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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82255 Views

9 replies

2 likes

Account
Login
  • 82255 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657878 Views

13 replies

4 likes

Account
  • 657878 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

739259 Views

18 replies

29 likes

  • 739259 Views
  • 18 replies
  • 29 likes

Superuser Contribution Ignore

I had an account issue but I've resolved it myself, this post can be deleted, sorry for the inconvenience.

Newbie

I had an account issue but I've resolved it myself, this post can be deleted, sorry for the inconvenience. 

Melody

Spotify

253 Views

1 replies

0 likes

Account
  • 253 Views
  • 1 replies
  • 0 likes

Logging ing issue

HiI logged out of my account yesterday. Today i tried to log in but it keeps giving me * logging in... * and then it gets me back to *log in*.

Visitor

Hi I logged out of my account yesterday. Today i tried to log in  but it keeps giving me * logging in... * and then it gets me back to *log in*. 

Nico

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Playlists are gone

Hello I have a strange problem. This morning all my playlists were gone, only one playlist is available, named kcc, but this is unknown by me. Is there any cause and solution??

Casual Listener

Hello   I have a strange problem. This morning all my playlists were gone, only one playlist is available, named kcc, but this is unknown by me.   Is there any cause and solution??

gschuer

Casual Listener

345 Views

2 replies

0 likes

  • 345 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Invitation E-mail not received / Send?

Hello, A few days ago, I changed my payment preference for a new credit card. After the change, my spotify family account was reset. I was premium but my wife wasn't anymore. So I reactivated the Spotify family plan and send the invitation back to he...

Casual Listener

Hello,   A few days ago, I changed my payment preference for a new credit card. After the change, my spotify family account was reset. I was premium but my wife wasn't anymore. So I ...

Alfredo

Roadie

737 Views

5 replies

0 likes

  • 737 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cannot change e-mail adress

My account is logined based on facebook,which means that i need to change my e-mail adress on facebook website.Yet,Spotify's website didn't show any change on my email adress even though i have already change my eail adress on facebook website.

Newbie

My account is logined based on facebook,which means that i need to change my e-mail adress on facebook website.Yet,Spotify's website didn't show any change on my email adress even though i have alrea...

Alfredo

Roadie

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Multiple accounts

Hi. I have two accounts on Spotify. One which is linked to "Premium for family", and the other is connected with facebook. I want to transfer my playlists from my spotify-facebook account to my "premium for family" account, and then delete my account...

Visitor

Hi.  I have two accounts on Spotify. One which is linked to "Premium for family", and the other is connected with facebook. I want to transfer my playlists from my spotify-facebook account to m...

NilaBion

Newbie

226 Views

1 replies

0 likes

Account
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play songs from a particular band

Hey so I have Spotify Premium and the newest update won't let me play anything by Fugazi for some reason. I downloaded an older version of Spotify and the tracks are playing again. Any idea what's going on here?

Casual Listener

Hey so I have Spotify Premium and the newest update won't let me play anything by Fugazi for some reason. I downloaded an older version of Spotify and the tracks are playing again. Any idea what...

Alfredo

Roadie

795 Views

6 replies

0 likes

Account
Premium
  • 795 Views
  • 6 replies
  • 0 likes

Superuser Contribution Deleted Facebook and can't get on Spotify

I deleted my facebook account a while back and I just got a new phone. Problem is, I can't login to my spotify that I normally use because it was through facebook. I cannot get on this account to even deactivate premium and switch to another account....

Newbie

I deleted my facebook account a while back and I just got a new phone. Problem is, I can't login to my spotify that I normally use because it was through facebook. I cannot get on this account to eve...

Alfredo

Roadie

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Suggestion of improvement of Spotify family account issue

Hi there,I have a issue with my family account, i have been seeking help through your Spotify facebook customer service, they are polite but so far it doesnt solve my problem and i would like to share the issue and throwing out suggestion. At the ver...

Newbie

Hi there, I have a issue with my family account, i have been seeking help through your Spotify facebook customer service, they are polite but so far it doesnt solve my problem and i would like to sh...

osornios

Spotify Star

576 Views

1 replies

0 likes

Account
Premium
Subscription
  • 576 Views
  • 1 replies
  • 0 likes

Student account

My student account is not registering as a student

Newbie

My student account is not registering as a student

브라이언

Regular

244 Views

1 replies

0 likes

Account
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login

I entered the wrong email address while sInning up for premium. I cannot login. I have no access to the email I entered.

Newbie

I entered the wrong email address while sInning up for premium. I cannot login. I have no access to the email I entered.

Alfredo

Roadie

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

My account is stuck in car mode. How do I switch it back?

Newbie

My account is stuck in car mode. How do I switch it back?

Melody

Spotify

254 Views

1 replies

0 likes

Account
Other
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't follow or unfollow artists.

Someone please help me. I can't follow or unfollow artists. < Post moved from blog comments >

Casual Listener

Someone please help me. I can't follow or unfollow artists.  < Post moved from blog comments >

Melody

Spotify

2881 Views

1 replies

0 likes

Account
  • 2881 Views
  • 1 replies
  • 0 likes

Superuser Contribution The credit card was charged twice

I noticed that my account was charged twice within 30 days. I tried to start another account with a different email address and was in the free period but I could not confirm the email address because Spotify is a blocked site within a Federal govern...

Casual Listener

I noticed that my account was charged twice within 30 days. I tried to start another account with a different email address and was in the free period but I could not confirm the email address becaus...

Melody

Spotify

694 Views

3 replies

0 likes

Account
  • 694 Views
  • 3 replies
  • 0 likes

Não consigo enviar concluir o convite a um familiar, devido a falta de endereço!

Preciso de ajuda, porque quando criamos a primeira conta Spotify ela era free, só havia pedido nome de usuário e senha.Com o tempo a transformamos em conta premium familiar, porém ela não continha o nosso endereço.Agora quando enviamos convite ao fam...

Newbie

Preciso de ajuda, porque quando criamos a primeira conta Spotify ela era free, só havia pedido nome de usuário e senha. Com o tempo a transformamos em conta premium familiar, porém ela não continh...

Bittencourt

Spotify Star

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Wont let me disconnect my FB account.

Hello,I got a new phone and when I downloaded spotify, I ended up with some account with the number 12174169283 and it was attached to my facebook so I never noticed anything wrong untill I got premium on it and realised that it wasn't on my old phon...

Newbie

Hello, I got a new phone and when I downloaded spotify, I ended up with some account with the number 12174169283 and it was attached to my facebook so I never noticed anything wrong untill I go...

Alfredo

Roadie

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

payment

I paid for premium by accident i want it back... 

Newbie

I paid for premium by accident i want it back... 

Keanu_C

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Two accounts

I had an account sencronised with facebook. Then I opened a second account with my e mail. These two accounts have same e mail but one of them is sencronised with facebook other one isn't. Today my unsencronised account took payment for premium when ...

Newbie

I had an account sencronised with facebook. Then I opened a second account with my e mail. These two accounts have same e mail but one of them is  sencronised with facebook other one isn't. Toda...

GillianDelvigne

Composer

626 Views

1 replies

0 likes

  • 626 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Subscribe Premium with Student Duscount

Hello, I started to subscribe Spotify Premium about 10 days ago.Because of the promotional sale, the first month is free, but it will be charged automatically 9,99 EUR every month (starting from May 23rd) from my Deutsche Bank account.Since I am a co...

Visitor

Hello, I started to subscribe Spotify Premium about 10 days ago. Because of the promotional sale, the first month is free, but it will be charged  automatically 9,99 EUR every month (starting ...

Alfredo

Roadie

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

My profile / playlist does not appear in the search

I created a short time account and a playlist, both of them do not appear when we try to search the spotify itself, how should we proceed to make the profile searchable? We noticed that the profile has a name automatically created by the system using...

Newbie

I created a short time account and a playlist, both of them do not appear when we try to search the spotify itself, how should we proceed to make the profile searchable?   We noticed that the ...

peterbeau

Roadie

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes