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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398929 Views
  • 950 replies
  • 107 likes
  • Account
  • 398929 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171724 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171724 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99144 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99144 Views
  • 68 replies
  • 10 likes

Was logged out and my downloaded playlists were uninstalled

*Occured on Android Phone. The only reason I think this could've happened was because I restarted my phone. However I've done this before and nothing like this happened to me. Is this the reason it happened? Is there fix for this?

  • Newbie
  • *Occured on Android Phone. The only reason I think this could've happened was because I restarted my phone. However I've done this before and nothing like this happened to me. Is this the reason it h...
  • Luke
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
  • 244 Views
  • 1 replies
  • 0 likes

How the heck do I get someone to call me

I am struggling hard with my account. Getting 2 different payments... I tried to cancel one account but it cancelled the family account instead of just the regular account.. I find it strange and really frustrating when I can't get help on something,...

  • Newbie
  • I am struggling hard with my account. Getting 2 different payments... I tried to cancel one account but it cancelled the family account instead of just the regular account.. I find it strange and rea...
  • Robert_W
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Usuarios Removidos do Plano Familia

Todos os meus usuarios do Plano Familia foram removidos e nao consigo mais adicionar eles.

  • Newbie
  • Todos os meus usuarios do Plano Familia foram removidos e nao consigo mais adicionar eles.
  • user-removed
  • Not applicable
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Solved!! Changing country

Hi! I wanted to upgrade my spotify account to premium, but when I wanted to pay It said that the country did not mach the payment.I therefore tried to change my country settings but it will not allow me to choose any other than GB.

  • Casual Listener
  • Hi!  I wanted to upgrade my spotify account to premium, but when I wanted to pay It said that the country did not mach the payment. I therefore tried to change my country settings but it wil...
  • MehmetYilmaz
  • Newbie
  • 371 Views
  • 5 replies
  • 1 likes
  • 371 Views
  • 5 replies
  • 1 likes

unplayable songs

i would like to ask, i am a premium member but there are songs that show as written in a grey font the other are in white font. when i press on those they are unplayable. i don't understand why is there a big number of those unplayable song. i want t...

  • Newbie
  • i would like to ask, i am a premium member but there are songs that show as written in a grey font the other are in white font. when i press on those they are unplayable. i don't understand why is th...
  • GillianDelvigne
  • Composer
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Facebook Account

Hey Everyone!I have a premium account and I can't connect it to my Facebook because it is already used. Then I figured out that I have an account registered via Facebook. So my question is. Is there any way to delete my old account which was created ...

  • Newbie
  • Hey Everyone! I have a premium account and I can't connect it to my Facebook because it is already used. Then I figured out that I have an account registered via Facebook. So my question is. Is ...
  • GillianDelvigne
  • Composer
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! TOOK MY MONEY BUT DID NOT UPGRADE

I WAS TRYING TO UPGRADE MY ACCOUNT TO A STUDEN PREMIUM ACCOUNT SO I ENTERED IN MY CREDIT CARD INFORMATON WHICH I DO NOT SAVE INTO THE SITE THEN I HAD TO ENTER IN MY STUDENT INFORMATION ONLY TO FIND OUT STUPID SPOTIFY DOES NOT DO VERIFICATION BY COLLE...

  • Newbie
  • I WAS TRYING TO UPGRADE MY ACCOUNT TO A STUDEN PREMIUM ACCOUNT SO I ENTERED IN MY CREDIT CARD INFORMATON WHICH I DO NOT SAVE INTO THE SITE THEN I HAD TO ENTER IN MY STUDENT INFORMATION ONLY TO FIND O...
  • turokki5
  • Casual Listener
  • 6047 Views
  • 44 replies
  • 1 likes
  • Account
    Subscription
  • 6047 Views
  • 44 replies
  • 1 likes

Moved to new country, can't change the country in the settings

I moved to a new country, and follow the information given in the help section, i.e. open the account -> prenumeration -> premium..., but it does not give me the option of changing country, for which I cannot update. My previous country was US, now S...

  • Casual Listener
  • I moved to a new country, and follow the information given in the help section, i.e. open the account -> prenumeration -> premium..., but it does not give me the option of changing country, for...
  • nilss045
  • Casual Listener
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

Can't log in

Everytime I try to log in my Spotify it just says "logging in..." and then nothing happens after. The button goes back to "log in". I already reset the password and tried both the username and password for logging in. I also redownloaded the app and ...

  • Newbie
  • Everytime I try to log in my Spotify it just says "logging in..." and then nothing happens after. The button goes back to "log in". I already reset the password and tried both the username and passwo...
  • Yannickooo15c
  • Newbie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Fake Email pretending to be spotify

FOR YOUR BENEFIT If you recieve a no-reply/no reply from <*snip*>. It is not from any offical Spotify account. I have reported it to Spoof@spotify.com. DO NOT GIVE ANY INFORMATION TO *snip* IF YOU RECIEVE AN EMAIL FROMTHEM FORWARD IT ONTO SPOTIFY.

