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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1065 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

143332 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

127789 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10785 Views

1 replies

6 likes

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I downloaded a file and it was a malware for spotify

PlanFreeCountryIsraelDevicePcOperating SystemWindows 10 My Question or IssueOk so the other day i download a "free" spotify premium on my pc and what it did is just awful. I knew it wont work but now i cant use the spotify app and the web player and ...

Casual Listener

  Plan Free Country Israel Device Pc Operating System Windows 10   My Question or Issue Ok so the other day i download a "free" spotify premium on my pc and what it did is just a...

mragvania

Casual Listener

882 Views

4 replies

0 likes

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Superuser Contribution [Desktop] Local files album art problems

Some album art from local files won't load properly and will display the album art of the previous song. I tried EVERYTHING and I can't seem to fix it. Here is a list of what I tried :-Changing the directory-Reinstalling Spotify-Making sure there are...

Gig Goer

Some album art from local files won't load properly and will display the album art of the previous song. I tried EVERYTHING and I can't seem to fix it.    Here is a list of what I tried :...

Alex

Spotify Legend

409 Views

2 replies

1 likes

Desktop
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Superuser Contribution Playlist folder view

PlanPremiumCountryBelgiumDeviceDell Latitude 5501Operating SystemWindows 10 My Question or IssueRecently, the desktop interface (both web and app) of spotify has changed. Since then, my playlist subfolders are not displayed anymore, but directly the ...

Music Fan

Plan Premium Country Belgium Device Dell Latitude 5501 Operating System Windows 10   My Question or Issue Recently, the desktop interface (both web and app) of spotify has changed. Sin...

OllNoll

Casual Listener

3182 Views

10 replies

7 likes

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  • 10 replies
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Solved!!Superuser Contribution What's new broken on Desktop

Hello,I am writing to report an issue with the Desktop What's New Feed on Spotify. For more than a week now, I have been unable to access the feed on the Desktop app. This is what I see when I try to open it (pic 1). However, the feed works fine on t...

Visitor

Hello, I am writing to report an issue with the Desktop What's New Feed on Spotify. For more than a week now, I have been unable to access the feed on the Desktop app. This is what I see when I tr...

SeawaterMalone

Visitor

2483 Views

12 replies

0 likes

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Superuser Contribution songs will not play

PlanfreeCountryunited kingdomDevicewindows desktopOperating Systemwindows 10 My Question or Issuei try to play a song and it says spotify can't play this right now but when i try and play it on the web player it plays the song

Casual Listener

  Plan free Country united kingdom Device windows desktop Operating System windows 10   My Question or Issue i try to play a song and it says spotify can't play this right now bu...

AlejaR

Moderator

492 Views

3 replies

0 likes

"Now Playing"
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Browsing albums using new sidebar

I have lots of albums saved for future listening, but the new sidebar makes it very difficult scrolling through them. I use compact mode, so all albums are listed as text. I tried disabling compact mode, but it's difficult scrolling through album thu...

Roadie

I have lots of albums saved for future listening, but the new sidebar makes it very difficult scrolling through them. I use compact mode, so all albums are listed as text.   I tried disabling ...

words_and_music

Newbie

917 Views

3 replies

2 likes

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Superuser Contribution Spotify crashes when trying to play local files

PlanPremiumDeviceHP LaptopOperating SystemWindows 10 My Question or Issuewhenever i try to play ANY local file that i have dragged on to a playlist, spotify will crash/close immediately. this does not happen with regular tracks on the same playlist, ...

Casual Listener

Plan Premium Device HP Laptop Operating System Windows 10   My Question or Issue whenever i try to play ANY local file that i have dragged on to a playlist, spotify will crash/close imme...

Joan

Moderator

2618 Views

4 replies

0 likes

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Superuser Contribution I need to restart spotify often to be able to play songs

PlanPremiumCountryFrance Operating SystemWindows 10 My Question or Issue Often spotify does not play songs.When i click on PLAY button nothing happens ( the button does not react: any green play buytton, or the white play button at the bottom).It is ...

Visitor

Plan Premium Country France  Operating System Windows 10   My Question or Issue     Often spotify does not play songs. When i click on PLAY button nothing happens ( the...

Susan_GP

Moderator

1211 Views

1 replies

0 likes

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Superuser Contribution Spotify crashes immediatly

PlanPremiumCountrySwedenOperating SystemWindows 10 My Question or IssueWhenever I open the Spotify app on my laptop it crashes. It shows that its open in the taskbar and the icon shows up for a split second in the tray. If I hover over it in the task...

Newbie

Plan Premium Country Sweden Operating System Windows 10   My Question or Issue Whenever I open the Spotify app on my laptop it crashes. It shows that its open in the taskbar and the icon...

Huothar

Roadie

1378 Views

12 replies

2 likes

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  • 2 likes

Superuser Contribution Songs don't play on the Windows app

Hi. I downloaded the app for Windows and song's don't play. When I click play the song starts for less than one second (I don't hear anything) and then it stops and I see the message "it is not possible to play the content. if you downloaded it pleas...

Visitor

Hi.   I downloaded the app for Windows and song's don't play. When I click play the song starts for less than one second (I don't hear anything) and then it stops and I see the message "it is ...

user-removed

Not applicable

449 Views

4 replies

0 likes

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Superuser Contribution desktop app

The spotify app on my laptop logged me out and won't log me back in? I've logged in on my browser but that won't register to the app. I've also redownloaded the app and it's having the same problems.

Visitor

The spotify app on my laptop logged me out and won't log me back in? I've logged in on my browser but that won't register to the app. I've also redownloaded the app and it's having the same problems....

Joan

Moderator

415 Views

1 replies

0 likes

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Solved!!Superuser Contribution Bug Report - Incorrect Time

PlanPremiumCountryUnited KingdomDeviceWindows 11My Question or IssueThe "Played" time is in the future, the current time on the device is synchronized/correct. I've tried restarting Spotify but the issue still happens.

Regular

Plan Premium Country United Kingdom Device Windows 11 My Question or Issue The "Played" time is in the future, the current time on the device is synchronized/correct. I've tried restarting Spo...

OscarDC

Moderator

685 Views

5 replies

0 likes

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Superuser Contribution Desktop lyrics sometime only show the current line and not the whole song

PlanPremiumCountryCanada DeviceHP EnvyOperating SystemWindows 10 My Question or IssueWhen I open the lyrics to a song on desktop, I am only seeing the current line and a couple upcoming lines. I have previously been able to see and scroll through the...

Newbie

Plan Premium Country Canada   Device HP Envy Operating System Windows 10   My Question or Issue When I open the lyrics to a song on desktop, I am only seeing the current line and...

Alex

Spotify Legend

407 Views

1 replies

0 likes

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Solved!!Superuser Contribution Sidebar with album and artist information

My Question or IssueHi, I don't know why the sidebar with the album cover and the artist information on the desktop app (Windows 10) suddenly disappear. I can't find the button to reactivate it anymore.For me, it was really helpful.

Casual Listener

My Question or Issue Hi, I don't know why the sidebar with the album cover and the artist information on the desktop app (Windows 10) suddenly disappear. I can't find the button to reactivate it any...

iim2godly

Casual Listener

6014 Views

12 replies

5 likes

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Solved!!Superuser Contribution Huge empty space in "add to playlist" dropdown

PlanPremiumCountryGermanyDeviceMultiple Computers (Desktops & Laptops)Operating SystemWindows 10 & Windows 11 My Question or IssueI have this issue where i have a huge empty space in the dropdown menu when adding a song to playlist.I attached a scree...

Newbie

Plan Premium Country Germany Device Multiple Computers (Desktops & Laptops) Operating System Windows 10 & Windows 11   My Question or Issue I have this issue where i have a hug...

cmbnlover

Casual Listener

709 Views

2 replies

0 likes

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Superuser Contribution Access Denied on Windows 10 Desktop App

PlanFree/PremiumCountryItalyDeviceDesktopOperating SystemWindows 10 21h2 My Question or IssueI get this string when i access on spotify: AccessDeniedAccess DeniedTZ1A4TJN23DJH9BD6f3b75dAIMKXgTzzZOZ06p3YsT/GGYNEgusUkgWZnFMqLT2BnTkOL5g5cxX/VqVMwW6svJfq...

Casual Listener

Plan Free/Premium Country Italy Device Desktop Operating System Windows 10 21h2   My Question or Issue I get this string when i access on spotify:   AccessDeniedAccess DeniedTZ1...

Alex

Spotify Legend

1390 Views

3 replies

0 likes

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Superuser Contribution Minor bug in "About Spotify" pop-up window

If you open "About Spotify" from top left menu - pop-up window appears with text "Spotify () for Windows". I do not know what should be in "()", apparently some additional app identifier. The app is installed directly from the Spotify website and not...

Music Fan

If you open "About Spotify" from top left menu - pop-up window appears with text "Spotify () for Windows". I do not know what should be in "()", apparently some additional app identifier. &nbsp...

Mikhail94

Music Fan

514 Views

2 replies

0 likes

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Solved!!Superuser Contribution Podcasts will not play

Having issue playing Podcasts, but all my music is fine whether my personal playlist or a Spotify playlist. Tried accessing old episodes of my current Podcast binge, and episodes of my older binges, and nothing! Even tried one that I had never listen...

Regular

Having issue playing Podcasts, but all my music is fine whether my personal playlist or a Spotify playlist.  Tried accessing old episodes of my current Podcast binge, and episodes of my older bi...

OscarDC

Moderator

56286 Views

5 replies

3 likes

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Is it possible to revert the latest UI update?

PlanPremiumCountryUSADevice/Operating SystemWindows 10 Desktop My Question or IssueIs there an option to revert the UI to how it before the current update? The desktop app now looks the same as the webplayer. I can no longer scroll through all of an ...

Newbie

Plan Premium Country USA Device/Operating System Windows 10 Desktop   My Question or Issue Is there an option to revert the UI to how it before the current update? The desktop app now lo...

Kishiko

Casual Listener

7383 Views

8 replies

27 likes

  • 7383 Views
  • 8 replies
  • 27 likes