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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80598 Views

9 replies

2 likes

Account
Login
  • 80598 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654558 Views

13 replies

4 likes

Account
  • 654558 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735119 Views

18 replies

29 likes

  • 735119 Views
  • 18 replies
  • 29 likes

Deleted facebook, lost spotify

Hello Spotify community. I recently deleted my facebook profile. I never considered the fact that I had created my spotify profile through my facebook account so when I did this I was unable to log into spotify. If I try to reset my password using my...

Newbie

Hello Spotify community. I recently deleted my facebook profile.  I never considered the fact that I had created my spotify profile through my facebook account so when I did this I was unable t...

Peter__

Community Legend

5771 Views

1 replies

0 likes

Account
Premium
Subscription
  • 5771 Views
  • 1 replies
  • 0 likes

Solved!! Most of songs are not available in Turkey

I'm a premium user but most of songs I like to listen are not available in my country. Why such a discrimination? Any chance to add them soon? If not, why should I even bother using Spotify.

Casual Listener

I'm a premium user but most of songs I like to listen are not available in my country. Why such a discrimination? Any chance to add them soon?    If not, why should I even bother using ...

mertaktas

Casual Listener

4827 Views

4 replies

0 likes

Account
Other
  • 4827 Views
  • 4 replies
  • 0 likes

New releases not updating

Hey, I really like the new desing, but since it was applied to me I stopped seing any new things under the New releases tab in Browse. I really like this feature because there are always some new albums I keep forgeting about. I'm not sure that's onl...

Visitor

Hey,   I really like the new desing, but since it was applied to me I stopped seing any new things under the New releases tab in Browse. I really like this feature because there are always s...

Peter__

Community Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Where has my gift card credit gone?

Hi Guys. My gift card credit has dissapeared from my account? I added a £120 gift card about 3 months ago and its suddenly dissapeared from my account? I have contacted support who asked for email addy, DOB etc... but they havent replied since... Any...

Casual Listener

Hi Guys. My gift card credit has dissapeared from my account? I added a £120 gift card about 3 months ago and its suddenly dissapeared from my account? I have contacted support who asked for em...

Adamck

Casual Listener

459 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 459 Views
  • 4 replies
  • 0 likes

Account problems. Please help.

So today I have decided to deactivate my facebook so I did, I realize it deactivated my spotify too, so after a google search I read that I had to unlink my spotify from facebook in the setting so I procceded to do this, after that I tried to log int...

Visitor

So today I have decided to deactivate my facebook so I did, I realize it deactivated my spotify too, so after a google search I read that I had to unlink my spotify from facebook in the setting so I ...

pnc

Community Legend

304 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Help

2 days ago I asked help from Spotify and I am still waiting for any answer from them !!Is that kind of delay usual...?

Visitor

2 days ago I asked help from Spotify and I am still waiting for any answer from them !! Is that kind of delay usual...?

Peter__

Community Legend

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Password not chaging

I try to change my spotify password becuase it is not working and to change the password you need to know your password, Completly redundent.

Newbie

I try to change my spotify password becuase it is not working and to change the password you need to know your password, Completly redundent.

Peter__

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Upgrading to Premium from unlimited

I currently pay for unlimited but I want to get the upgrade to Premium for the deal that's on. Is there anyway of doing this to say pay the extra £5 for the 3 months or will I have to pay the £10?

Casual Listener

I currently pay for unlimited but I want to get the upgrade to Premium for the deal that's on. Is there anyway of doing this to say pay the extra £5 for the 3 months or will I have to pay the £10?

Peter__

Community Legend

248 Views

2 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 248 Views
  • 2 replies
  • 0 likes

Upgrading to Premium

Hi, I saw a spotify deal to upgrade for premium and get two months free. I'm mostly interested in it since 3 months of spotify will cover me for the summer holidays. However i havent used my 30 day trial yet, (I'm on a 7 day one at the moment) so i c...

Newbie

Hi, I saw a spotify deal to upgrade for premium and get two months free. I'm mostly interested in it since 3 months of spotify will cover me for the summer holidays. However i havent used my 30 day t...

Peter__

Community Legend

282 Views

2 replies

0 likes

  • 282 Views
  • 2 replies
  • 0 likes

My account has been deleted

It's like my account has been deleted, now i don't have any followers or following, my playlists have been deleted. Like my account has been reseted or something. But i didn't do anything, any idea of what happened or how i can get all my stuff back?...

