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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83613 Views

29 replies

0 likes

  • 83613 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104852 Views

10 replies

3 likes

Account
Login
  • 104852 Views
  • 10 replies
  • 3 likes

Solved!! 'Recently played' feature has stopped working

Plan PremiumCountry UKDevice HP laptopOperating System Windows 10Software version 1.0.84.344.gfc674f6f The 'Recently played' function has stopped working on my desktop software. Can anyone provide a solution?Many thanks.

Gig Goer

Plan Premium Country UK Device HP laptop Operating System Windows 10 Software version 1.0.84.344.gfc674f6f   The 'Recently played' function has stopped working on my desktop soft...

thedude

Gig Goer

832 Views

2 replies

0 likes

Premium
  • 832 Views
  • 2 replies
  • 0 likes

Account name changed ?

Plan FreeCountrySpain Operating SystemWindows 10 My Question or IssueI just registered with an email that I had already registered for weeks attached to a Facebook account ...Delete the account weeks ago.I wanted to have an account, without having a ...

Visitor

Plan  Free Country Spain  Operating System Windows 10  My Question or Issue I just registered with an email that I had already registered for weeks attached to a Facebook accoun...

Loxer

Community Legend

446 Views

1 replies

0 likes

Account
Other
  • 446 Views
  • 1 replies
  • 0 likes

I WAS CHARGED FOR THE STUDENT PREMIUM BUT I CANT USE IT

Philippines Operating SystemAndroidSamsung A7 My Question or Issue I suscribe for student premium I was about to upload pictures for my sheerID and I exit to the page and cant back, I was charged already and cant use the premium.

Newbie

Philippines  Operating System Android Samsung A7   My Question or Issue  I suscribe for student premium I was about to upload pictures for my sheerID and I exit to the page and c...

Maxim

Spotify Star

358 Views

1 replies

0 likes

Premium
  • 358 Views
  • 1 replies
  • 0 likes

Robbed

PlanFree but paid for premium Country MexicoDeviceHp laptop Operating SystemWindows 10 My Question or Issue I was going to pay the university discount, but unfortunately, my university didn't appear, so like anybody would've done they would put cance...

Newbie

Plan Free but paid for premium  Country  Mexico Device Hp laptop  Operating System Windows 10   My Question or Issue  I was going to pay the university discount, bu...

Maxim

Spotify Star

493 Views

1 replies

0 likes

Premium
Subscription
  • 493 Views
  • 1 replies
  • 0 likes

Solved!! Forgot password and username, attached e-mail account no longer existing

PlanPremiumCountryGermanyDeviceSamsung Galaxy A3 2016 My Question or Issue: Hi, i've used my Facebook account to register for Spotify and log in but closed my Facebook account about a year ago. I also closed the attached e-mail account shortly after ...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy A3 2016     My Question or Issue:   Hi,   i've used my Facebook account to register for Spotify and log in but close...

jaythetoader

Casual Listener

947 Views

4 replies

0 likes

Account
Login
  • 947 Views
  • 4 replies
  • 0 likes

Superuser Contribution Bands in Town won't scan

Hi, I've been trying to get the bands in town app to scan my spotify artists, every time i do I get a 403 forbidden error. When I look at the linked accounts page on the App there's a yellow warning triangle next to the Spotify section. I'm using a 6...

Newbie

    Hi,   I've been trying to get the bands in town app to scan my spotify artists, every time i do I get a 403 forbidden error. When I look at the linked accounts page on the App ...

Alfredo

Roadie

5235 Views

1 replies

0 likes

Account
Other
Premium
  • 5235 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Daily Mix disappeared on Desktop and Web

Spotify Version1.0.83.318.g6c07039dPlanFree CountryItalyDeviceDell Notebook, Iphone 6 Operating SystemWindows 10, Ios 9.3 My Question or IssueI've been using Spotify for at least 2 years and for 3 weeks now My Daily Mix has been missing from Spotify ...

Casual Listener

Spotify Version 1.0.83.318.g6c07039d Plan Free  Country Italy Device Dell Notebook, Iphone 6  Operating System Windows 10, Ios 9.3   My Question or Issue I've been using Sp...

Alfredo

Roadie

918 Views

1 replies

0 likes

Account
Free
Other
  • 918 Views
  • 1 replies
  • 0 likes

Local Files Family Account

I am currently using a normal spotify premium account and so far my sister can't sync the songs I have that are local files. Would having a family account allow her to download my local files?

Visitor

I am currently using a normal spotify premium account and so far my sister can't sync the songs I have that are local files. Would having a family account allow her to download my local files? &nbsp...

Noah

Spotify Star

2133 Views

1 replies

0 likes

Account
Premium
  • 2133 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot login

Plan Premium Country Philippines Device (iPhone 7 Operating System (iOS 11 My Question or Issue hello, i have an active premium account with spotify however i accidentally logged it out and now i couldn’t login. It says the account is not associated ...

Regular

Plan Premium Country  Philippines Device (iPhone 7 Operating System (iOS 11   My Question or Issue  hello, i have an active premium account with spotify however i a...

Alfredo

Roadie

1209 Views

7 replies

0 likes

Account
Login
Premium
  • 1209 Views
  • 7 replies
  • 0 likes

Superuser Contribution Reset password but no e-mail that let me do this because of an old e-mail account

PlanPremiumCountry NorwayDeviceMacbook Pro late 2017Operating SystemiOS 10 My Question or Issue I don't remember my password. I try resetting it by e-mail, but my account is registered with an old hotmail/outlook e-mail address I don't use anymore. W...

