Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80474 Views

9 replies

2 likes

Account
Login
  • 80474 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654082 Views

13 replies

4 likes

Account
  • 654082 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734558 Views

18 replies

29 likes

  • 734558 Views
  • 18 replies
  • 29 likes

probs with spotify to Facebook

Hy, i have 2 accounts, 1free account (sign in with facebook) 1 premium account (sign in with email).now: i want to sign in with facebook with the premium account... thanks, Ruben

Newbie

Hy, i have 2 accounts, 1free account (sign in with facebook) 1 premium account (sign in with email). now: i want to sign in with facebook with the premium account...   thanks,   Ruben

ElLucioVpe

Roadie

264 Views

1 replies

0 likes

Account
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! I cannot go Premium

My registered country is US however I live in CA. I want to become a premium user, but I cannot pay, because the screen says my postal code is incorrect. I tried to change my country but I cannot do it (Canada is not on the list). I tried to change t...

Casual Listener

My registered country is US however I live in CA. I want to become a premium user, but I cannot pay, because the screen says my postal code is incorrect.   I tried to change my country but I c...

KatesHere

Community Legend

500 Views

4 replies

0 likes

Account
Premium
  • 500 Views
  • 4 replies
  • 0 likes

Solved!! Mycket Premium Account

I havet a Premium Account tjat I pausen for, tet I cannot coonect tog Spotify egen I Sony havet internet. If this continues I Will enda mycket Account

Casual Listener

I havet a Premium Account tjat I pausen for, tet I cannot coonect tog Spotify egen I Sony havet internet. If this continues I Will enda mycket Account

MirnaSolaka82

Casual Listener

358 Views

1 replies

0 likes

Account
  • 358 Views
  • 1 replies
  • 0 likes

In the Spirit of the Season!

One of my favorite things about Spotify is the community. I feel like I could help that community grow larger if the Spotify Family plan was the same cost as the iTunes Family Plan.

Newbie

One of my favorite things about Spotify is the community. I feel like I could help that community grow larger if the Spotify Family plan was the same cost as the iTunes Family Plan.

gnovella16

Roadie

213 Views

1 replies

0 likes

Premium
Subscription
  • 213 Views
  • 1 replies
  • 0 likes

using other peoples paypal account to pay for premium

a relative of mine paid for a spotify premium upgrade since i dont have a paypal account. my problem is my account is still not on premium even after she already paid and i have my receit already via email. she lives in the US and im here in the phil...

Newbie

a relative of mine paid for a spotify premium upgrade since i dont have a paypal account. my problem is my account is still not on premium even after she already paid and i have my receit already via...

sebastiankreuz

Spotify Legend

327 Views

1 replies

0 likes

Premium
  • 327 Views
  • 1 replies
  • 0 likes

Year in music isn't working

So I liked my statistics from last year, and I saw that this years year in music is online. But when I wanted to look at it, it only loaded the first page (First track listened to this year), and the rest of it doesn't load. I've tried on multiple de...

Newbie

So I liked my statistics from last year, and I saw that this years year in music is online. But when I wanted to look at it, it only loaded the first page (First track listened to this year), and the...

sebastiankreuz

Spotify Legend

344 Views

1 replies

0 likes

Other
  • 344 Views
  • 1 replies
  • 0 likes

individual accounts for spotify

We recently purchased a new plan with a carrier, and with it was a free subscription for 2 years of spotify shared with the 3 lines. It says that we can all have our own playlist associated with our phone numbers. My problem is, the 3 accounts are al...

Casual Listener

We recently purchased a new plan with a carrier, and with it was a free subscription for 2 years of spotify shared with the 3 lines. It says that we can all have our own playlist associated with our ...

cb3758285

Casual Listener

245 Views

1 replies

0 likes

Subscription
  • 245 Views
  • 1 replies
  • 0 likes

Premium account showing as free

So I have just worked out that the Premium service my family has been using and paying for through Itunes since MAY 2015 is in fact NOT premium. I work away and it was only when they complained about the ads on this paid for service,m and I wanted to...

Casual Listener

So I have just worked out that the Premium service my family has been using and paying for through Itunes since MAY 2015 is in fact NOT premium.   I work away and it was only when th...

sebastiankreuz

Spotify Legend

350 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 350 Views
  • 3 replies
  • 0 likes

E-Card email delivery (UK)

HiCould anyone advise on how long the usual wait is for these to be sent via email?I have purchased a 12 month Subscription to be delivered by email today (10/12/2015), and nothing has yet been received.Many thanks

Newbie

Hi Could anyone advise on how long the usual wait is for these to be sent via email? I have purchased a 12 month Subscription to be delivered by email today (10/12/2015), and nothing has yet be...

sebastiankreuz

Spotify Legend

219 Views

1 replies

0 likes

Account
Premium
Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! No notifications anymore

Hi guys. Im using Spotify since years but since a few days I have problems to receive notifications.But I need them to check updated subscriped playlists. The last update is 24 days ago but the playlists were all edited. I didn´t change any settings ...

Regular

Hi guys.   Im using Spotify since years but since a few days I have problems to receive notifications. But I need them to check updated subscriped playlists. The last update is 24 days ago bu...

toolchain

Regular

694 Views

9 replies

0 likes

Account
Other
Premium
Subscription
  • 694 Views
  • 9 replies
  • 0 likes

Solved!! Subscription payment

I seen an offer for 0.99 the first 3 months than after it would be 10.00 monthly... how can i get billed automatically and not on my phone bill?

Casual Listener

I seen an offer for 0.99 the first 3 months than after it would be 10.00 monthly... how can i get billed automatically and not on my phone bill?

massielbaby

Casual Listener

424 Views

2 replies

0 likes

Premium
  • 424 Views
  • 2 replies
  • 0 likes

Malicious User Deleting Songs from Collaborative Playlists

Hi there,I've found a malicious user who deleted varying amounts of songs from my collaborative playlists. Some of these playlists are works of art with around ~2500 songs in them, so I have a few questions: 1. Can someone from Spotify restore the so...

Casual Listener

Hi there, I've found a malicious user who deleted varying amounts of songs from my collaborative playlists. Some of these playlists are works of art with around ~2500 songs in them, so I have a fe...

DonSolare

Roadie

1407 Views

2 replies

2 likes

Account
Other
  • 1407 Views
  • 2 replies
  • 2 likes

can't log into app

I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells me that it's using my Facebook account info and I n...

Newbie

I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells ...

gnovella16

Roadie

211 Views

1 replies

0 likes

Account
  • 211 Views
  • 1 replies
  • 0 likes

Adding Members to Spotify Family

I converted from an individual premium membership to a family membership. But, when I send an invite to join to my wife, she does not receive the invitation code in her inbox. I checked her junk mail...it's not there. I was able to invite and sign up...

Newbie

I converted from an individual premium membership to a family membership.  But, when I send an invite to join to my wife, she does not receive the invitation code in her inbox.  I checked h...

gnovella16

Roadie

226 Views

1 replies

0 likes

Account
Premium
Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Can't Play the Current Track

Seen the other posts on this topic, but none of the solutions there have worked. I am a premium user. I have uninstalled/reinstalled the application. I have unchecked high quality streaming. I have unchecked hardware acceleration. I have unchecked Lo...

Newbie

Seen the other posts on this topic, but none of the solutions there have worked. I am a premium user.   I have uninstalled/reinstalled the application.   I have unchecked high quality s...

gnovella16

Roadie

177 Views

1 replies

0 likes

Account
Other
Premium
  • 177 Views
  • 1 replies
  • 0 likes

Premium

I'm meant to have premium but phone bill got cut off I made payment and now Spotify says free still

Casual Listener

I'm meant to have premium but phone bill got cut off I made payment and now Spotify says free still

Zorrainer

Casual Listener

368 Views

2 replies

0 likes

Premium
  • 368 Views
  • 2 replies
  • 0 likes

Reset phone, can't remember my original account info

I had to reset my phone and I hadn't had to sign in to my account since I downloaded originally before I reset my phone. I am a paying customer and need to retrieve my original log in info or cancel the payment for that account. Any solutions

Newbie

I had to reset my phone and I hadn't had to sign in to my account since I downloaded originally before I reset my phone. I am a paying customer and need to retrieve my original log in info or cancel ...

user-removed

Not applicable

337 Views

3 replies

0 likes

Account
  • 337 Views
  • 3 replies
  • 0 likes

Help! Experienced a problem with ordering premium service

Hello, I was trying to buy the spotify premium service special for my mom on her account, but when I tried to order it the first time it said that I had already brought premium. I think it was because I had used the same card to buy the special for m...

Newbie

Hello, I was trying to buy the spotify premium service special for my mom on her account, but when I tried to order it the first time it said that I had already brought premium. I think it was becaus...

gnovella16

Roadie

189 Views

1 replies

0 likes

Account
Premium
  • 189 Views
  • 1 replies
  • 0 likes

Cancelled Sub

Hi, so I was offered a 99cent subscription and when I put in my details it took 9.99 out of my account instead of 99cent. I cancelled immediately but didn't get refunded. There doesn't seem to be any online helping people that work for Spotify that c...

Newbie

Hi, so I was offered a 99cent subscription and when I put in my details it took 9.99 out of my account instead of 99cent. I cancelled immediately but didn't get refunded. There doesn't seem to be any...

gnovella16

Roadie

299 Views

1 replies

0 likes

Subscription
  • 299 Views
  • 1 replies
  • 0 likes

Spotify cadê MEU premium?

Oi gente,No dia 05/12 eu fiz o pagamento via boleto do pacote premium e lá foi acordado um tempo maximo de 3 dias uteis até meu serviço funcionar,mas ate hoje 10/12 nenhuma mensagem me foi enviada para o upgrade do meu serviço, não sei porque a demor...

Newbie

Oi gente, No dia 05/12 eu fiz o pagamento via boleto do pacote premium e lá foi acordado um tempo maximo de 3 dias uteis até meu serviço funcionar,mas ate hoje 10/12 nenhuma mensagem me foi enviada ...

lguimaraesandra

Newbie

242 Views

1 replies

1 likes

Free
  • 242 Views
  • 1 replies
  • 1 likes