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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84963 Views

9 replies

2 likes

Account
Login
  • 84963 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662239 Views

13 replies

4 likes

Account
  • 662239 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744406 Views

18 replies

29 likes

  • 744406 Views
  • 18 replies
  • 29 likes

I want to delete my account

Hithere seems to be some issues with my account when joining premium for family.even though i put the same address, i couldn't redeem the premium. so i think i wanted to try deleting my account and signing up again. please tell me how i can delete my...

Newbie

Hi there seems to be some issues with my account when joining premium for family. even though i put the same address, i couldn't redeem the premium.  so i think i wanted to try deleting my ac...

CzechFencer

Composer

296 Views

1 replies

0 likes

Account
Premium
Subscription
  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Payment by Spotify Gift Card

Are two $10.00 Spotify Gift Cards needed to receive one month of premium service? The cost of the monthly Spotify service in the US shows $9.99 plus tax.

Casual Listener

Are two $10.00 Spotify Gift Cards needed to receive one month of premium service? The cost of the monthly Spotify service in the US shows $9.99 plus tax.

rushfanmike

Casual Listener

587 Views

2 replies

0 likes

Subscription
  • 587 Views
  • 2 replies
  • 0 likes

I cannot log in to my account

Can someone please help? I am paying for premium spotify and havent been able to use it because I can't log in... I've tried resetting the password multiple times, then I type in the new password that I just set and I still can't log in... No matter ...

Casual Listener

Can someone please help?   I am paying for premium spotify and havent been able to use it because I can't log in... I've tried resetting the password multiple times, then I type in the new pas...

chelsea_rheese

Casual Listener

356 Views

1 replies

0 likes

Login
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline loggin problem

I can log in cuz said im not connected to Internet, what happend?

Newbie

I can log in cuz said im not connected to Internet, what happend?

Alfredo

Roadie

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change location

Hi, I'm now living in Canada, but my subscription is still based in the U.K. I tried to go in and update my profile location but the country box was greyed out. I then tried to enter my Canadian bank account details and it said the bank details didn'...

Newbie

Hi, I'm now living in Canada, but my subscription is still based in the U.K. I tried to go in and update my profile location but the country box was greyed out. I then tried to enter my Canadian bank...

Alfredo

Roadie

940 Views

1 replies

0 likes

Premium
  • 940 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Trouble

I am having trouble getting into my account. It is saying that it does not match a Spotify account. I used the exact email I always use along with the correct password. When I try to sign up, it kicks me out of the app after I'm at the end of the reg...

Newbie

I am having trouble getting into my account. It is saying that it does not match a Spotify account. I used the exact email I always use along with the correct password. When I try to sign up, it kick...

Alfredo

Roadie

638 Views

1 replies

0 likes

Account
Login
  • 638 Views
  • 1 replies
  • 0 likes

My Family can't sign up

Hi Guys, support team, any jeje, I choose an invite my family yo our family acc today, but they can sign up in the platform infinite bucle in the sign up page, not working facebook either, please i need help, also we try incognito as well and nothing...

Casual Listener

Hi Guys, support team, any jeje,    I choose an invite my family yo our family acc today, but they can sign up in the platform infinite bucle in the sign up page, not working facebook eit...

MattSuda

Spotify Star

1269 Views

4 replies

0 likes

Account
Subscription
  • 1269 Views
  • 4 replies
  • 0 likes

Superuser Contribution Logging in Issues

So I can't log into my spotify app. Basically what happened is when i tried to open my spotify app, I was logged off and this had never happened before. I am always logged on. So, today I logged on or tried to. And it said that my username and passwo...

Newbie

So I can't log into my spotify app. Basically what happened is when i tried to open my spotify app, I was logged off and this had never happened before. I am always logged on. So, today I logged on o...

foote20m

Newbie

945 Views

2 replies

1 likes

  • 945 Views
  • 2 replies
  • 1 likes

Superuser Contribution SUPORTE TECNICO DESATIVOU MINHA CONTA

Hoje entrei em contato com o suporte atraves do chat online porque um smartphone desconhecido invade sempre meu Spotify no trabalho. O atendente (Vinicius D) disse que, para iniciar e por motivos de seguranca, iria desativar minha conta e pediu para ...

Newbie

Hoje entrei em contato com o suporte atraves do chat online porque um smartphone desconhecido invade sempre meu Spotify no trabalho. O atendente (Vinicius D) disse que, para iniciar e por motivos de ...

Guido

Spotify Legend

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password reset not working

I have reset my password multiple times, and I am still being told that the password or username is incorrect, when I know that both are. Any help?

Newbie

I have reset my password multiple times, and I am still being told that the password or username is incorrect, when I know that both are. Any help?

Alfredo

Roadie

667 Views

1 replies

0 likes

Free
  • 667 Views
  • 1 replies
  • 0 likes

Can't Log In

Spotify recently automatically logged me out of my account. When I tried to log back in it kept saying incorrect password so I reset it. Then, it would log me in for less than a second before logging me back out saying something went wrong. No matter...

Newbie

Spotify recently automatically logged me out of my account. When I tried to log back in it kept saying incorrect password so I reset it. Then, it would log me in for less than a second before logging...

ViryV

Casual Listener

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

My account has been hijacked.

Today, I was logged out of my account suddenly. When I tried logging back in, it said that my password was incorrect. I found later that my account didn't even exist. Obvious that couldn't be the case, as I have been using Spotify's member services f...

Visitor

Today, I was logged out of my account suddenly. When I tried logging back in, it said that my password was incorrect. I found later that my account didn't even exist. Obvious that couldn't be the cas...

alopezto6504

Casual Listener

354 Views

1 replies

1 likes

  • 354 Views
  • 1 replies
  • 1 likes

Artist's name capitalization

Hi. I readed lot of simliar articles about this, but there are old and not about my specific problem. I want to have my artsit's name "caddythekid", with small letters all. Is that possible for realising music with this artist name. I mean without ca...

Newbie

Hi. I readed lot of simliar articles about this, but there are old and not about my specific problem.   I want to have my artsit's name "caddythekid", with small letters all. Is that possible ...

Maxim

Spotify Star

1764 Views

1 replies

0 likes

Account
  • 1764 Views
  • 1 replies
  • 0 likes

Acount problems

Hi there, a long time ago I made a spotify account with a random e-mailadres and a random password. That e-mail adres isn’t a e-mailadres that exist. Someone came with a “funny” idea to took that email. But I want to change my email and I cant rememb...

Newbie

Hi there,   a long time ago I made a spotify account with a random e-mailadres and a random password. That e-mail adres isn’t a e-mailadres that exist. Someone came with a “funny” idea to took...

osornios

Spotify Star

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

Account hacked

Hello, I've contacted you many times without answers from you, my dear Spotify, so i'm trying here. My premium account has been hacked many times and can't change my Password for a few complicated reasons :1/I connect myself to the account with my fa...

Casual Listener

Hello,     I've contacted you many times without answers from you, my dear Spotify, so i'm trying here.   My premium account has been hacked many times and can't change my Passwor...

Maxim

Spotify Star

1407 Views

7 replies

0 likes

  • 1407 Views
  • 7 replies
  • 0 likes

Spotify Glitching

Spotify keeps glitching for me, any help?

Newbie

Spotify keeps glitching for me, any help?

Luke

Spotify Star

982 Views

1 replies

0 likes

  • 982 Views
  • 1 replies
  • 0 likes

Deleting old account but cannot log in

Hey guys so I signed up for the spotify premium and hulu deal for students back in December. Appaarently something went wrong with my credit card and it canceled my account. My profile is still there but I want to delete that and start a new one. It ...

Visitor

Hey guys so I signed up for the spotify premium and hulu deal for students back in December. Appaarently something went wrong with my credit card and it canceled my account. My profile is still there...

430 Views

0 replies

1 likes

  • 430 Views
  • 0 replies
  • 1 likes

How Can I Get Live Customer Service from Spotify?

I desperately need to talk to a real live person regarding my boyfriend's Spotify account. He recently died very suddenly, and his device cannot be recovered. He was an amazing DJ and musician who had many custom made playlists that we cannot figure ...

Newbie

I desperately need to talk to a real live person regarding my boyfriend's Spotify account. He recently died very suddenly, and his device cannot be recovered. He was an amazing DJ and musician who ha...

user-removed

Not applicable

892 Views

1 replies

0 likes

  • 892 Views
  • 1 replies
  • 0 likes

Not able to login on phone

Hi everyone, Today I was listening to my spotify on my phone, only to be thrown out. I tried logging again using facebook (I am currently logged in on facebook on both the app and in browser). Error message says "Can't log in. Usernamn and password a...

Newbie

Hi everyone,    Today I was listening to my spotify on my phone, only to be thrown out. I tried logging again using facebook (I am currently logged in on facebook on both the app and in b...

m9kvvquw1fpr5df

Casual Listener

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login

When I try to login on the spotify app it will not let me. It says my email or password is wrong but I know its because I've logged into the spotify website with the same credentials .

Newbie

When I try to login on the spotify app it will not let me. It says my email or password is wrong but I know its because I've logged into the spotify website with the same credentials .

m9kvvquw1fpr5df

Casual Listener

610 Views

4 replies

0 likes

Login
  • 610 Views
  • 4 replies
  • 0 likes