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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734482 Views

18 replies

29 likes

  • 734482 Views
  • 18 replies
  • 29 likes

Superuser Contribution Double Billing for TWO YEARS

Hello, I’ve been looking around this community page trying to see if anyone’s had the same issues as me with no avail. My monthly premium subscription has been coming out of my mobile network bill twice every month for the last two years. I am alread...

Newbie

Hello,   I’ve been looking around this community page trying to see if anyone’s had the same issues as me with no avail.   My monthly premium subscription has been coming out of my mobi...

Jack

Roadie

403 Views

1 replies

0 likes

Account
Premium
Subscription
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accounts getting hacked, leaked

Hi, I noticed back in April that my Premium account had been hacked and someone added a ton of French rap songs. I followed the steps Spotify advised to take, and they do not appear to be in my account anymore. However, there is a forum known as "Nul...

Casual Listener

Hi, I noticed back in April that my Premium account had been hacked and someone added a ton of French rap songs. I followed the steps Spotify advised to take, and they do not appear to be in my accou...

Melody

Spotify

1821 Views

3 replies

0 likes

  • 1821 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Will I lose offline music and playlist if I cancel NY Times/Premium and resubscribe?

So this is kind of a very hypothetical/in the future type of question. I subscribed to Spotify Premium and The New York Times All Access as part of this NYT/Spotify promotion bundle, and it's a 1-year plan, which I'm locked into. I plan on canceling ...

Newbie

So this is kind of a very hypothetical/in the future type of question. I subscribed to Spotify Premium and The New York Times All Access as part of this NYT/Spotify promotion bundle, and it's a 1-yea...

Aimee_T

Roadie

950 Views

1 replies

0 likes

  • 950 Views
  • 1 replies
  • 0 likes

Superuser Contribution Temporary Error When Trying to Connect to Facebook

HiJust regained control of my account after it was hacked this morning. Going throught setting thing up again, but I can;t connect to Facebook, I just get an error saying:Sorry there has been a temporary error, please try again later I try later usin...

Casual Listener

Hi Just regained control of my account after it was hacked this morning.  Going throught setting thing up again, but I can;t connect to Facebook, I just get an error saying: Sorry there has be...

ajw107

Casual Listener

512 Views

2 replies

0 likes

  • 512 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error al pagar cuenta premium

Al ingresar método de pago me marca el mensaje "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro método de pago..." pero no puedo pagarlo con ninguna tarjeta. Alguien sabe como resolverlo???

Newbie

Al ingresar método de pago me marca el mensaje "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro método de pago..." pero no puedo pagarlo con ninguna  tarjeta. Alguien sabe como r...

Alfredo

Roadie

571 Views

1 replies

1 likes

  • 571 Views
  • 1 replies
  • 1 likes

Superuser Contribution premium Family non funziona

Buongiornonon riesco a capire perchè da una settimana è stato sospeso il mio abbonamento a premium Family. Non mi è arrivato nessun avviso di pagamento in sospeso, come posso fare per riattivare senza rifare la procedura di riconsegna a i miei altri ...

Newbie

Buongiorno non riesco a capire perchè da una settimana è stato sospeso il mio abbonamento a premium Family.  Non mi è arrivato nessun avviso di pagamento in sospeso,  come posso fare per...

Alfredo

Roadie

598 Views

1 replies

0 likes

Account
Premium
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution is this a scam? https://thgdigitalgoods.com/products/spotify

Hi, is this offer an actual thing or a scam ? https://thgdigitalgoods.com/products/spotify

Newbie

Hi, is this offer an actual thing or a scam 🙂 ?  https://thgdigitalgoods.com/products/spotify  

MetalEyez

Newbie

5130 Views

2 replies

0 likes

Account
Subscription
  • 5130 Views
  • 2 replies
  • 0 likes

Superuser Contribution Country change

I am already a premium subscriber.I lived in France and paid in with credit card until now.I am currently living in Israel, and would like to make my account an Israeli one.When I want to change my country on account options, it says that I have to u...

Newbie

I am already a premium subscriber. I lived in France and paid in with credit card until now. I am currently living in Israel, and would like to make my account an Israeli one. When I want to chang...

Aimee_T

Roadie

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can no longer log in to Spotify on Onkyo TX-NR709

I try to run official Spotify App on the Onkyo TX-NR709 receiver, enter the user/pass and get an error. This used to work... How can I play Spotify songs on my receiver without physically connecting my phone through a cable? Thanks!

Newbie

I try to run official Spotify App on the Onkyo TX-NR709 receiver, enter the user/pass and get an error.  This used to work...   How can I play Spotify songs on my receiver without physica...

