Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334593 Views
  • 890 replies
  • 105 likes
  • Account
  • 334593 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147656 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147656 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85981 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85981 Views
  • 68 replies
  • 9 likes

Superuser Contribution Such a horrible service!!! still not able to login with mobile!

Seriously guyz?It's more than a week that i cannot login with my mobile phone,lots of people having the same issue, but no fix????are you kiddin? such a worst horrible premium service!!!

  • Casual Listener
  • Seriously guyz? It's more than a week that i cannot login with my mobile phone, lots of people having the same issue, but no fix???? are you kiddin?  such a worst horrible premium service!!!
  • JuanSebastian
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • Login
  • 308 Views
  • 1 replies
  • 0 likes

Spotify thinks I live in the wrong country

Hi, I made my Spotify account while on a holiday in France. When I came back to Australia, I couldn’t log in because it said I couldn’t use my account for more than 14 days abroad. How can I fix this?

  • Newbie
  • Hi, I made my Spotify account while on a holiday in France. When I came back to Australia, I couldn’t log in because it said I couldn’t use my account for more than 14 days abroad. How can I fix this...
  • AlexPop28
  • Regular
  • 356 Views
  • 4 replies
  • 0 likes
  • 356 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to change country

I followed this:https://support.spotify.com/us/account_payment_help/account_basics/how-can-i-change-my-country-setting/There's nothing in the dropdown list, only USA This is what I set when I signed up a long time ago, but I live in another country.P...

  • Casual Listener
  • I followed this: https://support.spotify.com/us/account_payment_help/account_basics/how-can-i-change-my-country-setting/ There's nothing in the dropdown list, only USA  This is what I set whe...
  • AlexPop28
  • Regular
  • 871 Views
  • 14 replies
  • 0 likes
  • Account
  • 871 Views
  • 14 replies
  • 0 likes

Superuser Contribution Want to delete Facebook Created Account

Hi, i have two accounts. One Created via Facebook, the other one Created separately (this is the account i usually use). I recently bought premium for this second account and i wanted to link it to my Facebook but.. I can't, cause with Facebook i alr...

  • Newbie
  • Hi, i have two accounts. One Created via Facebook, the other one Created separately (this is the account i usually use). I recently bought premium for this second account and i wanted to link it to m...
  • JuanSebastian
  • Roadie
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email account no longer active

Every now and then Spotify tells me they have trouble reaching me, and asks to check if my email account is correct. Well, it is not, as I haven't had that account for the past 8 years. However, I can't change it to my current email address either. T...

  • Newbie
  • Every now and then Spotify tells me they have trouble reaching me, and asks to check if my email account is correct. Well, it is not, as I haven't had that account for the past 8 years. However, I ca...
  • Melody
  • Community Manager
  • 1306 Views
  • 1 replies
  • 0 likes
  • Account
  • 1306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Subscribe Premium account in Viet Nam

I live in Vietnam but in my profile, country setting is US. I donot know why and cannot change it

  • Newbie
  • I live in Vietnam but in my profile, country setting is US. I donot know why and cannot change it
  • JuanSebastian
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to set spotify online?

Hi! Can i ask how to set online my spotify because it's says that "Spotify set offline" then i log out my spotify when i logged in again it says "please go online , your spotify set offline" how to fix this? I can log in anymore and my premium is not...

  • Newbie
  • Hi! Can i ask how to set online my spotify because it's says that "Spotify set offline" then i log out my spotify when i logged in again it says "please go online , your spotify set offline" how to f...
  • JuanSebastian
  • Roadie
  • 19645 Views
  • 1 replies
  • 2 likes
  • 19645 Views
  • 1 replies
  • 2 likes

Superuser Contribution Country

Hi When I created my account I clicked US in a mistake and I live in Israel but I cannot change to country.... I am in the trial of the 7 days And the read more as helping as saying try to refresh (NOT HELPING(

  • Casual Listener
  • Hi   When I created my account I clicked US in a mistake and I live in Israel but I cannot change to country.... I am in the trial of the 7 days   And the read more as helping as saying...
  • Amitkeren9
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 283 Views
  • 2 replies
  • 0 likes

Superuser Contribution Login

Hey,What should I do if I tried to login to Spotify and then appear to me "logging ini and again "login in"

  • Visitor
  • Hey, What should I do if I tried to login to Spotify and then appear to me "logging ini and again "login in"
  • Melody
  • Community Manager
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

There is now only shuffle option for free users & I can only change songs 6 times an hour!!!! WTF!

The title said it all. I'm a long time spotify user. I have gotten many people into spotify. Now I pay for it, most of the time but coming up to Christmas it's not as easy. But I still manage to use it, which is why I like did spotify so much. But no...

  • Casual Listener
  • The title said it all. I'm a long time spotify user. I have gotten many people into spotify. Now I pay for it, most of the time but coming up to Christmas it's not as easy. But I still manage to use ...
  • Viking21211
  • Newbie
  • 40373 Views
  • 30 replies
  • 20 likes
  • 40373 Views
  • 30 replies
  • 20 likes

Solved!! Family plan - switch users

Hi all, I just updated to a family account and added my girlfriend, she accepted and het premium account is set up. So far, so good. My question: on the IOS app, how do I add both her and my account in order to switch easily to who's listening? I rec...

  • Casual Listener
  • Hi all,   I just updated to a family account and added my girlfriend, she accepted and het premium account is set up. So far, so good.   My question: on the IOS app, how do I add both h...
  • jlous
  • Casual Listener
  • 78534 Views
  • 20 replies
  • 16 likes
  • Account
  • 78534 Views
  • 20 replies
  • 16 likes

Artist Account opening not possible.

Hey there,i want to create an artist account, but i cant find my account in the "find yourself" bar. Neither can i create it, when i use the profile link manually, as described, when the first way doesnt work. So i cant create it at all. I ticketed t...

  • Casual Listener
  • Hey there, i want to create an artist account, but i cant find my account in the "find yourself" bar. Neither can i create it, when i use the profile link manually, as described, when the first wa...
  • ChicoreeMusic
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Changing free premium account (xs4all.nl) into family account - charging double

I have an internet provider that includes a Premium Spotify account (XS4All.nl). I would like to change that into a Family account (ofcourse I am willing to pay for the difference). According to Spotify I'd have to cancel my free Premium account and ...

  • Newbie
  • I have an internet provider that includes a Premium Spotify account (XS4All.nl). I would like to change that into a Family account (ofcourse I am willing to pay for the difference).   Accordin...
  • Netizen
  • Casual Listener
  • 1808 Views
  • 2 replies
  • 2 likes
  • 1808 Views
  • 2 replies
  • 2 likes

Solved!! Upgrade from Premium to Family at XS4ALL (external provider)

I would like to upgrade my premium account that comes with my internet connection at the provider Xs4ll.I would like to pay the difference betwee Premium and Family and upgrade it.XS4all says I have ask spotify how I have to do it. How?

  • Casual Listener
  • I would like to upgrade my premium account that comes with my internet connection at the provider Xs4ll. I would like to pay the difference betwee Premium and Family and upgrade it. XS4all says I h...
  • Netizen
  • Casual Listener
  • 6665 Views
  • 9 replies
  • 5 likes
  • 6665 Views
  • 9 replies
  • 5 likes

Can't enter my spotify account, and Facebook seems to have created a new one.

Yesterday my spotifyaccount informed me that i needed to sign in, even though I'm usually automatically signed in. I couldn't get my password right, so I tried to sign in through Facebook. (first time, the account is 8years or so). Instead it created...

  • Visitor
  • Yesterday my spotifyaccount informed me that i needed to sign in, even though I'm usually automatically signed in. I couldn't get my password right, so I tried to sign in through Facebook. (first tim...
  • user-removed
  • Not applicable
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

I beleive i have been hacked and all my playlists got deleted and replaced..

Hello! When I logged in to spotify this saturday, all of my playlists where erased, and replaced with 5 new spanish playlists..I changed my password to a more difficult password right away, and logged out from all units.I was able to restore some of ...

  • Casual Listener
  • Hello!   When I logged in to spotify this saturday, all of my playlists where erased, and replaced with 5 new spanish playlists.. I changed my password to a more difficult password right away...
  • HilmarIngi
  • Newbie
  • 236 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 236 Views
  • 3 replies
  • 0 likes

Spotify using old email.

I need help changing my email on Spotify. I have my Facebook account linked to my Spotify account but I have a different email on my Facebook account now. My Spotify account is using my old email that I no longer have access to.

  • Newbie
  • I need help changing my email on Spotify. I have my Facebook account linked to my Spotify account but I have a different email on my Facebook account now. My Spotify account is using my old email tha...
  • MartF
  • Casual Listener
  • 754 Views
  • 2 replies
  • 1 likes
  • Account
  • 754 Views
  • 2 replies
  • 1 likes

Solved!! Change to account to Vietnam

Hi, I'm a Vietnamese, currently working in the Philippines.Recently Spotify has been released in Vietnam, and I really really want to change my spotify account to Vietnam because the music in Philippines is just irrelevant to me.I tried to use my Vie...

  • Casual Listener
  • Hi, I'm a Vietnamese, currently working in the Philippines. Recently Spotify has been released in Vietnam, and I really really want to change my spotify account to Vietnam because the music in Phili...
  • socrec
  • Casual Listener
  • 719 Views
  • 2 replies
  • 0 likes
  • 719 Views
  • 2 replies
  • 0 likes

I think someone hacked my account. How do I contact Spotify?

So a few days ago, I got an email from Spotify saying my email address had changed, blah, blah, blah. I immediately, that very second, logged into Spotify, saw that my email address was still the same, but my subscription had changed from Premium to ...

  • Newbie
  • So a few days ago, I got an email from Spotify saying my email address had changed, blah, blah, blah.  I immediately, that very second, logged into Spotify, saw that my email address was still t...
  • Maxim
  • Spotify Star
  • 778 Views
  • 1 replies
  • 0 likes
  • 778 Views
  • 1 replies
  • 0 likes

My acccount has been banned

I asked to get my payment back beacause i did'nt know why 9,99 euro's got off my account. I wanted to reset it but couldn't find it anywhere. I think spotify banned my account for not paying. How do I get my premium account back and pay again?

  • Regular
  • I asked to get my payment back beacause i did'nt know why 9,99 euro's got off my account. I wanted to reset it but couldn't find it anywhere. I think spotify banned my account for not paying. How do ...
  • Remco53
  • Newbie
  • 7549 Views
  • 6 replies
  • 2 likes
  • Account
  • 7549 Views
  • 6 replies
  • 2 likes