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Get help for your Android mobile or tablet
Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...
PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...
PlanPremiumCountryIsraelDeviceWindows PC & 2 android phones Hi,Most of the time when liking and adding songs to playlists on windows app it does not sync it to all my phones, It recognizes that I liked the missing songs but does not appear in the pla...
PlanPremiumCountryUKDeviceSamsung S6Operating SystemAndroid My Question or IssueIf I have no internet connection and click `Your Library` -> `Artists` it will load for a while then display a button to add new artists (as it hasn't found any). It seem...
PlanPremiumCountryIndia My Question or IssueSpotify is playing music, but every time I try to access an artist - either by pressing artist name from under song title, from the three dots --> view artist or even just looking them up in the search, the...
Plan PremiumCountry USADevice Samsung S8Operating System Android 9My Question or Issue While attempting to play an episode of the MISFITS podcast ep 101, I stuck my phone in my pocket to let it just play through my headphones and not on screen. Howev...
I've got a glitch . Re-open Spotify and all my "favorite songs" playlist are gone. there were almost 2500 songs! How can I recover them?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJust installed Spotify Lite on the Fire HD 8 and love it over the full app. The only problem ...
PlanPremiumCountryGermanyOperating SystemAndroidHeyI recently dipped my phone in water (not on purpose and I switched back to my old smartphone. As I opened Spotify I saw that I didn't have any liked songs. On my broken phone I knew I had over 500 on...
PlanPremium CountryUK DeviceSamsung Galxaxy A40 & S9 Operating SystemNot sure, what ever the latest is as at date of post My Question or IssueI am having a recurring issue where Spotify will start playing music by itself. Both me and my partner exper...
PlanDuoCountryChileDevice Samsung Galaxy S20Operating SystemAndroid 10 My Question or Issuewhen I disconnect the bluetooth of my cell phone it automatically plays without being able to stop it and the correct track cannot be displayed, it freezes cha...
PlanPremiumCountrySwedenDeviceGalaxy S20+ 5G (SM-G986B/DS) Galaxy Active 2 LTE (SM-R825F) Operating SystemAndroid 10, OneUI 2.1Tiezen 4.0.0.7, OneUI 1.5 My Question or IssueAfter installing the Spotify app for Wear and setting it to remote, the Spoti...
PlanPremiumCountryUnited StatesDeviceSamsung note 10Operating SystemAndroid 10My Question or IssueWhenever I am on mobile and go to the podcasts tab and press "shows" I get a "Something went wrong. Have another go?" alert. I'll press try again and no...
For the past week the keyboard on my app is simply not available - worked perfectly before that. I'm using an Android tv box (Xiaomi Mi) with a television screen. I have tried clearing the cache, clearing the data, then uninstalling Spotify, switchin...
PlanFreeCountryGermanyDeviceSony Xperia Z1Operating SystemAndroid 5.1.1 My Question or IssueHi, i just have installed Spotify, but it never starts. Immediately after tapping the icon a message pops up: "Leider wurde Spotify beendet." (German for: Unf...
PlanPremiumCountryBrazilDeviceXiaomi Mi A3Operating SystemAndroid 10 My Question or IssueThe Spotify app on my phone says that I'm on a tablet. Because of this I can't see the Canvas feature. Reinstalling the app didn't resolve this.
PlanPremiumCountryUnited statesDevicePixel 3a, Pixel 1, Samsung note 20Operating SystemAndroid 10 My Question or IssueMy alarm will not shuffle the songs on the playlist. Select the playlist and it plays the first song. I select open app and select s...
PlanPremiumCountryNew ZealandDeviceHuawei nova 3iOperating SystemAndroid My Question or IssueAs soon as I open the app it crashes. I've tried everything and it still won't work..
I don't know where spotify takes these colors from, but it's unreadable. It's always these colors. Please allow me to change it or make it something neutral and readable.
PlanFreeCountryUsaDeviceMoto g7 supraOperating SystemDon't know what you mean by this but cricket/Android My Question or IssueI can't seem to turn off shuffle play there no button for me to press and I have tried reinstalling it and restarting it so ...
PlanPremiumCountryUSA DeviceLG G8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueJoe Rogan is pretty much the only thing I listen to on my weekend commute of 3 hours each way. The old app I used I would simply download his...
PlanPremiumCountryUnited StatesDeviceLG Stylo 4Operating SystemAndroid version 8.1.0 My Question or IssueWhile on my phone trying to play podcasts it skips so it sounds like an old CD player be jostled, only worse because it's like every other letter...