013. I have realized now, that I have been getting charged for premium all along. 9.99 has been taken out of my account each month for the past 2 years. I ...
2016-01-17 10:43:43 PM
2016-01-17 12:02:33 AM
DasPeter
Community Legend
280 Views
1 replies
0 likes
Security
Subscription

280 Views
1 replies
0 likes

Charged four times upon initial subscription

I have just signed up for Spotify Student and I realized that I have been charged 4 times for premium. Twice on January 16th and twice on January 17th. On the 16th I tried subscribing for premium only to run into the same problem many other users hav...

oninote
Newbie
I have just signed up for Spotify Student and I realized that I have been charged 4 times for premium. Twice on January 16th and twice on January 17th. On the 16th I tried subscribing for premiu...
2016-01-17 10:59:33 PM
2016-01-17 12:01:32 AM
DasPeter
Community Legend
152 Views
1 replies
0 likes
Premium
Subscription

152 Views
1 replies
0 likes

Customer service

This is upsurd. I pay for premium I should receive premium service. My offline playlists are unavailable and it's saying I need premium to access it. I continue to pay for premium and can't get it. Very frustrated

Haydencase785
Newbie
This is upsurd. I pay for premium I should receive premium service. My offline playlists are unavailable and it's saying I need premium to access it. I continue to pay for premium and can't get it. V...
2016-01-17 2:11:02 AM
2016-01-17 11:55:33 PM
DasPeter
Community Legend
234 Views
3 replies
0 likes
Premium

234 Views
3 replies
0 likes

7 day free trial, HELP

So I download the spotify app, and I accidentally clicked on the premium free trail, what happens after it is done? Will my Apple Store account be charged, if so how do I cancel it

JaLeGeBo
Newbie
So I download the spotify app, and I accidentally clicked on the premium free trail, what happens after it is done? Will my Apple Store account be charged, if so how do I cancel it
2016-01-17 11:48:52 PM
2016-01-17 11:53:38 PM
DasPeter
Community Legend
219 Views
1 replies
0 likes
Account
Free
Premium
Subscription

219 Views
1 replies
0 likes

Unfollow Artists

Hi at all, I wanted to unfollow some artists and tried to do so. But everytime i unfollow an artist it will still show at my "following" list... it's pretty annoying ... anyone know why the artists i unfollow still show? i also tried to log out and l...

Bildschirmfoto 2016-01-16 um 20.16.49.png

yuuya
Casual Listener
Hi at all, I wanted to unfollow some artists and tried to do so. But everytime i unfollow an artist it will still show at my "following" list... it's pretty annoying ... anyone know why the ...
2016-01-16 8:25:02 PM
2016-01-17 6:23:53 PM
meganh007
Community Legend
3629 Views
3 replies
0 likes
Account

3629 Views
3 replies
0 likes

Spotify account beeing used somewhere else

Hi, my spotify keeps pausing all the time and saying my account is beeing used somewhere else.The problem is, i changed password AND logged out all devices from the website (had to re login on all devices with the new password afterwards) and i'm sti...

Xelytos
Newbie
Hi, my spotify keeps pausing all the time and saying my account is beeing used somewhere else. The problem is, i changed password AND logged out all devices from the website (had to re login on al...
2016-01-15 11:34:13 AM
2016-01-17 5:57:39 PM
jean3601
Community Legend
155 Views
1 replies
0 likes
Account

155 Views
1 replies
0 likes

can i transfer my subscription to my new account?

hello! i recently got a new account because i needed a new username but my subscription is on my old account. is there any possible way i could transfer my subscription onto my new account? thanks!!

phantomdisgrace
Newbie
hello! i recently got a new account because i needed a new username but my subscription is on my old account. is there any possible way i could transfer my subscription onto my new account? thanks!!
2016-01-15 11:53:41 PM
2016-01-17 5:13:03 PM
kbrooksc
Community Legend
174 Views
1 replies
0 likes
Account
Login
Premium
Subscription
Unlimited

