Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • JJLI27
  • Music Fan
  • 304512 Views
  • 869 replies
  • 97 likes
  • Account
  • 304512 Views
  • 869 replies
  • 97 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1139695 Views
  • 119 replies
  • 107 likes
  • Account
  • 1139695 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 80791 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 80791 Views
  • 64 replies
  • 9 likes

Solved!! Account charged wrong on Spotify Premium (more than once)

I usually don't check my Visa, but I did it today and noticed that Spotify is taking way too much from my Visa account.I'm using a monthly spotify subscription but noticed payments of: 05-08-2013 06-08-2013 SPOTIFY SPOTIFY PREMIULONDON - GB4891 08XX ...

  • Regular
  • I usually don't check my Visa, but I did it today and noticed that Spotify is taking way too much from my Visa account. I'm using a monthly spotify subscription but noticed payments of:  05-08...
  • Joe
  • Community Legend
  • 1847 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 1847 Views
  • 6 replies
  • 0 likes

Deactivating facebook account, but want to keep my Spotify Premium account.

I would like to deactivate my Facebook account. The only thing stopping me is the fact that I will not be able to log into my Spotify premium account. Please let me know what I can do to be able to still access my Spotify account without having to go...

  • Newbie
  • I would like to deactivate my Facebook account.  The only thing stopping me is the fact that I will not be able to log into my Spotify premium account.  Please let me know what I can do to ...
  • Joe
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

delete account

Hi I'd like to delete my account before I have to pay. I don't wish to continue using spotify so I want to delete my account but I don't know how to do it please help?

  • Newbie
  • Hi I'd like to delete my account before I have to pay. I don't wish to continue using spotify so I want to delete my account but I don't know how to do it please help?
  • Sam
  • Spotify
  • 162 Views
  • 2 replies
  • 0 likes
  • 162 Views
  • 2 replies
  • 0 likes

Will you delete my account, please?

Since October 27 I contacted Spotify three times and asked to have my account deleted. Nothing happened except auto-replies. Please delete my account. P.S.: Yes, I went the recommended way through the contact form.

  • Visitor
  • Since October 27 I contacted Spotify three times and asked to have my account deleted. Nothing happened except auto-replies. Please delete my account.   P.S.: Yes, I went the recommended way...
  • Sam
  • Spotify
  • 173 Views
  • 2 replies
  • 0 likes
  • Account
  • 173 Views
  • 2 replies
  • 0 likes

Solved!! Logging in with my spotify account

When I try to log in via my spotify account it just keeps saying that my password or account name is incorrect, but it isn't or else I wouldn't be able to log in online. What should I do?

  • Casual Listener
  • When I try to log in via my spotify account it just keeps saying that my password or account name is incorrect, but it isn't or else I wouldn't be able to log in online. What should I do?
  • Joe
  • Community Legend
  • 575 Views
  • 11 replies
  • 0 likes
  • 575 Views
  • 11 replies
  • 0 likes

account compromised Cs doesn't reply.

Hello, I submitted a support ticket to Spotify about 2 weeks ago now. Spotify username: sena123, Case #: 01000183 regarding the fact that my account was compromised, email address and password are both changed For almost 2 weeks I’m paying for a serv...

  • Casual Listener
  • Hello,   I submitted a support ticket to Spotify about 2 weeks ago now. Spotify username: sena123, Case #: 01000183 regarding the fact that my account was compromised, email address and pass...
  • venom157
  • Casual Listener
  • 221 Views
  • 5 replies
  • 0 likes
  • 221 Views
  • 5 replies
  • 0 likes

Gift card not working

I tried activating my spotify gift card i just bought online, but it gives me an error saying the code is invalid

  • Newbie
  • I tried activating my spotify gift card i just bought online, but it gives me an error saying the code is invalid
  • Sam
  • Spotify
  • 204 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! NUS Student Discount

I'm trying to buy this but it keeps saying it's currently unavialbale...... been over 24 hours now....

  • Casual Listener
  • I'm trying to buy this but it keeps saying it's currently unavialbale...... been over 24 hours now....
  • user-removed
  • Not applicable
  • 420 Views
  • 7 replies
  • 0 likes
  • 420 Views
  • 7 replies
  • 0 likes

Unlimited doesnt work

What the **bleep**?, I bought unlimited again about 2 weeks ago, and when i changed my fb password, my unlimited doesnt work, but you have charged the price of unlimited from my bank account? So could you fix this **bleep**ing problem, im pissed off ...

