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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 178004 Views
  • 190 replies
  • 13 likes
  • Account
    Free
  • 178004 Views
  • 190 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11596 Views
  • 6 replies
  • 11 likes
  • Security
  • 11596 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517453 Views
  • 986 replies
  • 113 likes
  • Account
  • 517453 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126291 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126291 Views
  • 74 replies
  • 12 likes

Two different usernames on iPhone app and PC - BOTH are signed in with the same Facebook account

I searched in vain and couldn't find that someone had already asked this ... I am signed into Spotify on my PC and my iPhone -- using the SAME Facebook account -- yet I have a different user name on my PC and on my phone. I had no clue until I paid f...

  • Newbie
  • I searched in vain and couldn't find that someone had already asked this ...    I am signed into Spotify on my PC and my iPhone -- using the SAME Facebook account -- yet I have a differen...
  • OneByBoo
  • Roadie
  • 678 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 678 Views
  • 1 replies
  • 0 likes

Logged into an old account

Hii have a premium plan. I noticed some strange activity on my acct (songs played I didn’t recognize) so I changed my passwords and logged out everywhere. When I logged back in, the password wasn’t working so I logged in using Facebook. It took me to...

  • Newbie
  • Hi i have a premium plan. I noticed some strange activity on my acct (songs played I didn’t recognize) so I changed my passwords and logged out everywhere. When I logged back in, the password wasn’t...
  • OneByBoo
  • Roadie
  • 1069 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1069 Views
  • 1 replies
  • 0 likes

Double payment via Paypal and Klarna.

I ordered Premium.Paypal took the payment from my Bankaccount. Tha is ok.But Klarna send me a billing also about 0,99€ for getting Spotify Premium.Why? I dont like Karna and so I chose Paypal. How do they know about my order?

  • Casual Listener
  • I ordered Premium. Paypal took the payment from my Bankaccount. Tha is ok. But Klarna send me a billing also about 0,99€ for getting Spotify Premium. Why? I dont like Karna and so I chose Paypal. ...
  • OneByBoo
  • Roadie
  • 763 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 763 Views
  • 1 replies
  • 0 likes

Does saved albums count towards song limit?

İ wonder if with the new update the songs of a saved album count toward song limit? because when i saved an entire album earlier today songs from that album did not show up on my liked songs.

  • Newbie
  •   İ wonder if with the new update the songs of a saved album count toward song limit? because when i saved an entire album earlier today songs from that album did not show up on my liked songs.
  • awd123
  • Newbie
  • 768 Views
  • 1 replies
  • 0 likes
  • Account
  • 768 Views
  • 1 replies
  • 0 likes

Account Can't be Accessed

Plan: FreeCountry: Canada DevicePC, Tv Listening My Question or IssueHey Community, I'm struggling because it looks as though my father changed his account when trying to assist his cousin set up his account. My father's e-mail (*snip*) is now no lon...

  • Newbie
  •   Plan: Free Country: Canada   Device PC, Tv Listening   My Question or Issue Hey Community,  I'm struggling because it looks as though my father changed his account when...
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • Account
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting to Facebook and it not changing to full name + disconnecting

---AT&TPremiumUSA---iPhone 8+ on iOS 12.4Macbook Air on Mojave---I've recently been having problems with connecting my Facebook to my account to cover up my username. I have connected it from both devices and when I refresh the application my Faceboo...

  • Casual Listener
  • --- AT&T Premium USA --- iPhone 8+ on iOS 12.4 Macbook Air on Mojave --- I've recently been having problems with connecting my Facebook to my account to cover up my username. I have conne...
  • Peter
  • Spotify Legend
  • 404 Views
  • 2 replies
  • 0 likes
  • Other
  • 404 Views
  • 2 replies
  • 0 likes

Superuser Contribution PLAN de 3 MESES POR 0.99

PlanFree/PremiumCountryGuatemalaDevicePC, SAMSUNG GALAXY A30 64GBOperating System(iOS 10, Android PIE, Windows 10,etc.) My Question or IssueSoy de Guatemala tengo un problema al canjear una oferta de 0.99 por 3 meses de premium hace 1 semana compre e...

