Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1018 Views
  • 0 replies
  • 4 likes

Superuser Contribution Artist name is NOT centered

Hi! So as of recently I've noticed how some artists name (inside of an Album or EP) isn't centered and it's just bugging me out wayyy more than it should. I'm on a Samsung Galaxy S21 with version: 8.6.72.1121

  • Casual Listener
  • Hi! So as of recently I've noticed how some artists name (inside of an Album or EP) isn't centered and it's just bugging me out wayyy more than it should.   I'm on a Samsung Galaxy S21 with ve...
  • Eni
  • Moderator
  • 665 Views
  • 3 replies
  • 1 likes
  • 665 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Equalizer stops working

PlanPremiumCountryGermanyDeviceLenovo Tab M10 FHD PlusOperating SystemAndroid 10 My Question or Issue The Equalizer stops working randomly or when I select a different track. When I open it, it starts again. The button shows it as active.

  • Casual Listener
  • Plan Premium Country Germany Device Lenovo Tab M10 FHD Plus Operating System Android 10   My Question or Issue   The Equalizer stops working randomly or when I select a different...
  • CarlosE
  • Moderator
  • 2369 Views
  • 3 replies
  • 0 likes
  • Other
  • 2369 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android Auto - Liked songs under Artist Tab won't play

PlanPremiumCountryUSADeviceGalaxy S10 My Question or Issue. I select liked songs under the artist tab in Android Auto and instead of playing the liked songs for that specific artist, it plays the last liked song I added to my library.

  • Music Fan
  • Plan Premium Country USA Device Galaxy S10   My Question or Issue.  I select  liked songs under the artist tab in Android Auto and instead of playing the liked songs for that ...
  • Eni
  • Moderator
  • 46231 Views
  • 19 replies
  • 1 likes
  • 46231 Views
  • 19 replies
  • 1 likes

Superuser Contribution Help - Spotify pauses every 30secs on Kindle Fire

Hi all. Hoping for some help.I have a fairly old Kindle Fire - 5th generation, currently running Fire OS 5.6.8.0 (626547120). I have Spotify Premium on a family plan. My issue is that when I play anything on Spotify on the Kindle Fire, Spotify automa...

  • Casual Listener
  • Hi all. Hoping for some help. I have a fairly old Kindle Fire - 5th generation, currently running Fire OS 5.6.8.0 (626547120). I have Spotify Premium on a family plan. My issue is that when I play a...
  • Kiril
  • Moderator
  • 648 Views
  • 3 replies
  • 0 likes
  • 648 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Alexa stop playing"

PlanFreeCountryUK DeviceHD Fire 8th GenOperating SystemFire OS My Question or IssueWatching the screen I can see play toggle to pause but instantly toggle back to play.How do you get spotify to stop playing via the tablet as if I unmute the Mic on my...

  • Casual Listener
  • Plan Free Country UK   Device HD Fire 8th Gen Operating System Fire OS   My Question or Issue Watching the screen I can see play toggle to pause but instantly toggle back to play...
  • Kiril
  • Moderator
  • 1238 Views
  • 3 replies
  • 0 likes
  • 1238 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't Search Playlist

PlanPremiumCountryUSADeviceSamsung S10eOperating SystemAndroid 11 My Question or IssueAs of today, I am unable to search through playlists on my phone. Yesterday playlists had a search bar at the top and I specifically used it to find a song. Today i...

  • Casual Listener
  • Plan Premium Country USA Device Samsung S10e Operating System Android 11   My Question or Issue As of today, I am unable to search through playlists on my phone. Yesterday playlists ha...
  • MafeG
  • Spotify Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile] Move "new releases" to the top of the home screen

New music is important to Spotify listeners. We want to know when our favorite bands come out with a new song or album. It is difficult to find the "new releases" section in the homepage. It's usually 3/4 the way down the page, and sometimes I can't ...

  • Visitor
  • New music is important to Spotify listeners. We want to know when our favorite bands come out with a new song or album. It is difficult to find the "new releases" section in the homepage. It's usuall...
  • CarlosE
  • Moderator
  • 538 Views
  • 1 replies
  • 1 likes
  • Mobile
  • 538 Views
  • 1 replies
  • 1 likes

Superuser Contribution Annoying Try Saying message will not go away

PlanPremiumCountryUSADeviceSamsung Galaxy S21Operating SystemAndroid 11 My Question or IssueAfter a recent update, now Spotify in Car Mode will repeatedly flash a message on screen asking me to "Try Saying" something, like go to next track, or show m...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S21 Operating System Android 11   My Question or Issue After a recent update, now Spotify in Car Mode will repeatedly flash a messag...
  • Ver
  • Spotify Legend
  • 3630 Views
  • 20 replies
  • 2 likes
  • 3630 Views
  • 20 replies
  • 2 likes

Superuser Contribution Track information not updated over bluetooth

PlanPremiumCountryBelgiumDeviceOneplus 7T pro2019 Toyota CorollaOperating SystemAndroid 10 My Question or IssueWhen i connect my phone to the car audio the track information is shown of the track that is playing at the moment of connection.When the n...

  • Casual Listener
  • Plan Premium Country Belgium Device Oneplus 7T pro 2019 Toyota Corolla Operating System Android 10   My Question or Issue When i connect my phone to the car audio the track informatio...
  • Cyoung98
  • Casual Listener
  • 2296 Views
  • 5 replies
  • 6 likes
  • 2296 Views
  • 5 replies
  • 6 likes

Solved!!Superuser Contribution Android app crashes during playback after a few minutes

PlanPremiumCountryNLDeviceBlackview BV 9900 ProOperating SystemAndroid 10My Question or IssueHi there,The Spotify Andoid app crashes every time after a few minutes playback.It does not freeze, it stops competely (also dissapaers from memory). I’ve re...

  • Regular
  • Plan Premium Country NL Device Blackview BV 9900 Pro Operating System Android 10 My Question or Issue Hi there, The Spotify Andoid app crashes every time after a few minutes playback. It d...
  • MafeG
  • Spotify Legend
  • 4117 Views
  • 19 replies
  • 2 likes
  • 4117 Views
  • 19 replies
  • 2 likes

Superuser Contribution JRE - Audio Only

Can you please provide an update on the audio version of JRE for your desktop application? Not sure if it is your plan to ruin this podcast, but in its current format it destroys my CPU and is terrible quality. Joe and Young Jamie figured out how to ...

  • Regular
  • Can you please provide an update on the audio version of JRE for your desktop application?      Not sure if it is your plan to ruin this podcast, but in its current format it destroy...
  • fres87
  • Casual Listener
  • 761 Views
  • 4 replies
  • 1 likes
  • 761 Views
  • 4 replies
  • 1 likes

Superuser Contribution Can't Add Member to Duo Mix

PlanPremium Duo CountryCanada DeviceGalaxy S9+ and Huawei P20 Operating SystemAndroid 10 and Android 9 My Question or Issue I recently switched from the Family plan to Duo for me (Galaxy S9+) and my girlfriend (Huawei P20). We used the Family Mix a l...

  • Casual Listener
  • Plan Premium Duo   Country Canada   Device Galaxy S9+ and Huawei P20   Operating System Android 10 and Android 9   My Question or Issue   I recently switch...
  • Daniel227
  • Music Fan
  • 3472 Views
  • 11 replies
  • 4 likes
  • Duo
    Duo Mix
  • 3472 Views
  • 11 replies
  • 4 likes

Superuser Contribution Spotify consumed about 10 GB without even being used

Plan: PremiumMexicoDevice: OnePlus 8Operating System: Android 11 Last night Spotify consumed about 10 GB without even being used...The phone was discharged, I plugged it in and turn it on... The next day in the morning I noticed I had a message from ...

WhatsApp Image 2021-10-26 at 7.07.07 AM.jpeg
  • Newbie
  • Plan: Premium Mexico Device: OnePlus 8 Operating System: Android 11   Last night Spotify consumed about 10 GB without even being used... The phone was discharged, I plugged ...
  • Eni
  • Moderator
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unhappy Premium user...

PlanPremiumCountryBrazilDeviceAsus Zenfone 6Operating SystemAndroid 11My Question or Issue I've noticed my Spotify now takes a looooong time to open when I start it.It was not like this before. Already tried cleaning, reinstalling and everything.Prob...

  • Music Fan
  • Plan Premium Country Brazil Device Asus Zenfone 6 Operating System Android 11 My Question or Issue   I've noticed my Spotify now takes a looooong time to open when I start it. It was ...
  • MafeG
  • Spotify Legend
  • 1144 Views
  • 8 replies
  • 1 likes
  • 1144 Views
  • 8 replies
  • 1 likes

Superuser Contribution Archivos locales no se descargan en android

Plan familiar premiumEspañaAndorid LG G7he seguido los pasos para introducir archivos locales, he creado la lista con el PC, le he dado a descargar. Con el movil en la misma red wifi, aplicacion reinstalada y actualizada, veo la lista le doy a descar...

  • Newbie
  • Plan familiar premium España Andorid LG G7 he seguido los pasos para introducir archivos locales, he creado la lista con el PC, le he dado a descargar. Con el movil en la misma red wifi, aplicac...
  • Ver
  • Spotify Legend
  • 794 Views
  • 1 replies
  • 0 likes
  • 794 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car mode only in the car option issues

I am not sure if anyone else is having the same issue. But it is getting really annoying to have to constantly turn off car mode when I'm not in the car. I do love the car mode function but lately it's failing to recognize when I'm in the car and whe...

  • Casual Listener
  • I am not sure if anyone else is having the same issue. But it is getting really annoying to have to constantly turn off car mode when I'm not in the car. I do love the car mode function but lately it...
  • Eni
  • Moderator
  • 823 Views
  • 3 replies
  • 1 likes
  • Android
    bug
    car mode
  • 823 Views
  • 3 replies
  • 1 likes

Automix feature crashes app while in a playlist

So recently I've been experiencing crashes while listening to some playlist that has smooth transitions between songs, Spotify calls this feature Automix. It doesn't happen for every song transition but it does happen frequently. I'm not sure this is...

  • Newbie
  • So recently I've been experiencing crashes while listening to some playlist that has smooth transitions between songs, Spotify calls this feature Automix. It doesn't happen for every song transi...
  • Amay
  • Spotify Star
  • 606 Views
  • 1 replies
  • 1 likes
  • 606 Views
  • 1 replies
  • 1 likes

Superuser Contribution Equalizer settings

Where did Android Equalizer settings go? They used to be in Settings > Audio Quality > Equalizer, but have disappeared. I use them intermittently for listening via wired headphones on my phone. I turn on the "Loudness" preset for low volume listening...

  • Music Fan
  • Where did Android Equalizer settings go? They used to be in Settings > Audio Quality > Equalizer, but have disappeared.   I use them intermittently for listening via wired headphones o...
  • Alex
  • Spotify Legend
  • 2322 Views
  • 6 replies
  • 3 likes
  • 2322 Views
  • 6 replies
  • 3 likes

Superuser Contribution "Listen on this phone" missing

PlanPremiumCountryNLDeviceOnePlusNordOperating SystemAndoid 11 My Question or IssueHi, I don't know if I'm going blind or if some UX experiment is fooling me: I can't get the Android Spotify app to play on the phone, after I connected to an external ...

jb07_0-1634918156664.png
  • Casual Listener
  • Plan Premium Country NL Device OnePlusNord Operating System Andoid 11   My Question or Issue Hi, I don't know if I'm going blind or if some UX experiment is fooling me: I can't get the...
  • CarlosE
  • Moderator
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes