Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 306933 Views
  • 870 replies
  • 98 likes
  • Account
  • 306933 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140359 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140359 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81468 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81468 Views
  • 64 replies
  • 9 likes

Superuser Contribution Re: Spotify skipping songs on phone won´t work

I am having this same problem. I've had premium for a couple of years now and suddenly it's not letting me use all of the features. Some of the features are working, like getting to choose what song i want to listen to and downloading offline but I c...

  • Newbie
  • I am having this same problem. I've had premium for a couple of years now and suddenly it's not letting me use all of the features. Some of the features are working, like getting to choose what song ...
  • Carter18
  • Newbie
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot see Friends anymore

Why can't I see the friends I follow anymore? I thought maybe the sync had disconnected, so I followed the directions in https://support.spotify.com/us/using_spotify/the_basics/how-do-i-follow-unfollow-friends-and-artists-on-spotify/ and was going to...

  • Casual Listener
  • Why can't I see the friends I follow anymore? I thought maybe the sync had disconnected, so I followed the directions in https://support.spotify.com/us/using_spotify/the_basics/how-do-i-follow-u...
  • lightandlux
  • Casual Listener
  • 293 Views
  • 2 replies
  • 0 likes
  • Account
  • 293 Views
  • 2 replies
  • 0 likes

Fraudulent Debit Card Charges

I do not use Spotify and never have, yet I have been receiving a $9.99 charge on my debit card monthly from Spotify. I have no idea how you got my debit card information and no idea how to cancel the service since I never made an account and have no ...

  • Visitor
  • I do not use Spotify and never have, yet I have been receiving a $9.99 charge on my debit card monthly from Spotify. I have no idea how you got my debit card information and no idea how to cancel the...
  • danielkmann52
  • Newbie
  • 2009 Views
  • 3 replies
  • 1 likes
  • Account
  • 2009 Views
  • 3 replies
  • 1 likes

FRIEND CAN’T MAKE AN ACCOUNT BECAUSE EMAIL IS TAKEN

So my friend wanted to make an account but when she put her email it said it was taken I tried finding another way to make an account but it won’t what can I do please help

  • Casual Listener
  • So my friend wanted to make an account but when she put her email it said it was taken I tried finding another way to make an account but it won’t what can I do please help
  • lilahvicencio
  • Casual Listener
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
  • 157 Views
  • 1 replies
  • 0 likes

I accidentally logged out of my account

Can somebody please help! I accidentally logged out of my account. Now when I log back in I've lost all my music and my account looks different. I also pay for premium, but now only have access to free. What can I do??

  • Newbie
  • Can somebody please help! I accidentally logged out of my account. Now when I log back in I've lost all my music and my account looks different. I also pay for premium, but now only have access ...
  • Luke
  • Spotify Star
  • 1918 Views
  • 1 replies
  • 0 likes
  • 1918 Views
  • 1 replies
  • 0 likes

My Spotify Username shows as a number

Hi guy's, Is there any way I can get my Spotify username changed? It keeps coming up as a number 1150884627 but I would like it to come up as my name in search fields. Thanks, Jonathan

  • Community Legend
  • Hi guy's, Is there any way I can get my Spotify username changed?   It keeps coming up as a number 1150884627 but I would like it to come up as my name in search fields.   Thanks,...
  • Luke
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
  • 197 Views
  • 1 replies
  • 0 likes

Can no longer access my account.

I'm having an issue with my account. I use the spotify app on my phone, and it's logged me out a number of times ove the past few weeks and my password stops working each time so I'm locked out of my account. Two weeks ago this happened and I was abl...

  • Visitor
  • I'm having an issue with my account.  I use the spotify app on my phone, and it's logged me out a number of times ove the past few weeks and my password stops working each time so I'm locked out...
  • user-removed
  • Not applicable
  • 823 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Security
  • 823 Views
  • 6 replies
  • 0 likes

Have Been charged But I dont have premium

HelpMy account is free and I do not have account with Facebook. Yesterday i noticed that my bank account was charged for Spotify premium, But I do not have one, and I have never wrote inn my bank account Number. How cold this be possible and can anyo...

  • Newbie
  • Help My account is free and I do not have account with Facebook.  Yesterday i noticed that my bank account was charged for Spotify premium, But I do not have one, and I have never wrote inn my...
  • bjja123
  • Composer
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Premium doesn‘t work

Hallo, ich habe mir gestern Spotify Premium gekauft und auf der website steht auch, dass das in 3 Monaten auslaufen wird. Ich habe auch die E-Mail mit dem Beleg erhalten, doch ist mein Account immernoch Spotify free. Ich habe mich bereits mehrmals ab...

  • Casual Listener
  • Hallo, ich habe mir gestern Spotify Premium gekauft und auf der website steht auch, dass das in 3 Monaten auslaufen wird. Ich habe auch die E-Mail mit dem Beleg erhalten, doch ist mein Account immern...
  • Luke
  • Spotify Star
  • 243 Views
  • 3 replies
  • 0 likes
  • 243 Views
  • 3 replies
  • 0 likes

How to non-twitter contact snottify?

Hey. When I signed up, it said I had 6 months free premium membership, because I'm with Fido. Now, I'm getting a renew notice saying my subscription ends in 2 days. There's seemingly no way to directly contact the company, except through twitter, whi...

  • Casual Listener
  • Hey. When I signed up, it said I had 6 months free premium membership, because I'm with Fido. Now, I'm getting a renew notice saying my subscription ends in 2 days. There's seemingly no way to direct...
  • Snottify
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Solved!! Want to pay for Premium but can't because UK credit card not accepted

I want to pay for Premium but my UK credit card and Paypal accounts are not accepted for Spotify as I live in the Philippines. I don't have my money in any Philippines bank account (I'm British but have lived here for several years). It seems very li...

  • Regular
  • I want to pay for Premium but my UK credit card and Paypal accounts are not accepted for Spotify as I live in the Philippines. I don't have my money in any Philippines bank account (I'm British but h...
  • AVRE-UK
  • Newbie
  • 18698 Views
  • 7 replies
  • 1 likes
  • Premium
    Subscription
  • 18698 Views
  • 7 replies
  • 1 likes

Spotify keeps playing random playlists and skipping my songs and podcasts.

Hi, I've had this problem for almost a month now and I'm at my wit's end.I have tried uninstalling and reinstalling, logging out everywhere, changing my password, just straight up waiting, and NOTHING is working. There's an unidentified web chrome pl...

  • Casual Listener
  • Hi, I've had this problem for almost a month now and I'm at my wit's end. I have tried uninstalling and reinstalling, logging out everywhere, changing my password, just straight up waiting, and NOTH...
  • Maxim
  • Spotify Star
  • 2919 Views
  • 3 replies
  • 0 likes
  • 2919 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to make Premium Payment but charged to Credit Card

Good morning, I tried several times to get a Premium Account, I access my Credit Card credentials and receive from my bank the transaction SMS but the page still shows me that it was not able to process the request, that I should try again later. Can...

  • Casual Listener
  • Good morning,   I tried several times to get a Premium Account, I access my Credit Card credentials and receive from my bank the transaction SMS but the page still shows me that it was not abl...
  • crcoronado
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

Spotify rejects my releases

Hi there.I'm working with DistroKid for a while to distribute records and last 2 month I've got couple of weird responses from their support. They say, Spotify provides no more details on this:"Spotify informed us that they rejected this release due ...

  • Newbie
  • Hi there. I'm working with DistroKid for a while to distribute records and last 2 month I've got couple of weird responses from their support. They say, Spotify provides no more details on this: "S...
  • Maxim
  • Spotify Star
  • 2539 Views
  • 1 replies
  • 0 likes
  • 2539 Views
  • 1 replies
  • 0 likes

Solved!! PayPal without credit card

I want paid without credit card from paypal, but I can not pay without it. I want to have my premium spotify account. I hope your help

  • Casual Listener
  • I want paid without credit card from paypal, but I can not pay without it. I want to have my premium spotify  account. I hope your help
  • stranniknavsegd
  • Newbie
  • 3469 Views
  • 4 replies
  • 0 likes
  • Premium
  • 3469 Views
  • 4 replies
  • 0 likes

Solved!! Wrong PSN account linked, cant unlink?

My PC was still signed in with a friend's account and even though i entered my own email & pass in the final box my Spotify Account still got linked to his PSN account. I've been trying for abit and there doesn't seem to be a logic way of unlinking. ...

  • Casual Listener
  • My PC was still signed in with a friend's account and even though i entered my own email & pass in the final box my Spotify Account still got linked to his PSN account.   I've been trying ...
  • xWickedRevengex
  • Newbie
  • 218664 Views
  • 103 replies
  • 5 likes
  • Account
  • 218664 Views
  • 103 replies
  • 5 likes

Payments

I was charged double how can i get a refund for the secound charge 

  • Newbie
  • I was charged double how can i get a refund for the secound charge  
  • Luke
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Spotify free but I have to pay?

1. sorry for my english 2. I have spotify free and not premium. Today I got an E-Mail which says that I have to pay USD 70.09. How is that possible? I don't own any other Spotify accounts I only have this one and as I said before it is 100% free. Ple...

  • Newbie
  • 1. sorry for my english 😞    2. I have spotify free and not premium. Today I got an E-Mail which says that I have to pay USD 70.09. How is that possible? I don't own any other Spotify ac...
  • CzechFencer
  • Composer
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes