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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9927 Views
  • 3 replies
  • 9 likes
  • Security
  • 9927 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 494055 Views
  • 981 replies
  • 112 likes
  • Account
  • 494055 Views
  • 981 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214010 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214010 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122704 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122704 Views
  • 72 replies
  • 12 likes

New iphone 6, spotify no longer showing premium

Hi, I have a premium account (and have done for a while) I have a new mobile (iphone 6s) and i installed spotify from the app store. I log in, using my spotify username (not facebook/email etc) and login just fine. The issue is that the account shows...

  • Newbie
  • Hi,   I have a premium account (and have done for a while)   I have a new mobile (iphone 6s) and i installed spotify from the app store.  I log in, using my spotify username (...
  • 197 Views
  • 0 replies
  • 0 likes
  • Account
  • 197 Views
  • 0 replies
  • 0 likes

Double Charge

If I could please get my refund back! They double charged me and has yet to give me the features I signed up for! This is seriously ridiculous....

  • Casual Listener
  • If I could please get my refund back! They double charged me and has yet to give me the features I signed up for! This is seriously ridiculous....
  • sinapetersen
  • Gig Goer
  • 226 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Spotify started charging me £9.99 but I'm still a student

Hello! I am a student and I have been getting the 4.99 subscription but then today it charged me 9.99Maybe my student status has expired (I didnt know I had to renew it and it didnt ask me for renewal) but I wanted to cancel anyway as I barely use Sp...

  • Casual Listener
  • Hello! I am a student and I have been getting the 4.99 subscription but then today it charged me 9.99 Maybe my student status has expired (I didnt know I had to renew it and it didnt ask me for rene...
  • Pricilla
  • Spotify
  • 436 Views
  • 1 replies
  • 0 likes
  • Account
  • 436 Views
  • 1 replies
  • 0 likes

I UNSUBSCRIBED last month and still got charged.

I didn't want to pay the 9.99 for another month of spotify because I don't really have the money for it. Last month I UNSUBSCRIBED and I still got charged this month. I need my money back on my card! ASAP!

  • Newbie
  • I didn't want to pay the 9.99 for another month of spotify because I don't really have the money for it. Last month I UNSUBSCRIBED and I still got charged this month. I need my money back on my card!...
  • Wingsnet
  • Newbie
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
  • 0 likes

Unable to redeem family code. Says the country is incorrect.

Just signed up for a spotify family account. Tried to add a family member and it says the code can't be redeemed because the country is incorrect. Both accounts are set to Australia. How to rectify this? Here is the error message "We couldn't add you...

  • Newbie
  • Just signed up for a spotify family account. Tried to add a family member and it says the code can't be redeemed because the country is incorrect. Both accounts are set to Australia. How to rectify t...
  • 178 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 178 Views
  • 0 replies
  • 0 likes

Daughter banned from facebook

I have my son and my daugther in a family plan, but now my daugther has been kicked out from facebook. She was login in on Spotify with her facebook account. How can she access her Spotify account now?Thank you

  • Newbie
  • I have my son and my daugther in a family plan, but now my daugther has been kicked out from facebook. She was login in on Spotify with her facebook account. How can she access her Spotify account no...
  • 112 Views
  • 0 replies
  • 0 likes
  • Premium
  • 112 Views
  • 0 replies
  • 0 likes

account change country

my husband set up an spotify familie plan, but my account was created in mexico, and know I can´t upgrade my account and also I do not know how to change the country of my account to use the family plan

  • Newbie
  • my husband set up an spotify familie plan, but my account was created in mexico, and know I can´t upgrade my account and also I do not know how to change the country of my account to use the family p...
  • 113 Views
  • 0 replies
  • 0 likes
  • Account
  • 113 Views
  • 0 replies
  • 0 likes

Bot getting Premium to my family member

Hi I just uploaded to Premium with a family package. An email with a code was sent to my wife so she could also be uploaded to Premium. The thing is that I get this annoying message that we are not in the same country, but we are!Besides we could ver...

  • Newbie
  • Hi I just uploaded to Premium with a family package. An email with a code was sent to my wife so she could also be uploaded to Premium. The thing is that I get this annoying message that we are not i...
  • 502 Views
  • 0 replies
  • 0 likes
  • Premium
  • 502 Views
  • 0 replies
  • 0 likes

log in on ipad

I have a spotify account and i usually log in with my facebook. But when using someone else's iPad, I first have to log them out on facebook, then log in myself and after that I can log in on spotify to get in my account. There must be an easier way....

  • Newbie
  • I have a spotify account and i usually log in with my facebook. But when using someone else's iPad, I first have to log them out on facebook, then log in myself and after that I can log in on spotify...
  • 114 Views
  • 0 replies
  • 0 likes
  • Login
  • 114 Views
  • 0 replies
  • 0 likes

Frustrated. Need help.

I'm trying to email you guys because you don't have a phone number I can call but the email that it keeps usingas a way for you guys to reply has been deactivated. So I have no way of getting your replies. Can you guys just answer a simple question w...

  • Newbie
  • I'm trying to email you guys because you don't have a phone number I can call but the email that it keeps usingas a way for you guys to reply has been deactivated. So I have no way of getting your re...
  • KatesHere
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

How to manage account on broken phone

So I have my 3 accounts used up. On my phone. iPod. And tablet. But it's also on my old phone that i recently broke. The screens black so I can't log out or delete the app. Is there any way I can delete the account off my broken phone? Or am I out of...

  • Newbie
  • So I have my 3 accounts used up. On my phone. iPod. And tablet. But it's also on my old phone that i recently broke. The screens black so I can't log out or delete the app. Is there any way I can del...
  • KatesHere
  • Community Legend
  • 1923 Views
  • 1 replies
  • 0 likes
  • Account
  • 1923 Views
  • 1 replies
  • 0 likes

Country combo only shows spain

I moved to Indonesia from Spain, when I try to change my country the selection box only shows Spain.

  • Casual Listener
  • I moved to Indonesia from Spain, when I try to change my country the selection box only shows Spain.
  • 158 Views
  • 0 replies
  • 0 likes
  • Account
  • 158 Views
  • 0 replies
  • 0 likes

Spotify has been paused because your account is being used somewhere else

I have changed my password and clicked "Sign Out Everywhere." I am still getting this notification every 10 minutes. Are there other factors that may cause this notificaiotn to popup? Do some clients not abide by the Force Logout feature? Thanks,J

  • Casual Listener
  • I have changed my password and clicked "Sign Out Everywhere." I am still getting this notification every 10 minutes. Are there other factors that may cause this notificaiotn to popup? Do some cl...
  • user-removed
  • Not applicable
  • 242 Views
  • 3 replies
  • 0 likes
  • Account
  • 242 Views
  • 3 replies
  • 0 likes

Problem changing Credit card

I have been trying to change my Credit card details dor weeks And it directs me to a page that says try again later. Is there a way to fix this? Thank you!

  • Newbie
  • I have been trying to change my Credit card details dor weeks And it directs me to a page that says try again later. Is there a way to fix this? Thank you!
  • rossbates
  • Music Fan
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium
  • 186 Views
  • 1 replies
  • 0 likes

Mal cobro de spotify

Hace tiempo compre la promoción de 3 meses por 9 pesos, yo lo iba a cancelar la próxima semana porque mi periodo acabaría el día 02/12/2015 y resulta que un poco menos de un mes antes ya me quieren cobrar el servicio de el próximo mes, cuando mi peri...

  • Newbie
  • Hace tiempo compre la promoción de 3 meses por 9 pesos, yo lo iba a cancelar la próxima semana porque mi periodo acabaría el día 02/12/2015 y resulta que un poco menos de un mes antes ya me quieren c...
  • 272 Views
  • 0 replies
  • 1 likes
  • Subscription
  • 272 Views
  • 0 replies
  • 1 likes

Discounts for Students or signing for longer periods (eg. 1 year).

I have had spotify for a few months and forgot to use the student discount. how do i do that??

  • Newbie
  • I have had spotify for a few months and forgot to use the student discount. how do i do that??
  • Nico
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
  • 209 Views
  • 1 replies
  • 0 likes

Spotify Student Charging Without Confirming

I tried to get Spotify Student but when the verification that I'm a student didn't go as planned I was still charged the $4.99. Is there somewhere I can re-apply for the discount or something? I don't have access to premium but still charged as if I ...

  • Casual Listener
  • I tried to get Spotify Student but when the verification that I'm a student didn't go as planned I was still charged the $4.99. Is there somewhere I can re-apply for the discount or something? I don'...
  • Dreadlord
  • Community Legend
  • 352 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 352 Views
  • 5 replies
  • 0 likes

Refund

I have seen on my account that there have been 8 payments to Spotify in 4 months, 4 via PayPal and 4 from my account.i would like a refund of £39.95 to my account

  • Newbie
  • I have seen on my account that there have been 8 payments to Spotify in 4 months, 4 via PayPal and 4 from my account. i would like a refund of £39.95 to my account 
  • KatesHere
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
  • 242 Views
  • 1 replies
  • 0 likes

Oferta con movistar, pero me cobran precio normal.

Hola. tengo la oferta de movistar para pagar 6 € mes aprox, sin embargo, me están cobrando en mi tarjeta de credito que alguna vez tuve configurada, 9,99€, ¿como pueden solucionarlo? graciasdavid

  • Regular
  • Hola.   tengo la oferta de movistar para pagar 6 € mes aprox, sin embargo, me están cobrando en mi tarjeta de credito que alguna vez tuve configurada, 9,99€, ¿como pueden solucionarlo?  ...
  • davidprie
  • Regular
  • 397 Views
  • 4 replies
  • 0 likes
  • Account
  • 397 Views
  • 4 replies
  • 0 likes

Wrong Country in my Profile

Hi, Just suscribed to a family plan... The problem is that in my profile the country is USA but I live in Argentina. Therefore can't invite my family to use it. Is there a way to change the country? I am in Argentina, I live in Argentina I have an Ar...

  • Newbie
  • Hi, Just suscribed to a family plan...  The problem is that in my profile the country is USA but I live in Argentina.  Therefore can't invite my family  to use it. Is there a way to ch...
  • MauriceMV
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
  • 153 Views
  • 1 replies
  • 0 likes