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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Spotify app gets stuck immediately after opening.

PlanPremiumCountryAustriaDeviceGalaxy S21Operating SystemAndroid 11Spotify Version 8.6.20.1063 My Question or IssueImmediately after opening, the Android app gets stuck. Sometimes music is still played via Bluetooth (in the car) although the app cann...

  • Casual Listener
  • Plan Premium Country Austria Device Galaxy S21 Operating System Android 11 Spotify Version 8.6.20.1063   My Question or Issue Immediately after opening, the Android app gets stuck. So...
  • Billy-J
  • Spotify Star
  • 1109 Views
  • 3 replies
  • 0 likes
  • Android
    Galaxy S21
  • 1109 Views
  • 3 replies
  • 0 likes

Superuser Contribution OFFLINE MODE USE MOBILE DATA WITH MY DOWNLOADED MUSIC

When i driving on Highway in countrys with low or none of signal my downloaded music hears a little silence or cut in parts of songs. Before to start to drive, i make a double check to validate if my playlists was downloaded totally. i have a microsd...

  • Casual Listener
  • When i driving on Highway in countrys with low or none of signal my downloaded music hears a little silence or cut in parts of songs.   Before to start to drive, i make a double check to valid...
  • Eni
  • Moderator
  • 530 Views
  • 5 replies
  • 0 likes
  • OfflineNotWorks
  • 530 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Android][Browse] New Releases for You on Home

I really liked the New Releases for You-section on the Home page, but now it's mostly gone and only appears once a month if even that. Is there a way to active this section so it's visible at all times? I've tried the Release Radar under search, but ...

  • Gig Goer
  • I really liked the New Releases for You-section on the Home page, but now it's mostly gone and only appears once a month if even that. Is there a way to active this section so it's visible at all tim...
  • Jeremy
  • Spotify Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Android
    Browse
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App not working on Pixel 5

PlanPremium/FamilyCountryAustraliaDevicePixel 5Operating SystemAndroid Oreo 11My ProblemSpotify App does not change pages visually when I use the app. As in, when I open an album from my recently played, or press Search or My Library, the screen does...

  • Newbie
  •   Plan Premium/Family Country Australia Device Pixel 5 Operating System Android Oreo 11 My Problem Spotify App does not change pages visually when I use the app. As in, when I ope...
  • Alex
  • Spotify Legend
  • 1059 Views
  • 1 replies
  • 0 likes
  • 1059 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App crashes when navigating my library

PlanPremiumCountryGermany DeviceS21 PlusOperating SystemAndroid 11 My Question or IssueWhen i click on "my library" the Spotify App crashes. I already reinstalled, rebooted and cleared chaches. The S21 Plus does not have a SD-Card. I use the current ...

  • Visitor
  •   Plan Premium Country Germany   Device S21 Plus Operating System Android 11   My Question or Issue When i click on "my library" the Spotify App crashes. I already reinst...
  • Novy
  • Moderator
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mobile data not working android

Premium IndiaOnePlus 7TAndroid 11 oxygen OSSpotify will not work on my mobile data but it works properly on the wifi and mobile hotspot. I have tried to clear the data and cache , reinstall the app and restart my phone . Nothing seems to work . Pleas...

  • Visitor
  • Premium  India OnePlus 7T Android 11 oxygen OS Spotify will not work on my mobile data but it works properly on the wifi and mobile hotspot. I have tried to clear the data and cache , reinst...
  • Ivan
  • Spotify Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still no lyrics (for all songs) even the app is the latest version.

PlanFree/PremiumCountryIndonesiaDeviceSamsung Galaxy A30Operating SystemAndroid 10 My Question or IssueMy spotify app still has no lyrics for all songs even it is currently the latest version. I am so confused whether my device is not compatible for ...

  • Casual Listener
  • Plan Free/Premium Country Indonesia Device Samsung Galaxy A30 Operating System Android 10   My Question or Issue My spotify app still has no lyrics for all songs even it is currently t...
  • lia864
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Superuser Contribution Recent Update Android Mobile 8.6.20.1063

PlanPremiumCountryUSA DevicePixel 5Operating SystemAndroid 11 My Question or IssueHello! I love the Spotify experience so thank you! I am experiencing an issue after the recent update 8.6.20.1063. The home screen layout in the Android app has changed...

  • Casual Listener
  • Plan Premium Country USA   Device Pixel 5 Operating System Android 11   My Question or Issue Hello! I love the Spotify experience so thank you!   I am experiencing an...
  • Novy
  • Moderator
  • 691 Views
  • 4 replies
  • 3 likes
  • 691 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Current Song frozen

PlanPremium CountryUK DeviceSamsung Galaxy S10 Operating SystemAndroid V11 My Question or IssueSpotify keeps reporting the same song regardless of what song is actually playing. The controls also get messed up so it thinks songs aren't playing when t...

  • Casual Listener
  • Plan Premium   Country UK   Device Samsung Galaxy S10   Operating System Android V11   My Question or Issue Spotify keeps reporting the same song regardless of w...
  • simmi098
  • Casual Listener
  • 1549 Views
  • 17 replies
  • 3 likes
  • 1549 Views
  • 17 replies
  • 3 likes

Solved!!Superuser Contribution Stop Displaying New Podcast Episodes on mobile

My Question or IssueSo my question is, how can I stop "New Podcast Episodes" from showing up on my home screen when I open up Spotify on my mobile device?I used to follow certain podcasts, but I got over them and no longer follow them, but Spotify in...