Newbie

It's like my account has been deleted, now i don't have any followers or following, my playlists have been deleted. Like my account has been reseted or something. But i didn't do anything, any idea o...

Joe

Community Legend

1445 Views

1 replies

0 likes

  • 1445 Views
  • 1 replies
  • 0 likes

Offline access withdrawn

The Spotify computer app told me today my offline access on my computer has been withdrawn - how do I fix this?

Newbie

The Spotify computer app told me today my offline access on my computer has been withdrawn - how do I fix this?

joannlj

Newbie

443 Views

2 replies

0 likes

Premium
  • 443 Views
  • 2 replies
  • 0 likes

Problem with password

Hey! I need to change my email adress as fast as possible. When i try to change it it says i need to write in my spotify password. Then it comes up that it dosnt match my password. Then i log in with the exactly the same password on my spotify and th...

Regular

Hey! I need to change my email adress as fast as possible. When i try to change it it says i need to write in my spotify password. Then it comes up that it dosnt match my password. Then i log in with...

Peter__

Community Legend

501 Views

8 replies

0 likes

  • 501 Views
  • 8 replies
  • 0 likes

Huge issues

A long time ago spotify introduced the ability to log in with facebook. Now when i first used this feature i was logged into an account with all of my playlists (dating back years) gone. I spent tireless hours rebuilding my collection for a few years...

Casual Listener

A long time ago spotify introduced the ability to log in with facebook. Now when i first used this feature i was logged into an account with all of my playlists (dating back years) gone. I spent tire...

Joe

Community Legend

244 Views

2 replies

0 likes

Account
  • 244 Views
  • 2 replies
  • 0 likes

3-for-1 Spotify Premium Trial doesn't seem to be on my account

Hi there. I have been using the free spotify for a few months now, and when I got an email recently for a "3-for-1 Spotify Premium Trial " I thought I'd sign up for the premium package. However, when I did this, even though I used the username I have...

Newbie

Hi there. I have been using the free spotify for a few months now, and when I got an email recently for a "3-for-1 Spotify Premium Trial " I thought I'd sign up for the premium package. However, wh...

Peter__

Community Legend

319 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Facebook sync problem

Can i sign in with the unique id that i have? beacause i made an account and i synced it with facebook and then i tried to make a new account and it connected to facebook and now when i try to login with facebook it logs into the new account, but is ...

Casual Listener

Can i sign in with the unique id that i have? beacause i made an account and i synced it with facebook and then i tried to make a new account and it connected to facebook and now when i try to login ...

Peter__

Community Legend

456 Views

3 replies

0 likes

  • 456 Views
  • 3 replies
  • 0 likes

Confirmation

I bought a premium present for someone and I Never received the confirmation and of course I have been charged.. I have NO answer from Spotify. What a poor customer service !

Visitor

I bought a premium present for someone and I Never received the confirmation and of course I have been charged.. I have NO answer from Spotify. What a poor customer service !

user-removed

Not applicable

248 Views

3 replies

0 likes

  • 248 Views
  • 3 replies
  • 0 likes

Moving to Iraq

Hi I currently pay for Spotify Premium and live in the US but I'm moving to Iraq in two months. Will Spotify even work for me there?

Newbie

Hi I currently pay for Spotify Premium and live in the US but I'm moving to Iraq in two months. Will Spotify even work for me there? 

MattSuda

Spotify Star

2101 Views

2 replies

0 likes

  • 2101 Views
  • 2 replies
  • 0 likes

6 month free subscription

Good Morning. Last weekend I changed phone companies and was offered a 6 month free subscription with spotify. However this morning I received a notification that my trial ends in a few days.Thanks,Shronda

Regular

Good Morning. Last weekend I changed phone companies and was offered a 6 month free subscription with spotify. However this morning I received a notification that my trial ends in a few days. Tha...

shronda80

Regular

1064 Views

8 replies

0 likes

Subscription
  • 1064 Views
  • 8 replies
  • 0 likes

Wrong Facebook Profile connected to account

Hallo, I have got a serious Problem concerning my Spotify Account. My Account is connected to a wrong facebook profile! I never connected my facebook Profile to my Spotify Account. I just signed in with my account on her ipad once. Everytime she sing...

Newbie

Hallo,   I have got a serious Problem concerning my Spotify Account. My Account is connected to a wrong facebook profile! I never connected my facebook Profile to my Spotify Account. I just ...

Joe

Community Legend

559 Views

2 replies

0 likes

  • 559 Views
  • 2 replies
  • 0 likes