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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397981 Views
  • 947 replies
  • 107 likes
  • Account
  • 397981 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171164 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171164 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99012 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99012 Views
  • 68 replies
  • 10 likes

My profile name was changed

When we linked my spotify account to my husband's playstation account, he is now listed as the main user on my spotify account even though the username and log in information is all mine. Why did this happen? How can i change it back to my name in my...

  • Casual Listener
  • When we linked my spotify account to my husband's playstation account, he is now listed as the main user on my spotify account even though the username and log in information is all mine.  Why d...
  • enodonnell29
  • Casual Listener
  • 471 Views
  • 4 replies
  • 0 likes
  • 471 Views
  • 4 replies
  • 0 likes

Changing countries

Hi, I've recently moved to UK but my card is from Romania, so i can't use my app offline cause they don't match. How can i change the country so it'll match my card?

  • Newbie
  • Hi,  I've recently moved to UK but my card is from Romania, so i can't use my app offline cause they don't match. How can i change the country so it'll match my card? 
  • kirra_811
  • Newbie
  • 394 Views
  • 2 replies
  • 0 likes
  • 394 Views
  • 2 replies
  • 0 likes

Can't link facebook to spotify

I had my facebook account signed into spotify however I made a normal account (this one) to use with spotify premium which I now have and then was unable to link my facebook account to it so I went to the apps settings in facebook and removed spotify...

  • Casual Listener
  • I had my facebook account signed into spotify however I made a normal account (this one) to use with spotify premium which I now have and then was unable to link my facebook account to it so I went t...
  • BDemontis
  • Casual Listener
  • 611 Views
  • 2 replies
  • 0 likes
  • 611 Views
  • 2 replies
  • 0 likes

Quisiera saber si puedo cancelar el plan o recuperar mi cuenta robada

Hola, hoy por la mañana sufri un robo en el cual me quitaron el celular en el cual tenia mi cuenta de spotify premium , me darian una solucion para poder recuperarla ? porque no me acuerdo el mail ya que lo tenia abierto en ese celular recuerdo que m...

  • Newbie
  • Hola, hoy por la mañana sufri un robo en el cual me quitaron el celular en el cual tenia mi cuenta de spotify premium , me darian una solucion para poder recuperarla ? porque no me acuerdo el mail ya...
  • DZSantiago
  • Music Fan
  • 2568 Views
  • 1 replies
  • 0 likes
  • 2568 Views
  • 1 replies
  • 0 likes

My Username

Hello! My Spotify account is hacked last week. I am reset password but again hacked again. I need change username. Please help me. I want to username 'sinandurkuttt'. Sorry for bad English

  • Newbie
  • Hello! My Spotify account is hacked last week. I am reset password but again hacked again. I need change username. Please help me. I want to username 'sinandurkuttt'.   Sorry for bad English �...
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! LAST FM NOT SCROBBLING

Can someone help me? Since yesterday my Spotify didn't make scroobles on Last FM. Alguém pode me ajudar? Desde ontem meu Spotify não faz scroobles na Last FM.

  • Regular
  • Can someone help me? Since yesterday my Spotify didn't make scroobles on Last FM.    Alguém pode me ajudar? Desde ontem meu Spotify não faz scroobles na Last FM.
  • Dankel84
  • Casual Listener
  • 8759 Views
  • 4 replies
  • 1 likes
  • 8759 Views
  • 4 replies
  • 1 likes

My Playlist songs have been deleted

Hi Id really like some hep advice, today ive found some of my playlists are empty for example I have a Beastie Boy playlist and all the songs have been removed, can anyone advice on how to recover them, some of my other play list are ok ThanksJ

  • Casual Listener
  • Hi    Id really like some hep advice, today ive found some of my playlists are empty for example I have a Beastie Boy playlist and all the songs have been removed, can anyone advice ...
  • exiorat64s
  • Newbie
  • 1354 Views
  • 6 replies
  • 0 likes
  • 1354 Views
  • 6 replies
  • 0 likes

Logging out all devices diesn't work

I loged into my account on my friends Playstation. I loged out all devices. It only loges out on my phone, computer and browser but not on his Playstation. Am I missing something?

  • Newbie
  • I loged into my account on my friends Playstation. I loged out all devices. It only loges out on my phone, computer and browser but not on his Playstation. Am I missing something?
  • user-removed
  • Not applicable
  • 474 Views
  • 1 replies
  • 0 likes
  • Account
  • 474 Views
  • 1 replies
  • 0 likes

I need to know

How to i talk to them i really need to they have taken twice every month since the year have started and i want my fokking money!!!

  • Newbie
  • How to i talk to them i really need to they have taken twice every month since the year have started and i want my fokking money!!!
  • user-removed
  • Not applicable
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't log me in

The other day I was having problems with Spotify telling me I was offline. After being 100% sure I was online, I uninstalled it and re-installed. Now, whenever I put in my login information it goes grey and just sits there. I can still click settings...