  • Casual Listener
  • My Question or Issue So my question is, how can I stop "New Podcast Episodes" from showing up on my home screen when I open up Spotify on my mobile device? I used to follow certain podcasts, but I ...
  • Novy
  • Moderator
  • 4296 Views
  • 4 replies
  • 6 likes
  • Mobile
    Podcasts
  • 4296 Views
  • 4 replies
  • 6 likes

Superuser Contribution My tracks can't be played. I can't see artist or album pages.

PlanFree/PremiumCountry DeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or IssueHello.When I click on a track, the track bar shows up but the track can't be played. Also, my Liked Songs or any artist or album page can't be displayed; the ...

  • Casual Listener
  • Plan Free/Premium Country   Device Moto E4 Plus Operating System Android 7.1.1   My Question or Issue Hello. When I click on a track, the track bar shows up but the track can't b...
  • Jeremy
  • Spotify Legend
  • 639 Views
  • 3 replies
  • 0 likes
  • Android
    Android 7.1
    i can't listen to music
    internal storage
    sd card
    Something went wrong
    tracks can't be played
  • 639 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlists: Missing Features in mobile app

PlanPremiumCountyGermanyDeviceXiaomi Redmi Note 7Operating SystemAndroid 10 1. Reordering It is not possible to reorder the Playlists themselves. This feature is already very finnicky to use on Desktop, but it exists. On Android it is missing complet...

  • Casual Listener
  • Plan Premium County Germany Device Xiaomi Redmi Note 7 Operating System Android 10   1. Reordering   It is not possible to reorder the Playlists themselves. This feature is al...
  • Jeremy
  • Spotify Legend
  • 1024 Views
  • 5 replies
  • 0 likes
  • 1024 Views
  • 5 replies
  • 0 likes

Superuser Contribution Ads getting ridiculous, nonstop ads

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter pressing the button for '30 minutes of ad free listening' and making sure the video is ...

  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Mihail
  • Spotify Legend
  • 1271 Views
  • 1 replies
  • 0 likes
  • 1271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is this a bug?

PlanFreeCountryMexicoDeviceMoto G6Operating SystemAndroid 9Spotify Version8.6.20.1063 My Question or IssueSince April 14th 2021 I have been facing this bug on the Android app's homepage, that day there was an update for the app and since then I have ...

  • Visitor
  • Plan Free Country Mexico Device Moto G6 Operating System Android 9 Spotify Version 8.6.20.1063   My Question or Issue Since April 14th 2021 I have been facing this bug on the Android...
  • Mihail
  • Spotify Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone not updating currently playing when connected to Google Nest

Latest version of Spotify Android app. Google Pixel 3XL. Google Nest. My phone is no longer showing what is currently being played on Google Nest. I used to be able to play music on the Nest and then quickly look at my phone if I wanted to know the s...

  • Casual Listener
  • Latest version of Spotify Android app. Google Pixel 3XL. Google Nest.   My phone is no longer showing what is currently being played on Google Nest. I used to be able to play music on the Nest...
  • Jeremy
  • Spotify Legend
  • 1197 Views
  • 7 replies
  • 14 likes
  • 1197 Views
  • 7 replies
  • 14 likes

Superuser Contribution Why is the updated mobile UI so slow?

I am a premium customer using Spotify app on Samsung J8 running Android 10. I do not know why it is so difficult to contact support but I have been unable to find a solution to my problem so I am posting here. I have never been a big fan of the mobil...

  • Newbie
  • I am a premium customer using Spotify app on Samsung J8 running Android 10.  I do not know why it is so difficult to contact support but I have been unable to find a solution to my problem so I ...
  • CarlosE
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback speeed

Issue : Playback speed button in any of the podcasts is removed or not showing in my phone. I reinstalled but nothing changed.Country : IndiaAndroid version 9 Samsung Galaxy J7 Nxt 

Screenshot_20210422-195249_Spotify.jpg
  • Visitor
  • Issue : Playback speed button in any of the podcasts is removed or not showing in my phone. I reinstalled but nothing changed. Country : India Android version 9 Samsung Galaxy J7 Nxt    
  • Eni
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ugly navbar from a recent update

PlanPremium CountryIndia DeviceLG G8X Operating SystemAndroid 10 My Question or IssuePreviously my navigation bar of my phone was translucent and hides whenever I'm lyric mode. But in on the day of February 13 or 14th an update came which it suddenly...

  • Regular
  •   Plan Premium   Country India   Device LG G8X   Operating System Android 10   My Question or Issue Previously my navigation bar of my phone was translucent and...
  • CarlosE
  • Moderator
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution Main window is cropped

Plan: PremiumCountry: FranceDevice: Chromebook (HP Pro c640)Operating System: Chrome OS 89 (~Android) My Question or IssueThe main window of the app is cropped so I cannot access the lower part of it.- when in large view (tablet mode), the left panel...

Screenshot 2021-04-14 15.02.47.png adjerbetian_2-1618405606228.png adjerbetian_3-1618405711584.png
  • Regular
  • Plan: Premium Country: France Device: Chromebook (HP Pro c640) Operating System: Chrome OS 89 (~Android)   My Question or Issue The main window of the app is cropped so I ca...
  • adjerbetian
  • Regular
  • 781 Views
  • 10 replies
  • 0 likes
  • 781 Views
  • 10 replies
  • 0 likes

Superuser Contribution why doesn't my Spotify play other suggestions after i search for a song and play it

PlanPremiumCountryNigeriaDevice(LG g6)Operating System( Android 9 .) My Question or IssueWhen i search for a song and play it, after that play my app suggests other songs for me and continues to play but other times it does not. How do i make it alwa...

  • Visitor
  • Plan Premium Country Nigeria Device (LG g6) Operating System ( Android 9 .)   My Question or Issue When i search for a song and play it, after that play my app suggests other songs for...
  • Jeremy
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes