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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14855 Views

7 replies

11 likes

Security
  • 14855 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554384 Views

991 replies

116 likes

Account
  • 554384 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131226 Views

74 replies

12 likes

Account
Login
Premium
  • 131226 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Adding Picture to Profile

It seems like I should be able to add my picture to the profile but I can't. Is this feature only available if you link it to your facebook? If there's a way to add profile pictures WITHOUT linking to Facebook please let me know. THANKS!!

Casual Listener

It seems like I should be able to add my picture to the profile but I can't.  Is this feature only available if you link it to your facebook?   If there's a way to add profile pictures WI...

Katerina

Spotify Legend

529664 Views

297 replies

151 likes

  • 529664 Views
  • 297 replies
  • 151 likes

cant connect y spotify account with my facebook one

i created an old account with my facebook and now i use an other premium one and i want to connect it to my facebook account but when i try to do that it says that an other account is connected. tried to login to the non-premium acc to unlink it but ...

Casual Listener

i created an old account with my facebook and now i use an other premium one and i want to connect it to my facebook account but when i try to do that it says that an other account is connected.&nbsp...

Keanu_C

Community Legend

1730 Views

4 replies

0 likes

Account
  • 1730 Views
  • 4 replies
  • 0 likes

Spotify Connect not working anymore

PlanPremiumCountryFranceDeviceOnePlus 3, HP laptopOperating SystemAndroid, Windows My Question or IssueHello,Since yesterday, I have a problem with spotify connect.I can't connect to phone with desktop app (not microsoft store) and using device as re...

Casual Listener

Plan Premium Country France Device OnePlus 3, HP laptop Operating System Android, Windows   My Question or Issue Hello, Since yesterday, I have a problem with spotify connect. I can'...

Keanu_C

Community Legend

1660 Views

3 replies

0 likes

Account
  • 1660 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists not displaying

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello When I was listening to Spotify a couple of days ago it suddenly logged me out (I didn'...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello ...

k88k

Regular

3033 Views

10 replies

0 likes

Account
  • 3033 Views
  • 10 replies
  • 0 likes

Cannot play this Scarlet album from Code Red

Hi, Can anyone play any song from this album? https://open.spotify.com/album/3LMZLiykYCAuF96tM1slgLI cannot open from web, it only play 30 seconds each song. Why i cannot play it?

Casual Listener

Hi,   Can anyone play any song from this album? https://open.spotify.com/album/3LMZLiykYCAuF96tM1slgL I cannot    open from web, it only play 30 seconds each song. Why i cann...

NajNaor

Gig Goer

1504 Views

4 replies

0 likes

Account
Premium
  • 1504 Views
  • 4 replies
  • 0 likes

Changing from the UK to Canada

I've moved from the UK to Canada and I'd to change it so that I pay in Canadian Dollars at the Candian rate, without losing my playlists etc Is there any way this can be done? Thanks! PlanPremiumCountryUnited Kingdom Deviceiphone 6sPlusOperating Syst...

Newbie

I've moved from the UK to Canada and I'd to change it so that I pay in Canadian Dollars at the Candian rate, without losing my playlists etc   Is there any way this can be done?   Thank...

Billy-J

Spotify Star

771 Views

1 replies

0 likes

Account
  • 771 Views
  • 1 replies
  • 0 likes

Email verification

PlanPremiumCountryPhilippinesDeviceSonyQuestions and IssuesHi, I just wanted to ask where to verify my email. I can't find it in my Gmail account and I also don't know where to find it in my Spotify account. Help!

Casual Listener

Plan Premium Country Philippines Device Sony Questions and Issues Hi,  I just wanted to ask where to verify my email. I can't find it in my Gmail account and I also don't know where to fi...

Billy-J

Spotify Star

1043 Views

3 replies

0 likes

Other
  • 1043 Views
  • 3 replies
  • 0 likes

Solved!! username

so I had just deleted my old account and started a new one when it asked for a username I gave it paintingsoap787, and it had some trouble at first but it got through. but when I looked at my user name it apparently didn't go through and it became a ...

Visitor

so I had just deleted my old account and started a new one when it asked for a username I gave it paintingsoap787, and it had some trouble at first but it got through. but when I looked at my user na...

Luan

Spotify Star

1062 Views

1 replies

0 likes

Account
  • 1062 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant skip songs with car controls via bluetooth.

Hello I can skip songs fine directly through for the spoify app, but when I set the app up to my car via bluetooth, I cant skip songs using the my car controls which works for cds, changing radio station ect... any help is this an issue with the app?...

Casual Listener

Hello I can skip songs fine directly through for the spoify app, but when I set the app up to my car via bluetooth, I cant skip songs using the my car controls which works for cds, changing radio sta...

Peter

Spotify Legend

14804 Views

3 replies

1 likes

Account
Other
Subscription
  • 14804 Views
  • 3 replies
  • 1 likes

Hijacked account

Plan PremiumCountry SwedenDevice (iPhone 8Operating System (iOS 10 My Question or IssueMy account has been hijacked by two sources. I have followed the suggestion from Spotify to log out stillhaving the problem. I then changes my passwords twice stil...

Visitor

Plan Premium Country Sweden Device (iPhone 8 Operating System (iOS 10   My Question or Issue My account has been hijacked by two sources. I have followed the suggestion from...

Keanu_C

Community Legend

1518 Views

1 replies

0 likes

Account
  • 1518 Views
  • 1 replies
  • 0 likes

Superuser Contribution See who follows my playlist?

I recently saw my playlist has 29 followers. Just curious and wanted to see who are following it. Is that an available option?I remember few years ago when I used to get a notification when someone would follow me or my playlist.

Newbie

I recently saw my playlist has 29 followers. Just curious and wanted to see who are following it. Is that an available option? I remember few years ago when I used to get a notification when someone...

Daisy

Spotify Legend

749288 Views

46 replies

349 likes

Account
Subscription
  • 749288 Views
  • 46 replies
  • 349 likes

Superuser Contribution Family plan and Google Home cannot play in multiple devices at same time

Hi all,we do have a family subscription and at the same time a google home speaker with multiple accounts there. We connected our accounts to google home and assigned our different Spotify usernames to the accounts so we can all use it for music as w...

Newbie

Hi all, we do have a family subscription and at the same time a google home speaker with  multiple accounts there. We connected our accounts to google home and assigned our different Spotify ...

Daisy

Spotify Legend

88407 Views

11 replies

106 likes

Account
Other
Subscription
  • 88407 Views
  • 11 replies
  • 106 likes

User name

I downloaded the spotify mobile application And logged in to my account from the button that came to my email. My password was the same as the name that appears so I want to change my user name.PlanPremiumCountryTurkey Device(iPhone 7)Operating Syste...

Newbie

 I downloaded the spotify mobile application And logged in to my account from the button that came to my email. My password was the same as the name that appears so I want to change my user name...

NajNaor

Gig Goer

1845 Views

3 replies

0 likes

Account
  • 1845 Views
  • 3 replies
  • 0 likes

Account dropped off the face of the earth

I've come here because I cant find anywhere to just email spotify and to actually fill in a form I have to login to my account which I cant currently do but I've had to create a new account anyway to post here because I have trouble logging in which ...

Newbie

I've come here because I cant find anywhere to just email spotify and to actually fill in a form I have to login to my account which I cant currently do but I've had to create a new account anyway to...

NajNaor

Gig Goer

575 Views

2 replies

0 likes

Account
Login
Other
Premium
  • 575 Views
  • 2 replies
  • 0 likes

Superuser Contribution logged out on everything

had to create a whole sperarate account just to get help but heres the issueup until yesterday everything was working fine. when i woke up the next day i had been logged out of spotify not only on my phone but ps4 and desktop as well. when i tried to...

Casual Listener

had to create a whole sperarate account just to get help but heres the issue up until yesterday everything was working fine. when i woke up the next day i had been logged out of spotify not only on ...

NajNaor

Gig Goer

1451 Views

4 replies

2 likes

Account
  • 1451 Views
  • 4 replies
  • 2 likes

Superuser Contribution WHY CANT I CLOSE MY ACCOUNT

I have tried several times to close my account but I do not recieve the email to verify wanting to close. I have had other issues with this email address which is why I want to close my account and start fresh. There has to be another way to close th...

Casual Listener

I have tried several times to close my account but I do not recieve the email to verify wanting to close. I have had other issues with this email address which is why I want to close my account and s...

NajNaor

Gig Goer

7037 Views

10 replies

0 likes

  • 7037 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Hacked Premium account

PlanPremiumCountryBrazil DeviceMacBook Pro (mid 2014), Android Motorola G7 Plus My Question or IssueI was noticing weird changes to my playlists and liked tracks, so I went to my account to check it out and boom. My e-mail and password have been chan...

Casual Listener

Plan Premium Country Brazil   Device MacBook Pro (mid 2014), Android Motorola G7 Plus   My Question or Issue I was noticing weird changes to my playlists and liked tracks, so I wen...

NajNaor

Gig Goer

3318 Views

5 replies

0 likes

Account
Login
Premium
Security
  • 3318 Views
  • 5 replies
  • 0 likes

HELP WITH ACCOUNT, RESET LINK WON'T SEND.

Hello, I'm having trouble logging into my ACTUAL account. It keeps saying that the password is wrong when it shouldn't be and on top of that the password reset isn't working because none of the emails have sent and I've been checking every folder in ...

Visitor

Hello, I'm having trouble logging into my ACTUAL account. It keeps saying that the password is wrong when it shouldn't be  and on top of that the password reset isn't working because none of the...

NajNaor

Gig Goer

1581 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 1581 Views
  • 1 replies
  • 0 likes

Solved!! Disconnecting Facebook without loosing history

Like many people, I'm trying to limit FB influence on my other accounts. After reading this post I decided to try and what do you know - it worked! I reset the password using my FB email and I could enter a new password. Logged in using email and pas...

Regular

Like many people, I'm trying to limit FB influence on my other accounts.  After reading this post I decided to try and what do you know - it worked! I reset the password using my FB email and I...

Luan

Spotify Star

824 Views

3 replies

0 likes

Account
Login
  • 824 Views
  • 3 replies
  • 0 likes

Superuser Contribution

hello my trond erik elton i live in norway can you place reset my spotify premium accuont my email adress is can you help me with a account wen will gedit a premium account on spotify. can`t my self place not for a gedit premuim account on spotify ...

Newbie

hello my trond erik elton i live in norway <removed sensitive info> can you place reset my spotify premium accuont  my email adress is <removed sensitive info> can you help me with...

Daisy

Spotify Legend

934 Views

1 replies

0 likes

  • 934 Views
  • 1 replies
  • 0 likes