  • Newbie
  • The other day I was having problems with Spotify telling me I was offline. After being 100% sure I was online, I uninstalled it and re-installed. Now, whenever I put in my login information it goes g...
  • user-removed
  • Not applicable
  • 561 Views
  • 3 replies
  • 0 likes
  • 561 Views
  • 3 replies
  • 0 likes

Superuser Contribution Need to change my adress

My family wanted to start a family plan, but turns out I didn't have the same adress as them. I was wondering if I could change my adress, or at least, delete my account and use my old email adress for my new account.Thanks for the help!!-Daniel

  • Visitor
  • My family wanted to start a family plan, but turns out I didn't have the same adress as them.  I was wondering if I could change my adress, or at least, delete my account and use my old email ad...
  • Alfredo
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem logging in to premium

I have a premium account that i pay monthly and a free account that i had before i got the premium. Spotify kicked me out of my premium account with all my Playlists. And i am able to only log into my free account. What am i supposed to do to solve t...

  • Newbie
  • I have a premium account that i pay monthly and a free account that i had before i got the premium. Spotify kicked me out of my premium account with all my Playlists. And i am able to only log into m...
  • Alfredo
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta universitaria

Fiz o cadastro na conta universitária e enviei o documento, só nao recebi nenhum e-mail nem confirmação e nao acho nada na minha conta q fale sobre isso... gostaria de saber se eh normal?

  • Newbie
  • Fiz o cadastro na conta universitária e enviei o documento, só nao recebi nenhum e-mail nem confirmação e nao acho nada na minha conta q fale sobre isso... gostaria de saber se eh normal?
  • Alfredo
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant cancel my Facebook log-in account

So I have a new account on Spotify and I want to cancel my Facebook log-in accoount but then it says that it sent a confirmation before they deactivate my account to one of my old gmail accounts which I can't log-in now since I forgot the password be...

  • Newbie
  • So I have a new account on Spotify and I want to cancel my Facebook log-in accoount but then it says that it sent a confirmation before they deactivate my account to one of my old gmail accounts whic...
  • Alfredo
  • Roadie
  • 485 Views
  • 1 replies
  • 0 likes
  • Account
  • 485 Views
  • 1 replies
  • 0 likes

MY PREMIUM IS SUSPENDED

Hello everyone, today when I open the app of Spotify, I saw a screen that said "Premium Suspended" even if I paid, about a month ago, the annual subscription. Can you help me?

  • Newbie
  • Hello everyone, today when I open the app of Spotify, I saw a screen that said "Premium Suspended" even if I paid, about a month ago, the annual subscription. Can you help me?
  • GonzaEscobar234
  • Regular
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

worst company ever

What kind of stupid company lets somebody from an IP in a country thats never accessed my account before successfully login? Every other service views that as a red flag, especially when I logged in earlier that day in Canada. And what kind of stupid...

  • Newbie
  • What kind of stupid company lets somebody from an IP in a country thats never accessed my account before successfully login? Every other service views that as a red flag, especially when I logged in ...
  • GonzaEscobar234
  • Regular
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 278 Views
  • 1 replies
  • 0 likes

Changing username from a bunch of garbage

Hi,signed up to Spotify today and I get greeted with a name that is completely gibberish. It does call me SynthicMagic but the actual username is something like c3648diidbiehdkwj56 or some garbage like this.How would I go about fixing this and do I n...

  • Casual Listener
  • Hi, signed up to Spotify today and I get greeted with a name that is completely gibberish. It does call me SynthicMagic but the actual username is something like c3648diidbiehdkwj56 or some garbage ...
  • Bethany_Dawn
  • Community Legend
  • 744 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 744 Views
  • 1 replies
  • 0 likes

Solved!! Someone is using my account

Someone is using my account and creating playlists they named one i am offline please dont delete but there device is not showing in offline devices, i login via facebook and have changed fb pw

  • Regular
  • Someone is using my account and creating playlists they named one i am offline please dont  delete but there device is not showing in offline devices, i login via facebook and have changed fb pw
  • Ramasesuk
  • Regular
  • 781 Views
  • 2 replies
  • 0 likes
  • Account
  • 781 Views
  • 2 replies
  • 0 likes

Ways to pay monthly

I need some help. I have only got a basic account with a cash card used for direct debits and standing orders, and a top up card which has a CVV code on the back but I'm unable to use as a payment card on here. Can I set up a standing order or direct...

  • Casual Listener
  • I need some help. I have only got a basic account with a cash card used for direct debits and standing orders, and a top up card which has a CVV code on the back but I'm unable to use as a payment ca...
  • Bethany_Dawn
  • Community Legend
  • 788 Views
  • 3 replies
  • 0 likes
  • 788 Views
  • 3 replies
  • 0 likes

Solved!! Family Plan but can't listen on two phone at the same time

Hi, I have updated my subscription from a single user ($10 to a family plan $15) but I am not sure why when I am trying to listen to music and my wife is listening at the same time I get the notification on my phone that "you are listening on...{my w...

  • Regular
  • Hi,   I have updated my subscription from a single user ($10 to a family plan $15) but I am not sure why when I am trying to listen to music and my wife is listening at the same time I get the...
  • JackBeau
  • Composer
  • 914 Views
  • 1 replies
  • 0 likes
  • Account
  • 914 Views
  • 1 replies
  • 0 likes