Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6310 Views

0 replies

7 likes

  • 6310 Views
  • 0 replies
  • 7 likes

Superuser Contribution Music "resumes" after notifications in the car!!!

PlanPremiumCountryUKDeviceOnePlus 8TOperating SystemAndroid 11My Question or IssueOK so I drive LOADS of different cars - it's my job. I deliver them from one place to another. It's a lot of driving and I use my phone as a satnav (google maps). I hav...

Music Fan

Plan Premium Country UK Device OnePlus 8T Operating System Android 11 My Question or Issue OK so I drive LOADS of different cars - it's my job. I deliver them from one place to another. ...

CarlosE

Spotify Legend

688 Views

1 replies

0 likes

  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android App: Song does not start, cannot call album or song details

Android App on my cellphone (Android 10) does not work anymore.Logged in as premium member.I start a song and the play button appears to play the song but then nothing more happens; the song just does not start, like frozen. I also cannot call any de...

Newbie

Android App on my cellphone (Android 10) does not work anymore. Logged in as premium member. I start a song and the play button appears to play the song but then nothing more happens; the song just...

Eni

Moderator

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

[Android][Developer] Spotify keeps crashing

When I'm running or working and keep Spotify playing while my phone is locked after about 4 or 5 songs, the app crashes. I have to then stop what I'm doing, open my phone, open the app again. Anyone else having this problem?

Visitor

When I'm running or working and keep Spotify playing while my phone is locked after about 4 or 5 songs, the app crashes. I have to then stop what I'm doing,  open my phone, open the app again. A...

sophselj

Visitor

515 Views

1 replies

1 likes

Android
Developer
  • 515 Views
  • 1 replies
  • 1 likes

[Android] Refresh the interface before showing it to the user

When you load up the Spotify app on Android there is a slight delay and icons move around. Just as I'm trying to press a playlist/podcast the button moves and I press something else. It's just a little thing but I find it very annoying. Don't show th...

Newbie

When you load up the Spotify app on Android there is a slight delay and icons move around. Just as I'm trying to press a playlist/podcast the button moves and I press something else. It's just a litt...

304 Views

0 replies

1 likes

Android
  • 304 Views
  • 0 replies
  • 1 likes

[Android][Playlists] Some songs from my playlist do not appear

Hello, my problem is this. There are some songs from my Spotify not playing in 30 second preview on my Spotify free. It happens to me in most of my playlists and I don't understand the problem. I have installed and uninstalled the app and it keeps te...

Music Fan

Hello, my problem is this. There are some songs from my Spotify not playing in 30 second preview on my Spotify free. It happens to me in most of my playlists and I don't understand the problem. I hav...

272 Views

0 replies

0 likes

Android
Playlists
  • 272 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify to Instagram Stories KO

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium FamilyCountryFranceDeviceOne Plus 8Operating SystemAndroid 11 My Question or IssueI am used to share tracks to Instagram...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Family Country France Device One Plus 8 Operating System A...

CarlosE

Spotify Legend

675 Views

1 replies

2 likes

Instagram
Instagram Stories
  • 675 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify app keeps crashing

I have a Samsung j3 Luna pro with Android 7.0, not a really high powered phone but I've never had severe issues when using spotify. I just recently got premium again and had about 1500-1800 songs downloaded from my main playlist. Spotify worked just ...

Regular

I have a Samsung j3 Luna pro with Android 7.0, not a really high powered phone but I've never had severe issues when using spotify. I just recently got premium again and had about 1500-1800 songs dow...

CarlosE

Spotify Legend

1777 Views

9 replies

0 likes

Android
Crash
Premium
Spotify
  • 1777 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify won't play certain podcasts

PlanPremiumCountryUSADeviceGoogle Pixel 4Operating SystemAndroid 11 My Question or IssueHi there, just this past Monday (March 15, 2021) Spotify suddenly won't play podcast episodes from two specific podcasts I listen to ("Stuff You Should Know" and ...

Regular

Plan Premium Country USA Device Google Pixel 4 Operating System Android 11   My Question or Issue Hi there, just this past Monday (March 15, 2021) Spotify suddenly won't play podcast e...

124986624

Visitor

68496 Views

65 replies

13 likes

  • 68496 Views
  • 65 replies
  • 13 likes

Superuser Contribution Downloaded playlist shows unavailable when offline

PlanPremium duoCountryGreeceDeviceXiaomi redmi note 9 proSpotify version 8.6.8.1094My Question or IssueThe last few days when offline my downloaded playlists show all songs with the downloaded arrow grey and other songs not downloaded at all.I comple...

Casual Listener

  Plan Premium duo Country Greece Device Xiaomi redmi note 9 pro Spotify version 8.6.8.1094 My Question or Issue The last few days when offline my downloaded playlists show all songs wi...

Jeremy

Spotify Legend

782 Views

3 replies

0 likes

  • 782 Views
  • 3 replies
  • 0 likes

Superuser Contribution My android phone with the latest update doesnt connect to car's radio spotify control

PlanPremiumCountryCyprusDevice( Galaxy a20e)Operating System( Android ) updated My Question or IssueMy car radio has spotify control and it tries to connect to my android but after the latest update 8.6.8.1094 only shows connecting and stays that way...

Visitor

Plan Premium Country Cyprus Device ( Galaxy a20e) Operating System ( Android ) updated   My Question or Issue My car radio has spotify control and it tries to connect to my android&nbs...

user-removed

Not applicable

1815 Views

13 replies

0 likes

Android
car control
  • 1815 Views
  • 13 replies
  • 0 likes

Superuser Contribution Podcast charts showing nothing.

PlanPremiumCountryDenmarkDevicePixel 4a 5gOperating SystemAndroid 11 My Question or IssueI can't access podcast charts. When I click on it it says: something went wrong, please have another go. However, other categories work fine. Also, the images ar...

Music Fan

Plan Premium Country Denmark Device Pixel 4a 5g Operating System Android 11   My Question or Issue I can't access podcast charts. When I click on it it says: something went wrong, plea...

Ivan

Spotify Legend

1566 Views

5 replies

0 likes

  • 1566 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Lack of fast forword and rewind by holding headphones next/previous buttons

Greetings, I try to find out for very long if it is possible to get fast forward or rewind a song or track using the headphones without touching your smartphone, but could't find any solution. I would like sometime to have the options like on many ot...

Visitor

Greetings,   I try to find out for very long if it is possible to get fast forward or rewind a song or track using the headphones without touching your smartphone, but could't find any solutio...

Mihail

Spotify Legend

1525 Views

1 replies

0 likes

Fast forward and rewind with headphone buttons
  • 1525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Huawei HONOR 30 Pro Plus Unable to install the program

Device(Huawei HONOR 30 Pro Plus)Operating System(Android 10.) My Question or IssueThere is no program in the Huawei AppGallery store. I tried downloading the APK file from the official Spotify website, but after installing the program, the program im...

Newbie

Device (Huawei HONOR 30 Pro Plus) Operating System (Android 10.)   My Question or Issue There is no program in the Huawei AppGallery store. I tried downloading the APK file from the offici...

Jeremy

Spotify Legend

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Android app streams in low quality on cellular no matter what settings

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueA month or so ago, the app started streaming all music, whether cached or not, in low quality despite my quality settings being set to very high fo...

Casual Listener

Plan Premium Country United Kingdom Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue A month or so ago, the app started streaming all music, whether ca...

Eni

Moderator

764 Views

3 replies

0 likes

  • 764 Views
  • 3 replies
  • 0 likes

Superuser Contribution Won't play PodCasts

PlanPremiumCountryNorwayDevicenVidia Shield TVOperating SystemAndroid TV My Question or IssueHiPodacast's wont't play on Android TV app, it can see name, info and how long it is, but won't play. Just skips to the next in line. Can't play that either,...

Music Fan

  Plan Premium Country Norway Device nVidia Shield TV Operating System Android TV   My Question or Issue Hi Podacast's wont't play on Android TV app, it can see name, info and h...

Zonatedace

Visitor

2871 Views

16 replies

0 likes

Android TV (Shield)
  • 2871 Views
  • 16 replies
  • 0 likes

Spotify controls not showing up on notification drop-down (Galaxy S21)

PlanPremiumCountryUSADeviceUnlocked Samsung Galaxy S21Operating SystemAndroid 11 My Question or IssueI used to be able to swipe down from the top of my screen and Spotify controls and information would appear. It was working with my phone up until a ...

Casual Listener

  Plan Premium Country USA Device Unlocked Samsung Galaxy S21 Operating System Android 11   My Question or Issue I used to be able to swipe down from the top of my screen and Spo...

khayman281

Casual Listener

1935 Views

1 replies

1 likes

  • 1935 Views
  • 1 replies
  • 1 likes

Superuser Contribution Phone won't connect to spotify app on car headunit

Phone: Samsung J7 (2016)Headunit: Pioneer AVH-3100DAB (installed in 2019)Ever since installing the unit, using the Spotify app has been no problem to use until a few weeks ago. It refuses to connect or see the phone when trying to use the app, but us...

Casual Listener

Phone: Samsung J7 (2016) Headunit: Pioneer AVH-3100DAB (installed in 2019) Ever since installing the unit, using the Spotify app has been no problem to use until a few weeks ago.  It refuses ...

Novy

Moderator

709 Views

3 replies

0 likes

  • 709 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify for AndroidTV not showing on Google Playstore

PlanFree/PremiumCountryNepalDeviceMi Box S 4KOperating SystemAndroidTV Pie My Question or IssueSpotify app for androidtv not showing on Google Playstore

Casual Listener

Plan Free/Premium Country Nepal Device Mi Box S 4K Operating System AndroidTV Pie   My Question or Issue Spotify app for androidtv not showing on Google Playstore 

Novy

Moderator

1730 Views

3 replies

0 likes

  • 1730 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bluetooth and auto-starting Stations

PlanPremiumCountry DeviceMi 9TOperating SystemAndroid 10 My Question or Issue Whenever I turn on Bluetooth on my phone to listen to some music using my headphones, the Stations app turns on and pops up automatically. I close it, start Spotify, listen...

Music Fan

Plan Premium Country   Device Mi 9T Operating System Android 10   My Question or Issue   Whenever I turn on Bluetooth on my phone to listen to some music using my headphones...

Mihail

Spotify Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes