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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8748 Views
  • 1 replies
  • 9 likes
  • Security
  • 8748 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478476 Views
  • 979 replies
  • 111 likes
  • Account
  • 478476 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209990 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209990 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120107 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120107 Views
  • 72 replies
  • 12 likes

How do I delete my account?

I've gone through the stupid contact form hundreds of times. I click on account then delete account then it tells me to go to the contact form and message the company to delete clicking on contact form takes me all the way back to the beginning. Thes...

  • Newbie
  • I've gone through the stupid contact form hundreds of times. I click on account then delete account then it tells me to go to the contact form and message the company to delete clicking on contact fo...
  • Ox1
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
  • 204 Views
  • 1 replies
  • 0 likes

Subscription

I was charged for Spotify premium but I am not able to access it. I do not have any other accounts. I was charged $5.40. I would either like a refund or access to premium.

  • Newbie
  • I was charged for Spotify premium but I am not able to access it. I do not have any other accounts. I was charged $5.40. I would either like a refund or access to premium.
  • Ox1
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 142 Views
  • 1 replies
  • 0 likes

Payment method Issues. Unable to upgrade to family plan

I can't change my payment method, and I'm about to cancel my old credit card, but I want to continue with the service. So I need to know what am I supposed to do to be able to change my payment method. I have tried with two different credit cards and...

  • Casual Listener
  • I can't change my payment method, and I'm about to cancel my old credit card, but I want to continue with the service. So I need to know what am I supposed to do to be able to change my payment metho...
  • Ox1
  • Roadie
  • 275 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 275 Views
  • 3 replies
  • 0 likes

Help with account

Hi i just wanted to know if any one can help me out. i have made this account to use with my twitch live streams i do i got the offer on the screen saying get 3 months for 99p then £9.99 a month after that. but when i entered my bank bank details it ...

  • Newbie
  • Hi i just wanted to know if any one can help me out.    i have made this account to use with my twitch live streams i do i got the offer on the screen saying get 3 months for 99p then £9....
  • Ox1
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 144 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium from virgin media

Hi I pay for premium through virgin media for some reason my account is showing free today but payment has went out. I've tried reinstalling the app and also logging in and out which hasn't helped. Can you take a look at what's causing this?

  • Casual Listener
  • Hi I pay for premium through virgin media for some reason my account is showing free today but payment has went out. I've tried reinstalling the app and also logging in and out which hasn't helped. C...
  • Vinny_justme
  • Casual Listener
  • 506 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 506 Views
  • 2 replies
  • 0 likes

Adding members to Family Plan

I have upgraded my Spotify to Premium and added Family Plan. Then I invited my to daugthers to join. When they accepted my invitatioan and switched to Premium they got a message from Spotify that they will be charged the full Premium price (129 NOK) ...

  • Casual Listener
  • I have upgraded my Spotify to Premium and added Family Plan. Then I invited my to daugthers to join. When they accepted my invitatioan and switched to Premium they got a message from Spotify that the...
  • andreetasje
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Impossible to renew my account

I am tryng to renew my account, but it keeps telling me that there are wrong information on the payment screen, won´t go further. Please someone help me.

  • Casual Listener
  • I am tryng to renew my account, but it keeps telling me that there are wrong information on the payment screen, won´t go further. Please someone help me.
  • 12136636636
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • Account
  • 169 Views
  • 2 replies
  • 0 likes

Removing songs

Why did you remove full-time by leland? I loved that song and you took it away from me. EXPLAIN YOURSELF!

  • Visitor
  • Why did you remove full-time by leland? I loved that song and you took it away from me. EXPLAIN YOURSELF!
  • user-removed
  • Not applicable
  • 189 Views
  • 1 replies
  • 0 likes
  • Other
  • 189 Views
  • 1 replies
  • 0 likes

Old fb sunscribed to premium

Hi, I just deactivated my old fb and made a new one. The problem is, the previous fb is the one subscribed to premium. Can I transfer it to my new linked fb account? Thanks

  • Newbie
  • Hi, I just deactivated my old fb and made a new one. The problem is, the previous fb is the one subscribed to premium. Can I transfer it to my new linked fb account? Thanks
  • user-removed
  • Not applicable
  • 358 Views
  • 3 replies
  • 0 likes
  • Premium
  • 358 Views
  • 3 replies
  • 0 likes

Charged for premium after cancelling subscription

Spotify, after canceling my subscription on December 11, I was charged for the premium services on December 12. Today, I tried to re-cancel my subscription and it let me. Please advise. I need the charge to be dropped. Thank you.