Casual Listener

  Plan Premium Country  Norway Device Macbook Pro late 2017 Operating System iOS 10   My Question or Issue   I don't remember my password. I try resetting it by e...

trick_1

Casual Listener

539 Views

2 replies

0 likes

Account
Login
  • 539 Views
  • 2 replies
  • 0 likes

Solved!! Can't login with my username

PlanFreeCountry GreeceDeviceHP Laptop - Opera BrowserOperating SystemWindows 10My Question or Issue My username is "Noelind" but Spotify doesn't to recognize it on the login page. Once I went throught the "Forgot your password" process, Spotify said ...

Casual Listener

Plan Free Country  Greece Device HP Laptop - Opera Browser Operating System Windows 10 My Question or Issue  My username is "Noelind" but Spotify doesn't to recognize it on the log...

Noah

Spotify Star

9398 Views

3 replies

0 likes

Account
Login
  • 9398 Views
  • 3 replies
  • 0 likes

itunes account and hotmail account - double charge

PlanPremiumCountry DeviceiPhone 6s My Question or Issue It seems I have double accounts.I discovered that I pay 129SEK through my Apple-id for Spotify premiumand at the same time I pay 99SEK for an account through my hotmail!!I don't understand how t...

Newbie

Plan Premium Country   Device iPhone 6s     My Question or Issue  It seems I have double accounts. I discovered that I pay 129SEK through my Apple-id for Spotify premium...

Noah

Spotify Star

735 Views

1 replies

0 likes

Account
Subscription
  • 735 Views
  • 1 replies
  • 0 likes

Unable to claim Artist profile and our song was released onto wrong account

PlanPremium (free trial)CountryUnited Kingdom DevicePCOperating SystemWindows 10 My Question or Issue Hi, We are a group called odyssey, and recently we released a track through landr. The track got released onto the wrong artist profile:https://open...

Casual Listener

Plan Premium (free trial) Country United Kingdom  Device PC Operating System Windows 10   My Question or Issue   Hi,  We are a group called odyssey, and recently we re...

Maxim

Spotify Star

564 Views

1 replies

0 likes

Account
  • 564 Views
  • 1 replies
  • 0 likes

Can't change my Country/Region

I can't edit anything, including my Country/Region because of an error. This error being that nothing gets through because, for some reason, whenever I hit "Save Profile" red text comes underneath the email box and says "We're sorry, that email is ta...

Casual Listener

  I can't edit anything, including my Country/Region because of an error. This error being that nothing gets through because, for some reason, whenever I hit "Save Profile" red text comes under...

Luke

Community Legend

612 Views

1 replies

0 likes

Account
  • 612 Views
  • 1 replies
  • 0 likes

My Account has Changed

Plan - PremiumFree/PremiumCountry - United States DeviceiPhone 6S and Macbook. Operating System(iOS 10, Android Oreo, Windows 10,etc.) iPhone 6S and MacbookMy Question or Issue My account has completely changed. All of my playlists have disapeared an...

Newbie

Plan - Premium Free/Premium Country - United States   Device iPhone 6S and Macbook.  Operating System (iOS 10, Android Oreo, Windows 10,etc.)  iPhone 6S and Macbook My Qu...

Loxer

Community Legend

655 Views

1 replies

0 likes

Account
  • 655 Views
  • 1 replies
  • 0 likes

Solved!! no funciona mi cuenta premium

Active la cuenta premiun y queda como un free de todos modos. Y tampoco puedo cancelar la suscripción

Casual Listener

Active la cuenta premiun y queda como un free de todos modos. Y tampoco puedo cancelar la suscripción

osornios

Spotify Star

36831 Views

87 replies

1 likes

  • 36831 Views
  • 87 replies
  • 1 likes

Spotify pausing for phantom other user

For the last 2 days my spotify premium account has been intermittently pausing during play, due to another user using my account. Spotify does not identify the other user as it normally does. I have reset my password and logged out on all devices. Th...

Newbie

For the last 2 days my spotify premium account has been intermittently pausing during play, due to another user using my account. Spotify does not identify the other user as it normally does.  ...

Loxer

Community Legend

686 Views

1 replies

1 likes

Account
Premium
Subscription
  • 686 Views
  • 1 replies
  • 1 likes

Paid $0.99 for premium deal, received error on payment which came out but no premium subscription

I had two hours left to claim the $0.99 for 3 months of premium subscription. I went to pay for this and it encountered an error saying that I had previously already received such a deal (which I had not). The money has come out of my account though ...

Newbie

I had two hours left to claim the $0.99 for 3 months of premium subscription. I went to pay for this and it encountered an error saying that I had previously already received such a deal (which I had...

n3rlx17pckdnju9

Newbie

453 Views

1 replies

0 likes

Account
Premium
Subscription
  • 453 Views
  • 1 replies
  • 0 likes

How to change country

Hi there! I usually used a Spotify free in my country (Poland), but now Im in UK for work for a long time, and I want to buy premium, however I try, its imposible to change country on app/site and thats the problem.How I can change country to make pa...

Newbie

Hi there!  I usually used a Spotify free in my country (Poland), but now Im in UK for work for a long time, and I want to buy premium, however I try, its imposible to change country on app/site...

Loxer

Community Legend

640 Views

1 replies

0 likes

Account
  • 640 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with logging in on any device.

PlanPremiumCountryThe Netherlands Device(iPhone 8, PC)Operating System(iOS 11, Windows 10) My Question or Issue Last night I got logged out of my Spotify account for no reason. When I tried to log back in it says that either my username or password i...

Newbie

Plan Premium Country The Netherlands   Device (iPhone 8, PC) Operating System (iOS 11, Windows 10)   My Question or Issue  Last night I got logged out of my Spotify account ...

SergioDavid

Roadie

553 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
Unlimited
  • 553 Views
  • 1 replies
  • 0 likes