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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4122 Views

0 replies

6 likes

  • 4122 Views
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  • 6 likes

Superuser Contribution A song i played an hour ago appears on the notification bar but not the current song

PlanPremiumCountryUSDeviceSamsung Galaxy S20 FE 5G Operating SystemAndroid 11 When a song plays long enough in the app but you bring down the notification bar and it shows a song you were playing an hour or so ago...anyone else have this weird issue?...

Visitor

Plan Premium Country US Device Samsung Galaxy S20 FE 5G  Operating System Android 11     When a song plays long enough in the app but you bring down the notification bar and ...

Alex

Spotify Legend

383 Views

1 replies

0 likes

Android
Technical Issues
  • 383 Views
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Superuser Contribution Changing the default shuffle setting

PlanPremiumCountry DeviceComputerOperating SystemWin 10 My Question or IssueHow do I change the default shuffle setting. From other forums I can see support answering that I just need to start an album by double-clicking the first song instead of the...

Newbie

Plan Premium Country   Device Computer Operating System Win 10   My Question or Issue How do I change the default shuffle setting. From other forums I can see support answering th...

CarlosE

Spotify Legend

604 Views

1 replies

1 likes

  • 604 Views
  • 1 replies
  • 1 likes

Superuser Contribution Connect to Heos completely broken

PlanPremium / FamiliyCountryGermany DevicesOnePlus 6T, Huawei Media Tablet Pro, Linux clientOperating SystemAndroid 11, Gentoo Linux Spotify Connect to Heos Marantz SR 5012 stopped suddenly stopped working yesterday (2021-11-17) While streaming music...

Newbie

Plan Premium / Familiy Country Germany   Devices OnePlus 6T, Huawei Media Tablet Pro, Linux client Operating System Android 11, Gentoo Linux   Spotify Connect to Heos Marantz SR 5...

CarlosE

Spotify Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Are you able to sync FLAC files from desktop to mobile?

PlanPremiumCountryCanadaDeviceHuawei P30 LiteOperating SystemEMUI 10.0.00 My Question or IssueI recently changed all my files from MP3 to FLAC and all my FLAC files work on desktop but when I try to sync them to my phone it doesn't work and I just ge...

Regular

Plan Premium Country Canada Device Huawei P30 Lite Operating System EMUI 10.0.00   My Question or Issue I recently changed all my files from MP3 to FLAC and all my FLAC files work on d...

Jeremy

Spotify Legend

1222 Views

1 replies

0 likes

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  • 1 replies
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Can't download my songs to SD Card on Spotify Lite

PlanPremiumCountryBrazil DeviceSony Xperia L1Operating SystemAndroid Nougat 7.0 My Question or IssueI was using the default Spotify until today, when I tried the Lite version. I loved it, however, I can't find the option to download my songs to the S...

Visitor

Plan Premium Country Brazil   Device Sony Xperia L1 Operating System Android Nougat 7.0   My Question or Issue I was using the default Spotify until today, when I tried the Lite ...

MateusAuri

Regular

1969 Views

3 replies

1 likes

  • 1969 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files Won't Sync from my Macbook Air to my Android Phone

Plan DuoPremiumCountry USA Local Files from Macbook Air iOS 10, trying to sync onto Andoid Phone, LG G7 ThinQ I have a playlist on my desktop Spotify from local files, and it plays fine on my Macbook. But on my Spotify app on my LG G7 ThinQ, the play...

Casual Listener

Plan Duo Premium Country USA   Local Files from Macbook Air iOS 10, trying to sync onto Andoid Phone, LG G7 ThinQ   I have a playlist on my desktop Spotify from local files, and it pl...

MafeG

Spotify Legend

951 Views

6 replies

0 likes

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  • 6 replies
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Solved!!Superuser Contribution Can't play local file songs on mobile.

PlanPremiumCountry: Switzerland DeviceSamsung galaxy S20Operating SystemAndroid 11 My Question or Issue Whenever i try to play songs that i uploaded from my local files from my computer on my phone, there is an exclamation mark under them, they're gr...

Regular

  Plan Premium Country: Switzerland   Device Samsung galaxy S20 Operating System Android 11   My Question or Issue   Whenever i try to play songs that i uploaded from ...

MafeG

Spotify Legend

10701 Views

23 replies

0 likes

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  • 23 replies
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Superuser Contribution Playlists not syncing/new local files not downloading from Macbook to Android

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10eOperating System(Android 11) My Question or Issue For the past few days one of my playlists has taken either multiple hours to sync to my Android or it doesn't sync at all. If I add the same son...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S10e Operating System (Android 11)   My Question or Issue   For the past few days one of my playlists has taken either mu...

CarlosE

Spotify Legend

1223 Views

9 replies

0 likes

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  • 9 replies
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Superuser Contribution Local music files: Song Couldn't be Downloaded

Plan: Premium MiniCountry: IndiaDevice: Tested on Motorola One Power (Android 10), Samsung M21 (Android 11) Operating System: Tested with Windows, Mac and Ubuntu My Question or IssueI have added local MP3 files to Spotify app in my computer (legal fi...

Regular

Plan: Premium Mini Country: India Device: Tested on Motorola One Power (Android 10), Samsung M21 (Android 11)  Operating System: Tested with Windows, Mac and Ubuntu   My Ques...

CarlosE

Spotify Legend

3595 Views

24 replies

2 likes

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  • 24 replies
  • 2 likes

Superuser Contribution Automatic start of the app on mobile, how to remove?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryRussiaDeviceGoogle Pixel 4a 5GOperating SystemAndroid 11 My Question or Issue The app launches automatically and s...

Music Fan

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Russia Device Google Pixel 4a 5G Operating System ...

Dsemenoff

Music Fan

7316 Views

16 replies

1 likes

bluetooth
Google Pixel 4a 5G
Mobile
  • 7316 Views
  • 16 replies
  • 1 likes

Superuser Contribution Crashing When Screen Turns Off (All Devices)

PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: Across all devices (Android, PC, and Macbook), once the screen goes off, the current son...

Casual Listener

Plan Free/Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue: &...

MafeG

Spotify Legend

1116 Views

6 replies

1 likes

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  • 6 replies
  • 1 likes

Superuser Contribution [Android] Bring back lower volume for notifications

Notifications completely pauses the music I'm listening to instead of just lowering the volume. It was fine until an update recently. There does not appear to be an option for it any more. Why was this taken away? Muting notifications is not an optio...

Casual Listener

Notifications completely pauses the music I'm listening to instead of just lowering the volume. It was fine until an update recently. There does not appear to be an option for it any more. Why was th...

Mihail

Spotify Legend

435 Views

1 replies

0 likes

Android
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Solved!!Superuser Contribution Playlist not loading

PlanFreeCountryCanadaDevice Acer Iconia TabletOperating SystemAndroid 7.0 Kernel Version 4.4.22 My Question or IssueSince the update this morning my Spotify has been unable to play or load any songs or playlists. I have already tried signing out then...

Casual Listener

  Plan Free Country Canada Device   Acer Iconia Tablet Operating System Android 7.0 Kernel Version 4.4.22   My Question or Issue Since the update this morning my Spotif...

Jeremy

Spotify Legend

686 Views

3 replies

0 likes

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Superuser Contribution Lyrics for all songs

Can we have lyrics for everything that Genius has lyrics for, rather than just a select few songs (and then only with other background information). An alternative would be a link to the appropriate Genius web page. PlanFree/PremiumCountry Device(iPh...

Regular

Can we have lyrics for everything that Genius has lyrics for, rather than just a select few songs (and then only with other background information). An alternative would be a link to the appropriate ...

MattSuda

Spotify Star

678 Views

2 replies

1 likes

  • 678 Views
  • 2 replies
  • 1 likes

Artist shuffle play automatically plays "This is: " playlist

Hello,I've been having trouble trying to figure out how to play an artists entire discography from mobile. From the mobile android view I can only see the top 5 songs and a shuffle play button. If I hit one of the top 5 songs and let it play, it will...

Casual Listener

Hello, I've been having trouble trying to figure out how to play an artists entire discography from mobile. From the mobile android view I can only see the top 5 songs and a shuffle play button. I...

knavero-us

Newbie

985 Views

3 replies

2 likes

  • 985 Views
  • 3 replies
  • 2 likes

Spotify automatically switches to android auto from the radio.

Spotify automatically switches to android auto from the radio automatically. I have this feature disabled as I want to be the one to decide when I am listening to Spotify or not. Once I change back to the radio, a few minutes later it will automatica...

Newbie

Spotify automatically switches to android auto from the radio automatically. I have this feature disabled as I want to be the one to decide when I am listening to Spotify or not. Once I change back t...

506 Views

0 replies

0 likes

  • 506 Views
  • 0 replies
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Superuser Contribution Certain playlists not syncing between devices. Help!

PlanPremiumCountryIcelandDevice(Samsung Galaxy) My Question or IssueI was unable to see songs songs on my phone that I added on my computer from local files to an old playlist. I then tried adding songs that were not from local files but were in the ...

Newbie

Plan Premium Country Iceland Device (Samsung Galaxy)   My Question or Issue I was unable to see songs songs on my phone that I added on my computer from local files to an old playlist. I...

smileangel

Music Fan

911 Views

3 replies

0 likes

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  • 3 replies
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Solved!!Superuser Contribution Empty Library

PlanPremiumCountryCanadaDeviceLG Q6Operating SystemAndroid 9 (Pie) My Question or IssueFollowing some updates to my Spotify app, my new "Your library" section is completely empty despite me having dozens of saved playlists.I can't even access my "lik...

Casual Listener

Plan Premium Country Canada Device LG Q6 Operating System Android 9 (Pie)   My Question or Issue Following some updates to my Spotify app, my new "Your library" section is completely e...

Jeremy

Spotify Legend

1530 Views

3 replies

0 likes

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  • 3 replies
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Option "mode voiture" absente

Bonjour, Comme indiqué dans le titre, l'option "mode voiture" n'apparait plus dans mes préférences d'application. Cette disparition c'est produite du jour au lendemain.Quelqu'un a t'il rencontré le même problème? Une solution existe t'elle ? Merci po...

Newbie

Bonjour,   Comme indiqué dans le titre, l'option "mode voiture" n'apparait plus dans mes préférences d'application. Cette disparition c'est produite du jour au lendemain. Quelqu'un a t'il ren...

Cleanavic

Newbie

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sort By Recently Added with newest tracks added to top.

Currently when you sort by recently added, in mobile, it reverses the order of the recently added, but adding the most recent to the bottom, instead of to the top. Please fix this so it matches Desktop and reality. OS: Android

Roadie

Currently when you sort by recently added, in mobile, it reverses the order of the recently added, but adding the most recent to the bottom, instead of to the top. Please fix this so it matches Deskt...

MafeG

Spotify Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes