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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80355 Views

9 replies

2 likes

Account
Login
  • 80355 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653696 Views

13 replies

4 likes

Account
  • 653696 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734104 Views

18 replies

29 likes

  • 734104 Views
  • 18 replies
  • 29 likes

Confirm E-mail

Hi!The Spotify app (Android) asked me to confirm my email address which I did, well, tried at least.. When changing from the one who already was registered (I guess) to the one I'm using daily, Spotify said it was already used. (?) Now I'm wondering ...

Newbie

Hi! The Spotify app (Android) asked me to confirm my email address which I did, well, tried at least.. When changing from the one who already was registered (I guess) to the one ...

isaumyam

Composer

720 Views

1 replies

0 likes

  • 720 Views
  • 1 replies
  • 0 likes

My account is premium family in browser but not in app

As title. We have a premium family account which works fine in the browser but not in the app. Have tried uninstalling and reinstalling on the iphone. Have also tried logging out and back in again.

Casual Listener

As title. We have a premium family account which works fine in the browser but not in the app. Have tried uninstalling and reinstalling on the iphone. Have also tried logging out and back in again.

ThomasPegler

Regular

526 Views

5 replies

0 likes

  • 526 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify is being used somewhere else

I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.

Newbie

I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.

MonicaM_Bogota

Roadie

733 Views

1 replies

0 likes

iOS
Mac
Mobile
  • 733 Views
  • 1 replies
  • 0 likes

account

Hello, my problem is that we wanted to connect a pre-account for students, but do not take into account the fact that it's for the University students, filling out all the data, we still realized who it was intended for and went back, then connected ...

Newbie

Hello, my problem is that we wanted to connect a pre-account for students, but do not take into account the fact that it's for the University students, filling out all the data, we still realized who...

ThomasPegler

Regular

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is using my account

I have logged out of every device and changed all my passwords. Still using it and it's definitely not someone I know..please help

Newbie

I have logged out of every device and changed all my passwords. Still using it  and it's definitely not someone I know..please help  

MonicaM_Bogota

Roadie

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change discover weekly picture

Hi all, I would like to change the discover weekly photo because it's an old Facebook profile picture.I cannot disconnect my Facebook account and reconnect it because the account was made with fb sign on button. Any advice on how to do that? Tnx in a...

Casual Listener

Hi all, I would like to change the discover weekly photo because it's an old Facebook profile picture. I cannot disconnect my Facebook account and reconnect it because the account was made with fb s...

Fredd3

Casual Listener

576 Views

2 replies

1 likes

Account
Premium
  • 576 Views
  • 2 replies
  • 1 likes

Superuser Contribution Premium Family

Hallo. Ich habe bitte eine Frage. Ich bin Mitglied es Spotify Premium Family Abos. Mein Spotify Account laeuft ueber Facebook. Ich moechte mich nun von Facebook trennen und ein unabhaengiges Konto errichten. Kann mich der Inhaber des Spotify Premium ...

Newbie

Hallo.  Ich habe bitte eine Frage.  Ich bin Mitglied es Spotify Premium Family Abos.  Mein Spotify Account laeuft ueber Facebook.  Ich moechte mich nun von Facebook trennen un...

user-removed

Not applicable

450 Views

1 replies

0 likes

Account
  • 450 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Log In!!!!

This is horrible....How can i log in online but when i try through the app it constantly tells me mhy info is wrong? Ive changed my password like 15 times and it still tells me im wrong. Also why cant you just have my username somewhere I can see it....

Casual Listener

This is horrible....How can i log in online but when i try through the app it constantly tells me mhy info is wrong? Ive changed my password like 15 times and it still tells me im wrong. Also why can...

ShellyBarel

Casual Listener

1611 Views

10 replies

0 likes

  • 1611 Views
  • 10 replies
  • 0 likes

Superuser Contribution Can't log into my account in the app but can do the same via desktop

I've changed the password 3 times now trying to get it to log into the app. I can get on the website and sign in but when I try to log into the app on my mobile phone, it says incorrect password or username. Which obviously is wrong since I can get o...

Casual Listener

I've changed the password 3 times now trying to get it to log into the app. I can get on the website and sign in but when I try to log into the app on my mobile phone, it says incorrect password or u...

user-removed

Not applicable

513 Views

1 replies

0 likes

Account
Login
  • 513 Views
  • 1 replies
  • 0 likes

Please Help, Account Hacked

I have simultaneous log out and change passwords multiple time. Now my google uses two step verification with my phone so the leak must be because I can’t change my username. The **bleep** guy kept coming back. This is getting frustrating. I’m on a p...

Newbie

I have simultaneous log out and change passwords multiple time. Now my google uses two step verification with my phone so the leak must be because I can’t change my username. The **bleep** guy kept c...

Maxim

Spotify Star

358 Views

1 replies

0 likes

Premium
Security
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in

So I'm confused. I thought I knew my password, I typed everything in and it didn't work so I tried it a couple more times. By the 5th time I gave up and went to log in with Facebook still didn't let me so I reset my password, and it still didn't let ...

Newbie

So I'm confused. I thought I knew my password, I typed everything in and it didn't work so I tried it a couple more times. By the 5th time I gave up and went to log in with Facebook still didn't let ...

user-removed

Not applicable

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not letting me log in????

Spotify won't let me log in and I've tried using my email, the first part of my email, and my username. I've reset my password and it's still saying something is incorrect. This happened out of no where when I started up spotify on my my phone, and I...

Newbie

Spotify won't let me log in and I've tried using my email, the first part of my email, and my username. I've reset my password and it's still saying something is incorrect. This happened out of no wh...

user-removed

Not applicable

2660 Views

12 replies

0 likes

Account
  • 2660 Views
  • 12 replies
  • 0 likes

Solved!! Account suspended or terminated

How can i know if my account was suspended or terminated? 

Casual Listener

How can i know if my account was suspended or terminated? 

MattSuda

Spotify Star

17295 Views

2 replies

0 likes

Account
  • 17295 Views
  • 2 replies
  • 0 likes

Superuser Contribution Nao finalizei o cadastro e foi debitado

Comecei a me cadastrar no plano Universitario, porem nao conclui o processo. Porque faltava um documento que eu nao possuia no momento.Foi descontato do meu cartao de credito do servico nao foi liberado.Preciso de ajuda!

Newbie

Comecei a me cadastrar no plano Universitario, porem nao conclui o processo. Porque faltava um documento que eu nao possuia no momento. Foi descontato do meu cartao de credito do servico nao fo...

bjgmatos

Newbie

553 Views

3 replies

0 likes

  • 553 Views
  • 3 replies
  • 0 likes

Someone else using my account - log out of all devs. and password change do not help!

Hello, as in the title, I have logged off from all accounts, changed password and immediately again my account is used somewhere else. I have Family Premium for the time being. As it is Spotify is unusable.

Newbie

Hello, as in the title, I have logged off from all accounts, changed password and immediately again my account is used somewhere else. I have Family Premium for the time being. As it is Spotify is un...

IguanaSetup

Community Legend

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in with Facebook on the App anymore

Hey guys, I suddently stopped being able to log in with Facebook on the Spotify App. On the computer it still works fine. Changing password didn't help. Logging out and in in Facebook also didn't help Any ideas how to fix this? Best regards,Zied

Newbie

Hey guys,   I suddently stopped being able to log in with Facebook on the Spotify App. On the computer it still works fine. Changing password didn't help. Logging out and in in Facebook also d...

skeeleyma

Casual Listener

497 Views

2 replies

1 likes

Login
  • 497 Views
  • 2 replies
  • 1 likes

Solved!! Playlist removed

Hi Spotify, The playlist that I made is gone. But now I see almost the same playlist in your radiostations, with the same name and picture included the music. Well thats not a problem, but right now I dont have my list anymore. I cant find my music, ...

Casual Listener

Hi Spotify,   The playlist that I made is gone. But now I see almost the same playlist in your radiostations, with the same name and picture included the music. Well thats not a problem, but r...

dorien9393

Casual Listener

785 Views

2 replies

0 likes

  • 785 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying for premium but not getting it!

Can someone PLEASE help me? Over the years I have created several Spotify accounts mainly because I have either forgotten I have it or forgotten password etc. On my last account I decided to go for premium which I loved, and here is where it gets com...

Newbie

Can someone PLEASE help me?  Over the years I have created several Spotify accounts mainly because I have either forgotten I have it or forgotten password etc.  On my last account I decided...

Alfredo

Roadie

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your email and password combination does not match a Spotify account

Just logged into the Spotify android app today. It came up with an error saying 'Your email and password combination does not match a Spotify account'Tried logging in to the website, it worked

Regular

Just logged into the Spotify android app today. It came up with an error saying 'Your email and password combination does not match a Spotify account' Tried logging in to the website, it worked

mcnamalex

Newbie

37130 Views

109 replies

24 likes

  • 37130 Views
  • 109 replies
  • 24 likes

Solved!! Cant log in on my phone

For some reason Spotify logged out automaticly when i got home from school and my phone connected to the nettwork, now it says my Username and password isnt connected to a spotify account, but yet i can still use spotify on my PC without problem on t...

Casual Listener

For some reason Spotify logged out automaticly when i got home from school and my phone connected to the nettwork, now it says my Username and password isnt connected to a spotify account, but yet i ...

Asle_

Casual Listener

2324 Views

7 replies

2 likes

  • 2324 Views
  • 7 replies
  • 2 likes