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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1110 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

143447 Views

83 replies

27 likes

  • 143447 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

127930 Views

294 replies

22 likes

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  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10799 Views

1 replies

6 likes

  • 10799 Views
  • 1 replies
  • 6 likes

Superuser Contribution Help! web player greyed out

On the web player all the playback controls are greyed out.No song plays from my recents either.It's the same on edge, firefox and chromeI've tried log out from all devices as wellMy app on phone works fine and the mobile web player also works fine. 

Casual Listener

On the web player all the playback controls are greyed out. No song plays from my recents either. It's the same on edge, firefox and chrome I've tried log out from all devices as well My app on p...

OscarDC

Moderator

713 Views

4 replies

0 likes

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Solved!!Superuser Contribution Can't log in. I know my e-mail/Username but reset password don't send me a new password.

Can't log in or reset password. PlanPremiumCountryBrazil Device(Desktop, Zenfone Operating System(Windows 10, Android 12) My Question or Issue Can't log in. I know my e-mail/Username but reset password don't send me a new password. Last week I was au...

Casual Listener

Can't log in or reset password.   Plan Premium Country Brazil   Device (Desktop, Zenfone 😎 Operating System (Windows 10, Android 12)   My Question or Issue   Can't ...

OscarDC

Moderator

781 Views

3 replies

0 likes

  • 781 Views
  • 3 replies
  • 0 likes

Superuser Contribution I would like to quit a shared mix but android is saying it can't process it

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MihailY

Moderator

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
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Solved!!Superuser Contribution when i search a song in-app it shows an explicit and an non-explicit one

Dear Spotify team, i'm having an issue on Desktop, Andorid and Web version. Basically when i search a song, no matter what song but basically all songs that have lyrics.PlanFreeCountryItalyDeviceLenovo IdeaPad 5, Samsung A21sOperating SystemWindows 1...

Newbie

Dear Spotify team, i'm having an issue on Desktop, Andorid and Web version. Basically when i search a song, no matter what song but basically all songs that have lyrics. Plan Free Country Italy ...

MihailY

Moderator

414 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] Songs not playing

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or Issue Using two different browsers, the Web Player is not allowing me to play tracks. I have logged in and logged out and restarted browser. Desktop and mobile apps work fine for m...

Music Fan

Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue   Using two different browsers, the Web Player is not allowing me to play tracks. I have logg...

Yordan

Moderator

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music and Podcasts not playing on app or on web

I tried putting my podcast on to fall asleep to but it wouldn’t play. It would load and then stop without playing. I tried using the web player on Firefox but it did the same thing, it would load the podcast and then stop. I thought maybe it was just...

Casual Listener

I tried putting my podcast on to fall asleep to but it wouldn’t play. It would load and then stop without playing. I tried using the web player on Firefox but it did the same thing, it would load the...

OscarDC

Moderator

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound lower

PlanPremiumCountryBelgiumDeviceDesktop AppOperating SystemWindows 10 My Question or IssueIt seems the last update or so (don't know exactly when it started) made the sound of spotify lower than usual. It seems to be the case only on the desktop app t...

Casual Listener

Plan Premium Country Belgium Device Desktop App Operating System Windows 10   My Question or Issue It seems the last update or so (don't know exactly when it started) made the sound of...

MihailY

Moderator

484 Views

5 replies

0 likes

  • 484 Views
  • 5 replies
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Superuser Contribution Disable "Next up" & "Next From"

PlanPremiumCountryUSA DeviceGalaxy s10e, Galaxy S21FE, Windows 10 desktop appOperating SystemAndroid 12, Windows 10 My Question or IssueHow do I get spotify to stop autoplaying? I will play a song(not album) or a podcast and not create a queue and It...

Casual Listener

Plan Premium Country USA   Device Galaxy s10e, Galaxy S21FE, Windows 10 desktop app Operating System Android 12, Windows 10   My Question or Issue How do I get spotify to stop au...

keo3029i34jrwadaad

Visitor

16660 Views

41 replies

22 likes

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  • 41 replies
  • 22 likes

Superuser Contribution Queue jumping in playlist with both local and online songs

I use Spotify desktop version (non store) and I have a playlist with some local songs between a lot of online ones. the problem is when I go offline and back online (and it happens a lot because my internet is bad) thus it recognizes the song I am pl...

Casual Listener

I use Spotify desktop version (non store) and I have a playlist with some local songs between a lot of online ones. the problem is when I go offline and back online (and it happens a lot because my i...

AlejaR

Moderator

350 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Search Not Working Home Not Loading

Suddenly, in the last few weeks, my Search will not function and the home page will not load.Windows 10 on desktop.I've logged out.I've reinstalled many times.Cannot for the life of me work out how to find contact for customer services directly.Premi...

Newbie

Suddenly, in the last few weeks, my Search will not function and the home page will not load. Windows 10 on desktop. I've logged out. I've reinstalled many times. Cannot for the life of me work o...

Alex

Spotify Legend

372 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Bad image issue

 PlanFree/PremiumCountry DevicePCOperating SystemWindows 11 Pro My Question or IssueCant install Spotify, tried deleting and reinstalling from both app store and as a program but still this issue persists. I need help. Thanks

Casual Listener

  Plan Free/Premium Country   Device PC Operating System Windows 11 Pro   My Question or Issue Cant install Spotify, tried deleting and reinstalling from both app store and as a ...

Alex

Spotify Legend

1692 Views

5 replies

0 likes

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Superuser Contribution How to fix Spotify when it keeps saying 'error-dialog.generic.body'?

Windows 10 Spotify appBasically, after I download Spotify and log in, it will say 'error-dialog.generic.header', with 'error-dialog.generic.body' under it. There is also a green box saying 'fatal-error.generic-label' which I can click, but when I do ...

Visitor

Windows 10 Spotify app Basically, after I download Spotify and log in, it will say 'error-dialog.generic.header', with 'error-dialog.generic.body' under it. There is also a green box saying 'fatal...

NightFlight73

Casual Listener

48486 Views

68 replies

26 likes

  • 48486 Views
  • 68 replies
  • 26 likes

Solved!!Superuser Contribution unable to shrink friends activity

 I used to be able to shrink my friends activity to the left only showing my friend's profile picture. But now I can only either close the friends activity completely or just let it be.The first one is b4 and the last one is after

Casual Listener

    I used to be able to shrink my friends activity to the left only showing my friend's profile picture. But now I can only either close the friends activity completely or just let it be. ...

hk65490

Casual Listener

685 Views

3 replies

0 likes

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Solved!!Superuser Contribution Some songs not playing on Windows Application.

I have Windows 10 and after a few hours some songs stop playing then restarting my computer will resolve the issue. When I click on a song, there will be no album cover nor name of the song. One example is the song "Something stupid" by Frank Sinatra...

Casual Listener

I have Windows 10 and after a few hours some songs stop playing then restarting my computer will resolve the issue. When I click on a song, there will be no album cover nor name of the song. On...

xman_octopus6969

Casual Listener

394 Views

2 replies

0 likes

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Solved!!Superuser Contribution SPOTIFY DESKTOP ERR???

when i play music and click to spesific minutes, it go to the next song??? my version is (Spotify for Windows1.1.98.691.gf759311c) whyyy? can someone solve this?

Casual Listener

when i play music and click to spesific minutes, it go to the next song???  my version is (Spotify for Windows 1.1.98.691.gf759311c) whyyy? can someone solve this?

Eni

Moderator

334 Views

1 replies

0 likes

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Headset sony ch510 only won't play

I am using windows 11I can listen to the computer speakers, headset openmove, and C-USB speakers with no problem.But when I try to listen with sony ch510 it says "This content is currently not playable". I have tried about 30 songs and all are the sa...

Casual Listener

I am using windows 11 I can listen to the computer speakers, headset openmove, and C-USB speakers with no problem. But when I try to listen with sony ch510 it says "This content is currently no...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
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Something went wrong

PlanFreeCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueHello people on the internet,after updating Spotify from the MS-Store every time I start Spotify an error keeps appearing "Something went wrong", even after "reloading the p...

Casual Listener

Plan Free Country Germany Device PC Operating System Windows 10   My Question or Issue Hello people on the internet, after updating Spotify from the MS-Store every time I start Spotif...

unclerk

Roadie

775 Views

5 replies

1 likes

  • 775 Views
  • 5 replies
  • 1 likes

Superuser Contribution Catalan translation on desktop

PlanPremiumDeviceSurface Pro 5Operating SystemWindows 11 My Question or IssueCatalan translation arrived some months ago for iOS and Android, but it's not on the desktop version of Spotify. Catalan translation should be available for Windows, macOS a...

Casual Listener

Plan Premium Device Surface Pro 5 Operating System Windows 11   My Question or Issue Catalan translation arrived some months ago for iOS and Android, but it's not on the desktop version ...

OscarDC

Moderator

390 Views

1 replies

0 likes

All Platforms
macOS
Web Player
Windows
  • 390 Views
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Superuser Contribution Spotify not showing songs as liked in search or artist profile

PlanPremium IndividualDeviceAll devices have this issue, but I use 2 Windows computers and an iPhone.Operating SystemWindows 11, iOS 16.1 My Question or Issue Hi all, I started having this problem a couple of months ago I think. The issue is that som...

Regular

Plan Premium Individual Device All devices have this issue, but I use 2 Windows computers and an iPhone. Operating System Windows 11, iOS 16.1   My Question or Issue   Hi all, &nb...

JakeTr1

Regular

1454 Views

15 replies

0 likes

  • 1454 Views
  • 15 replies
  • 0 likes