Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2642 Views
  • 0 replies
  • 8 likes
  • Security
  • 2642 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454192 Views
  • 973 replies
  • 109 likes
  • Account
  • 454192 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201283 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201283 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109867 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109867 Views
  • 72 replies
  • 12 likes

Generic IP Address

Hi I created my account in the UK, no issues using Spotif for the first week. Now I get the pop up message saying my account doesn't match my country. Spotify now has me as being based in the USA, due to the generic IP address assigned to my location...

  • Newbie
  • Hi   I created my account in the UK, no issues using Spotif for the first week. Now I get the pop up message saying my account doesn't match my country.  Spotify now has me as being base...
  • 454 Views
  • 0 replies
  • 0 likes
  • Account
    Free
  • 454 Views
  • 0 replies
  • 0 likes

Random Picture on Profile in Recent Search

When you search someone and look his/her profile, then come back to search screen. His/her profile's picture is seen as same picture mostly third item in the recent list.It happens with profiles who have not profile pictures. See screenshot.

  • Newbie
  • When you search someone and look his/her profile, then come back to search screen. His/her profile's picture is seen as same picture mostly third item in the recent list. It happens with profiles wh...
  • 412 Views
  • 0 replies
  • 0 likes
  • Account
  • 412 Views
  • 0 replies
  • 0 likes

Solved!! Duplicate Account?

Dear People at Spotify, It seems I have one account with spotify directly and another one with my facebook-ID? Strange thing is: I logged in with my 'normal' account to renew my premium, but it seems that it has been booked on an account i can only g...

  • Visitor
  • Dear People at Spotify,    It seems I have one account with spotify directly and another one with my facebook-ID?   Strange thing is: I logged in with my 'normal' account to renew ...
  • ingy1973
  • Casual Listener
  • 19161 Views
  • 207 replies
  • 2 likes
  • 19161 Views
  • 207 replies
  • 2 likes

Solved!! been charged, but said will not be charged until you select a university.

So i wanted to get a premium for in sweden for 49 sek and i put my visa card number in there the only catch is that you need to select a university after the payment. But it said it will not take money from my account until you have selected a univer...

  • Regular
  • So i wanted to get a premium for in sweden for 49 sek and i put my visa card number in there the only catch is that you need to select a university after the payment. But it said it will not take mon...
  • Blastyblasty
  • Regular
  • 691 Views
  • 2 replies
  • 0 likes
  • Premium
  • 691 Views
  • 2 replies
  • 0 likes

Spotify hacked

My spotify has been hacked, the hacker change email password and birthdate. I can still log in with facebook however but when I try to contact spotfiy by email the respone from spotify gets sent to his email and not mine. Anyone that could give me ad...

  • Newbie
  • My spotify has been hacked, the hacker change email password and birthdate. I can still log in with facebook however but when I try to contact spotfiy by email the respone from spotify gets sent to h...
  • Maxim
  • Spotify Star
  • 916 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 916 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked

Hi, I got my account hacked by someone who changed the email and the password. I am on a family account and we kicked him out. But is there a way to retrieve my saved playlists ? Cheers, Nicolas

  • Casual Listener
  • Hi,    I got my account hacked by someone who changed the email and the password.   I am on a family account and we kicked him out. But is there a way to retrieve my saved pla...
  • yellowbravo
  • Casual Listener
  • 901 Views
  • 2 replies
  • 0 likes
  • 901 Views
  • 2 replies
  • 0 likes

Superuser Contribution fail cambio a spotify premium

SALUDOS..Realicé el pago para cambiar a "Premium" e inclusive se aplicó doble cargo, sin embargo, mi cuenta sigue como "free", no tengo ningun otra cuenta y ya desinstale e instale nuevemente la app.

  • Newbie
  • SALUDOS..Realicé el pago para cambiar a "Premium" e inclusive se aplicó doble cargo, sin embargo, mi cuenta sigue como "free", no tengo ningun otra cuenta y ya desinstale e instale nuevemente la...
  • idaliaastrid
  • Newbie
  • 596 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 596 Views
  • 2 replies
  • 0 likes

changing premium account to students account

HELP ! i have a spotify premium account but I've recently become a student. I have an NUS card but how can I apply the student discount to my existing account ?

  • Casual Listener
  • HELP ! i have a spotify premium account but I've recently become a student.   I have an NUS card but how can I apply the student discount to my existing account ?    
  • FAtia
  • Newbie
  • 225696 Views
  • 72 replies
  • 2 likes
  • 225696 Views
  • 72 replies
  • 2 likes

Playlist colaborativa

Eu coloco minha playlist como colaborativa, porém meus amigos não conseguem adicionar músicas nela, alguns sequer conseguem visualizar a playlist. Se mando o link ela abre pra eles, mas só para visualização, ninguém consegue adicionar músicas como é ...

  • Newbie
  • Eu coloco minha playlist como colaborativa, porém meus amigos não conseguem adicionar músicas nela, alguns sequer conseguem visualizar a playlist.   Se mando o link ela abre pra eles, mas só p...
  • Bittencourt
  • Spotify Star
  • 18552 Views
  • 8 replies
  • 2 likes
  • Account
    Other
    Premium
  • 18552 Views
  • 8 replies
  • 2 likes

Cannot log into spotify

To preface, I had to create a separate account just to post here.I created my account using the app and instantly purchased Spotify premium (this was 2 days ago). I am no longer able to log onto my account, I created my account using the "log in usin...

  • Casual Listener
  • To preface, I had to create a separate account just to post here. I created my account using the app and instantly purchased Spotify premium (this was 2 days ago). I am no longer able to log onto my...
  • Dallas_riley121
  • Casual Listener
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Sign up errors

Hello, guys 3 or 4 weeks age I try to register and subscribe in your service, but i get an error. Today I returned and tryed do it again, but I have this errors again. 4 weeks, guys! Are you in holidays? Let me show this errors, if your developers an...

  • Newbie
  • Hello, guys   3 or 4 weeks age I try to register and subscribe in your service, but i get an error.  Today I returned and tryed do it again, but I have this errors again. 4 weeks, guys! ...
  • kohver
  • Newbie
  • 1155 Views
  • 1 replies
  • 1 likes
  • 1155 Views
  • 1 replies
  • 1 likes

Konto kündigen ohne zugangsdaten

Wie kann ich mein Premium Konto ohne Zugangsdaten kündigen?

  • Newbie
  • Wie kann ich mein Premium Konto ohne Zugangsdaten kündigen?
  • mary41
  • Newbie
  • 2947 Views
  • 2 replies
  • 0 likes
  • 2947 Views
  • 2 replies
  • 0 likes

Deactivating Facebook

Hey Guys, so I got Spotify Premium as a Family Member. Due to recent events I'll be closing my Facebook Account soon, and I wanted to save my Profile / Playlists.Is there a way to do this?I know I can disconnect Spotify from Facebook, but then my Acc...

  • Casual Listener
  • Hey Guys, so I got Spotify Premium as a Family Member.   Due to recent events I'll be closing my Facebook Account soon, and I wanted to save my Profile / Playlists. Is there a way to do this?...
  • Klam1974
  • Casual Listener
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Vodafone (U.K.) premium to family?

HiI have Spotify premium included in my Vodafone contract, can I upgrade to family premium and pay the additional £4.99?Thanks, CJ

  • Casual Listener
  • Hi I have Spotify premium included in my Vodafone contract, can I upgrade to family premium and pay the additional £4.99? Thanks, CJ
  • littleXstitches
  • Newbie
  • 17978 Views
  • 10 replies
  • 4 likes
  • Premium
    Subscription
  • 17978 Views
  • 10 replies
  • 4 likes

Paying For Premium But Only Getting Free

Hi, could anyone advise me please? I can see from my bank that Spotify are debiting £9.99 monthly from my account but under my Spotify Account Overview is says I am only on Spotify Free. Can anyone help? Does Spotify have a Customer Service telephone...

  • Newbie
  • Hi, could anyone advise me please?   I can see from my bank that Spotify are debiting £9.99 monthly from my account but under my Spotify Account Overview is says I am only on Spotify Free. &n...
  • Robert_W
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

I can't use the free premium (30 days)

Hi. My credit card is okay. I give the informations for the free premium and it's accepted. But the premium still not active..

  • Casual Listener
  • Hi. My credit card is okay. I give the informations for the free premium and it's accepted. But the premium still not active..
  • Robert_W
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • Premium
  • 375 Views
  • 1 replies
  • 0 likes

Someone using my email?..

Hi there, I started getting some emails from Spotify Even though I don't have an account. Resetting the password showed me that someone has entered my email address... What should I do now that I want to set my account? Is it all **bleep** stuff?

  • Newbie
  • Hi there,  I started getting some emails from Spotify Even though I don't have an account. Resetting the password showed me that someone has entered my email address... What should I do now tha...
  • Robert_W
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Cannot log in with android

Im filling in my acc pass and username press log in but nithing happens, same with when i try to log in with my Facebook account

  • Newbie
  • Im filling in my acc pass and username press log in but nithing happens, same with when i try to log in with my Facebook account 
  • Robert_W
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • Login
  • 374 Views
  • 1 replies
  • 0 likes

I need help changing country in my profile

Hey, i need to change my form of payment from Argentina to Us and im trying ti change the country in my profile and it doesnt let me...help?

  • Newbie
  • Hey, i need to change my form of payment from Argentina to Us and im trying ti change the country in my profile and it doesnt let me...help? 
  • Robert_W
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Old Spotify Facebook account won’t delete so I can use it with new Spotify Account

I have deleted all connection of Spotify and Facebook so I can connect a new account to Facebook. It won’t connect displaying an error instead. If I log into the Spotify app using Facebook the old account still appears even though I have deleted it?

  • Casual Listener
  • I have deleted all connection of Spotify and Facebook so I can connect a new account to Facebook. It won’t connect displaying an error instead. If I log into the Spotify app using Facebook the old ac...
  • SKThomas82
  • Casual Listener
  • 490 Views
  • 2 replies
  • 0 likes
  • Login
  • 490 Views
  • 2 replies
  • 0 likes