Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2760 Views
1 replies
0 likes

2760 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
5200 Views
1 replies
0 likes

5200 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3716 Views
1 replies
3 likes

3716 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39717 Views
19 replies
1 likes
music stops

39717 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165539 Views
0 replies
35 likes
Mac

165539 Views
0 replies
35 likes

Downloaded music won't play offline

PlanPremiumCountry: USA Devicemac book airOperating System My Question or Issue: I used to be able play music I downloaded offline but it won't let me. I completely unistalled spotifly and cleared caches and then reinstalled still having same problem

premiere
Casual Listener
Plan Premium Country: USA Device mac book air Operating System My Question or Issue: I used to be able play music I downloaded offline but it won't let me. ...
2019-08-09 5:47:07 PM
2019-08-09 10:50:44 PM
Loxer
Community Legend
999 Views
3 replies
0 likes

999 Views
3 replies
0 likes

Spotify desktop app on Mac completley unusable

Brief description of the issue: App loads correctley and loads saved tracks and playlists, but without any artwork, every playlist is empty and music playback doesn't work. The web player works without any issue in Chrome browser. The issue appeared ...

taniotanio7
Newbie
Brief description of the issue: App loads correctley and loads saved tracks and playlists, but without any artwork, every playlist is empty and music playback doesn't work. The web player works ...
2019-08-04 9:51:39 PM
2019-08-09 9:32:10 PM
Loxer
Community Legend
707 Views
1 replies
0 likes

707 Views
1 replies
0 likes

Can´t change volume with keyboard when using Connect to other speaker.

Plan: Premium FamilyCountry: Sweden Device: Macbook Pro 15" mid 2019Operating System: macOs 10.14.5 My Question or IssueHi!I use Spotify Connect from all of my devices at home, mostly the one that is closest to me at the moment. I´m used to change th...

Bergan
Casual Listener
Plan: Premium Family Country: Sweden Device: Macbook Pro 15" mid 2019 Operating System: macOs 10.14.5 My Question or Issue Hi! I use Spotify Connect from all of my devices ...
2019-08-09 7:41:39 PM
2019-08-09 7:44:29 PM
Bergan
Casual Listener
828 Views
1 replies
1 likes
Connect
keyboard
MacBook Desktop

828 Views
1 replies
1 likes

Downloading Playlists Names and Artists

Is it possible to download the list of song names, artist, album and playlist order in the event i want to purchase ths songs? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Win...

edichen
Visitor
Is it possible to download the list of song names, artist, album and playlist order in the event i want to purchase ths songs? Plan Free/Premium Country Device (iPhone 8,...
2019-08-08 5:28:21 PM
2019-08-09 5:45:10 PM
Alienator5000
Regular
1532 Views
1 replies
0 likes

1532 Views
1 replies
0 likes

Solved!! Spotify client keeps playing on a strange device called STOREID

Plan: PremiumCountry: USA Devices: MB Pro, Iphone XR My Question or IssueMy spotify clients keep halting playback, playing on a device called "STORE_STOREID-CPU" - see the attached screenshot. What is this device and how do I remove it from my accoun...

Screen Shot 2019-08-08 at 10.21.32 AM.png

mfrobben
Visitor
Plan: Premium Country: USA Devices: MB Pro, Iphone XR My Question or Issue My spotify clients keep halting playback, playing on a device called "STORE_STOREID-CPU" - see the ...
2019-08-08 4:34:19 PM
2019-08-09 3:10:57 PM
DanifC
Composer
801 Views
1 replies
0 likes

801 Views
1 replies
0 likes

This AD Refuses to Play

Free | United StatesMacbook Pro (Retina 13" Mid-2014)MacOS Mojave This single ad absolutely refuses to play. To get around it, I have to ⌘Q and completely reopen Spotify, every time it plays. This is the only ad that won't play, and only on desktop, ...

Screen Shot 2019-08-07 at 3.33.23 PM.png

Glutenfreebooty
Visitor
Free | United States Macbook Pro (Retina 13" Mid-2014) MacOS Mojave This single ad absolutely refuses to play. To get around it, I have to ⌘Q and completely reopen Spotify, every time...
2019-08-07 9:51:05 PM
2019-08-09 2:25:35 PM
user-removed
Not applicable
415 Views
3 replies
0 likes

415 Views
3 replies
0 likes

Desktop app won't download or play local files on devices

PlanPremiumCountryAustraliaDevice(iPhone XR, Macbook Pro late 2011)Operating System(iOS 10, ) I'm having a problem I hope someone can help with. The desktop app shows local files and plays them just fine, that have been put into playlists. The downlo...