Alfredo

Roadie

1216 Views

1 replies

0 likes

Other
  • 1216 Views
  • 1 replies
  • 0 likes

Superuser Contribution all my songs literally disappear

minhas músicas desapareceram,o que eu devo fazer?my songs have disappeared, what should I do?

Newbie

minhas músicas desapareceram,o que eu devo fazer? my songs have disappeared, what should I do?

Alfredo

Roadie

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is experiencing technical difficulties

It would be really cool if Spotify would have an easy to find technical issues notification. Seems like lots of people are having a similar issue as I am today:All my songs have disappeared and/or "oooops, something went wrong" pops up when clicking ...

Music Fan

It would be really cool if Spotify would have an easy to find technical issues notification. Seems like lots of people are having a similar issue as I am today: All my songs have disappeared and/or ...

sandmanbc71

Music Fan

1024 Views

3 replies

0 likes

Account
  • 1024 Views
  • 3 replies
  • 0 likes

Solved!! Family Plan

Hi my daughter has the Premium Spotify account with her person email address. I want to cancel her account and set-up the Family Plan through my email address. Can she switch her playlists over to our family plan?

Casual Listener

Hi my daughter has the Premium Spotify account with her person email address.  I want to cancel her account and set-up the Family Plan through my email address.  Can she switch her playlist...

StaffingMatters

Casual Listener

707 Views

2 replies

0 likes

Account
  • 707 Views
  • 2 replies
  • 0 likes

Superuser Contribution Strangers are attached to my Premium for Family account

I now check regularly to see who is connected to my account after noticing that complete strangers were somehow added. Is this normal? And is two-step verification possible? *Removed screenshots with personal information*

Newbie

I now check regularly to see who is connected to my account after noticing that complete strangers were somehow added. Is this normal? And is two-step verification possible?    *Removed...

Aimee_T

Roadie

584 Views

1 replies

0 likes

Premium
Security
Subscription
  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Edit profile ''We're sorry, that email is taken.''

Hello,when im trying to edit my profile under the email it says ''We're sorry, that email is taken.'' even though im not changing my email addres. FYI i had problems with my account. i couldnt log in to my account and when i tried to reset the passwo...

Visitor

Hello, when im trying to edit my profile under the email it says ''We're sorry, that email is taken.'' even though im not changing my email addres.   FYI i had problems with my account. i c...

31jnjkxmsgreqchlvs6l

Visitor

8350 Views

8 replies

1 likes

Account
  • 8350 Views
  • 8 replies
  • 1 likes

Superuser Contribution Can't login on Spotify's website

Hi, I have a problem that I can't login to my other devices or website, I know my password, but website or Spotify app can't log me in. I wanted to cancel my subscription because I don't want to waste that much money. I am logged on my phone with thi...

Newbie

Hi, I have a problem that I can't login to my other devices or website, I know my password, but website or Spotify app can't log me in. I wanted to cancel my subscription because I don't want to wast...

Aimee_T

Roadie

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

I don't have access to my music (Xbox one)

My Spotify on Xbox one has been working completely fine until for no apparent reason I have lost all my music and Spotify will not display anything at all if I go to the "my music" tab. Initially I lost all my music then I lost my playlists and follo...

Casual Listener

My Spotify on Xbox one has been working completely fine until for no apparent reason I have lost all my music and Spotify will not display anything at all if I go to the "my music" tab. Initially I l...

LiamSmithonxbox

Casual Listener

987 Views

1 replies

0 likes

  • 987 Views
  • 1 replies
  • 0 likes

not receiving premium

I paid for premium and am not receiving it. Reinstalled the app, signed out and back in, still not getting what I paid for.

Newbie

I paid for premium and am not receiving it. Reinstalled the app, signed out and back in, still not getting what I paid for.

JackBeau

Composer

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist says 112 songs total but way is actually way less when I open it. Where's my music?

Opened up my spotify app on my phone and went to a playlist that has over 100 songs. When I scrolled through, I noticed that there were may be only about 50 songs. I have other playlists too that have a lot of songs missing. Where did my music go?

Newbie

Opened up my spotify app on my phone and went to a playlist that has over 100 songs. When I scrolled through, I noticed that there were may be only about 50 songs. I have other playlists too that hav...

Alfredo

Roadie

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution App keeps suggesting music that I do not listen to; why?

Hi all! I have been a Spotify user for a long time; and I'm a diehard fan of the service. I'm also a premium member, and as such, I do enjoy creating, tweaking and just enjoy finding vibes with playlists. Yet sometimes, I just want to jump into a "ra...

Casual Listener

Hi all!  I have been a Spotify user for a long time; and I'm a diehard fan of the service. I'm also a premium member, and as such, I do enjoy creating, tweaking and just enjoy finding vibes wit...

Alfredo

Roadie

3840 Views

4 replies

7 likes

  • 3840 Views
  • 4 replies
  • 7 likes