  • Newbie
  • What the **bleep**?, I bought unlimited again about 2 weeks ago, and when i changed my fb password, my unlimited doesnt work, but you have charged the price of unlimited from my bank account? So coul...
  • Adam
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

My account hacked

My Spotify premium account has been hacked and the mail and password has been changed. I can see the new email that they have changed to, and its not mine. Please help, I have contacted your support in diffrent ways but havent got any response from y...

  • Casual Listener
  • My Spotify premium account has been hacked and the mail and password has been changed. I can see the new email that they have changed to, and its not mine.    Please help, I have c...
  • Adam
  • Roadie
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Creating a spotify "music library" with artist and records only

Ofcourse we have playlist, which is a fine selection of once music choice, but too many lists doesn't give the best view, beinig able too search tru your own library as if you go true your classic cd-tower would be great. So, just an option to build ...

  • Newbie
  • Ofcourse we have playlist, which is a fine selection of once music choice, but too many lists doesn't give the best view, beinig able too search tru your own library as if you go true your classic c...
  • Adam
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • Other
  • 182 Views
  • 1 replies
  • 0 likes

Unidays

Hi, I am trying to activate a Unidays voucher on my Spotfiy account, when I went to do this it seemed to log me into an older account (think it might have been associated with my facebook account) So now when I try to redeem the voucher on the spotif...

  • Newbie
  • Hi, I am trying to activate a Unidays voucher on my Spotfiy account, when I went to do this it seemed to log me into an older account (think it might have been associated with my facebook account) So...
  • Adam
  • Roadie
  • 595 Views
  • 1 replies
  • 0 likes
  • Account
  • 595 Views
  • 1 replies
  • 0 likes

Spotify premium fungerar inte

hej, mitt teliaabonnemang gick ut och i och med det så försvann spotifykontot. Har försökte återaktivera det nu i ett par veckor men det går inte. Det står att jag har ett spotify-premium konto men det verkar inte vara aktiverat, verkar vara någon fo...

  • Newbie
  • hej,   mitt teliaabonnemang gick ut och i och med det så försvann spotifykontot. Har försökte återaktivera det nu i ett par veckor men det går inte. Det står att jag har ett spotify-premium ...
  • Adam
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Certain Song not uploading

For some reason only one of the songs I really want to upload to spotify, or you know to locally be uploaded so I can listen on my phone isn't uploading. It is an mp3 and it's a normal song. Please help, I've tried everything.

  • Casual Listener
  • For some reason only one of the songs I really want to upload to spotify, or you know to locally be uploaded so I can listen on my phone isn't uploading. It is an mp3 and it's a normal song. Please h...
  • Adam
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

How do I retrieve a forgotten password

Hi I just got the premium subscription, I made an account for spotify and I must have maDe a small mistake while typing in the password when I set up my account. Your service has nothing for a lost password, and I really need to get my account erased...

  • Newbie
  • Hi I just got the premium subscription, I made an account for spotify and I must have maDe a small mistake while typing in the password when I set up my account. Your service has nothing for a lost p...
  • Adam
  • Roadie
  • 630 Views
  • 1 replies
  • 0 likes
  • 630 Views
  • 1 replies
  • 0 likes

New device not recognising premium account

Hi, i recently removed spotify from a device and installed it on a new one (HTC One phone). unfortunately the app on the new device wont recognise my premium account. Please help - its very frustrating! Thanks

  • Casual Listener
  • Hi, i recently removed spotify from a device and installed it on a new one (HTC One phone). unfortunately the app on the new device wont recognise my premium account. Please help - its very frustrati...
  • Peter__
  • Community Legend
  • 517 Views
  • 4 replies
  • 0 likes
  • 517 Views
  • 4 replies
  • 0 likes

creating an artist page

I am with the Cliburn and we host an international piano competition every 4 years as well as an amatuer competition. All music during the competition is recorded and kept by us/copyrighted to distribute. Is there a way to create a Cliburn spotify pr...

  • Newbie
  • I am with the Cliburn and we host an international piano competition every 4 years as well as an amatuer competition. All music during the competition is recorded and kept by us/copyrighted to distri...
  • Peter__
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

Creating a spotify account?

I am trying to create a Spotify account. I am currently loggin on to Spotify with my FB account but there seems to be a bug with SONOS and a FB account. Now whilst trying to create a spotify account the system tells me it has send me an email with th...

  • Newbie
  • I am trying to create a Spotify account. I am currently loggin on to Spotify with my FB account but there seems to be a bug with SONOS and a FB account. Now whilst trying to create a spotify account ...
  • Peter__
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Says need premium when I have an account

I have recently replaced my I phone and it says I need a premium account when I already have one. No problems until I got the new phone

  • Visitor
  • I have recently replaced my I phone and it says I need a premium account when I already have one. No problems until I got the new phone
  • Joe
  • Community Legend
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes