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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76029 Views

28 replies

0 likes

  • 76029 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93619 Views

9 replies

2 likes

Account
Login
  • 93619 Views
  • 9 replies
  • 2 likes

Premium

I'm meant to have premium but phone bill got cut off I made payment and now Spotify says free still

Casual Listener

I'm meant to have premium but phone bill got cut off I made payment and now Spotify says free still

Zorrainer

Casual Listener

398 Views

2 replies

0 likes

Premium
  • 398 Views
  • 2 replies
  • 0 likes

My Premium Account has Vanished, help!

Hi, I'm using an old account to post regarding an issue where my Premium account just vanished. Can someone help?

Visitor

Hi, I'm using an old account to post regarding an issue where my Premium account just vanished.  Can someone help?  

MauriceMV

Spotify Star

668 Views

3 replies

0 likes

Account
Login
Premium
  • 668 Views
  • 3 replies
  • 0 likes

Decreasing the effort for followers to find us

Hello Our company decided to create a Spotify account, however we've found out that we're absolutely not easy to find. Currently we have a free account but we're open for any offers or options to upgrade IF this leads to fewer (or very few) effort fo...

Newbie

Hello   Our company decided to create a Spotify account, however we've found out that we're absolutely not easy to find. Currently we have a free account but we're open for any offers or optio...

sebastiankreuz

Spotify Legend

266 Views

1 replies

0 likes

Account
  • 266 Views
  • 1 replies
  • 0 likes

Paid for premium on two devices with the same credit card

HiSo, yesterday a friend of mine used his credit card to pay for premium service ($9.00MX for three months), so i asked him if i could use his CC to subscribe to premium on my account, i used it but when i was in the last step, a pop up from spotify ...

Casual Listener

Hi So, yesterday a friend of mine used his credit card to pay for premium service ($9.00MX for three months), so i asked him if i could use his CC to subscribe to premium on my account, i used it ...

bumbibjarna

Newbie

1238 Views

5 replies

0 likes

Account
Premium
Subscription
  • 1238 Views
  • 5 replies
  • 0 likes

I get Spotify premium with my.mobile package

Why can't I seem to get the premium subscription to Spotify?? When it's part of my mobile contract

Newbie

Why can't I seem to get the premium subscription to Spotify?? When it's part of my mobile contract

sebastiankreuz

Spotify Legend

301 Views

1 replies

0 likes

Subscription
  • 301 Views
  • 1 replies
  • 0 likes

No me resetea el password

A ver si alguien me puede ayudar.Normalmente entro a mi cuenta premium con mi usurio de Facebook, pero quiero poner mi spoty en el movil de mi mujer para escucharlo desde ahí, pero no quiero instalar facebook.Al ir a la seccion de reestablecer mi con...

Newbie

A ver si alguien me puede ayudar. Normalmente entro a mi cuenta premium con mi usurio de Facebook, pero quiero poner mi spoty en el movil de mi mujer para escucharlo desde ahí, pero no quiero instal...

sebastiankreuz

Spotify Legend

627 Views

1 replies

0 likes

Account
Login
  • 627 Views
  • 1 replies
  • 0 likes

DUDA Promoción México

¿Cuándo quiero contratar la promoción de 3 meses premium por $9, pagando por medio de oxxo, debo de pagar los $9 o los $99 de un mes?Porque a la hora de imprimir el recibo en este dice que debo de pagar $99, pero si quiero la promoción nadamas tengo ...

Newbie

¿Cuándo quiero contratar la promoción de 3 meses premium por $9, pagando por medio de oxxo, debo de pagar los $9 o los $99 de un mes? Porque a la hora de imprimir el recibo en este dice que debo de ...

sebastiankreuz

Spotify Legend

245 Views

1 replies

0 likes

Premium
Subscription
  • 245 Views
  • 1 replies
  • 0 likes

no premium

It has just come to my attention that I have been getting billed for a premium service that does not work on my phone. I have submitted several messages to Spotify about the service not working and finally just stopped using it. I just now reviewed m...

Casual Listener

It has just come to my attention that I have been getting billed for a premium service that does not work on my phone. I have submitted several messages to Spotify about the service not working and f...

1250149968

Casual Listener

645 Views

4 replies

0 likes

Premium
  • 645 Views
  • 4 replies
  • 0 likes

Reconnect to facebook?

I accidently clicked 'disconnect from facebook' on my premium account. When i tried to sign back in it took me to a 'free' account linked to my facebook- but it's a duplicate with no playlists etc. I can't remember my username or password for my orig...

Newbie

I accidently clicked 'disconnect from facebook' on my premium account.   When i tried to sign back in it took me to a 'free' account linked to my facebook- but it's a duplicate with no playlis...

ccbb89091

Newbie

658 Views

1 replies

2 likes

Account
Other
Premium
  • 658 Views
  • 1 replies
  • 2 likes

Solved!! Double-clicking does not play songs anymore, nor does the correct song play.

Since the last update, the 10-15 or so last added songs can't be accessed by double-clicking anymore. Highlight works, but the songs simply wont play. I manage to get around this problem by queueing them, but after a while it gets frustrating. This a...