  • Newbie
  • Spotify, after canceling my subscription on December 11, I was charged for the premium services on December 12. Today, I tried to re-cancel my subscription and it let me. Please advise. I need the ch...
  • Taylor
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Charged 3 times for premium

I have three 0.99 charges in my kiwibank, and I only bought premium for 1 account

  • Newbie
  • I have three 0.99 charges in my kiwibank, and I only bought premium for 1 account
  • Taylor
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! Being charged after cancelling my premium subscription

Hi, I cancelled my premium subscription last month and this month I was charged again. I don't want the premium subscription anymore!I want a refund and cancellation of my services. Can anyone tell me what I can do to get this done? Thanks.

  • Casual Listener
  • Hi,   I cancelled my premium subscription last month and this month I was charged again.   I don't want the premium subscription anymore! I want a refund and cancellation of my ser...
  • Taylor
  • Community Legend
  • 828 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 828 Views
  • 1 replies
  • 0 likes

Add NUS card to existing Prime. (again)

Ok, so I've done the search. But this keeps coming up: "You need to cancel your current subscription first." Why? The last time I did it I remember just adding the new card number.

  • Newbie
  • Ok, so I've done the search. But this keeps coming up: "You need to cancel your current subscription first."   Why? The last time I did it I remember just adding the new card number.
  • Taylor
  • Community Legend
  • 1120 Views
  • 1 replies
  • 0 likes
  • Account
  • 1120 Views
  • 1 replies
  • 0 likes

I'm paying for a subscription but only have free acces

I'm paying for the monthly subscription. I had to reinstall the app on my phone and now when I log in its asking me to upgrade. I'm not having access to my paid subscription. I've emailed customer service and I've received no response!!!!!!

  • Newbie
  • I'm paying for the monthly subscription. I had to reinstall the app on my phone and now when I log in its asking me to upgrade. I'm not having access to my paid subscription. I've emailed customer ...
  • Eddiec705
  • Newbie
  • 409 Views
  • 2 replies
  • 0 likes
  • Unlimited
  • 409 Views
  • 2 replies
  • 0 likes

Purchased 3 months for 10€ but i only got 1 month

Greetings, I bought a Spotify card to use it for the limited offer (3 months for 10€). After entering the code it says premium is going to expire in january. Help!

  • Newbie
  • Greetings,   I bought a Spotify card to use it for the limited offer (3 months for 10€). After entering the code it says premium is going to expire in january. Help!
  • Ox1
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 171 Views
  • 1 replies
  • 0 likes

Bought an e-card for someone in another country.

I did this last year as well, as it was to the same person. I'm in Norway, she's in New Zealand, and it worked perfectly that time around. But this time around, she was greeted with a message saying the code couldn't be redeemed because we weren't in...

  • Newbie
  • I did this last year as well, as it was to the same person. I'm in Norway, she's in New Zealand, and it worked perfectly that time around. But this time around, she was greeted with a message sayin...
  • dwaynems
  • Casual Listener
  • 423 Views
  • 3 replies
  • 0 likes
  • 423 Views
  • 3 replies
  • 0 likes

Different country gift card

Recently I've moved countries and my girlfriends sent me some spotify vouchers, turns out they dont work over here and she spent alot of money on them...any solutions?

  • Casual Listener
  • Recently I've moved countries and my girlfriends sent me some spotify vouchers, turns out they dont work over here and she spent alot of money on them...any solutions?
  • dwaynems
  • Casual Listener
  • 401 Views
  • 5 replies
  • 0 likes
  • Premium
  • 401 Views
  • 5 replies
  • 0 likes

Solved!! Gift a subscription in Canada

Hi, i am currently in the Czech republic and would like to gift a subscription to my friend from Canada. I wanted to buy the Gift e-card but according to this note "Spotify Premium codes can only be redeemed by recipients in the same country as the c...

  • Casual Listener
  • Hi, i am currently in the Czech republic and would like to gift a subscription to my friend from Canada. I wanted to buy the Gift e-card but according to this note "Spotify Premium codes can only be ...
  • dwaynems
  • Casual Listener
  • 7665 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 7665 Views
  • 3 replies
  • 0 likes

No nus discount

I have had my nus card for a long time and has only now just started making me pay £9.99 instead of £4.99

  • Newbie
  • I have had my nus card for a long time and has only now just started making me pay £9.99 instead of £4.99
  • Nico
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • Other
  • 135 Views
  • 1 replies
  • 0 likes

paypal account

Hi all. I would like to upgrade to premium but is it right that is mandatory to have an paypal account?I dont have one and i dont want to get one. Thanks in advance. Andreas

  • Newbie
  • Hi all.   I would like to upgrade to premium but is it right that is mandatory to have an paypal account? I dont have one and i dont want to get one.   Thanks in advance.   Andr...
  • Ox1
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
  • 144 Views
  • 1 replies
  • 0 likes