174 Views
1 replies
0 likes

Tracks missing

Hey, Been subscribing to Spotify for for a couple of years now and I'm very happy with the service, however, I've been notified a couple of times in the last few weeks that the new Venetian Snares - Traditional Synthesizer Music is now available. I w...

fancyabrew
Newbie
Hey, Been subscribing to Spotify for for a couple of years now and I'm very happy with the service, however, I've been notified a couple of times in the last few weeks that the new Venetian ...
2016-01-16 1:28:12 PM
2016-01-17 5:12:25 PM
kbrooksc
Community Legend
197 Views
1 replies
0 likes
Account
Premium
Subscription
Unlimited

197 Views
1 replies
0 likes

How to add a second premium account since family is not available in Canada

How to add a second premium account since family is not available in Canada? We want to pay less for a second account for our daughter and somehow we saw it was possible to attach a second premium account for less in canada but I haven't found any wa...

francbee
Casual Listener
How to add a second premium account since family is not available in Canada? We want to pay less for a second account for our daughter and somehow we saw it was possible to attach a second prem...
2016-01-16 4:12:42 PM
2016-01-17 5:11:47 PM
kbrooksc
Community Legend
161 Views
1 replies
0 likes
Premium

161 Views
1 replies
0 likes

Redeem US Gift Card & change country afterwards ?

Hi I have a short question: can i buy a US 12 month Gift card and redeem it and than change my country ? Or will i loose my prepaid months when i change the country ? thanks

afischZH
Newbie
Hi I have a short question: can i buy a US 12 month Gift card and redeem it and than change my country ? Or will i loose my prepaid months when i change the country ? than...
2016-01-17 2:25:07 PM
2016-01-17 5:03:45 PM
kbrooksc
Community Legend
353 Views
1 replies
0 likes
Premium
Subscription

353 Views
1 replies
0 likes

Artist Verification

I run a record label. I was wondering if I can use a user account named after my labels name to verify my 3 artists accounts. For example, my user account is name GetFameRecords but artists is named ABC, 123, 666. Can I use one user profile to verify...

divinityflowz
Newbie
I run a record label. I was wondering if I can use a user account named after my labels name to verify my 3 artists accounts. For example, my user account is name GetFameRecords but artists is named ...
2016-01-17 6:44:05 AM
2016-01-17 5:02:13 PM
kbrooksc
Community Legend
372 Views
1 replies
0 likes
Account

372 Views
1 replies
0 likes

Solved!! Charged Twice!

I checked my bank account and there was two payments to spotify! One had the student discount and one was the regular price, I dont know why this happened. I need this fixed ASAP!

burt219
Newbie
I checked my bank account and there was two payments to spotify! One had the student discount and one was the regular price, I dont know why this happened. I need this fixed ASAP!
2016-01-17 5:26:21 AM
2016-01-17 4:50:50 PM
Ox1
Roadie
256 Views
1 replies
0 likes
Account

256 Views
1 replies
0 likes

Please, DELETE my account

Hi there. I've been trying to delete my Spotify account since a lot of time, but it seems impossible. After having filled the contact form, which simply redirects me to the same page (which links me to the contact form, which redirects to the same pa...

user-removed
Visitor
Hi there. I've been trying to delete my Spotify account since a lot of time, but it seems impossible. After having filled the contact form, which simply redirects me to the same page (which ...
2016-01-17 10:30:07 AM
2016-01-17 4:45:15 PM
Ox1
Roadie
213 Views
2 replies
0 likes
Account

213 Views
2 replies
0 likes

I can't seem to change my email info

I'm trying to exchange my email so i may reuse it for a premium account, without the secuirity limitations of the Facebook social media site....I have updated my Facebook email as instructed on the account page, it has been 48 hours and it has not up...

user-removed
Visitor
I'm trying to exchange my email so i may reuse it for a premium account, without the secuirity limitations of the Facebook social media site.... I have updated my Facebook email as instructed on t...
2016-01-16 11:30:07 PM
2016-01-17 4:44:29 PM
KatesHere
Community Legend
153 Views
1 replies
0 likes
Account
Other
Premium
Subscription

153 Views
1 replies
0 likes

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