Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77205 Views

28 replies

0 likes

  • 77205 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95574 Views

9 replies

2 likes

Account
Login
  • 95574 Views
  • 9 replies
  • 2 likes

Music Library Shrunk Dramatically

I noticed today that the Spotify web player no longer used 'Likes' and that I had to star everything instead. That would have been fine if it hadn't deleted all the songs in my playlist that I had liked. My music list that once comprised hundreds of ...

Casual Listener

I noticed today that the Spotify web player no longer used 'Likes' and that I had to star everything instead. That would have been fine if it hadn't deleted all the songs in my playlist tha...

SoulBeaverIsTak

Casual Listener

590 Views

2 replies

0 likes

Premium
  • 590 Views
  • 2 replies
  • 0 likes

Recover account which is linked to Facebook

Hey, I can't log in to my old account which is linked to my facebook account. Since i loged in to a new spotify account with my Facebook account i can't log in to my old spotify account again. Although I discconnected the new account from facebbok. I...

Visitor

Hey,  I can't log in to my old account which is linked to my facebook account.  Since i loged in to a new spotify account with my Facebook account i can't log in to my old spotify accou...

Peter__

Community Legend

4660 Views

6 replies

0 likes

  • 4660 Views
  • 6 replies
  • 0 likes

How do I share my artist profile while keeping the 'follow' option?

Hello! I wish to increase my Spotify followers by sharing my artist profile amongst my fans and followers on Facebook and Twitter. However, the only way I see how is to use the 'right click on name and choose copy HTTP link' option. (Which is gives t...

Visitor

Hello! I wish to increase my Spotify followers by sharing my artist profile amongst my fans and followers on Facebook and Twitter. However, the only way I see how is to use the 'right click on na...

Peter__

Community Legend

3436 Views

3 replies

0 likes

Other
  • 3436 Views
  • 3 replies
  • 0 likes

Don't have email or username NEED HELP

I forgot my username and email for spotify and had to make this account to ask for help. Im a premium user and need to get rid of this **bleep** or else they will be charging me monthly for something I don't even use and don't want to!!! The emails I...

Visitor

I forgot my username and email for spotify and had to make this account to ask for help. Im a premium user and need to get rid of this **bleep** or else they will be charging me monthly for something...

Joe

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Request

Please logout all devices. @gmail.com EDIT: email address removed to protect privacy

Casual Listener

Please logout all devices. <snip>@gmail.com   EDIT: email address removed to protect privacy

Joe

Community Legend

237 Views

1 replies

0 likes

Security
  • 237 Views
  • 1 replies
  • 0 likes

Question about premium service and ads playing?????? Help

Why are commericals and ads playing when I just bought the premium service??? Help

Newbie

Why are commericals and ads playing when I just bought the premium service??? Help

Joe

Community Legend

434 Views

2 replies

0 likes

  • 434 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium Gift

Hello, I purchased (via Paypal) Spotify for my sister for Christmas. She should have received information by email on 12/25 but she hasn't received anything. How can I get this resolved? Thomas

Casual Listener

Hello,   I purchased (via Paypal) Spotify for my sister for Christmas.  She should have received information by email on 12/25 but she hasn't received anything.  How can I get this...

Joe

Community Legend

529 Views

2 replies

0 likes

Account
  • 529 Views
  • 2 replies
  • 0 likes

Had Premium for 3 more month, it disapeared

I asked for help concerning a gif card ( Spotify Case # 01133306 ) Where I asked if it was possible to transfer the card as it was activated on the wrong account,I had no answer, well okay no problem, I just gave my account to my mother. But now I do...

Newbie

I asked for help concerning a gif card ( Spotify Case # 01133306 ) Where I asked if it was possible to transfer the card as it was activated on the wrong account,I had no answer, well okay n...

Joe

Community Legend

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

What does it take to renew Unlimited? Music service great, customer service NOT.

I've spent several hours trying to answer this. Timeouts, crashes, and general lack of information. All Marketing. Look: I want to spend money for what I want. Not all that eye candy. I got a friend a subscription to Unlimited ($4.99/ mo). Great. But...

Casual Listener

I've spent several hours trying to answer this. Timeouts, crashes, and general lack of information. All Marketing. Look: I want to spend money for what I want. Not all that eye candy. I got a friend ...

alavarre1

Casual Listener

522 Views

4 replies

0 likes

Subscription
Unlimited
  • 522 Views
  • 4 replies
  • 0 likes

Permanent Deletion of Account

I would appreciate someone unsubscribing and completely removing my account from spotify. I'm not using it enough to justify spending money on it.

Visitor

I would appreciate someone unsubscribing and completely removing my account from spotify. I'm not using it enough to justify spending money on it.

Peter__

Community Legend

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Unlimitted radio on mobile now has adverts?

Afterthe new update the moile radio has adverts which are super annoying especially since I'm paying to not hear that crap. And I quote from the spotify account page: "Spotify Unlimited means no adverts, EVER"

Regular

Afterthe new update the moile radio has adverts which are super annoying especially since I'm paying to not hear that crap. And I quote from the spotify account page: "Spotify Unlimited means no adve...

Peter__

Community Legend

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium code -s 4 times/day

i just bought a code and i need some help to understand they said SOMETHING like this. if you buy 8 codes you can use the 4 first on the first day and the other 4 the other day. (i just got 1 code to reedem) [This was an example, this would only be i...

Music Fan

i just bought a code and i need some help to understand 🙂   they said SOMETHING like this.    if you buy 8 codes you can use the 4 first on the first day and the other 4 the o...

Peter__

Community Legend

987 Views

3 replies

0 likes

Other
Premium
Subscription
  • 987 Views
  • 3 replies
  • 0 likes

Solved!! 2 Giftcards

Hello Spotify community, I have recently bought 2 giftcards for myself, each card is 10 euro because they didn't have 1 card of 20 euro. I activated both cards and now spotify says I have only 1 month premium. But it should say 2 months. How do I sol...

Newbie

Hello Spotify community,   I have recently bought 2 giftcards for myself, each card is 10 euro because they didn't have 1 card of 20 euro. I activated both cards and now spotify says I hav...

MikeyB

Community Legend

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

Solved!! Multiple accounts

Log me out all devices please thanks

Newbie

Log me out all devices please thanks

Peter__

Community Legend

516 Views

2 replies

0 likes

Account
  • 516 Views
  • 2 replies
  • 0 likes

I created account by mistake and want do delete it

Please help me. I wanted to listen to the music in one website which used Spotify. So I started to create an account, the free one. I even didn't insert my card number because it`s too delicate, I think. Also I haven`t download Spotify. No my account...

Visitor

Please help me. I wanted to listen to the music in one website which used Spotify. So I started to create an account, the free one. I even didn't insert my card number because it`s too deli...

Peter__

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Gift card

I bought a giftcard for three months and it's activated. But when i'm logged in on my account I can't listen to Amy music at all, what's the problem?

Regular

I bought a giftcard for three months and it's activated. But when i'm logged in on my account I can't listen to Amy music at all, what's the problem?

Absolutlinn

Regular

718 Views

8 replies

0 likes

  • 718 Views
  • 8 replies
  • 0 likes

Spotify present card

Hello! I bought gift card worth 20 PLN is electronic shop. I wanna redeem it but, when I write code I see information it's wrong. I wrote it three times but it wasn't work. I hope you can help me

Regular

Hello! I bought gift card worth 20 PLN is electronic shop. I wanna redeem it but, when I write code I see information it's wrong. I wrote it three times but it wasn't work. I hope you can help me

Login1pl

Regular

956 Views

11 replies

0 likes

  • 956 Views
  • 11 replies
  • 0 likes

Solved!! Activated 11 months worth of gift cards, but I only have credit for 9 months.

I received 11 months worth of Spotify for Christmas via gift cards (actually, I received 12 months, but I can't find the 12th month right now...). I redeemed them on Spotify's site, and each time it would confirm "3 months of Premium", "1 month of Pr...

Casual Listener

I received 11 months worth of Spotify for Christmas via gift cards (actually, I received 12 months, but I can't find the 12th month right now...). I redeemed them on Spotify's site, and each time it ...

MikeyB

Community Legend

672 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 672 Views
  • 4 replies
  • 0 likes

Gift Card

Hello! I got a e-mail from Spotify of december. In the mail, they said that i could buy 1 month Spotify Premium and I would get 2 months free. I am not 18, so I bought a gift card of Spotify Premium for 1 month. When I clicked on the link on the e-ma...

Newbie

Hello!  I got a e-mail from Spotify  of december. In the mail, they said that i could buy 1 month Spotify Premium and I would get 2 months free. I am not 18, so I bought a gift card of Sp...

Peter__

Community Legend

653 Views

3 replies

0 likes

  • 653 Views
  • 3 replies
  • 0 likes

Solved!! I've lost all my music and Premium Accont

Hi,My playlists are missing from my phone and from my computer. I e-mailed about this before, and was told to check the community and help sections. I did this and am still not able to rectify the issue. Can someone please help? Also, I am signed up ...

Visitor

Hi, My playlists are missing from my phone and from my computer.  I e-mailed about this before, and was told to check the community and help sections.  I did this and am still not able to ...

Peter__

Community Legend

642 Views

6 replies

0 likes

  • 642 Views
  • 6 replies
  • 0 likes