  • Newbie
  • Plan Free/Premium Country Guatemala Device PC, SAMSUNG GALAXY A30 64GB Operating System (iOS 10, Android PIE, Windows 10,etc.)   My Question or Issue Soy de Guatemala tengo un problema...
  • Peter
  • Spotify Legend
  • 2691 Views
  • 1 replies
  • 0 likes
  • Free
    Subscription
  • 2691 Views
  • 1 replies
  • 0 likes

Haven't gotten confirmation email

I haven't received my confirmation email. Another post suggested logging in with my username instead of email, and it worked for that person, but I still haven't received mine yet. Apparently, I have reached the "maximum number of times" I can resend...

  • Casual Listener
  • I haven't received my confirmation email. Another post suggested logging in with my username instead of email, and it worked for that person, but I still haven't received mine yet. Apparently, I have...
  • Billy-J
  • Spotify Star
  • 658 Views
  • 1 replies
  • 0 likes
  • Account
  • 658 Views
  • 1 replies
  • 0 likes

Solved!! Problems with subscription

Hello, how are you, I have problems with the subscription, before being part of a family group I used Spotify free without problems with a little advertising, as it usually is. Little by little I made my lists, all the songs were played without probl...

  • Regular
  • Hello, how are you, I have problems with the subscription, before being part of a family group I used Spotify free without problems with a little advertising, as it usually is. Little by little I mad...
  • Billy-J
  • Spotify Star
  • 1313 Views
  • 10 replies
  • 0 likes
  • Free
    Premium
  • 1313 Views
  • 10 replies
  • 0 likes

All songs from an artist downloading and playing despite being 'unliked'

This is a general problem that occurs on all platforms and (I assume) on all licenses. With the new ui update, alongside making the recently played section relegated to a small section on the home screen, someone had the bright idea to make every sin...

  • Casual Listener
  • This is a general problem that occurs on all platforms and (I assume) on all licenses.   With the new ui update, alongside making the recently played section relegated to a small section on th...
  • awkwardpickle
  • Casual Listener
  • 1265 Views
  • 1 replies
  • 0 likes
  • Account
  • 1265 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution premium account

I would like to have a premium account to avoid commerials!!!! but at moment i can't afford it at this point in time !!! so i guess my question is when i can afford the premium memebrship account to avoid the commericals will i be able to reapply or ...

  • Visitor
  • I would like to have a premium account to avoid commerials!!!! but at moment i can't afford it at this point in time !!! so i guess my question is when i can afford the premium memebrship account to ...
  • Katerina
  • Spotify Legend
  • 1717 Views
  • 7 replies
  • 0 likes
  • Premium
  • 1717 Views
  • 7 replies
  • 0 likes

Premium not playing the musics from the playlist

PlanPremiumCountryHungaryDeviceiPhone 8 My Question or Issue I am a premium user and since I upgrade spotfy I don’t listen to the musics from my playlist. It always plays random musics that are not in my playlist. I want to listen only the musics tha...

  • Newbie
  •   Plan Premium Country Hungary Device iPhone 8   My Question or Issue   I am a premium user and since I upgrade spotfy I don’t listen to the musics from my playlist. It alway...
  • Billy-J
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Premium
  • 375 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wrong content playlist

Hi all, I'm facing the problem where I am following a playlist which is curated by Spotify and shows different songs when I'm logged in. I suspect that the songs that are shown are from a different playlist. However, I do not know from which exact pl...

  • Casual Listener
  • Hi all,   I'm facing the problem where I am following a playlist which is curated by Spotify and shows different songs when I'm logged in.   I suspect that the songs that are shown are ...
  • Katerina
  • Spotify Legend
  • 859 Views
  • 5 replies
  • 0 likes
  • Other
  • 859 Views
  • 5 replies
  • 0 likes

Solved!! Transfer ALL account info, friends etc.