LuvYaWork
Regular
Plan Premium Country Australia Device (iPhone XR, Macbook Pro late 2011) Operating System (iOS 10, ) I'm having a problem I hope someone can help with. The desktop app...
2019-08-07 9:50:03 AM
330 Views
0 replies
3 likes

330 Views
0 replies
3 likes

Spotify min window height

Hello, There is an issue which bothered me for months now. I often have spotify up on my second monitor while working. Because it is not the only winow I need to have open beside my main monitor, I try to minimize it as much as I can. The thing is, n...

TheNoim
Casual Listener
Hello, There is an issue which bothered me for months now. I often have spotify up on my second monitor while working. Because it is not the only winow I need to have open bes...
2019-08-06 12:57:12 PM
2019-08-06 11:19:47 PM
DanifC
Composer
1625 Views
1 replies
6 likes

1625 Views
1 replies
6 likes

New Releases "New albums & singles" hasn't updated in weeks

I was a regular user of the "New albums & singles" page that could be found under Browse -> New Releases. However the last releases shown there are from 2018, if I'm not mistaken out of the last week of 2018. It is the same thing for a couple of Germ...

samrazr
Casual Listener
I was a regular user of the "New albums & singles" page that could be found under Browse -> New Releases. However the last releases shown there are from 2018, if I'm not mistaken out of the la...
2019-01-09 1:48:49 PM
2019-08-06 5:41:50 PM
Foxy72
Visitor
750 Views
4 replies
0 likes

750 Views
4 replies
0 likes

Bugreport: bad advertisement placement on desktop UI

See picture, bottom advert covers the texts from the content, which is already scrolled to the bottom and cannot moved further up to actually see what's there. Edit: OSX desktop client.

user-removed
Visitor
See picture, bottom advert covers the texts from the content, which is already scrolled to the bottom and cannot moved further up to actually see what's there. Edit: OSX desktop client.
2019-07-29 12:22:42 AM
2019-08-06 10:07:20 AM
Rene01
Community Legend
760 Views
1 replies
0 likes

760 Views
1 replies
0 likes

Playlist Information Won't Save/Update

Plan: Spotify PremiumCountry: United States Device: Macbook Pro 15" 2017Operating System: macOS Mojave 10.14.5Spotify Version: 1.1.12.449.g4109e645 Brief description of the issue: When I update my playlist cover/description, it will initially show as...

niesa28
Casual Listener
Plan: Spotify Premium Country: United States Device: Macbook Pro 15" 2017 Operating System: macOS Mojave 10.14.5 Spotify Version: 1.1.12.449.g4109e645 Brief description...
2019-08-05 8:36:51 PM
491 Views
0 replies
3 likes
Playlist Cover
Playlist Cover image change
playlist description
playlist descriptions and photos

491 Views
0 replies
3 likes

Collaborative Playlist

Hello! I have sent a collaborative playlist to my friends, but one of them can't open it at all on her iPhone 6 on the latest iOS. I have Premium, but she has a free account. USA.

atpasquan
Newbie
Hello! I have sent a collaborative playlist to my friends, but one of them can't open it at all on her iPhone 6 on the latest iOS. I have Premium, but she has a free account. USA. &nb...
2019-08-05 1:59:57 AM
282 Views
0 replies
0 likes

282 Views
0 replies
0 likes

Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to filter my playlists on my Spotify app on Macbook. Apparantly this is no longer poss...

Recnik
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used ...
2019-08-01 7:59:49 PM
2019-08-03 9:36:16 AM
Loxer
Community Legend
6252 Views
3 replies
0 likes

6252 Views
3 replies
0 likes

New Desktop update messes up scrolling with album art

PlanPremiumCountryUSA DeviceMacbook Pro late 2013Operating SystemMojave My Question or IssueWhen I listen to spotify on the desktop app, I like to have the album art as big as possible because I like to see it. However the album art uses the same sid...

Becca_m
Music Fan
Plan Premium Country USA Device Macbook Pro late 2013 Operating System Mojave My Question or Issue When I listen to spotify on the desktop app, I like to have the album art a...
2019-06-14 12:38:58 AM
2019-08-03 6:05:53 AM
valentino98
Visitor
1386 Views
2 replies
5 likes

1386 Views
2 replies
5 likes

Solved!! Spotify for Macbook Kaput

PlanPremiumCountryUSADeviceMacBookOperating SystemHigh Sierra 10.13.6 My Question or IssueI couldn't download recently added Mac "Local Files" onto my android Pixel phone. In desperation, I uninstalled Spotify on my mac, and have since found Apple no...

MountainSufi
Music Fan
Plan Premium Country USA Device MacBook Operating System High Sierra 10.13.6 My Question or Issue I couldn't download recently added Mac "Local Files" onto my android...
2019-07-18 4:37:25 AM
2019-08-03 4:29:38 AM
Bethany_Dawn
Community Legend
3115 Views
10 replies
0 likes

3115 Views
10 replies
0 likes

[iOS][Search] OS X 10 no supported artwork glitching

On a mac mini the art work doesnt down load. The whole system is glitching in many ways. Spotify says it is not longer supported in few months and apple isnt providing updates. How do i revert to an older version of Spotify that will be more stable? ...

user-removed
Visitor
On a mac mini the art work doesnt down load. The whole system is glitching in many ways. Spotify says it is not longer supported in few months and apple isnt providing updates.&nbsp...
2019-04-07 4:02:58 PM
2019-08-02 6:04:56 PM
Loxer
Community Legend
523 Views
1 replies
0 likes
iOS
Search

523 Views
1 replies
0 likes

[iOS][Connect] MacBook 10.9.5 - Spotify only available in Web Player

I can only use Spotify on the MacBook via "Web Player (Chrome)". Clicking on the Spotify in the menu bar simpy elicits yet another download and all I get is a black Spotify page that does nothing, altho it's shown in finder as another drive (like a b...

1123252413
Newbie
I can only use Spotify on the MacBook via "Web Player (Chrome)". Clicking on the Spotify in the menu bar simpy elicits yet another download and all I get is a black Spotify page that does nothi...
2019-04-27 4:52:02 PM
2019-08-02 5:55:51 PM
Loxer
Community Legend
7160 Views
1 replies
0 likes
Connect
iOS

7160 Views
1 replies
0 likes

Solved!! [Bug] Sort on time and you're not able to jump back

PlanPremiumCountrySweden DeviceiMacOperating SystemOS XMy Question or IssueIf I sort a playlist on time (ie. latest on top and not the order when added which is default) and play something in the list. If I now press the litte preview icon in bottom ...

dozepih
Casual Listener
Plan Premium Country Sweden Device iMac Operating System OS X My Question or Issue If I sort a playlist on time (ie. latest on top and not the order when added which is default) and ...
2019-07-31 6:58:32 AM
2019-08-01 2:19:22 PM
Loxer
Community Legend
1007 Views
2 replies
0 likes

1007 Views
2 replies
0 likes

Mac App Loads and Logs In but Won't Play....

PlanPremiumCountryUSADeviceMacBookPro mid-2019Operating SystemOS 10.14.5Spotify Version1.1.10.540.gfcf0430f I've been using Spotify for years on my mac laptop, even though today, and then for some reason today it got super wonky and I haven't been ab...

Screen Shot 2019-07-31 at 9.40.21 PM.png

jmlfilm
Casual Listener
Plan Premium Country USA Device MacBookPro mid-2019 Operating System OS 10.14.5 Spotify Version 1.1.10.540.gfcf0430f I've been using Spotify for years on my mac laptop, even...
2019-08-01 7:01:09 AM
2019-08-01 2:08:06 PM
Loxer
Community Legend
1174 Views
5 replies
0 likes

1174 Views
5 replies
0 likes

Clicking album artwork for current song highlighting wrong song in playlist

PlanPremiumCountryUSADeviceMBP 2015 Operating SystemMacOS Mojave My Question or IssueWhen playing songs in a playlist, if I click the album artwork of currently playing song, I expect Spotify to navigate to the song currently playing and highlight wh...

user-removed
Visitor
Plan Premium Country USA Device MBP 2015 Operating System MacOS Mojave My Question or Issue When playing songs in a playlist, if I click the album artwork of currently playin...
2019-07-21 12:39:37 AM
2019-07-31 12:03:53 AM
user-removed
Not applicable
1508 Views
2 replies
3 likes

1508 Views
2 replies
3 likes

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