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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
  • 134326 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
  • 50956 Views
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Solved!!Superuser Contribution Error "Spotify cant Play this right now ..." Because of Soundquality above 192000Hz

PlanFreeCountryGermanyDevicePC(FiiO K5 Pro over usb + DT 990 Pro)Operating SystemWindows 10 Pro20H2 (Build 19042.928) My Question or IssueFirst of all this issue got already solved but since then Spotify didn't do anything to fix it. https://communit...

  • Visitor
  • Plan Free Country Germany Device PC (FiiO K5 Pro over usb + DT 990 Pro) Operating System Windows 10 Pro 20H2 (Build 19042.928)   My Question or Issue First of all this issue got alre...
  • CarlosE
  • Moderator
  • 726 Views
  • 1 replies
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  • bug
    plsfix
  • 726 Views
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Superuser Contribution minimizes games from full screen to windowed mode

Plan:PremiumCountry: Device: PCOperating System:Windows 10 My Question or IssueWhen I open an application in one screen or just use it, the game on the other screen just goes from full-screen mode to windowed mode and**bleep** happens ONLY WITH SPOTI...

  • Casual Listener
  • Plan:Premium Country:   Device: PC Operating System:Windows 10   My Question or Issue When I open an application in one screen or just use it, the game on the other screen just goes ...
  • CarlosE
  • Moderator
  • 165 Views
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  • 165 Views
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New interface that is currently implemented issue

So currently using the new desktop version and i mostly love it until i noticed that if the app starts playing music from a generated list based on your last finished playlist, before you could click the image of the album/song on the bottom left and...

  • Visitor
  • So currently using the new desktop version and i mostly love it until i noticed that if the app starts playing music from a generated list based on your last finished playlist, before you could click...
  • 56 Views
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  • 56 Views
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Solved!!Superuser Contribution Spotify Won't Update

Hi, I am trying to update my Spotify desktop app (Microsoft Store) for a month now because I really liked the new UI but here is the thing: I can't get the new update and so the new UI. I tried to uninstall Spotify and installed from Spotify website ...

  • Visitor
  • Hi, I am trying to update my Spotify desktop app (Microsoft Store) for a month now because I really liked the new UI but here is the thing: I can't get the new update and so the new UI. I tried to un...
  • Mihail
  • Spotify Legend
  • 600 Views
  • 2 replies
  • 1 likes
  • 600 Views
  • 2 replies
  • 1 likes

Superuser Contribution POP UP/WIDGET DISAPPEARED

PlanPremiumCountryMexico Operating SystemWindows 10Version1.1.57.443.ga029a6c4-a My Question or IssueMy Pop Up to change or pause the song I'm listening to just disappeared. I know that there's an option to visualize it or not (preferences), but I do...

  • Visitor
  • Plan Premium Country Mexico  Operating System Windows 10 Version 1.1.57.443.ga029a6c4-a   My Question or Issue My Pop Up to change or pause the song I'm listening to just disappea...
  • Mihail
  • Spotify Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
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Superuser Contribution Can't log in

Can't log in at all. None of the buttons work. "Log in" and "Continue with Facebook/Google/Apple" do nothing when clicked. On Windows 10.

  • Gig Goer
  • Can't log in at all. None of the buttons work. "Log in" and "Continue with Facebook/Google/Apple" do nothing when clicked. On Windows 10.
  • Jeremy
  • Moderator
  • 115 Views
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  • 115 Views
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Superuser Contribution Can't Install

I just bought a new PC and I can't install Spotify because it says to install it on a regular account and not an admin account. I have no desire to create another user on my PC for no reason other to install Spotify.

  • Gig Goer
  • I just bought a new PC and I can't install Spotify because it says to install it on a regular account and not an admin account. I have no desire to create another user on my PC for no reason other to...
  • Jeremy
  • Moderator
  • 118 Views
  • 1 replies
  • 1 likes
  • 118 Views
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  • 1 likes

Superuser Contribution i cant update my spotify

for some reason I cant install the latest update on my laptop and computer, I have logged into another account and that account has the newest update but once i logged back to my main account it went back to the old update. everything else works fine...

  • Visitor
  • for some reason I cant install the latest update on my laptop and computer, I have logged into another account and that account has the newest update but once i logged back to my main account it went...
  • Jeremy
  • Moderator
  • 110 Views
  • 1 replies
  • 1 likes
  • 110 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Connect - App showing wrong song or not showing anything

PlanPremiumCountryGermanyDevicesOnePlus 8 Pro & Desktop PCOperating SystemAndroid 11 (latest Update on March 1st) & Windows 10 2004 My Question or IssueWhen Playing songs on my Desktop PC via Spotify, my phone either shows the wrong song playing and ...

  • Casual Listener
  • Plan Premium Country Germany Devices OnePlus 8 Pro & Desktop PC Operating System Android 11 (latest Update on March 1st) & Windows 10 2004   My Question or Issue When Playing...
  • Jeremy
  • Moderator
  • 1361 Views
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  • 1361 Views
  • 6 replies
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Solved!!Superuser Contribution Local files

PlanFree Operating SystemWindows 10My Question or IssueHi, today I found the add local files feature on spotify settings. I enabled it, added a path were I have mp3 music files and then I searched for the music in spotify and nothing. According to th...

  • Newbie
  •   Plan Free   Operating System Windows 10 My Question or Issue Hi, today I found the add local files feature on spotify settings. I enabled it, added a path were I have mp3 musi...
  • CarlosE
  • Moderator
  • 137 Views
  • 1 replies
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  • 137 Views
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Superuser Contribution Separating the albums on new desktop version

Hello.I must say that I dont like the new desktop version at all. I used to like the desktop version because I could acess the tracks of the artist directly on his page, allowing me to listen album after album automatically. The way that works now ma...

  • Visitor
  • Hello. I must say that I dont like the new desktop version at all. I used to like the desktop version because I could acess the tracks of the artist directly on his page, allowing me to listen a...
  • Eni
  • Moderator
  • 127 Views
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  • 127 Views
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Solved!!Superuser Contribution Clicking and pasting a song in playlists doesn't work anymore...

When I copy a song, open a playlist, and click a song in the playlist to paste the song below it, the song is automatically pasted at the bottom of the playlist. I want the song to go to where I selected but it doesn't anymore. I used to be able to d...

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  • Music Fan
  • When I copy a song, open a playlist, and click a song in the playlist to paste the song below it, the song is automatically pasted at the bottom of the playlist. I want the song to go to where I sele...
  • LemonAid
  • Music Fan
  • 302 Views
  • 2 replies
  • 1 likes
  • copy
    paste
    Playlist
    Playlists
    songs
  • 302 Views
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Solved!!Superuser Contribution Friend Activity not showing specific people

PlanPremiumCountryCzech RepublicDeviceLenovo Ideapad laptopOperating SystemWindows 10 My Question or IssueMy Friend Activity's been bugging for a while now. At first, it wasn't showing most of the people I follow, so I gave it some time and most peop...

  • Casual Listener
  • Plan Premium Country Czech Republic Device Lenovo Ideapad laptop Operating System Windows 10   My Question or Issue My Friend Activity's been bugging for a while now. At first, it was...
  • CarlosE
  • Moderator
  • 642 Views
  • 3 replies
  • 1 likes
  • 642 Views
  • 3 replies
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Superuser Contribution Unknown settings for Local Files

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueIf I turn on Local Files in settings, I see a second toggle for each local source that doesn't have a label. What are these toggles for?

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  • Casual Listener
  • Plan Premium Country USA Operating System Windows 10   My Question or Issue If I turn on Local Files in settings, I see a second toggle for each local source that doesn't have a label. W...
  • Eni
  • Moderator
  • 143 Views
  • 3 replies
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  • 143 Views
  • 3 replies
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Superuser Contribution Mouse back/forward shortcut buttons no longer work in new UI update

PlanPremiumCountryUSADeviceRazer Black Pro '17 2017Operating SystemWindows 10 My Question or IssueI love the new UI update, but the mouse shortcut buttons for forward and back on my OG model wired Logitech G502 Hero no longer work in the Spotify app....

  • Visitor
  • Plan Premium Country USA Device Razer Black Pro '17 2017 Operating System Windows 10   My Question or Issue I love the new UI update, but the mouse shortcut buttons for forward and bac...
  • Novy
  • Moderator
  • 181 Views
  • 1 replies
  • 1 likes
  • 181 Views
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Superuser Contribution [Desktop App] Empty Gray Bar at the bottom on Spotify Free

PlanFreeCountryTunisiaDeviceAsus X541UV LaptopOperating SystemWindows 10My Question or IssueEmpty Gray Bar at the bottom on Spotify Free in playlists, search, and settings. Only disappears in the Home tab.

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  • Casual Listener
  • Plan Free Country Tunisia Device Asus X541UV Laptop Operating System Windows 10 My Question or Issue Empty Gray Bar at the bottom on Spotify Free in playlists, search, and settings. Only dis...
  • Eni
  • Moderator
  • 617 Views
  • 3 replies
  • 0 likes
  • 617 Views
  • 3 replies
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Superuser Contribution [DESKTOP] New UI has broken top part of the screen in full screen

PlanPremiumCountryUnited StatesOperating SystemWindows 10 My IssueThe top part of my Spotify desktop app is broken and is acting like it isn't there. It works fine in windowed mode, but when I put it to full screen, it's the top couple of inches that...

  • Regular
  • Plan Premium Country United States Operating System Windows 10   My Issue The top part of my Spotify desktop app is broken and is acting like it isn't there. It works fine in windowed mo...
  • CarlosE
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
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Solved!!Superuser Contribution Alternate album releases / "1 more release" not available after update

PlanPremiumCountryUSDevicePCOperating SystemWindows 10Spotify Version1.1.56.595.g2d2da0de-a My Question or Issuei am no longer able to toggle between alternate releases of any given album. there used to be a dropdown selector at the bottom of album p...

  • Casual Listener
  • Plan Premium Country US Device PC Operating System Windows 10 Spotify Version 1.1.56.595.g2d2da0de-a   My Question or Issue i am no longer able to toggle between alternate releases o...
  • rusteford
  • Casual Listener
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
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Solved!!Superuser Contribution Windows 10 - No sound from spotify

PlanPremiumCountryPortugalDeviceLaptopOperating SystemWindows 10 Hi, I'm a long time user of Spotify. I'm currently using Windows 10 to run Spotify and I'm using the desktop version. A few days ago, I stopped getting any sound out of Spotify I first ...

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  • Regular
  • Plan Premium Country Portugal Device Laptop Operating System Windows 10   Hi,  I'm a long time user of Spotify.  I'm currently using Windows 10 to run Spotify and I'm using ...
  • lpinho
  • Regular
  • 314 Views
  • 8 replies
  • 0 likes
  • 314 Views
  • 8 replies
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