Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
209891 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
559746 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
462360 Views
575 replies
39 likes
PlanPremiumCountryGermanyDeviceOnePlus 6Operating SystemAndroid 11 My Question or IssueAt the moment i have not downloaded any songs. When I check the memory usage in the Spotify app it tells me a reasonable amount of memory used. But if I check in t...
Plan Premium Country Germany Device OnePlus 6 Operating System Android 11 My Question or Issue At the moment i have not downloaded any songs. When I check the memory usage in the Spo...
Community Legend
1510 Views
1 replies
0 likes
Audio keeps cutting out for 2 secs every 90 secs when the screen is locked. Have tried other audio streaming apps and they dont suffer the same problem. This only started happening after the latest update to my phone.PlanPremiumCountryUKDeviceSamsung...
Audio keeps cutting out for 2 secs every 90 secs when the screen is locked. Have tried other audio streaming apps and they dont suffer the same problem. This only started happening after ...
Community Legend
1270 Views
1 replies
0 likes
why is the Spotify ios transition better than Android like when opening a playlist, the Android transition looks dull than ios.
why is the Spotify ios transition better than Android like when opening a playlist, the Android transition looks dull than ios.
359 Views
0 replies
0 likes
Plan - FreeCountry - CanadaDevice - Pixel 4aOperating System - Android 12 Been noticing an issues for a couple years now when using Spotify through Android Auto. If you select an Album/Soundtrack to play Spotify will play a few songs then go off albu...
Plan - Free Country - Canada Device - Pixel 4a Operating System - Android 12 Been noticing an issues for a couple years now when using Spotify through Android Auto. If you sele...
Moderator
1148 Views
1 replies
2 likes
This has been happening every day for several months. Spotify's display on the phone screen will almost always not show the correct track being played. It will often show some previous track I listened to. This applies to the full screen display of w...
This has been happening every day for several months. Spotify's display on the phone screen will almost always not show the correct track being played. It will often show some previous track...
Spotify Legend
3839 Views
11 replies
2 likes
PlanPremiumCountry NorwayDevice(Samsung Galaxy S7)Operating System(Androide)My Question or Issue Does Spotify support frequencies lower then 60? I was looking at the equalizer for the app and there you can mix with the Hz from 60Hz to 15000kHz. Is th...
Plan Premium Country Norway Device (Samsung Galaxy S7) Operating System (Androide) My Question or Issue Does Spotify support frequencies lower then 60? I was looking at the equal...
Music Fan
1710 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePixel 3 My Question or IssueI saw a post from spotify recently about creating playlists of podcast episodes and thought "that's a good idea I'll try that." So I started a playlist of a bunch of episodes I wanted to listen t...
Plan Premium Country USA Device Pixel 3 My Question or Issue I saw a post from spotify recently about creating playlists of podcast episodes and thought "that's a good idea I'll try th...
Spotify Legend
15189 Views
20 replies
15 likes
PlanFreeCountryUnited StatesDeviceSamsung S21My Question or IssueSo, I have used Spotify for years and these past few weeks have been the worse experiences I have ever had with the app. I haven't ever been bothered when it comes to the free version, ...
Plan Free Country United States Device Samsung S21 My Question or Issue So, I have used Spotify for years and these past few weeks have been the worse experiences I have ever had with the app....
Spotify Legend
997 Views
3 replies
0 likes
PlanFreeCountryCanada DeviceHuawei Operating SystemAndroid My Question or IssueThe app immediately crashes when I try to listen to or search for JRE. When searching for the podcast it usually is displayed in a list but clicking on it causes the app t...
Plan Free Country Canada Device Huawei Operating System Android My Question or Issue The app immediately crashes when I try to listen to or search for JRE. When ...
Spotify Legend
1465 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueVideo Podcast is constantly buffering on Sony smart tv. About every 4 seconds. Yes I've unins...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Video P...
Moderator
3305 Views
7 replies
0 likes
Trying to report a spam bot account (under "abusive" though there also isn't a category in reporting for spam).When I try to report, submit my email for the verification code then copy and paste the code into the verification box, it errors out, sayi...
Trying to report a spam bot account (under "abusive" though there also isn't a category in reporting for spam). When I try to report, submit my email for the verification code then copy and paste th...
Spotify Legend
818 Views
1 replies
0 likes
PlanPremium Family PlanCountryPolandDeviceSamsung A71Operating SystemAndroid 11 (samsung system overlay 3.1) account started in 2017 (I noticed that for younger accounts the problem doesn't appear) and I won't switch to another My Question or IssueIn...
Plan Premium Family Plan Country Poland Device Samsung A71 Operating System Android 11 (samsung system overlay 3.1) account started in 2017 (I noticed that for younger a...
Spotify Legend
2111 Views
1 replies
0 likes
For the last month I've had issues with songs stopping after 5 seconds. I have my playlist downloaded and if I switch to offline mode the music plays fine. I've reinstalled the app, cleared the cache, have plenty of storage, tried different versions ...
For the last month I've had issues with songs stopping after 5 seconds. I have my playlist downloaded and if I switch to offline mode the music plays fine. I've reinstalled the app, cleared the cache...
Spotify Legend
532 Views
1 replies
0 likes
I have uploaded songs to my local folder from my desktop app and can easily listen to them on the desktop app, but I can't download them so I can listen to them on my mobile phone. It keeps telling me that "This song is not available". I have followe...
I have uploaded songs to my local folder from my desktop app and can easily listen to them on the desktop app, but I can't download them so I can listen to them on my mobile phone. It keeps telling m...
Spotify Legend
6358 Views
28 replies
1 likes
PlanPremiumCountryTurkeyDevice(Xiaomi Mi 9)Operating System(Android) My Question or Issuei have been using premium for a long time but still dont have the lyrics feature. When i switch to an another free account on my device the lyrics are there but ...
Plan Premium Country Turkey Device (Xiaomi Mi 9) Operating System (Android) My Question or Issue i have been using premium for a long time but still dont have the lyrics feature. Whe...
Moderator
494 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceXiaomi Redmi 6 ProOperating SystemAndroid Pie My Question or IssuePodcasts are downloaded successfully, but not played and available in Offline mode.
Plan Premium Country India Device Xiaomi Redmi 6 Pro Operating System Android Pie My Question or Issue Podcasts are downloaded successfully, but not played and available in Offline m...
Spotify Legend
538 Views
1 replies
0 likes
PlanPremiumCountryPolandDeviceXiaomi 9proOperating SystemAndroid My Question or IssueThe blend option was aviable to me when it introduced what it is, after refreshing the app it no longer shows up in the for me part of the app so it is unnaccesible
Plan Premium Country Poland Device Xiaomi 9pro Operating System Android My Question or Issue The blend option was aviable to me when it introduced what it is, after refreshing the ap...
Spotify Legend
8285 Views
7 replies
0 likes
PlanPremiumCountryU.S.DeviceGoogle Pixel 3aOperating SystemAndroid 11 My Question or IssueThe Android 11 update added a new media player control section to the quick settings menu when you swipe down from the top of the screen. My phone does not show...
Plan Premium Country U.S. Device Google Pixel 3a Operating System Android 11 My Question or Issue The Android 11 update added a new media player control section to the quick ...
Newbie
17793 Views
7 replies
7 likes
So I have have had Spotify on my phone for a while now. Or I did , I had it linked to my alarms . How ever the app just starts randomly playing even when there has been no alarm to go off. I have been in a few situations where it starts playing rando...
So I have have had Spotify on my phone for a while now. Or I did , I had it linked to my alarms . How ever the app just starts randomly playing even when there has been no alarm to go off. ...
Spotify Legend
2913 Views
5 replies
0 likes
PlanPremiumCountryIndiaDeviceOnePlus 6TOperating SystemAndroid 11Spotify v8.7.0.1147 When I'm using desktop, lyrics are completely working but having problem while listening with this Android phone. The lyrics icon is shown at preview but lyrics aren...
Plan Premium Country India Device OnePlus 6T Operating System Android 11 Spotify v8.7.0.1147 When I'm using desktop, lyrics are completely working but having problem while listening ...
Casual Listener
603 Views
3 replies
0 likes
