Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4999 Views
  • 1 replies
  • 9 likes
  • Security
  • 4999 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468388 Views
  • 977 replies
  • 111 likes
  • Account
  • 468388 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206609 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206609 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 117943 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 117943 Views
  • 72 replies
  • 12 likes

Premium student account, not accessible!

I have reposted this because my last post was listed as solved. It has not been solved and I haven't received a solution.I subscribed to the student premium and my account was charged 4.99. Yet when I log into my account I still don't have any premiu...

  • Casual Listener
  • I have reposted this because my last post was listed as solved. It has not been solved and I haven't received a solution. I subscribed to the student premium and my account was charged 4.99. Yet w...
  • barnesna2
  • Casual Listener
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Problema campaña "Feliz premium"

Buenas! Me ha llegado una oferta de Spotify al email en la que daban tres meses por 0.99€. Como me ha encantando ese precio (no podia ser de otra manera) he ido corriendo al enlace, y alli lo unico que ponen es tres meses por 9.99. He vuelto al email...

  • Casual Listener
  • Buenas! Me ha llegado una oferta de Spotify al email en la que daban tres meses por 0.99€. Como me ha encantando ese precio (no podia ser de otra manera) he ido corriendo al enlace, y alli lo unico...
  • magentox
  • Casual Listener
  • 335 Views
  • 4 replies
  • 0 likes
  • 335 Views
  • 4 replies
  • 0 likes

Help! Experienced a problem with ordering premium service

Hello, I was trying to buy the spotify premium service special for my mom on her account, but when I tried to order it the first time it said that I had already brought premium. I think it was because I had used the same card to buy the special for m...

  • Newbie
  • Hello, I was trying to buy the spotify premium service special for my mom on her account, but when I tried to order it the first time it said that I had already brought premium. I think it was becaus...
  • gnovella16
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 155 Views
  • 1 replies
  • 0 likes

transferring playlists

There is an area in the help that specifically says contact us and we'll transfer playlists for you. This is incorrect. HOW do I transfer playlists now that I am forced to create a new account due to deactivating FB. Shouldnt be this difficuly. The t...

  • Newbie
  • There is an area in the help that specifically says contact us and we'll transfer playlists for you. This is incorrect. HOW do I transfer playlists now that I am forced to create a new account due to...
  • gnovella16
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • Other
  • 166 Views
  • 1 replies
  • 0 likes

Anyone experiencing issues with LOUD COMMERCIALS? file a complaint here...

https://www.fcc.gov/encyclopedia/loud-commercials the only way Spotify will do anything about it is if they are told to

  • Casual Listener
  • https://www.fcc.gov/encyclopedia/loud-commercials   the only way Spotify will do anything about it is if they are told to
  • gnovella16
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 172 Views
  • 1 replies
  • 0 likes

Delete account (mobile)

I'd like to delete my account.

  • Newbie
  • I'd like to delete my account.
  • gnovella16
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 196 Views
  • 1 replies
  • 0 likes

Spotify premium and Sonos

I am thinking about upgrading to Spotify premium, but I cannot find anything about how it can be used on my Sonos system: I have four Sonos zones, does this mean I can run different Spotify playlists simultaneously? And if a Spotify stream is running...

  • Newbie
  • I am thinking about upgrading to Spotify premium, but I cannot find anything about how it can be used on my Sonos system:   I have four Sonos zones, does this mean I can run different Spotify ...
  • gnovella16
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 181 Views
  • 1 replies
  • 0 likes

can't sign in - new password over and over agsin

hi - I am not able to sign into my Spotify account. so I click on forgot password , and I have reset password 3 times, and it accepts none of the new passwords. help.

  • Casual Listener
  • hi - I am not able to sign into my Spotify account. so I click on forgot password , and I have reset password 3 times, and it accepts none of the new passwords. help.
  • gnovella16
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • Login
  • 203 Views
  • 1 replies
  • 0 likes

upgrade to premium failed

Hi I've allredy create an account and I want upgrade spotify to premium on 3 months for 0,99€. 0,99€ has gone from my bank account but I'm still using spotify free. Where is the problem ?

  • Newbie
  • Hi I've allredy create an account and I want upgrade spotify to premium on 3 months for 0,99€. 0,99€ has gone from my bank account but I'm still using spotify free. Where is the problem ? 
  • gnovella16
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
  • 192 Views
  • 1 replies
  • 0 likes

Can't log into my account

Hi someone was over my house and wanted to play music so I logged off of my spotify on my computer and let him log on. We both log on through facebook. But now everytime I log him out and try to log in when i press log on with facebook it automatical...

  • Newbie
  • Hi someone was over my house and wanted to play music so I logged off of my spotify on my computer and let him log on. We both log on through facebook. But now everytime I log him out and try to log ...
  • Nico
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 184 Views
  • 1 replies
  • 0 likes

suscription charged 4 times!-suscripción cobrada 4 veces seguidas! Devolución importe

Spotify have charged the promo suscription 4 times for an order, and the order didn't worked because I had used 0'99 promo long time ago. Besides, Spotify didn't send me any invoice about the suscription. I would like to get the refund of the amount....

  • Casual Listener
  • Spotify have charged the promo suscription 4 times for an order, and the order didn't worked because I had used 0'99 promo long time ago.  Besides, Spotify didn't send me any invoice about the ...
  • gnovella16
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Can't Play the Current Track

Seen the other posts on this topic, but none of the solutions there have worked. I am a premium user. I have uninstalled/reinstalled the application. I have unchecked high quality streaming. I have unchecked hardware acceleration. I have unchecked Lo...

  • Newbie
  • Seen the other posts on this topic, but none of the solutions there have worked. I am a premium user.   I have uninstalled/reinstalled the application.   I have unchecked high quality s...
  • gnovella16
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 140 Views
  • 1 replies
  • 0 likes

All my starred tracks have gone

Hi, all my starred tracks (more than 400) have disappeared. I only updated the list earlier this evening but now the whole thing has gone on both my iPhone 6 and my iPad which are the only devices I used Spotify with. I also added some new albums ton...

  • Newbie
  • Hi, all my starred tracks (more than 400) have disappeared. I only updated the list earlier this evening but now the whole thing has gone on both my iPhone 6 and my iPad which are the only devices I ...
  • gnovella16
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium
  • 146 Views
  • 1 replies
  • 0 likes

Customer services - premium trial

i accidentally purchased a free trial of Spotify premium however there is no option to cancel it and once the free trial is over, I will automatically be charged. I checked the help section and the instructions it gives to cancel a subscription are o...

  • Newbie
  • i accidentally purchased a free trial of Spotify premium however there is no option to cancel it and once the free trial is over, I will automatically be charged. I checked the help section and the i...
  • gnovella16
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Cant access account

Hi,Today I made a new spotify account so I didn't have to go back and delete all my music from 8th grade and so I can start fresh. After I made the account I paid for the premium deal of 3 mnths./$.99. Since then I can't access my account. It says in...

  • Newbie
  • Hi, Today I made a new spotify account so I didn't have to go back and delete all my music from 8th grade and so I can start fresh. After I made the account I paid for the premium deal of 3 mnths./$...
  • gnovella16
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • Login
  • 216 Views
  • 1 replies
  • 0 likes

In the Spirit of the Season!

One of my favorite things about Spotify is the community. I feel like I could help that community grow larger if the Spotify Family plan was the same cost as the iTunes Family Plan.

  • Newbie
  • One of my favorite things about Spotify is the community. I feel like I could help that community grow larger if the Spotify Family plan was the same cost as the iTunes Family Plan.
  • gnovella16
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Subcription payment

I already pay the subcription but my account is still free, When I pay, a message was displayed and it says "the payment could not be performed" but the payment was charged to my card.

  • Newbie
  • I already pay the subcription but my account is still free, When I pay, a message was displayed and it says "the payment could not be performed" but the payment was charged to my card.
  • eshachizz
  • Newbie
  • 227 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 227 Views
  • 1 replies
  • 1 likes

can't log into app

I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells me that it's using my Facebook account info and I n...

  • Newbie
  • I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells ...
  • gnovella16
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
  • 152 Views
  • 1 replies
  • 0 likes

Adding Members to Spotify Family

I converted from an individual premium membership to a family membership. But, when I send an invite to join to my wife, she does not receive the invitation code in her inbox. I checked her junk mail...it's not there. I was able to invite and sign up...

  • Newbie
  • I converted from an individual premium membership to a family membership.  But, when I send an invite to join to my wife, she does not receive the invitation code in her inbox.  I checked h...
  • gnovella16
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Cancelling account with only CC information

Hi there, New to the message board community-- but does anyone know if it's possible to cancel my Spotify Premium account with only my CC information? I don't have access to the origianl email, username, or password. Look forward to hearing from ever...

  • Casual Listener
  • Hi there,   New to the message board community-- but does anyone know if it's possible to cancel my Spotify Premium account with only my CC information? I don't have access to the origianl ema...
  • TTNYC447
  • Casual Listener
  • 190 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 190 Views
  • 2 replies
  • 0 likes