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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

Solved!! Someone else is logged into my account.

Someone is logged into my spotify account, can I kick people out from my account and reset my password? Help plz

  • Newbie
  • Someone is logged into my spotify account, can I kick people out from my account and reset my password? Help plz
  • IguanaSetup
  • Community Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

I DONT REMEMBER MY EMAIL, SO I CAN`T ENTER TO SPOTIFY

Morning, I don`t remember my mail account and password, so I can´t use my spotify. Please, help me, I`m paying every month with my credit card. It is possible cancel my account?? thanks for your answers

  • Newbie
  • Morning, I don`t remember my mail account and password, so I can´t use my spotify. Please, help me, I`m paying every month with my credit card. It is possible cancel my account??  thanks for you...
  • gtfoamor
  • Music Fan
  • 1043 Views
  • 4 replies
  • 3 likes
  • 1043 Views
  • 4 replies
  • 3 likes

Spotify says I'm offline but I'm not

My Spotify says I'm offline and doesn't work I logged out and logged in again but the problem didn't solve Please help me I really don't know what to do

  • Casual Listener
  • My Spotify says I'm offline and doesn't work  I logged out and logged in again but the problem didn't solve  Please help me  I really don't know what to do 
  • gtfoamor
  • Music Fan
  • 985 Views
  • 7 replies
  • 1 likes
  • 985 Views
  • 7 replies
  • 1 likes

Solved!! My account just stopped existing

hello, i used my spotify as usual yesterday and have been for years via my facebook. now out of the blue i cannot log onto any device on spotify and when i try to log in to spotify with my account it says it dosent exist. i tried logging into my acco...

  • Casual Listener
  • hello,  i used my spotify as usual yesterday and have been for years via my facebook. now out of the blue i cannot log onto any device on spotify and when i try to log in to spotify with my acco...
  • user-removed
  • Not applicable
  • 730 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 730 Views
  • 3 replies
  • 0 likes

I can't log In

I'm currently in Brasil and I can't log into my account because it says I have just 14 days of Spotify in a foreign country I don't want to lose all my music

  • Newbie
  • I'm currently in Brasil and I can't log into my account because it says I have just 14 days of Spotify in a foreign country  I don't want to lose all my music 
  • gtfoamor
  • Music Fan
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 334 Views
  • 1 replies
  • 0 likes

More "Forhims" ads please

Hey, can you please have more "forhims" ads play. They're improving the quality of my life. Everywhere I go I here Joe (assuming thats his name) from New York tell me that Im going bald, and that I need to drive off a cliff because of it. Apparently ...

  • Casual Listener
  • Hey, can you please have more "forhims" ads play. They're improving the quality of my life. Everywhere I go I here Joe (assuming thats his name) from New York tell me that Im going bald, an...
  • user-removed
  • Not applicable
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
  • 402 Views
  • 1 replies
  • 0 likes

Solved!! Redeem code won't work

Hello, I'm having trouble making one account go premium. I'm paying for family plan and I use to send invitations for my friends and their accounts automatically update to premium. But this time it didn't work for 1 of them so I sent a redeem code bu...

  • Casual Listener
  • Hello, I'm having trouble making one account go premium. I'm paying for family plan and I use to send invitations for  my friends and their accounts automatically update to premium. But this ti...
  • Helpmepls546
  • Newbie
  • 5385 Views
  • 16 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 5385 Views
  • 16 replies
  • 0 likes

Hackers?

I got an email from spotify earlier this week (around march 7th) saying that the email for my account had been changed. I didnt change my email, so I tried to open the spotify app on my phone to see what was happening, but it was logged out and when ...

  • Casual Listener
  • ...potify account to check on my own, and all my public playlists were deleted, my profile picture was changed, and all the artists I followed had been cleared. what should I do?
  • cloud4
  • Casual Listener
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Cargo no reconocido

Hola, se hizo un cargo a mi cuenta de spotify, yo cuento con spotify premium los primeros dias del mes se hizo el cargo y ayer hicieron otro por una cuenta familiar que yo no tengo activada ni autorice. No es la primera vez que lo hacen, y si no me d...

  • Newbie
  • Hola, se hizo un cargo a mi cuenta de spotify, yo cuento con spotify premium los primeros dias del mes se hizo el cargo y ayer hicieron otro por una cuenta familiar que yo no tengo activada ni autori...
  • emmanuel05
  • Regular
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 300 Views
  • 1 replies
  • 0 likes

Cant log in

Ive been trying to log in to my account for 2 days but with no luck. I used my email, username, reset my password and still when i press log in it says logging in and than log in again. It just wont work. Any suggestions?

  • Visitor
  • Ive been trying to log in to my account for 2 days but with no luck. I used my email, username, reset my password and still when i press log in it says logging in and than  log in again. It just...
  • chelseajaye24
  • Newbie
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Deleted facebook!

Hey spotify. I've been a user of your service for a while now but I've always used facebook to log-in. I've decided recently that I don't want facebook to be a part of my life anymore. Would it be possible for you to set up a new account for me with ...

  • Visitor
  • Hey spotify. I've been a user of your service for a while now but I've always used facebook to log-in.   I've decided recently that I don't want facebook to be a part of my life anymore. Would...
  • phan_times
  • Community Legend
  • 567 Views
  • 5 replies
  • 0 likes
  • Account
  • 567 Views
  • 5 replies
  • 0 likes

Student account wont connect to hulu

I have a spotify student account, but everytime I try to active my hulu extension it doesnt go through. It says something along the lines of "cant authorize account" and wont let me log in all the way, but it is connected to the correct email. The hu...

  • Newbie
  • I have a spotify student account, but everytime I try to active my hulu extension it doesnt go through. It says something along the lines of "cant authorize account" and wont let me log in all the wa...
  • horstlm
  • Newbie
  • 1491 Views
  • 3 replies
  • 5 likes
  • 1491 Views
  • 3 replies
  • 5 likes

Fake account

Hi! Apparently, someone is using my name & picture for a Spotify account. I tried reporting them but there is no report button available on their profile?! Is it automatically generated, maybe through Facebook? The weird thing is, I have NEVER downlo...

  • Newbie
  • Hi! Apparently, someone is using my name & picture for a Spotify account. I tried reporting them but there is no report button available on their profile?! Is it automatically generated, maybe th...
  • EthanS1
  • Community Legend
  • 592 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 592 Views
  • 1 replies
  • 0 likes

Cant´t change my credit card!

Hi! I have a new credit card and I´m trying to change the information on my Spotify-page. But I cant! When I try to press "change payment method or credit card details" nothing happens. I never come to another page! Can someone help me? /Liselott

  • Casual Listener
  • Hi! I have a new credit card and I´m trying to change the information on my Spotify-page. But I cant! When I try to press  "change payment method or credit card details" nothing happens. I n...
  • kortjames
  • Newbie
  • 3357 Views
  • 16 replies
  • 0 likes
  • 3357 Views
  • 16 replies
  • 0 likes

Forgot my email and my password

hey everyone,I forgot the email and the password for my spotify account and now I can't log in, neither can I get an email to reset my password and it's still purchasing me every month because I have premium and I can't cancel it because I can't log ...

  • Newbie
  • hey everyone, I forgot the email and the password for my spotify account and now I can't log in, neither can I get an email to reset my password and it's still purchasing me every month because...
  • IguanaSetup
  • Community Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

How i know which is my artist account

Hi everyone i have a problem my single was released today and i didn't make a artist page before (cause i didn't see where)now my single is in a other artists name and his albums....how can i fix the problem my distributer is tunecore already send th...

  • Newbie
  • Hi everyone i have a problem my single was released today and i didn't make a artist page before (cause i didn't see where) now my single is in a other artists name and his albums.... how can i fix...
  • Maxim
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution why i can't hear "bachata rosa" by "juan luis guerra" complete?

Hello, i have a premium account, i'm frome Chile (so excuse my english by the way).I see the album "Bachata Rosa" by "Juan Luis Guerra" in spotify, but when i want to hear it or add it on a playlist, i only can see one song (La bilirrubina). In the d...

  • Regular
  • Hello, i have a premium account, i'm frome Chile (so excuse my english by the way). I see the album "Bachata Rosa" by "Juan Luis Guerra" in spotify, but when i want to hear it or add it on a pl...
  • RobinsonPicero
  • Newbie
  • 4005 Views
  • 6 replies
  • 9 likes
  • Other
  • 4005 Views
  • 6 replies
  • 9 likes

Paying for Premium family account but get free

Strange. I'am paying for a premium family account. The last note is from 27/2/2018, but when I'm logging in spotify says I have a free account. How can I solve this problem.Besides of that. Very user unfriendly that I can't contact spotify directly f...

  • Casual Listener
  • Strange. I'am paying for a premium family account. The last note is from 27/2/2018, but when I'm logging in spotify says I have a free account. How can I solve this problem. Besides of that. Very us...
  • claireinbasel
  • Newbie
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 280 Views
  • 1 replies
  • 0 likes

My username is just a random string of numbers and letters

I made a new account recently, but when my friends tried to find my account they notified me that my username was just a random string of numbers and letters. I definitely did not do this myself. Is there anything I can do to change this?

  • Casual Listener
  • I made a new account recently, but when my friends tried to find my account they notified me that my username was just a random string of numbers and letters. I definitely did not do this myself. Is ...
  • Luke
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • Account
  • 479 Views
  • 1 replies
  • 0 likes

Descargo musica en Spotify, se almacena en la tarjeta SD, pero no la puedo escuchar offline.

Lo que pasa es que consegui Spotify Premium hace unos dias, desde entonces he intentado descargar musica, se descarga bastantes e incluso puedo ver los files en los datos de la app en la SD. Sin embargo, cuando trato de escuchar musica offline, ningu...

  • Newbie
  • Lo que pasa es que consegui Spotify Premium hace unos dias, desde entonces he intentado descargar musica, se descarga bastantes e incluso puedo ver los files en los datos de la app en la SD. Sin emba...
  • 1801 Views
  • 0 replies
  • 1 likes
  • 1801 Views
  • 0 replies
  • 1 likes