Regular

Since the last update, the 10-15 or so last added songs can't be accessed by double-clicking anymore. Highlight works, but the songs simply wont play. I manage to get around this problem by queueing ...

skyguy23

Newbie

3108 Views

4 replies

5 likes

Other
  • 3108 Views
  • 4 replies
  • 5 likes

Pago cancelado

Hola! Mi pago no se porque no lo aceptaron pero la tarjeta es de crédito por ende se realizó el pago... Me urge que se restablezca porque ya pague y no me dejan usarlo.

Casual Listener

Hola! Mi pago no se porque no lo aceptaron pero la tarjeta es de crédito por ende se realizó el pago... Me urge que se restablezca porque ya pague y no me dejan usarlo.

driveflanger

Community Legend

322 Views

1 replies

0 likes

Premium
  • 322 Views
  • 1 replies
  • 0 likes

I got premium, also pay for it, but I can not cancel it.

Hello, my name is Alwin comming from the Netherlands, so my problem, A few months ago, I wanted to try Premium, I enjoyed it a lot the last months!but now i realise I dont realy have the money in spare, so i wanted to cancel it.Now i searched and sea...

Casual Listener

Hello,   my name is  Alwin comming from the Netherlands,   so my problem, A few months ago, I wanted to try Premium, I enjoyed it a lot the last months! but now i realise I dont r...

alwaysalwinn

Casual Listener

566 Views

5 replies

0 likes

Premium
Subscription
  • 566 Views
  • 5 replies
  • 0 likes

Student subscription

Hi there, I currently have a spotify premium account but am wanting to chance this to a student premium account where the 50% discount applies. I have just been charged my 9.99 standard premium fee from spotify but am wondering if I change my account...

Casual Listener

Hi there,   I currently have a spotify premium account but am wanting to chance this to a student premium account where the 50% discount applies. I have just been charged my 9.99 standard prem...

bettyfad

Casual Listener

443 Views

3 replies

0 likes

Account
Premium
Subscription
  • 443 Views
  • 3 replies
  • 0 likes

This email already used

Using the address I have had for many years, I received information saying I cannot because the email has already been used. This is my first time on Spotify. .Please help..I M doomed before I start.

Casual Listener

Using the address I have had for many years, I received information saying I cannot because the email has already been used. This is my first time on Spotify. .Please help..I M doomed before I start.

Urge1966

Casual Listener

677 Views

4 replies

0 likes

Account
  • 677 Views
  • 4 replies
  • 0 likes

Ramdomly adding songs to playlist

I am thinking of upgrading to premium but have a question.... I'm listening to a movie soundtrack, only a couple of songs in and Spotify starts playing "suggested songs"... does that go away when I upgrade? Can I then just play a certain soundtrack o...

Newbie

I am thinking of upgrading to premium but have a question.... I'm listening to a movie soundtrack, only a couple of songs in and Spotify starts playing "suggested songs"... does that go away when I u...

sebastiankreuz

Spotify Legend

249 Views

1 replies

0 likes

Subscription
  • 249 Views
  • 1 replies
  • 0 likes

Problem paying w/ paypal

So my problem is that, when I try to pay via paypal, it redirects me n stuff, so I can log in, and everything works well, but when I click on "Agree and pay" in paypal, it just redirects me back to the spotify's purchase panel, and it's like it didn'...

Newbie

So my problem is that, when I try to pay via paypal, it redirects me n stuff, so I can log in, and everything works well, but when I click on "Agree and pay" in paypal, it just redirects me back to t...

KatesHere

Community Legend

430 Views

1 replies

0 likes

Premium
Subscription
  • 430 Views
  • 1 replies
  • 0 likes

Solved!! I can't find the song which my friend can found on his Spotify

Me and my friend are using Spotify premium as well, but quite a lot songs which he can find it on his Spotify and I can't find it on mine, and when he try to share to me on Spotify, the app said the album is not avalible

Casual Listener

Me and my friend are using Spotify premium as well, but quite a lot songs which he can find it on his Spotify and I can't find it on mine, and when he try to share to me on Spotify, the app said the ...

KatesHere

Community Legend

1814 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 1814 Views
  • 3 replies
  • 0 likes

Please Delete my account!!!

Please Delete my account!

Visitor

Please Delete my account!

Pete

Roadie

252 Views

1 replies

0 likes

Account
  • 252 Views
  • 1 replies
  • 0 likes

HELP ASAP

So I got Spotify premium for a month and it's free so it said if I don't cancel the subscription before the 10th which is tomorrow they were going to charge me 100 dollars but I also just purchased this morning a family plan. I didnt get a receipt in...

Newbie

So I got Spotify premium for a month and it's free so it said if I don't cancel the subscription before the 10th which is tomorrow they were going to charge me 100 dollars but I also just purchased t...

Pete

Roadie

383 Views

2 replies

0 likes

Premium
  • 383 Views
  • 2 replies
  • 0 likes

facebook problem - please help!

i linked my spotify with an incorrect facebook account. after realizing this, i disconnected from the account, but now my spotify is still displaying the incorrect name! i have even tried connecting to a new facebook that is actually my own, and it s...

Newbie

i linked my spotify with an incorrect facebook account. after realizing this, i disconnected from the account, but now my spotify is still displaying the incorrect name! i have even tried connecting ...

Pete

Roadie

240 Views

1 replies

0 likes

Account
  • 240 Views
  • 1 replies
  • 0 likes