  • Casual Listener
  • FOR YOUR BENEFIT  If you recieve a no-reply/no reply from <*snip*>. It is not from any offical Spotify account. I have reported it to Spoof@spotify.com.  DO NOT GIVE ANY INFOR...
  • lankeyfish
  • Casual Listener
  • 963 Views
  • 2 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 963 Views
  • 2 replies
  • 0 likes

Spotify Rock Star

I would like to become a rock star please!!

  • Casual Listener
  • I would like to become a rock star please!!
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
  • 215 Views
  • 1 replies
  • 0 likes

Closed account

Heya! This morning I’ve received a mail that my spotify got closed because suspicious activities. So far I’ve filled in the contact form. Does anyone know long it will take Spotify to respond? Thank you

  • Newbie
  • Heya!   This morning I’ve received a mail that my spotify got closed because suspicious activities. So far I’ve filled in the contact form. Does anyone know long it will take Spotify to respon...
  • Maxim
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
    Unlimited
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Log in and e-mail Problem

Hi everyone, I am a Spotify Family user and I've had several problems recently. 5 days ago, I was out of my account suddenly and when I tried to log in, I could not manage to do it. It repeatedly said that my password was wrong. After I asked my frie...

  • Casual Listener
  • Hi everyone,   I am a Spotify Family user and I've had several problems recently.   5 days ago, I was out of my account suddenly and when I tried to log in, I could not manage to do it....
  • IguanaSetup
  • Community Legend
  • 725 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 725 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cobrança indevida

Por favor me ajudem!Fiz meu cadastro e paguei a assinatura Premium após 1 mês fiquei sem assinatura, e tentei cancelar mais a mesma não me deu a opção pois informava a não avia assinatura, agora após 3 meses venho a cobrança na minha fatura da assina...

  • Newbie
  • Por favor me ajudem! Fiz meu cadastro e paguei a assinatura Premium após 1 mês fiquei sem assinatura, e tentei cancelar mais a mesma não me deu a opção pois informava a não avia assinatura, agora ap...
  • JuMendes
  • Newbie
  • 7806 Views
  • 23 replies
  • 2 likes
  • Premium
  • 7806 Views
  • 23 replies
  • 2 likes

Superuser Contribution Alguien Jackeo mi cuenta y perdí toda mi musica

Hace unas semanas ingrese a mi cuenta y no había ninguno de mis álbumes, toda mi música ya no estaba.al ingresar al perfil de usuario incluso aparecía la foto de otra persona.Alguien puede ayudarme? Como puedo hacer para recuperar mi música?

  • Newbie
  • Hace unas semanas ingrese a mi cuenta y no había ninguno de mis álbumes, toda mi música ya no estaba. al ingresar al perfil de usuario incluso aparecía la foto de otra persona. Alguien puede ayudar...
  • Alfredo
  • Roadie
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is using my Credit Card. Please investigate.

It's been a month since i stopped my premium subscription.Just today, I saw an entry in my bank's online transaction that i just paid PHP129 last April 20, 2018. It's not me who did that and upon checking i'm still using the free version of spotify.T...

  • Newbie
  • It's been a month since i stopped my premium subscription. Just today, I saw an entry in my bank's online transaction that i just paid PHP129 last April 20, 2018. It's not me who did that and upon...
  • Alfredo
  • Roadie
  • 855 Views
  • 1 replies
  • 0 likes
  • 855 Views
  • 1 replies
  • 0 likes

Superuser Contribution connexion à spotify

bonjour,Depuis se matin je rencontre des difficultés pour me connecté à mon compte dont le pseudo est "vallucie2805", je ne peux faire la manipulation "mot de passe oublié" car quand j'entre mon adresse mail ou mon pseudo le site m'affiche le message...

  • Newbie
  • bonjour, Depuis se matin je rencontre des difficultés pour me connecté à mon compte dont le pseudo est "vallucie2805", je ne peux faire la manipulation "mot de passe oublié" car quand j'entre mon ad...
  • Alfredo
  • Roadie
  • 381 Views
  • 1 replies
  • 0 likes
  • Login
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment trouble

Hello! I've a problems with the payment of Spotify premium. The 24/december/2017 I have pay with 18app the Spotify premium for 1 year, but when the 2018 started I have received a credit addebit from Spotify... So why the 1 year I've payed not work?

  • Newbie
  • Hello! I've a problems with the payment of Spotify premium. The 24/december/2017 I have pay with 18app the Spotify premium for 1 year, but when the 2018 started I have received a credit addebit from ...
  • Alfredo
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution upgrade to premuim with paypal broken

I upgraded to premium with paypal. I enter info then it takes me to my paypal account I click on pay/confirm and it processes then takes me back to the sign up for premuum page. no emails no indication on paypal account of transaction, no premuum. no...

  • Newbie
  • I upgraded to premium with paypal.  I enter info  then it takes me to my paypal account   I click on pay/confirm  and it processes then takes me back to the sign up for premu...
  • Alfredo
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes