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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 267013 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 267013 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13094 Views
  • 6 replies
  • 11 likes
  • Security
  • 13094 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530293 Views
  • 989 replies
  • 113 likes
  • Account
  • 530293 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128273 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128273 Views
  • 74 replies
  • 12 likes

Can't Change Email

I am signed up with Spotify through Facebook. It was originally using my university email for the student discount, however I have now graduated and that email is going to be canceled soon. I have removed that email from my facebook account but spoti...

  • Newbie
  •   I am signed up with Spotify through Facebook. It was originally using my university email for the student discount, however I have now graduated and that email is going to be canceled soon. I...
  • Keanu_C
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • Account
  • 390 Views
  • 1 replies
  • 0 likes

Trying to log on, don't have access to email address

I am trying to cancel my premium account that I used for my last job. The account is using my personal debit card. I do not have access to the email address, as it was deleted after I left my job and I do not remember the password for the account. Ho...

  • Newbie
  • I am trying to cancel my premium account that I used for my last job. The account is using my personal debit card. I do not have access to the email address, as it was deleted after I left my job and...
  • Loxer
  • Community Legend
  • 487 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 487 Views
  • 1 replies
  • 0 likes

Inclusão de membro no plano familiar

Minha esposa foi retirada do meu Plano Familiar porque o Spotify não conseguiu confirmar o endereço.Enviei o convite novamente e simplesmente foi informando que ela não poderia fazer parte daquele plano.Não achei **bleep** satisfatória no FAQ.É um ab...

  • Newbie
  • Minha esposa foi retirada do meu Plano Familiar porque o Spotify não conseguiu confirmar o endereço. Enviei o convite novamente e simplesmente foi informando que ela não poderia fazer parte daq...
  • Bittencourt
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
  • 290 Views
  • 1 replies
  • 0 likes

friend feed shows unknown friends. Old friends disappeared.

PlanFree/PremiumCountry Germany Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue friend feed shows unknown friends. Old friends disappeared.

  • Casual Listener
  • Plan Free/Premium Country  Germany   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  friend feed shows unknown friends. Old friends ...
  • Loxer
  • Community Legend
  • 441 Views
  • 5 replies
  • 0 likes
  • Premium
  • 441 Views
  • 5 replies
  • 0 likes

Artist account (Profile picture, etc.)

PlanFreeCountry Hungary Operating System Windows 8 My Question or IssueHi, I've recently claimed my artist acoount, but after logging in, I cant upload a profile picture, there is no "change" button at the profile, cant do anything with it. Could som...

  • Regular
  • Plan Free Country  Hungary   Operating System  Windows 8   My Question or Issue Hi, I've recently claimed my artist acoount, but after logging in, I cant upload a pr...
  • Loxer
  • Community Legend
  • 705 Views
  • 10 replies
  • 0 likes
  • Account
  • 705 Views
  • 10 replies
  • 0 likes

Checking what device made a playlist

PlanPremiumCountry United kingdom DeviceSamsung galaxy s8 Operating System Android Oreo My Question or Issue Hi there I was wondering if it was possible to find out which device made a certain play list I have a family account and I wanted to know wh...

  • Newbie
  • Plan Premium Country  United kingdom  Device Samsung galaxy s8  Operating System Android Oreo   My Question or Issue  Hi there I was wondering if it was po...
  • JochemR
  • Casual Listener
  • 321 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 321 Views
  • 1 replies
  • 0 likes

Playlists keep disappearing...

Over the past month or so a number of my playlists keep disappearing/deleting. I'm not deleting them and have to restore them each time. It's happening every other day. Also my account seems to unfollow friends randomly and their playlists. Yet not a...

  • Casual Listener
  • Over the past month or so a number of my playlists keep disappearing/deleting. I'm not deleting them and have to restore them each time. It's happening every other day. Also my account seems to unfol...
  • stupeasnrice
  • Casual Listener
  • 750 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 750 Views
  • 2 replies
  • 0 likes

someone using my account

My Question or Issue Hi,When i signed in after a few months, i saw someone from another country using my account, changed profile photo, playlists etc. I changed my password but today again i saw my profile photo and playlists changed. Didn't found h...

  • Casual Listener
  •      My Question or Issue   Hi, When i signed in after a few months, i saw someone from another country using my account, changed profile photo, playlists etc. I changed my p...
  • Loxer
  • Community Legend
  • 405 Views
  • 3 replies
  • 0 likes
  • Account
  • 405 Views
  • 3 replies
  • 0 likes

Premium Account HACKED

Hello, My Premium Account was just hacked. I tried sending an email to account-details-changed@spotify.com to let them know that my account was stolen from me, but I have yet to receive an answer and it has been over an hour now. I am worried to get ...

  • Casual Listener
  • Hello,   My Premium Account was just hacked. I tried sending an email to  account-details-changed@spotify.com   to let them know that my account was stolen from me, but I have yet...
  • IguanaSetup
  • Community Legend
  • 1938 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 1938 Views
  • 3 replies
  • 0 likes

Search not working

I recently tried using the search on the desktop version of Spotify, but for some reason it won't load. And if it does load, it says that there is no results for the search even if I spelled it correctly.Example: If I search 'Today's Top Hits' it say...

  • Casual Listener
  • I recently tried using the search on the desktop version of Spotify, but for some reason it won't load. And if it does load, it says that there is no results for the search even if I spelled it corre...
  • Billy-J
  • Spotify Star
  • 484 Views
  • 2 replies
  • 0 likes
  • Other
  • 484 Views
  • 2 replies
  • 0 likes

Delete Spotify-Facebook-Account

Hello there.I want to link my (Premium) Spotify account with Facebook, but i can't do it, because I have an 2nd (free-)account with Facebook opened. I just want to delete the Facebook-Account, but nothing in the manual could helped me.does anyone hav...

  • Regular
  •   Hello there. I want to link my (Premium) Spotify account with Facebook, but i can't do it, because I have an 2nd (free-)account with Facebook opened. I just want to delete the Facebook-Accou...
  • HuddelLUK1
  • Regular
  • 887 Views
  • 13 replies
  • 0 likes
  • Account
  • 887 Views
  • 13 replies
  • 0 likes

Spotify doesn't search

When I try to use the search bar in Spotify it says 'Oops, something went wrong'. Search results don't show up. All the other things work fine. I already tried re-installing the app and it doesn't change anything. Also restarting the phone doesn't se...

  • Newbie
  • When I try to use the search bar in Spotify it says 'Oops, something went wrong'. Search results don't show up. All the other things work fine.   I already tried re-installing the app and it d...
  • sprousej98
  • Roadie
  • 508 Views
  • 1 replies
  • 0 likes
  • Account
  • 508 Views
  • 1 replies
  • 0 likes

Downloads Disappear

Hello,Why is it that the music I download becomes Un-downloaded?This is most annoying when traveling.PlanPremiumCountry USADevice iPhone 6, IpadOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Hello, Why is it that the music I download becomes Un-downloaded? This is most annoying when traveling. Plan Premium Country  USA Device iPhone 6, Ipad Operating System (iOS 10, Android...
  • sprousej98
  • Roadie
  • 508 Views
  • 1 replies
  • 0 likes
  • Premium
  • 508 Views
  • 1 replies
  • 0 likes

Logging into spotify when email-adress is not working

PlanPremium My Question or Issue A while ago my husband forgot the password for his email and he cant open his email now. Unfortunately when he got a new phone he got logged out of spotify, and he cant remember the password for spotify either, and si...

  • Newbie
  • Plan Premium   My Question or Issue   A while ago my husband forgot the password for his email and he cant open his email now. Unfortunately when he got a new phone he got logged out o...
  • Loxer
  • Community Legend
  • 630 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 630 Views
  • 1 replies
  • 0 likes

Solved!! Problem mit Account löschung!

Hallo liebe Community... ich habe mir vor 4 Stunden die Spotify app aus dem App Store geladen und ein Konto erstellt. Nun wollte ich das sehr gerne wieder löschen damit es nicht in ein kostenpflichtiges abo übergeht.Habe die Anleitung zur löschung ge...

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  • Casual Listener
  • Hallo liebe Community...   ich habe mir vor 4 Stunden die Spotify app aus dem App Store geladen und ein Konto erstellt. Nun wollte ich das sehr gerne wieder löschen damit es nicht in ein koste...
  • Waringham
  • Casual Listener
  • 1078 Views
  • 2 replies
  • 1 likes
  • Account
  • 1078 Views
  • 2 replies
  • 1 likes

Spotify and Hulu Issue

Plan- Spotify Premium with HuluDevice- Mac, Iphone XIssue- Canceling payment for Hulu through SpotifyI would like to have access to Hulu and Spotify and connect them, but when I paid for both in the package through Spotify, it will not link my accoun...

  • Newbie
  •     Plan- Spotify Premium with Hulu Device- Mac, Iphone X Issue- Canceling payment for Hulu through Spotify I would like to have access to Hulu and Spotify and connect them, but when I...
  • Billy-J
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 410 Views
  • 1 replies
  • 0 likes

Solved!! Login without access to facebook

My question is the following:I want to log in at my workplace to my account created with my facebook account. The issue is that access to Facebook is blocked on the company network, so when I would log in with facebook, it cannot redirect to there. I...

  • Newbie
  • My question is the following: I want to log in at my workplace to my account created with my facebook account. The issue is that access to Facebook is blocked on the company network, so when I ...
  • kookiekarin
  • Gig Goer
  • 1001 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1001 Views
  • 2 replies
  • 0 likes

Deleted my Facebook linked to profile many more problems arise

Deactivated my facebook account because i do not have access to the email associated with the formentioned facebook account, in doing so it made my spotify unlink and made the username 1277962498 and the password has been changed as well. The email h...

  • Casual Listener
  • Deactivated my facebook account because i do not have access to the email associated with the formentioned facebook account, in doing so it made my spotify unlink and made the username 1277962498 and...
  • Naj_Fai
  • Casual Listener
  • 562 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 562 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Pop-Ups

PlanPremiumCountryUSADevice:PCOperating SystemWindows 7 Ultimate My Question or Issue I have been on a Family Plan Premuim for sometime now. And suddenly, when I click on a playlist I've created, three new windows open in my Firefox (updated) browser...

  • Casual Listener
  • Plan Premium Country USA Device: PC Operating System Windows 7 Ultimate   My Question or Issue  I have been on a Family Plan Premuim for sometime now. And suddenly, when I click o...
  • Alfredo
  • Roadie
  • 945 Views
  • 3 replies
  • 0 likes
  • Premium
  • 945 Views
  • 3 replies
  • 0 likes

Solved!! LOST ACCOUNT EMAIL

PlanPremium 3 Month TrialCountry USA My Question or Issue I am currently on a 3 month trial (for about $5.99) that is expected to renew on the 16th of August and I accidenty logged out of my accounT. The issue? I cant get back in! I know my username,...

  • Casual Listener
  • Plan Premium 3 Month Trial Country  USA  My Question or Issue  I am currently on a 3 month trial (for about $5.99) that is expected to renew on the 16th of August and I accidenty ...
  • its_kyle
  • Casual Listener
  • 12931 Views
  • 5 replies
  • 0 likes
  • Account
  • 12931 Views
  • 5 replies
  • 0 likes