Hello there, I am a family premium owner/admin. IRL, I moved hence my address is changed. After looking around a bit, I see that I should create a new account to actually change my address. """ If you moved, entered the wrong address or incorrect inf...

  • Casual Listener
  • Hello there,   I am a family premium owner/admin. IRL, I moved hence my address is changed. After looking around a bit, I see that I should create a new account to actually change my address. ...
  • Lafexlos
  • Casual Listener
  • 709 Views
  • 2 replies
  • 0 likes
  • Account
  • 709 Views
  • 2 replies
  • 0 likes

Account is just gone?

PlanFree/PremiumCountryGermany Device Samsung Galaxy 9 and Desktop, windows 10 My Question or IssueToday i just got logged out from my account on mobile and on desktop. When i tried to connect with my username it logged me in for a second but the app...

  • Visitor
  •   Plan Free/Premium Country Germany   Device  Samsung Galaxy 9 and Desktop, windows 10   My Question or Issue Today i just got logged out from my account on mobile...
  • OneByBoo
  • Roadie
  • 493 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 493 Views
  • 1 replies
  • 0 likes

Cant find email

PlanPremiumCountryUSA DeviceMoto E4 PlusOperating SystemAndroid My Question or IssueI can not find the email associated with a premium accountHere is the account ID if that helps

  • Newbie
  •   Plan Premium Country USA  Device Moto E4 Plus Operating System Android   My Question or Issue I can not find the email associated with a premium account Here is the accou...
  • Billy-J
  • Spotify Star
  • 439 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 439 Views
  • 1 replies
  • 0 likes

Spotify accounts hacked

Spotify has some serious security issues. My little brothers account got hacked last week, and now mine got hacked a few days ago. We don't even live together. I know how to logout all accounts etc. but that does not do anything when they keep coming...

  • Regular
  • Spotify has some serious security issues.   My little brothers account got hacked last week, and now mine got hacked a few days ago. We don't even live together.   I know how to logout ...
  • Billy-J
  • Spotify Star
  • 508 Views
  • 3 replies
  • 0 likes
  • Account
  • 508 Views
  • 3 replies
  • 0 likes

How can I change my user name 22gxbcc3rnblgtmwta3elvqbxq?

PlanFree/PremiumCountry Brasil DeviceMotorola OneOperating SystemAndroid One My Question or IssueI deleted my facebook, so I almost lost my account here, you helped me to put in my e-mail, but my username now is 22gxbcc3rnblgtmwta3elvqbxq and I can't...

  • Newbie
  • Plan Free/Premium Country  Brasil   Device Motorola One Operating System Android One   My Question or Issue I deleted my facebook, so I almost lost my account here, you...
  • A_Musicophile
  • Community Legend
  • 444 Views
  • 2 replies
  • 0 likes
  • Account
  • 444 Views
  • 2 replies
  • 0 likes

I think my account is hacked.

PlanPremiumCountryNetherlandsDeviceSony experiaOperating SystemWindows 10 My Question or IssueI want to know if it is possible to see where everybody is logged in. Because i have chanced my password for like 5 times today but there is someone or some...

  • Casual Listener
  • Plan Premium Country Netherlands Device Sony experia Operating System Windows 10   My Question or Issue I want to know if it is possible to see where everybody is logged in. Because i ...
  • mackhax0r
  • Casual Listener
  • 1780 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Security
  • 1780 Views
  • 7 replies
  • 0 likes

Superuser Contribution Facebook link not changing display name

I created my account without Facebook. Later I wanted to link to my FB account. All went well, I was able to add friends etc. Had read that it can take a couple of days for the name and picture to flow over to the account. Well its been about a week,...

  • Regular
  • I created my account without Facebook. Later I wanted to link to my FB account. All went well, I was able to add friends etc. Had read that it can take a couple of days for the name and picture to fl...
  • Peter
  • Spotify Legend
  • 2060 Views
  • 7 replies
  • 0 likes
  • Account
  • 2060 Views
  • 7 replies
  • 0 likes